VeriFone Omni 3200 User manual

Omni 3200
Reference Manual
VeriFone Part Number 19134, Revision B
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IMPORTANT NOTICE
No Warranty. Although VeriFone has attempted to ensure the accuracy and completeness of its
contents, this manual may contain errors or omissions. This manual, including without limitation the
software program examples contained herein, is supplied as-is, without warranty of any kind, either
expressed or implied, including the implied warranties of merchantability and fitness for a particular
purpose.
Limited Liability. In no event shall VeriFone be liable for any indirect, special, incidental, or
consequential damages (including damages for loss of business, profits or the like), even if VeriFone
or its representatives have been advised of the possibility of such damages.
Product Changes. VeriFone reserves the right to change, update, or make obsolete any product
changes at any time and without notice.
Omni 3200 Reference Manual
VeriFone Part Number 19134, Revision B
VeriFone, a Division of Hewlett-Packard
4988 Great America Parkway
Santa Clara, CA 95054-1200
www.verifone.com
Copyright © 1999 VeriFone, a Division of Hewlett-Packard. All rights reserved.
Printed in the United States of America.
No part of this publication may be copied, distributed, stored in a retrieval system, translated into any
human or computer language, transmitted, in any form or by any means, without the prior written
consent of VeriFone, Incorporated.
VeriFone, the VeriFone logo, Omni, ZONTALK 2000, VeriTalk, and TXO are registered trademarks of
VeriFone, a Division of Hewlett-Packard. Other brand names or trademarks associated with
VeriFone’s products and services are trademarks of VeriFone.
All features and specifications described are subject to change without notice.
Hayes is a registered trademark of Hayes MicroComputer Products, Inc. IBM is a registered
trademark of International Business Machines. Visa is a registered trademark of Visa USA, Inc.
Windows 95, Windows 98, Windows NT, and MS (as in MS-DOS) are registered trademarks of
Microsoft Corporation. All other brand names and trademarks appearing in this manual are the
property of their respective holders.
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iii
Table of Contents
Setting Up the Terminal
Setup Procedure..................................................................................1
Step 1: Select a Location for the Terminal .........................................2
Step 2: Unpack the Shipping Carton...................................................3
Step 3: Examine Terminal Features....................................................4
General Features...........................................................................5
Connection Ports on the Back Panel ............................................6
Step 4: Connect the Terminal to a Telephone Line ............................8
Set Up a Pass-Through Telephone Connection............................8
Set Up a Direct Telephone Connection........................................9
Step 5: Connect Optional Device(s) .................................................10
Connect a PINpad.......................................................................11
Connect a CR 600 Check Reader...............................................12
Connect a Smart Card Reader/Writer or PINpad 501................13
Connect a Bar Code Reader .......................................................14
Step 6: Connect the Terminal Power Pack .......................................14
Step 7: Install a Paper Roll in the Printer..........................................16
About Thermal Printer Paper .....................................................16
Installing a Paper Roll................................................................17
Using the Terminal Keys
Data Entry Modes .............................................................................20
The Core Keypad..............................................................................21
Function Key Descriptions.........................................................21
Viewing Information Wider Than the Display.................................25
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Performing System Mode Operations
When to Use System Mode...............................................................27
Verifying Terminal Status.................................................................28
The System Password .......................................................................28
The System Prompt...........................................................................30
List of System Mode Functions........................................................31
Local and Remote Functions.............................................................32
About System Mode Procedure Descriptions...................................33
Entering System Mode......................................................................35
[1]: Display EPROM Information.....................................................37
[2]: Display Unit ID and SRAM Size...............................................38
[3]: Initiate Display Test...................................................................39
[4]: Initiate System Diagnostic Tests................................................40
[5]: Set the Date and Time................................................................44
[6]: Display Messages and Prompts..................................................45
[7]: Edit a Keyed File........................................................................46
[8]: Initiate Remote Diagnostics.......................................................50
[9]: Test the Thermal Printer.............................................................51
[0]: Initiate Download By Telephone ...............................................52
[ALPHA]: Change the System Password .........................................52
[BACKSPACE]: Initiate Destructive Memory Test.........................54
[*]: Initiate Upload to Another Terminal..........................................56
[#]: Receive Direct Download ..........................................................56
Performing Downloads
What is a Download?........................................................................57
