VeriFone V400c User manual

© 2020 Verifone, Inc. All rights reserved.
Verifone, Inc.
1-800-Verifone
www.verifone.com
V400c Certifications and Regulations
Verifone Part Number: DOC425-001-EN-A, Revision A02
*DOC425-001-EN-A*
Electrical
Power Packs
Before you connect the terminal power pack to an electrical outlet, check that the on/off power switch on the terminal is off. If the terminal does not have an on/off switch, check that the power cable
connector is removed from the terminal's power port. Or, when connecting the terminal to a power pack, always connect the plug of the power pack to an electrical wall outlet first. Then connect the power
cable to the terminal's power port.
The power pack is rated as follows:
• Input Voltage: 100-240V AC, 50/60 Hz
• Output Voltage: 11.6V DC, 1.55A
V400c is intended to be provided with a listed power supply module having an output rating of 11.6V DC, minimum of 1.55A, and Tma 40 °C, and evaluated as a limited power source or PS2 or equivalent.
AC Adapter
The AC adapter is designed to ensure your personal safety and to be compatible with this equipment. Please follow these guidelines:
• Do not use the adapter in a high moisture environment. Never touch the adapter when your hands or feet are wet.
• Allow adequate ventilation around the adapter. Avoid locations with restricted airflow.
• Connect the adapter to a proper power source. The voltage and grounding requirements are found on the product case and/or packaging.
• Do not use the adapter if the cord becomes damaged.
• Do not attempt to service the adapter. There are no serviceable parts inside. Replace the unit if it is damaged or exposed to excess moisture.
Peripherals
Before connecting any peripheral device, turn off power to the terminal and check that the power cable connector is removed from the terminal's power port. Turn on power only after you are finished
connecting the peripheral device(s). For complete information about peripheral installation and use, please refer to the user documentation supplied with those devices.
Telecommunication Cord
CAUTION: To reduce the risk of fire, use only No. 26AWG or larger UL Listed or CSA Certified Telecommunication Line Cord.
ATTENTION: Pour réduire le risque d'incendie, utilisez uniquement 26AWG ou grande UL ou CSA Certificed cordon de ligne téléphonique.
Location - Environment Considerations
Do not plug the power pack into an outdoor outlet. The terminal is not waterproof or dust proof and should not be used outside the normal operating temperature range. Any damage to the unit from
exposure to water or dust may void your warranty.
Do not use the terminal where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. Keep the terminal away from direct sunlight and anything that radiates heat, such as a stove or a
motor.
WARNING! Your POS Terminal contains sensitive electronic components that can be permanently damaged if exposed to excessive shock or vibration. To minimize the risk of damage to your
Terminal, avoid dropping your Terminal and operating it in high-shock and high-vibration environments. Do not store the Terminal where prolonged exposure to extreme temperature can
occur, because it can cause permanent damage. Do not expose the Terminal to water. Contact with water can cause this unit to malfunction.
AVERTISSEMENT! Votre terminal de point de vente contient des composants électroniques sensibles, susceptibles de subir des dommages définitifs en cas d'exposition à des chocs ou à des vibrations
excessives. Pour minimiser le risque de dommages pour votre terminal, éviter de le faire tomber ou de l'exposer à des environnements pouvant provoquer des chocs et des vibrations
excessives.Ne pas stocker le terminal dans des lieux susceptibles d'entraîner une exposition prolongée à des températures extrêmes, du fait des dommages définitifs que cette situation
peut provoquer.Ne pas exposer le terminal à l'eau. Un contact avec de l'eau peut provoquer un dysfonctionnement de l'unité.
Equipment
Damage
Carefully inspect the shipping carton and its contents for any damage. If the unit or any product component appears damaged or to have been tampered with, immediately notify the shipping company and
your Verifone distributor or service provider.
Do not use a unit that has been damaged or tampered with.
Tamper Warning
This device has a tamper-evident case to indicate if an unauthorized party has opened the device.
Opening the case will make the unit inoperable and void the product warranty.
Repairs
Do not, under any circumstances, attempt any service, adjustments, or repairs on this equipment. Instead, contact your local Verifone distributor or service provider for assistance. Failure to comply may
void the product warranty.
Location – Environmental Considerations
Do not operate the device outdoors. It is not waterproof for dustproof, and it is for indoor use only. Any damage to the unit from exposure to rain or dust may invalidate the product warranty. Do not use the
device where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. Keep the device away from direct sunlight and anything that radiates heat, such as a stove or a motor.
Location - Ease of Use
Select a location for your device that contributes to its ease of use:
• A location convenient for both merchant and cardholder.
• A flat support surface, such as a countertop or table.
Cleaners and Solvents
Never use thinner, trichloroethylene, or ketone-based solvents to clean the device — they may deteriorate plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or display.
For best results, use a clean cloth damped with water and mild soap. To remove stubborn stains, use alcohol or an alcohol-based cleaner.
Notice for CE WLAN
For 5G Band (WLAN: 5150-5350 MHz)
This device is restricted to indoor use only when operating in the 5150 to 5350 MHz frequency range.
Notice for IC WLAN
(i) The device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems.
(ii) Where applicable, antenna type(s), antenna models(s), and worst-case tilt angle(s) necessary to remain compliant with the e.i.r.p. elevation mask requirement set forth in section 6.2.2.3 shall be
clearly indicated.
