VeriFone QX1000 User manual

VeriFone Part Number 28614, Revision A
QX1000
Installation Guide

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VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
1-800-VERIFONE
www.verifone.com
VeriFone Part Number 28614, Revision A
QX1000 Installation Guide
© 2009 VeriFone, Inc.
VeriFone, the VeriFone logo, NURIT, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand
names or trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local VeriFone Support Team.

QX1000 INSTALLATION GUIDE 1
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Guide Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
CHAPTER 1
Overview QX1000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 2
Setup Selecting Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Unpacking Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Examining Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Connecting Unit to Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Connecting via USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Contactless Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Install/Replace SAM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Using the Fixed Stand Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Attaching the Stand Adapter and Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Attaching the Reader to the Base. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Using the Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
CHAPTER 3
Specifications Unit Power Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
CHAPTER 4
Service and Support Maintenance and Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Supplementary Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
CHAPTER 5
Troubleshooting
Guidelines Display Panel Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

2QX1000 INSTALLATION GUIDE

QX1000 INSTALLATION GUIDE 3
PREFACE
This guide is the primary source of information for setting up and installing a
QX1000 device.
Audience This guide provides simple descriptions of the QX1000 features, as well as basic
information for installing and configuring a QX1000.
Organization This guide is organized as follows:
Chapter 1, Overview. Provides an overview of a QX1000 reader.
Chapter 2, Setup. Explains how to set up and install the QX1000 as well as how to
select a location and establish connections with other devices.
Chapter 3, Specifications. Discusses the power requirements and dimensions of
QX1000.
Chapter 4, Service and Support. Provides information on contacting your
VeriFone service provider, ordering accessories or documentation from VeriFone,
and maintaining the QX1000.
Chapter 5, Troubleshooting Guidelines. Provides troubleshooting guidelines,
should you encounter a problem in reader installation and configuration.
Related
Documentation To learn more about the QX1000, you may look at the following documents and
their associated VeriFone Part Numbers (VPN):
•QX1000 Quick Installation Guide VPN DOC115EN07-A
•QX1000 Certifications and Regulations VPN DOC115EN08-A
•QX1000 Stand Adapter Quick Installation
Guide VPN DOC115EN09-A
•PINpad 1000SE Reference and Programmers
Guide VPN 26803
•CTLS Programmers Guide VPN 26807

PREFACE
Guide Conventions
4QX1000 INSTALLATION GUIDE
Guide
Conventions
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Acronym Definitions
Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross references. See Guide Conventions.
Italics Italic typeface indicates book
titles or emphasis. You must not use this unit underwater.
The pencil icon is used to
highlight important information. RS232-type devices do not work on the QX1000 communication
port.
The caution symbol indicates
hardware or software failure, or
loss of data.
The unit is not waterproof or
dustproof, and is intended for
indoor use only.
The lighting symbol is used as a
warning when bodily injury might
occur.
Due to risk of shock do not use
the terminal near water.
NOTE
CAUTION
WARNING
Table 2 Acronym Definitions
Acronym Definitions
DUKPT Derived Unique Key Per Transaction Method as defined in the
VISA’s POS Equipment Requirement: PIN processing and Data
Authentication, International Version 1.0, August 1988
EBT Electronic Benefits Transfer
LED Light Emitting Diode
LCD Liquid Crystal Display
MAC Message Authentication Code, as defined in ANSI X9.19
PED PIN Entry Device
PIN Personal Identification Number
POS Point-of-Sale
RFID Radio Frequency Identification
SAM Secure Access Module
USB Universal Serial Bus

QX1000 INSTALLATION GUIDE 5
CHAPTER 1
Overview
This chapter provides a brief description of VeriFone’s QX1000.
QX1000 The QX1000 is a peripheral contactless payment processing device that supports
payment transactions in a variety of environments.
Figure 1 QX1000
The QX1000 is VeriFone’s new contactless acceptance peripheral device. The
contactless card reader allows a customer to quickly pay for items using their
contactless card and tapping it on the device, thus completing the transaction
without further input.
VeriFone’s QX1000 builds on the success of VeriFone's contactless initiatives by
creating an economical solution for merchants who are looking to expand their
payment acceptance options. The product offers exceptional ergonomics/usage in
addition to implementation of VeriFone's advanced contactless architecture API.
The QX1000 provides the perfect solution for acquirers, processors, and
merchants looking to capitalize on the expanding payment options in the debit
arena. Card issuers are pushing contactless offerings and this product allows the
merchant to take advantage quickly and easily. This compact, easy-to-use, device
connects to most existing point-of-sale (POS) controllers such as Vxor NURIT
transaction terminals, as well as most ECR based systems on the market.
The QX1000 is compliant with the widest range of global contactless payment and
non-payment applications, including American Express ExpressPay, Discover
Network Zip, MasterCard PayPass, Visa payWave and MiFare.