What Can Be Downloaded?..............................................................58
What Download Methods Are Available?........................................58
General Guidelines for Downloads...................................................59
Comparison of Download Methods..................................................60
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Setting Up the Download Environment............................................64
Cable Connection for Direct Downloads ...................................64
Cable Connection for Terminal-to-Terminal Uploads...............66
Application Downloads ....................................................................67
Preparing for a Direct Application Download ...........................67
Performing a Full Direct Application Download.......................69
Performing a Partial Direct Application Download...................71
Performing an Application Download by Telephone.................74
Performing a Terminal-to-Terminal Application Upload..........80
Operating System Downloads...........................................................84
Performing a Direct Operating System Download.....................87
Performing an Operating System Download by Telephone.......90
Performing a Terminal-to-Terminal Operating System Upload 99
Remote Diagnostics and Debugging
Performing Remote Diagnostics.....................................................104
Diagnostic Commands .............................................................104
Performing Remote Diagnostics Over a Telephone Line ........105
Initiating a Remote Diagnostics Session..................................107
Remote Diagnostics Using a Direct Cable Connection............109
Debugging an Application Program ...............................................113
Setting Up the Terminal for a Debugging Session...................113
Initiating a Debugging Session From the Terminal .................113
Debugging Commands.............................................................114
Data Packet Exchange..............................................................114
Error Detection Protocols.........................................................115
Diagnostic Counters.................................................................116
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Descriptions of Diagnostic and Debugging Commands.................118
B — Get Static Registers (Debugger Only).............................118
C — Clear All Diagnostic Counters.........................................119
D — Memory Dump ................................................................119
F — Get Current Source File Name.........................................120
G — Get Diagnostics Counters................................................121
I — Get Current EM Instructions (Debugger Only) ................121
L — Get Line Number in Source File (Debugger Only)..........122
N — Direct Download Via Current Debugger Port.................122
P — Read from Device.............................................................123
R — Resume EM Execution (Debugger Only)........................124
S — Block EM Execution (Debugger Only)............................124
T — Configure Diagnostics Parameters (Debugger Only) ......125
W — Write to Device...............................................................126
X — Terminate Diagnostics and Restart Terminal..................127
[space] — Single Step through Program (Debugger Only)......127
Troubleshooting and Service
Troubleshooting Scenarios..............................................................130
Display Does Not Show Correct or Readable Information......130
Telephone Line Connection Does Not Work Properly ............130
Printer Does Not Work.............................................................131
Printer Paper is Jammed in the Feed Mechanism.....................131
PINpad Does Not Work............................................................132
Serial Port Does Not Work.......................................................132
Terminal Does Not Process Transactions.................................132
Keypad Does Not Respond ......................................................133
Bar Code Reader Does Not Work............................................133
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Table of Contents
vii
Maintaining the Omni 3200............................................................134
Cleaning the Terminal..............................................................134
Cleaning the Printer..................................................................134
Returning a Terminal for Repair or Replacement....................135
Calling the VeriFone Customer Support Hot Line.........................137
Specifications..................................................................................138
Terminal Accessories......................................................................139
How to Order............................................................................139
Appendix A. System Messages
Appendix B. ASCII Table
Appendix C. Glossary
Index
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ix
List of Figures
Omni 3200 Terminal ..........................................................................1
Omni 3200 Product Components .......................................................3
Features of the Omni 3200 Terminal .................................................4
Omni 3200 Keypad and Function Keys .............................................5
Using the Omni 3200 Card Reader ....................................................6
Omni 3200 Connection Ports .............................................................7
Pass-Through Telephone Line Connection ........................................9
Direct Telephone Line Connection ..................................................10
PINpad 101/102/1000 Connection ...................................................11
PINpad 201/301/2000 Connection ...................................................11
CR 600 Check Reader Connection ..................................................12
SC 4xx, SC 5xx, and PINpad 501 Connection ................................13
