VeriFone VX 675 Series User manual

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VX675 User Manual
Date: 07/11/17
Version 1.0.0
Copyright © Adyen B.V. 2017
Simon Carmiggeltstraat 6 - 50
1011 DJ Amsterdam
The Netherlands
www.adyen.com

Table of Contents
1 Legacy instructions for firmware version 11 - VX675 4
2 Prerequisites - VX675 4
2.1 Provided components 5
2.2 Steps 5
2.3 Steps 5
2.3.1 Turn on the VX675 5
2.3.2 Turn off the VX675 6
2.4 Steps 6
2.5 Use the Quick Info menu to view terminal information - VX675 6
2.5.1 Steps 6
3 Board the terminal - VX675 7
3.1 Before you begin 7
3.2 Steps 7
3.2.1 Boarding with the Adyen POS App 7
3.2.2 Board with the Adyen Customer Area 8
3.2.3 Board the terminal with the Adyen Platform in standalone mode 8
3.2.4 Board the terminal with custom integrations 8
4 Basic functionality - VX675 9
4.1 EMV (Chip) Transaction 9
4.1.1 Steps 9
4.2 Magnetic Stripe Transaction 10
4.2.1 Steps 10
4.3 Shift and end-of-day reports 10
4.3.1 Steps 10
4.4 Refund 11
4.4.1 Perform a refund 11

5 Use the Installer framework - VX675 11
5.1 Open the Installer menu 12
5.1.1 Steps 12
5.2 View, install and update releases 12
5.2.1 Steps 12
5.3 Delete packages and releases 12
5.3.1 Steps 12
6 Make special payments - VX675 13
6.1 Steps 13
7 Maintenance - VX675 13
7.1 Inspect device security - VX675 13
7.1.1 Steps 13
7.2 Replace paper rolls -VX675 14
7.2.1 Steps 14
8 Use the admin menu - VX675 15
8.1 Steps 15
8.2 Admin menu functions - VX675 15
8.2.1 Main menu 15
8.2.2 1. Network menu 16
8.2.3 2. Installer menu 17
8.2.4 3. Merchant menu 18
8.2.5 4. Totals menu 19
8.2.6 5. Transactions 19
9 Technical specifications - VX675 20
10 Troubleshooting and support - VX675 21
10.1 In case of a malfunction 21
10.2 Request assistance 21

Page | © 2017 Adyen BV | Confidential4
Here we describe how to set up, configure and use the Verifone VX675 payment device.
VX675
Legacy instructions for firmware version 11 - VX675
To download the PDF instructions VX675 firmware v. 11, click .here
Prerequisites - VX675
Verifone VX675 Supported payment cards
Visa
VPay
Mastercard
Maestro
American Express
Discover
Diners club international
UnionPay
JCB

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Provided components
VX675 payment terminal
Power Cord/Plug (EU)
2x ADYEN Receipt roll
Steps
Hook your finger under the latch and lift up to swing the paper roll cover open.
Remove any partial roll of paper in the printer tray.
Loosen the glued leading edge of the new paper roll and unwind it past any glue residue.
Drop the paper roll into the tray, ensuring the paper feeds from the bottom of the roll.
Pull paper up past the glue residue.
Close the paper rollover gently, allowing a small amount of paper to extend outside the printer door.
Steps
Turn on the VX675
Hold until the terminal displays the startup screen.

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Turn off the VX675
Hold . The device will beep repeatedly and then turns off.
Steps
Ensure the VX675 is fully charged.
To fully charge the Terminal, leave plugged into the powered USB cable until the LED indicator remains
lit.
Press + to open the admin menu.9
Enter the admin PIN code to unlock the device.
No admin PIN code is required if the terminal is not yet boarded.
If you do not know the code, contact the to obtain the specific admin PIN code for POS Support Team
your device.
Scroll through menus using the and buttons for scrolling up and down respectively.* #
Press . 1.Network
Press .2. Wifi
Press 2. Networks
Press to scan for a network or to manually add a network.1. Scan 2. Add
When scanning, the terminal displays the message "Scanning network", while it looks for a
network.
Choose the desired network and enter the wireless password. The terminal will connect to the network.
The terminal sets the network as default automatically, and connects to it.
Exit the network menu to begin boarding the device.
Use the Quick Info menu to view terminal information - VX675
Use the quick info menu to quickly view terminal information.
Steps
Press and at the same time.5
The quick info menu opens and displays the:
IP address