OVERVIEW
Features and Benefits
6QX1000 INSTALLATION GUIDE
Features and
Benefits Exceptional Ease of Use and Ergonomics
•Contactless logo placement on lens of device for optimized user experience.
•Bright LEDs for viewing of transaction process.
•Sleek and stylish shape occupies minimal counter space.
•Ergonomically shaped for optimal use as counter mounted or handheld use.
•Highly readable backlit 128x32 graphic liquid crystal display (LCD), which
supports multiple languages for global applications.
Sturdy Design and Strong Compatibility
•VeriFone’s advanced contactless architecture future proofs your investment
with Single Contactless Interface (SingleCI), SoftSAMs, and side by side
application architecture.
•Rugged and reliable design absorbs hard knocks found at POS.
•Well-planned shape works with existing VeriFone PINpad stands and wall- or
counter-mounting hardware.
•Connects with most POS payment terminals.
•Compatible with existing PINpad 1000 stands, and wall- or counter-mounting
hardware.
•USB connectivity that gives another option to connect with payment terminals
and personal computers.

QX1000 INSTALLATION GUIDE 7
CHAPTER 2
Setup
This chapter describes the setup procedure for the QX1000, in the following
sections:
•Selecting Location
•Unpacking Shipping Carton
•Examining Features
•Connecting Unit to Controller
•Connecting via USB
•Contactless Support
•Install/Replace SAM Card
•Using the Fixed Stand Adapter
•Using the Unit
Selecting
Location Use the following guidelines to select the best location for the QX1000.
To Select a Location
•Select a location convenient for both merchant and cardholder.
•Select a location that is far from heavy metal objects.
•Select a flat support surface, such as a countertop or table.
•Select a location near a power outlet and the terminal or computer connected
to the QX1000.
Environmental
Factors •Do not use the unit where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
•Keep the unit away from direct sunlight and anything that radiates heat, such
as a stove or a motor.
•Do not use the QX1000 outdoors.
WARNING
For safety, do not string cables or cords across a walkway.
CAUTION The QX1000 is not waterproof or dustproof, and is intended for indoor use only.
Any damage to the unit from exposure to rain or dust can void any warranty.

SETUP
Unpacking Shipping Carton
8QX1000 INSTALLATION GUIDE
Electrical
Considerations •Avoid using this product during electrical storms.
•Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
•Do not use the QX1000 unit water or in moist conditions.
•Disconnect the device from its POS terminal before cleaning.
Unpacking
Shipping Carton Carefully inspect the shipping carton and its content for possible tampering or
damage.
1Remove the QX1000 from the shipping carton.
2Remove any protective plastic wrap and place the unit on a table or
countertop.
3Remove the clear protective film from the display.
4Replace all the packing materials, close the lid, and save the carton for
repacking or moving the QX1000 in the future.
CAUTION The QX1000 is a secure product and any tampering can cause it to cease to
function or operate in an unsecured manner.
WARNING Do not use a unit that has been tampered with or otherwise damaged. The
QX1000 comes equipped with tamper-evident label. If a label or component
appears damaged, immediately notify the shipping company and your VeriFone
representative or service provider immediately.

SETUP
Examining Features
QX1000 INSTALLATION GUIDE 9
Examining
Features Before continuing the installation process, observe features of the QX1000.
Figure 2 illustrates the basic features:
Figure 2 Unit Features
The QX1000 includes the following features:
•A display
•The contactless reader
Connecting Unit
to Controller The QX1000 rear panel has a modular, four-wire interface port for power and
communication connection to the controller.
DISPLAY
CONTACTLESS
READER
CTLS TAPPING SIGN
WARNING Turn off or unplug the controller when connecting or disconnecting the QX1000.
Memory corruption and data loss can result if the controller is processing data
when power is removed.
Refer to the controller device instructions for any controller-specific warnings.

