VeriFone Vx510 User manual

2007
shop version
POS terminal
Vx510
Instructions for use

POS terminal Vx510 Instructions for use
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Index
1. Introduction...................................................................................................................................3
2. Storage requirements of terminal.................................................................................................4
3. Used terms .....................................................................................................................................5
4. Card reading terminal and it’s components.................................................................................6
5. Functions of terminal ...................................................................................................................9
6. Purchase with smart card ...........................................................................................................10
7. Purchase with magnetic card .....................................................................................................12
8. Offline purchase..........................................................................................................................13
9. Returning of transaction............................................................................................................15
10. Data transmission .....................................................................................................................17
11. Voiding ......................................................................................................................................18
12. Other statements........................................................................................................................19
13. Last reciept’s copy.....................................................................................................................21
14. Error messages..........................................................................................................................22
14.1. Screen messages..............................................................................................................................22
14.2. Messages on reciept........................................................................................................................23
14.3. Rejections of unsuccessful card authorisation.............................................................................24
15. Reloading the paper of terminal...............................................................................................25
Card’s safety features......................................................................................................................26
Authorisation “Code 10” ....................................................................................................................28

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1. Introduction
This document is designed for users of card reading POS terminal (thereafter - ‘terminal’). In this manual you can find
all information necessary to use efficiently possibilities of the terminal, as well as suggestions for actions in case of different
problem situations.
Terminal is an electronic device, intented for automation of card payments within various types of enterprises.
To make a payment with card, using terminal, seller must perform only a few operations:
check card visually;
pull the card throught the reader
enter amount of transaction;
register the deal correctly;
compare the number on card with number on the receipt;
compare the client’s signatures on the reciept and the card;
in case if aumount of transaction exceeds 150 Ls, ask for the client’s documents and call to authorisation
center, and report “Code 10” .
Terminal automatically perform the following operations:
check if enterprise accepts this type of cards;
check card’s validity term;
check if card is not in the STOP list;
perform the authorisation, if the transaction exceeds the limit of authorisation
As a resut of verification the deal receipt is printed automatically, and the transaction is stored into terminal’s
memory. During the session of data transmission the terminal automatically transmits accumulated deals to card payment’s
center.
If you have uncertainties or issues, which is not described in this manual – call the authorisation center service
department by phone number indicated on your terminal.

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2. Storage requirements of terminal
POS terminal ‘VX510’ ir electronic device, which must be stored according to instructions of electronic equipment
storage:
1. Terminal must be located at dry place, wihout allowance of any kind of liquid appears on keyboard, card magnetic
stripe reader or printer.
2. Air temperature of the room, where the terminal is stored, must not exceed 40C, as well as must not fall below 0C.
3. The cover of terminal must be cleaned regullary with clean, dry, soft cloth wihout any chemical cleaners. Only the
special cleaner on alcohol basis, intended for electronic equipment cleaning, will be permitted.
4. Opening the cover of terminal by yourself is prohibited.

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3. Used terms
Card rectangular plastic card with magnetic track, served as
non-cash payment instrument within locations of trade and services,
which are concluded a contract of card acceptance.
Smart card rectangular plastic card with integrated microchip, served as non-cash
payment instrument within locations of trade and services, which are
concluded a contract of card acceptance.
Transaction payment for purchase or sevice.
Voided transaction invalidation of payment for purchase or sevice.
Dynamic password
numerical code, which is preventing some terminal operations from
unknown users To find out dynamic password, you must call to
POINT.
Authorisation checking of card’s validity and paying capacity. As a result of
authorisation card’s issusing bank or it’s agent assigns authorisation
code and reserves at client’s account amount required for payment. If
the transaction is rejected, amount should no be reserved. If the card is
in the stop-list, may be issued an instruction to no serve the client or to
take away the card.
Authorisation code unique identificator, assigned for each authorisation. It is a
combination of numbers and/or characters.
STOP-list list of cards, invalid for payments, including numbers of stolen and lost
cards.
Data transmission Sending the data, accumulated during a day, to the processing centre.
Application A program, recorded at card’s microchip, ensuring data exchange with
EMV POS terminal and processing of these data.
Merchant’s password Numerical code, preventing card from unauthorised use from unknown
users.
Offline purchase Terminal performs a transaction without calling to authorisation centre.
Cash back transaction Cash back to client, after the sending of statement. This operation may
not exist, if bank states it.

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4. Card reading terminal and it’s components
Picture 1. Terminal’s view from top
Printer
Magnetic stroke
reader
Screen
Key to enter and confirm
Key to enter haracters
Last symbol deleting key
Go to initial state
TRANZ 470
ip karšu
lastjs

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Picture 2. Connecting the terminal to power source
Picture 3. Connecting the terminal to phone line
The terminal consists of 4 essential parts:
SCREEN Available to display several lines of graphical information.
CARD READER Read the card during pulling it through reader’s aperture Card should be pulled
through reader, by pressing it evenly and moving from on end of terminal to
another. There is no importance of pull direction Card’s magnetic track must be
pointed to left side of the terminal. (See Picture 5)
KEYBOARD Essential keys:
[X] – allows to go to initial state from any situation, except cases during
operation processing by terminal.
[

]– clear from screen last entered symbol By pressing it again, you can
clear all incorrectly entered symbols and enter it correctly. Errors may be
corrected only before pressing [

]or "green key".
[alpha] – allow to enter characters (i.e, to enter authorisation code). To
enter characters, at first must be pressed numeric key, on which required
charater is indicated. Then must be pressed key [alpha] , until required
character is displayed on the screen.
[

]- "green key", by pressing that entering the number of section, amount,
authorisation code and password will be confirmed. It is also used to
execute different terminal functions.
PRINTER There is built-in thermal printer within terminal, which prints one copy of the
reciept. In most operations the first copy is bank’s or enterprise’s copy. Paper
roll is hidden under the plastic cover, which may be pushed up when changing
the paper.

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Picture 4. Magnetic card reading
Picture 5. Smart card reading

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5. Functions of terminal
Terminal have the following functions:
purchase with magnetic card;
voiding the purchase;
returning of purchase;
offline purchase;
data sending to centre. (Data must be sent manually);
printing a copy of reciept;
printing of statements.

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6. Purchase with smart card
1. Data Menu
Time
READY FOR TRANSACTION
Pull card
F1
F2
F3
F4
Insert card into chip card reader of the terminal (see
device (Picture 5.) with chip upwards. Card proccessing is
going on.
2. Purchase
Enter amount
LVL 1.00
F1
F2
F3
F4
Transaction amount must be entered, then pressed [

] key.
4.
LVL 1.00
Processing going on
F1
F2
F3
F4
After entering of transaction amount, merchant must give
the terminal to client, for entering client’s PIN.
5.
ENTER PIN
F1
F2
F3
F4
Client enters into terminal his/her code and press green
confirmation button. If the client makes a mistake during
entering PIN, it is possible to clear incorrectly entered
numbers by pressing yellow button, or break the operation
by pressing red button.
6. Please wait....
Calling...
Transaction confirmed.
F1
F2
F3
F4
After entering PIN and its confirmation, terminal will start
to process transaction and different messages will be
displayed on the terminal screen. As a result of successful
transaction two copies of reciept will be printed. As a
result of unsuccessful operation will be printed one copy
of reciept with explanation of rejection.