Bar Code Reader Connection ...........................................................14
Omni 3200 Power Pack Connection ................................................15
Thermal Printer Features ..................................................................16
Front Panel Key Arrangement .........................................................19
Direct Download Cable Connection ................................................65
Terminal-to-Terminal Cable Connection .........................................66
Cable Connection for Remote Diagnostics and Debugging ..........111
Product Information on the Terminal Base ....................................135
ASCII Table for the Omni 3200 Display .......................................B-2
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xi
List of Tables
Example [ALPHA] Key Entries ......................................................23
Using the [ALPHA] Key and the 12-Key Keypad ..........................24
System Mode Functions ...................................................................31
Enter System Mode ..........................................................................35
Display EPROM Information ..........................................................37
Display Unit ID and SRAM Size .....................................................38
Initiate Display Test .........................................................................39
Test the Terminal Keypad and Display ...........................................40
Test the Magnetic Stripe Card Reader .............................................41
Test the Bar Code Reader ................................................................42
Test the Telephone Line Connection ...............................................43
Set Date and Time ............................................................................44
Display Messages and Prompts .......................................................45
Edit a Keyed File .............................................................................48
Test the Thermal Printer ..................................................................51
Change the System Password ..........................................................53
Initiate Destructive Memory Test ....................................................54
Comparison of Download Methods .................................................61
Full Direct Application Download Procedure .................................69
Partial Direct Application Download Procedure .............................71
Application Download by Telephone (Using ZONTALK) .............77
Terminal-to-Terminal Application Upload ......................................82
Direct Operating System Download ................................................88
Operating System Download by Telephone ....................................94
Terminal-to-Terminal Operating System Upload ............................99
Remote Diagnostics Over a Telephone Line .................................107
Remote Diagnostics Using a Direct Cable Connection .................112
Diagnostic Counters .......................................................................116
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xiii
About This Manual
The Omni 3200 Reference Manual contains information about the
Omni 3200 terminal that is required by three distinct audiences:
• Application programmers who develop and test new applications
for the Omni 3200 terminal.
• Technicians who configure Omni 3200 terminals, and download
specific applications into the terminal memory, in preparation of
the terminal’s being deployed at end-user sites.
• Technicians, managers, or other designated persons who
administrate and maintain Omni 3200 terminals at end-user
installations.
To assist each of these audiences in performing their respective jobs,
the organization and content of this manual is strongly task-oriented.
Information is organized in the following sections:
• Setting Up and Installing the Terminal. You can find this same
information in the Omni 3200 Installation Guide. It is included in
this manual for reference, and to provide a concise introduction to
Omni 3200 features.
• Using the Terminal Keys. This section provides more detailed
information than does the Omni 3200 Installation Guide about
using the terminal keypad and function keys to enter data. The
functions described are generic, as opposed to application-
specific.
• Performing System Mode Operations. The terminal functions
described in this section are available to those who can access
System Mode by entering the correct System Password.
Procedures for performing tests, downloads, and diagnostic
procedures are either “local” (with no external connection
required) or “remote” (where an external connection via cable or
modem is required).
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xiv
Procedures for performing all local System Mode functions are
described in detail. To avoid redundancies, remote procedures are
introduced in this section, but are described in detail later on in
the sections on downloading and remote diagnostics.
• Performing Downloads. This section contains detailed
descriptions of the procedures required to perform all types of
downloads, or uploads, of Omni 3200 applications, terminal
operating systems, and other data transfers.
• Remote Diagnostics and Debugging. This section briefly
describes how to how to perform remote diagnostics on an Omni
3200 terminal from a host computer using a dial-up telephone
connection or a direct connection. It also describes how to
download and test (debug) an application program that is running
on the Omni 3200 terminal.
• Troubleshooting and Service. This section describes possible
problems or malfunctions of the Omni 3200 terminal, and gives
recommendations about how to fix them. It also includes
information about terminal maintenance, and how to obtain
technical assistance and other services from VeriFone.
The following appendices provide supplemental information:
• Appendix A lists and describes all standard English-language
system prompts and error messages.
• Appendix B is the standard ASCII table for the Omni 3200
printer.
• Appendix C is a glossary of definitions of product-specific terms
used in the Omni 3200 documentation, as well as of relevant
industry-standard terms.