SETUP
Connecting Unit to Controller
10 QX1000 INSTALLATION GUIDE
Figure 3 illustrates how to connect the QX1000 to a Omni 37xx series terminal.
For other terminal or controller connections, refer to the reference manual for that
controller.
Figure 3 QX1000 and Terminal Cable Connections
1Disconnect power from the terminal or ECR.
2Position the QX1000 face down on a soft, smooth surface to avoid damaging
the display.
3Connect the modular plug on the cable to the modular jack on the rear of the
QX1000 device.
4Connect the other end of the cable to the PlN pad port on the rear of the
terminal.
5Reconnect power to the terminal.
NOTE For cable removal, use the same steps described above in reverse. If exchanging
cables, use a VeriFone-approved cable. For more information, refer to QX1000
Quick Installation Guide, VPN DOC115EN05-A.

SETUP
Connecting via USB
QX1000 INSTALLATION GUIDE 11
Connecting via
USB The USB version of the QX1000 can also connect to a terminal or a host PC using
a coiled USB cable (VPN WCL115013-A). When connecting to a PC via a USB
port, the device, requires the additional installation of device drivers.
1Connect the device to the host PC.
2Wait until the host PC recognizes the new hardware and starts the Found New
Hardware Wizard.
3Follow the instructions on the Found New Hardware Wizard to install the USB-
UART driver.
Contactless
Support The QX1000 supports the global contactless program specifications from
American Express, MasterCard, Visa, and Discover with virtually no changes to
existing payment hardware or software.
Install/Replace
SAM Card You may need to install a security access module (SAM) card or replace an old
card.
To change or install
MSAMs 1Remove the data cable from the back of the unit.
2Place the QX1000 facedown on a soft, clean surface to protect the lens from
scratches.
CAUTION When connecting with USB, the QX1000 USB cable should either be connected
directly to the terminal or host PC port, or to a powered USB hub.
If an extension cable is required, only USB-certified cables should be used.
NOTE Additional instructions and device drivers are found and downloaded from the
VeriFone Technical Support page:
(http://www.verifone.com/technical-support.aspx).
Browse to the INF file provided by VeriFone when specifying the driver location.
When the installation is done, check the list of ports on the Device Manager to see
the new USB device.
CAUTION Observe standard precautions in handling electrostatically sensitive devices.
Electrostatic discharges can damage the equipment. VeriFone recommends
using a grounded anti-static wrist strap.

SETUP
Install/Replace SAM Card
12 QX1000 INSTALLATION GUIDE
3Lift open the compartment door. The SAM cardholder is now accessible.
Figure 4 Opening SAM Compartment Door
4Install the SAM card by aligning the card and carefully sliding it into the slot
until fully inserted.
Figure 5 SAM Insertion
5Push the SAM card holder back and close the compartment door.
Figure 6 SAM Card Holder
NOTE Before inserting the SAM card, position it as shown in Figure 5, with the card’s
gold contacts facing away from you, toward the unit. The cardholder slot in the
QX1000 has a set of contacts. The SAM card has a notch on one corner to
ensure that it fits into the connector base in only one way; the QX1000 has a
matching notch cast into the backside of the SAM compartment door to ensure
the SAM card is positioned correctly when the cover is closed.

SETUP
Using the Fixed Stand Adapter
QX1000 INSTALLATION GUIDE 13
Using the Fixed
Stand Adapter The optional fixed stand adapter holds the QX1000 securely on a countertop. The
unit can be removed from the stand adapter for handheld operation.
Attaching the Stand
Adapter and Reader Figure 7 shows how to install a stand adapter onto the reader.
1Place reader face down on a smooth surface. Use extra caution in handling
the reader to prevent scratches on the display.
2Place and align the stand adapter to the back of the reader, making sure that
the the openings for the screw is unobstructed. Proceed in securing the stand
adapter by tightening the screw (M3 8mm).
3Make sure that cables from the back of the reader can easily reach the
controller from this position without stretching it.
Figure 7 Stand Adapter Installation
Attaching the
Reader to the Base To complete the assembly process, the reader must be attached to the base.
Figure 8 shows how to insert the reader onto the base.
1Hold the reader over the base, noting the alignment of the adapter and the
mounting slot.
2Push the reader firmly into place, until a click is heard.