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Terminal ID
Software version
QR code with an encoded IP, MAC address, Network name, Store name, Merchant Account and
Terminal ID.
Board the terminal - VX675
Before you begin
Ensure the VX675 fully charged. To fully charge the terminal, leave plugged into the powered USB cable
until the led indicator remains lit.
Board the terminal only after successfully following the steps in .Prerequisites - VX675
Steps
Boarding with the Adyen POS App
Press + to open the admin menu.9
Enter the admin PIN code (If you don't know this code, contact the POS Support Team ).
The terminal displays the admin menu.
Press .1. Network
Press 2. Wifi.
Press . to view and make a note of the terminal's IP address.3 TCP/IP settings
Download and install the Adyen POS App from . or the iTunes Google Play Store
Board with an Android device
Open the Adyen POS App.
Enter your account details. These were provided in the registration email of your merchant account. If
you do not have these, please email the .POS Support Team
Tap .
Tap Payment device.
The app will prompt to select between Bluetooth and WiFi connection.
Enter the IP address of your terminal and tap Add Device.
The Adyen POS App identifies the terminal, synchronizes with the Adyen platform, and verifies the
terminal configuration.
The terminal restarts.
Upon restart, the terminal is boarded and ready to use.

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Board with an iOS device
Open the Adyen POS App on the mobile device.
Tap the icon.
Tap the ' at the top of the popup menu.+' Payment device
Enter the device hostname or IP.
The device will now be listed in the menu with the status "Not Boarded".Payment device
Tap the name of the device. The device displays a message saying the device is not configured, with
options to or .Cancel Board device
Tap .Board Device
The terminal begins boarding and restarts.
Upon restart, the terminal is boarded and ready to be used.
Board with the Adyen Customer Area
Log in to the with your credentials.Customer Area
Open the menu.Point-of-Sale
Search your terminal serial number in the .Terminal Fleet Manager
Go to the page.Terminal Detail
Assign the terminal to a merchant account by selecting a merchant code from the dropdown menu.
Select a webservice user and assign the terminal.
Enter the one-time password from the terminal detail page on the terminal to board the terminal.
After rebooting, the terminal will receive the merchant configuration, and you can begin processing
payments.
Board the terminal with the Adyen Platform in standalone mode
Board the terminal using the Adyen POS App once to register it to our Adyen platform and configure it for
standalone mode. From there you can continue to use the terminal in standalone mode, without the use of
the Adyen POS App or our integrations.
Board the terminal with custom integrations
our , To board the terminal with your own custom systems, review Java Native Interface Integration COM
, and guides. For mobile POS applications, see our Extension for Windows integration C Library Integration
. For integration support, contact the .Android guide POS Support Team

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See for information on processing payments.Basic functionality - VX675
Basic functionality - VX675
If the terminal shows an exclamation at the top bar, this means that the terminal holds data that it
failed to synchronise with the Adyen platform due to lack of an outgoing internet connection.
EMV (Chip) Transaction
Steps
Initiate a transaction via your app.
If the terminal is in standalone mode, use the select key in the middle of the directional pad to
select on the screen. Enter the amount and then press .Start
When the terminal is ready, insert the chip card into the terminal and allow it to read the card.
When prompted, the customer enters a PIN on the terminal and presses .
For CHIP & Sign, a signature prompt occurs instead of a PIN prompt. Compare (i) the name and
(ii) the signature on the card with the shopper’s ID. If they match, you can (1 additional approve
receipt is printed) or (2 additional receipts are printed) the transaction on the device.decline
Do NOT remove the card until prompted to do so or the transaction will be void.
After the authorization is approved, the terminal displays and the card may be removed.Approved
After each transaction, at least 2 receipts are printed:
A merchant receipt, and
A shopper receipt.

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Magnetic Stripe Transaction
Steps
Initiate a transaction via your App or Cash Register.
If the terminal is in standalone mode, press on the screen, enter the amount and then Start
press the key.
After the terminal is ready, swipe the magnetic stripe card through the reader on the right side of the
terminal.
Sign the transaction.
After authorization approval, message appears on the terminal signifying that the transaction Approved
is complete.
After each transaction, at least 2 receipts are printed:
A merchant receipt, and
A shopper receipt.
Shift and end-of-day reports
Steps
The terminal can print a summary with an overview of the total amounts processed since the last reset.
If you want to print a summary report periodically, reset the counters after printing the report.
To print the day totals, do the following:
Press + 9.
Enter the admin PIN code.
Press .4. Totals
Press to print the day totals.1. Print totals
After printing the day totals, press to reset the counter.2. Reset totals
If you do not have your admin PIN code, email [email protected]