The manual concludes with an Index to serve as a quick-reference
tool for locating the information you need. In the PDF version of this
document, entries in the Table of Contents, as well as the page
numbers of Index entries, contain hyperlinks to corresponding pages
in the document.
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xv
Typographical
Conventions
Example Description
char *strng; The Courier New font is used for source
code and programming examples.
fprint( ) When source code, variable names, and other
C language descriptions are shown outside
the context of a programming example, the
Times New Roman italic font is used.
Italic is used in text to denote document or
section titles, and for other cross-references.
%[*][width] Items in braces note optional usage, such as
an optional function parameter or a
command line option.
[,argument ...] An ellipsis (a series of three dots, either in a
column, or in a line) signifies that an item
may be repeated any number of times.
8Ah through 8Fh Hexadecimal values are denoted with a
lower-case ‘h’.
CONFIG.SYS Terminal file system or terminal-related
objects are shown in ALL CAPS.
[ALPHA] Keys on the Omni 3200 terminal keyboard
appear between square brackets.
UNIT SEND The Ariel type font is used to identify
messages or prompts that appear on the
Omni 3200 display.
All C language source code characters are case sensitive. For example
fprint( ) and FPRINT( ) are different functions. All source code
punctuation must be included as shown.
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Setting Up the Terminal 1
Setting Up the
Terminal
Setup Procedure
The following procedure, which consists of seven steps, explains how
to set up and install the Omni 3200 terminal (see Figure 1). It helps
you select a location for the terminal, establish cable and telephone
line connections, and configure optional peripheral devices, if
necessary. Completing this procedure is, in most cases, a necessary
prerequisite to performing the various tasks described in this manual.
Figure 1 Omni 3200 Terminal
Note: This same procedure description is also available to end users
in the Omni 3200 Installation Guide (VeriFone part number 05996).
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Omni 3200 Reference Manual
2 Step 1: Select a Location for the Terminal
Step 1: Select a Location for the Terminal
Select a location for the terminal that is convenient for the task or
tasks you must perform, and which offers adequate ventilation and
protection.
Caution: The Omni 3200 terminal is designed for indoor use only.
Place the Omni 3200 on a flat surface such as a table or countertop.
Avoid areas with:
• Excessive heat or dust
• Oil or moisture
• Devices that cause excessive voltage fluctuations or electrical
noise, such as air conditioners, fans, electric motors, neon signs,
or high-frequency security devices
• Direct sunlight or objects that radiate heat
The terminal should also be conveniently located in relation to
telephone line and power connections.
The two power pack cables are each about 1.8 meters (6 feet) long
and the telephone line cord is about 2.1 meters (7 feet) long. The
telephone line connection for the Omni 3200 requires a telephone
base unit or a modular telephone company wall jack.
Warning: Do not use this product near water, including a bathtub,
wash bowl, kitchen sink, or laundry tub. Do not use in a wet basement
or near a swimming pool. Avoid using a telephone (other than a
cordless type) during an electrical storm.
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Setting Up the Terminal
Step 2: Unpack the Shipping Carton 3
Step 2: Unpack the Shipping Carton
Note: Carefully inspect the shipping carton and its contents for
shipping damage (see Figure 2). If the terminal, or any other
component, appears damaged, file a claim immediately with the
shipping company and notify VeriFone. Do not use a damaged
terminal.
Figure 2 Omni 3200 Product Components
Follow these steps to unpack the carton:
1. With the shipping carton right side up, open the top and remove
all items from the carton:
• Omni 3200 terminal
• Power pack
• Telephone line cord
• Roll of thermal printer paper
• Plastic paper roll spindle
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Omni 3200 Reference Manual
4 Step 3: Examine Terminal Features
Note: The roll of thermal printer paper and the paper roll spindle
may have been installed in the Omni 3200 terminal prior to shipment.
2. Remove any protective plastic wrapping from the terminal or
other components and place them on a table or countertop.
3. Save the shipping carton and packing material for repacking or
moving the terminal in the future.
Step 3: Examine Terminal Features
Before you continue the setup procedure, please take a moment to
note the important features of the Omni 3200 (see Figure 3).
Figure 3 Features of the Omni 3200 Terminal
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