SETUP
Using the Unit
14 QX1000 INSTALLATION GUIDE
3Be sure that cables are not crimped and coiled around the base.
Figure 8 Inserting the QX1000 into the Base
To remove the reader, pull at the bottom of the cradle while lifting up the whole
reader assembly.
The optional fixed stand adapter holds the QX1000 securely on a countertop. The
unit can be removed from the stand adapter for handheld operation.
Using the Unit The QX1000 is only active when signaled by an application for the conduction of a
contactless smart card transaction.
When active, the QX1000 displays the default message PLEASE PRESENT CARD.
This message varies to accomodate client requirements.
To perform a contactless smart card transaction:
1Gently tap the card onto or hold the card (within to 4 cm) against the surface of
the RFID antenna, near the contactless logo on the QX1000.
2A short beeping sound and the lighting of four LEDs indicates a successful
transaction.
Figure 9 QX1000 with Smart Card

QX1000 INSTALLATION GUIDE 15
CHAPTER 3
Specifications
This chapter discusses power requirements, dimensions, and other specifications
of the QX1000.
Unit Power
Requirements Input: 7.5 v - 20 v
Maximum current:500 mA
Temperature Operating temperature: 0oto 50oC (32oto 122oF)
Humidity Relative humidity: up to 95%; no condensation
External
Dimensions
Weight
•Length:181 mm (7.13 in)
•Width:83 mm (3.26 in)
•Depth:41 mm (1.61 in)
•Unit weight:270 g (9.52 oz)
•Shipping weight:400 g (0.881 oz)

SPECIFICATIONS
Weight
16 QX1000 INSTALLATION GUIDE

QX1000 INSTALLATION GUIDE 17
CHAPTER 4
Service and Support
Maintenance
and Cleaning The QX1000 has no user-serviceable parts. Unless otherwise instructed, do not,
under any circumstances, attempt any service, adjustments, or repairs on the unit.
Disconnect the device before cleaning.
To clean the unit, periodically use a clean cloth, slightly dampened with water and
a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based
cleaner. For best results, use a VeriFone Cleaning Kit (refer to Accessories and
Documentation).
Service Returns For QX1000 equipment failures that cannot be resolved by your help desk or
service department, contact one of the following hotlines for product service and
repair information:
•USA – VeriFone Service and Support Group, 1-800-834-9133,
Monday - Friday, 8 A.M. - 7 P.M., EST
•International – Contact your VeriFone representative
Before returning QX1000 to VeriFone, you must obtain a Merchandise Return
Authorization (MRA) number. The following procedure describes how to return
one or more QX1000 for repair or replacement (U.S. customers only).
1Gather the following information from the printed labels (see Figure 10) on the
bottom of each QX1000 to be returned:
•Product ID, including the model and part number. For example,
“P003-180-02-XXn”
•Serial number (S/N xxx-xxx-xxx)
2Within the United States, call VeriFone toll-free at 1-800-834-9133.
CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they can
deteriorate plastic or rubber parts.
Because the QX1000 can be damaged by liquid, do not spray cleaners or other
solutions directly onto the display. Always apply the cleaner to a cloth before
cleaning the device.
NOTE International customers, please contact your local VeriFone representative for
assistance with your service, return, or replacement.

SERVICE AND SUPPORT
Service Returns
18 QX1000 INSTALLATION GUIDE
3Select the MRA option from the automated message. The MRA department is
open Monday–Friday, 8 A.M.–7 P.M., EST.
4Give the MRA representative the information gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 1-727-953-4172
(U.S.)
•Please address the fax clearly to the attention of the
“VeriFone MRA Dept.”
•Include a telephone number where you can be reached, as well as your
fax number.
•You will be issued MRA number(s) and the fax will be returned to you.
5Describe the problem(s).
6Provide the shipping address where the repaired or replacement unit must be
returned.
7Keep a record of the following items:
•Assigned MRA number(s).
•VeriFone serial number assigned to the QX1000 you are returning for
service or repair (serial numbers are located on the bottom of the unit (see
Figure 10).
•Shipping documentation, such as air bill numbers, used to trace the
shipment.
•Model(s) returned (model numbers are located on the VeriFone label on
the bottom of the QX1000).
Figure 10 Information Label on Unit Bottom
NOTE One MRA number must be issued for each QX1000 you return to VeriFone, even
if you are returning several of the same model.
SERIAL
MODEL NUMBER
&