VeriFone VX 520 Series User manual

Electronic Benefits Transfer
Quick Reference Guide
VeriFone® VX 520 Series
EBT

EBT Overview
Electronic Benefits Transfer (EBT) is a
method of electronically accepting and
processing government benefit programs,
such as Cash Benefits or Food Stamps.
Merchants accepting food stamps must be
an authorized food stamp retailer (AFSR),
by previously registering with the Food
and Consumer Service (FCS) agency of
the U.S. Department of Agriculture. EBT
transactions are authorized and processed
electronically in a “real-time” environment.
However, there are cases when transactions
cannot be processed due to merchant
telecommunications or HOST system
failures. In those instances, there is a
process that allows for manual processing
of Food Stamp transactions
so as not to hinder a recipient’s receiving
of goods.
The steps for manually entering a Food
Stamp transaction are:
1. Completion of an Offline Food Stamp
Voucher slip.
2. Subsequent electronic submission of
the “Voucher Clear” transaction when
the system becomes available.
Otherwise funding for the sales
transaction will NOT take place.
(See EBT Food Stamp Voucher
Clear Purchase Transaction section
for procedures)
Color Key
Required Merchant Input on Point of Sale
Required Cardholder Input on Point of Sale
or External PIN Pad
Optional Merchant Prompts on Point
of Sale
EBT Food Stamp Sale
>Select [SALE]
Optional Clerk/Server ID Prompt:
> Input Clerk/Server ID and press [ENTER]
>Input amount and press [ENTER]
>If prompted, select [YES] or [NO] to
confirm amount
  •If[NO] is selected, press [CLEAR]
to end transaction
>Swipe, tap or manually input Account #
and press [ENTER]
>Select [EBT]
>Select [FOOD]
> Cardholder enters PIN and presses
[ENTER]
Optional Invoice Prompt:
>Input Invoice # and press [ENTER]
>Select [YES] or [NO] to print Customer
receipt copy

EBT Food Stamp Refund
If desired selection is not displayed,
press key below [] until option appears
>Select [REFUND]
>If prompted, input password and press
[ENTER]
Optional Invoice Prompt:
> Input Invoice # and press [ENTER]
Optional Clerk/Server ID Prompt:
> Input Clerk/Server ID and press [ENTER]
>Input amount and press [ENTER]
>If prompted, select [YES] or [NO] to
confirm amount
  •If[NO] is selected, press [CLEAR]
to end transaction
>Swipe, tap or manually input account
number and press [ENTER]
>Select [EBT]
>Select [FOOD]
> Cardholder enters PIN and presses
[ENTER]
>Input original transaction date
(MMDDYY) and press [ENTER]
EBT Cash Benefit Sale
>Select [SALE]
Optional Clerk/Server ID Prompt:
> Input Clerk/Server ID and press [ENTER]
>Input amount and press [ENTER]
>If prompted, select [YES] or [NO] to
confirm amount
  •If[NO] is selected, press [CLEAR]
to end transaction
>Swipe, tap or manually input account
number and press [ENTER]
>Select [EBT]
>Select [CASH]
Optional Cash Back Prompt:
>Select [YES] or [NO] for Cash Back
>If [YES] is selected, choose Cash Back
Amount
>Cardholder enters PIN and presses
[ENTER]
Optional Invoice Prompt:
> Input Invoice # and press [ENTER]
>Select [YES] or [NO] to print Customer
receipt copy

Food Stamp Voucher Clear
Purchase
If desired selection is not displayed, press
key below [] until option appears
>Select [FORCE]
>Swipe card or manually input account
number and press [ENTER]
>Select [EBT]
>Select [VSALE]
Optional Invoice Prompt:
> Input Invoice # and press [ENTER]
Optional Clerk/Server ID Prompt:
> Input Clerk/Server ID and press [ENTER]
>Input approval number obtained from
Voice Auth Center and press [ENTER]
>Input voucher number from paper sales
slip and press [ENTER]
>Input amount and press [ENTER]
>Select [YES] or [NO] to print Customer
receipt copy
EBT Food Stamp Voucher
Clear Purchase Transaction
(To be used in cases when Food Stamp
transactions cannot be electronically
processed due to system outages.
Procedure for obtaining Voice Approvals
while the customer is present at the point
of sale.)
Completion of an Offline Food Stamp
Voucher slip
1. Call Retailer Assistance 800 # shown on
the back of the customer’s EBT card
for Voice Approval Number. Number
appears above the magnetic stripe.
2. Complete all sections of information on
the Offline Food Stamp Voucher:
NOTE: Guidelines and information must
be completed or you may not receive
payment for this Voucher Clear transaction.
Transactions must be “cleared” or entered
into your point-of-sale terminal on or before
15 days from the date of the Voice Approval.
If not, the cardholder’s EBT account will not
be charged for sale amount. Original copy of
the Offline Food Stamp Voucher form needs
to be stored by the merchant for 3 years.

Food Stamp Voucher Clear
Refund
If desired selection is not displayed, press
key below [] until option appears
>Select [FORCE]
>Swipe card or manually input account
number and press [ENTER]
>Select [EBT]
>Select [VREFND]
Optional Invoice Prompt:
>Input Invoice # and press [ENTER]
Optional Clerk/Server ID Prompt:
> Input Clerk/Server ID and press [ENTER]
>Input approval number obtained from
Voice Auth Center and press [ENTER]
>Input voucher number from paper sales
slip and press [ENTER]
>Input amount and press [ENTER]
>Select [YES] or [NO] to print Customer
receipt copy

EBT-QRG-1377 REV 1112 ©2012 Elavon Inc.
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Terminal Key Pad Display
Printer Cover Release
Magnetic Card Reader
ATM-Style Function Keys
Programmable Function
Keys
Enter or Yes Key
Backspace/Clear Key
Smart Card Reader
Internal Thermal
Printer
Terminal Display
Alpha Key
Telephone-Style
Keypad
Cancel or No Key
Scroll Key