VeriFone V400m User instructions

(December 2019)
Moneris Core® Wireless
V400m
Setting up Your Hardware

Moneris Core® V400m Terminal: Setting up Your Hardware 1
Contents
Before you get started................................................................................................................................2
Hardware setup..........................................................................................................................................3
Remove the protective film (if applicable).........................................................................................................3
Install the paper roll ...........................................................................................................................................3
Power on the terminal........................................................................................................................................3
Charging the battery...................................................................................................................................4
Using the optional charge-only base..................................................................................................................4
Using the charge cable .......................................................................................................................................5
Battery use.................................................................................................................................................6
Helpful hints .......................................................................................................................................................6
Battery status indicators.....................................................................................................................................6
Power on.............................................................................................................................................................6
Power off ............................................................................................................................................................6
Merchant support ......................................................................................................................................7

Moneris Core® V400m Wireless Terminal: Setting up Your Hardware 2
Before you get started
1. Confirm you have received the required hardware.
V400m terminal
Charge cable
Paper roll
Optional charge-only base
2. Go to Hardware setup on page 3.

Moneris Core® V400m Wireless Terminal: Setting up Your Hardware 3
Hardware setup
Remove the protective film (if applicable)
If your V400m terminal has a protective film covering the display screen, peel the film off.
Hint: Peel from the top right to the bottom left corner.
Install the paper roll
1. Lift the printer latch up to open the cover and expose the
paper well.
2. Insert the paper roll into the paper well with the loose end
unrolling from the top of the roll toward the back of the
terminal.
3. Unroll enough paper to extend at least one inch (2.5 cm) over
the top of the lid.
Note: If the paper is installed backward, your printouts will be
blank.
4. Close the lid, and press down to snap it back into place so that
the extended paper is pressed securely against the closed lid
and the faceplate.
Note: The paper should unroll back over the top of the printer,
not unroll over the faceplate.
5. Proceed to Power on the terminal below.
Power on the terminal
To power on the terminal, press and hold the green key until the screen illuminates. Once powered on,
proceed to Charging the battery on page 4.
Note: You may need to connect the terminal’s charge cable in order to power it on. Refer to the instructions in
Charging the battery on page 4 for your setup type (charge cable or optional charge base).

Moneris Core® V400m Wireless Terminal: Setting up Your Hardware 4
Charging the battery
Charge the terminal’s internal battery for 4 hours using one of the following methods:
Optional charge-only base (see below)
Charge cable (see page 5).
Recommendations: Always plug the charge cable into the power source last to avoid power surges. Use a power
bar equipped with surge protection where possible.
Important: You must use the exact power adaptor and cables provided by Moneris to work with the Moneris
V400m terminal and base. Failure to do so may affect the operability of, or cause damage to, the equipment.
Using the optional charge-only base
1. Locate the charge cable.
2. Insert the charge cable connector into the small circular port (with the
symbol) on the left side of the base.
3. Plug the other end of the cable into a working power outlet.
4. Dock the terminal on the base. Ensure that the contacts slot on the
underside of the terminal fits securely over the leads prong on the
base.
5. When the terminal powers on, proceed to step 6 on page 5.

Moneris Core® V400m Wireless Terminal: Setting up Your Hardware 5
Using the charge cable
1. Locate the charge cable.
2. Locate the small circular power port on the left side of the terminal.
3. Insert the charge cable connector into the power port.
4. Plug the other end of the cable into a working power outlet.
5. When the terminal powers on, proceed to step 6 below.
6. Wait for the “Welcome! Let’s get you payment ready” prompt to appear. (This should take about 60
seconds.)
7. Locate the Battery icon at the top of the terminal screen in the status bar:
8. Wait for the Battery icon to display the “lightning bolt” icon. This indicates that the battery is charging and
may take several minutes to appear.
Note: The "lightning bolt" portion of the icon displays only if the terminal is connected to an external power
source.
Terminal IS CONNECTED to
external power source
Terminal IS NOT CONNECTED to
external power source
CHARGE LEVEL: 100%
CHARGE LEVEL: 100%
9. Continue charging the terminal during the rest of the setup procedures.
10. Your hardware setup is complete. To set up your software and communications, refer to the Moneris Core®
V400m Setting up Your Software guide available at moneris.com/support-v400m.

Moneris Core® V400m Wireless Terminal: Setting up Your Hardware 6
Battery use
To maintain battery charge, use either of these two methods:
Charge cable: Connect this cable to the power port on the left side of the terminal and plug the other end
into a working power outlet (see page 5)
Charge base: Dock the terminal on the optional charging base. Make sure the base is connected to a power
outlet using the charge cable. (see page 4)
Helpful hints
Before using the terminal, check the battery charge level (see Battery status indicators below)
Power off the terminal when not in use or being charged (see Power off below)
Battery status indicators
The battery icon displays in the status bar. The icon reflects the battery charge status/charge level.
Terminal connected to external power source
The "lightning bolt" portion of the battery icon appears when the
terminal is connected to an external power source.
Battery charge level
100%
charge
or less
75%
charge
or less
50%
charge
or less
25%
charge
or less
1
0%
charge
25% charge or less: The terminal may power off. Data will not be lost if this happens. Recharge the battery as
soon as possible.
At 0% charge: The terminal will power off unless connected to a power source. Data will not be lost if the
terminal powers off.
Power on
Press and hold the green key until the screen illuminates.
Power off
At the main menu, swipe left to display the second screen, and tap Power Off. Or, press and hold down the
green key for about 8 seconds until the terminal begins to shut down. If you continue to hold down the green
key, the terminal will power off and restart.

Moneris Core® V400m Wireless Terminal: Setting up Your Hardware 7
Merchant support
If you need assistance with your payment processing solution, we’re
here to help, 24/7.
We’re only one click away.
Visit moneris.com/support-v400m to:
download additional copies of this guide and other resources;
consult the Moneris V400m Online Manual in WebHelp format to understand all the options on your
terminal and how to use them
Visit shop.moneris.com to purchase point-of-sale supplies and receipt paper
Visit insights.moneris.com for business and payment news, trends, customer success stories, and quarterly
reports & insights
Need us on-site? We’ll be there.
One call and a knowledgeable technician can be on the way. Count on minimal disruptions to your business as
our Field Services provide assistance with your payment terminals.
Can’t find what you are looking for?
Call Moneris Customer Care (available 24/7) toll-free at 1-866-319-7450. We’ll be happy to help.
You can also send us a secure message 24/7 by logging in to Merchant Direct® at
moneris.com/mymerchantdirect.

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or registered trade-marks are the property of their respective owners.
© 2019 Moneris Solutions Corporation, 3300 Bloor Street West, Toronto, Ontario, M8X 2X2. All Rights Reserved. This document shall not wholly or in part,
in any form or by any means, electronic, mechanical, including photocopying, be reproduced or transmitted without the authorized consent of Moneris
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by your agreement for loyalty card services with Moneris Solutions Corporation. Your DCC processing is governed by your agreement for Dynamic Currency
Conversion services with Moneris Solutions Corporation. Your credit and/or debit card processing is governed by the terms and conditions of your
agreement(s) for merchant credit/debit card processing services with Moneris Solutions Corporation. It is your responsibility to ensure that proper card
processing procedures are followed at all times. Please refer to the Moneris Merchant Operating Manual (available at: moneris.com/support) and the
terms and conditions of your applicable agreement(s) for credit/debit processing or other services with Moneris Solutions Corporation for details.
V400m Setting up your hardware EN (12/2019)