Avertissement:
(i) Les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour une utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de
satellites mobiles utilisant les mêmes canaux.
(ii) Lorsqu’il y a lieu, les types d’antennes (s’il y en a plusieurs), les numéros de modèle de l’antenne et les pires angles d’inclinaison nécessaires pour rester conforme à l’exigence de la p.i.r.e.
applicable au masque d’élévation, énoncée à la section 6.2.2.3, doivent être clairement indiqués.
This equipment may be operated in:
AT BE BG HR CY CZ DK EE FI
FR DE EL HU IE IT LV LT LU
MT NL PL PT RO SK SI ES SE
UK IS LI NO CH TR
V400c Certifications and Regulations
FCC Compliance
The following product has been tested and certified as compliant with the regulations and guidelines set forth in Part 15 of FCC Rules:
Manufacturer: Verifone, Inc.
Brand: Verifone
Model: V400c and V400c Plus
Part 15 of FCC Rules
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. In the unlikely event that there is interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
This device and its antenna(s) must not be co-located or operating in conjunction with any other antenna or transmitter. Use of a shielded interface cable is required to comply with the Class B limits of
Part 15 of FCC Rules.
Any changes or modifications to this equipment not expressly approved by Verifone could void the user's authority to operate this equipment.
Note: The country code selection is for non-US model only and is not available to all US model. Per FCC regulation, all Wi-Fi product market in US must fixed to US operation channels only.
Part 68 of FCC Rules
This equipment complies with 47 CFR Part 68 of the FCC Rules. On the modem board inside this equipment is a label that contains, among other information, the FCC registration number and ringer
equivalence number (REN) for this equipment. If requested, this information may be provided to the telephone company.
The REN is used to determine the quantity of devices that may be connected to the telephone line. Excessive RENs on the telephone line may result in the device not ringing in response to an
incoming call. In most, but not all areas, the sum of the RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to the line, as determined by the total RENs,
contact the telephone company to determine the maximum RENs for the calling area.
This device complies with FCC established rules permitting this device to be directly connected to the telephone network.
This terminal cannot be used on telephone-company-provided coin service. Connection to Party Line Service is subject to state tariffs.
This equipment uses the following USOC jacks: (RJ11C).
An FCC-compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible
modular jack that is Part 68 compliant.
If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. If advance notice is not practical,
the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operation, or procedure that could affect the operation of this equipment. If this happens, the telephone company will provide
advance notice in order for you to make the necessary modifications to maintain uninterrupted service.
If trouble is experienced with this equipment, please contact Verifone, or your local Verifone distributor or service center in the U.S.A. for repair and/or warranty information. If the trouble is causing
harm to the telephone network, the telephone company may request you to remove this equipment from the network install an AC surge arrestor in the AC outlet to which this device is connected. This
is to avoid damage to the equipment caused by local lightning strikes and other electrical surges.
ITE/RF Notice
This device complies with Innovation, Science and Economic Development Canada license-exempt RSS standard(s). Operation is subject to the following two conditions:
(1) This device may not cause interference.
(2) This device must accept any interference, including interference that may cause undesired operation of the device.
Le présent appareil est conforme aux CNR d'Innovation, Science and Economic Development Canadaapplicables aux appareils radio exempts de licence. L'exploitation est autorisée aux
deux conditions suivantes:
(1) L'appareil ne doit pas produire de brouillage.
(2) L'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.
This device complies with RSS-310 of Innovation, Science and Economic Development Canada. Operation is subject to the condition that this device does not cause harmful interference.
Cet appareil est conforme à la norme RSS-310 d' Innovation, Science and Economic Development Canada . L'opération est soumise à la condition que cet appareil ne
provoque aucune interférence nuisible.
This device and its antenna(s) must not be co-located or operating in conjunction with any other antenna or transmitter, except tested built-in radios.
Cet appareil et son antenne ne doivent pas être situés ou fonctionner en conjonction avec une autre antenne ou un autre émetteur, exception faites des radios intégrées qui ont été testées.
The county code selection feature is disabled for products marketed in the US/Canada.
La fonction de sélection de l'indicatif du pays est désactivée pour les produits commercialisés aux États-Unis et au Canada.
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Telecom
This product meets the applicable Innovation, Science and Economic Development Canada technical specifications.
The Ringer Equivalence Number (REN) is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination of an interface may consist of any
combination of devices subject only to the requirement that the sum of the RENs of all the devices not exceed five.
Le présent matériel est conforme aux specifications techniques applicables d'Innovation, Science and Economic Development Canada.
L'indice d'équivalence de la sonnerie (IES) sert à indiquer le nombre maximal de terminaux qui peuvent être raccordés à une interface téléphonique. La terminaison d'une interface peut consister en
une combinaison quelconque de dispositifs, à la seule condition que la somme d'indices d'équivalence de la sonnerie de tous les dispositifs n'excède pas cinq.
Notice for Operating Frequency and Output Power
NFC: -14.15 dB µA/m at 10m
WLAN (2.4G): 802.11b/g/n20, 16.06 dBm/13.89 dBm/12.94 dBm
WLAN (5G): 802.11a/n20/n40, 14.40 dBm/13.98 dBm/14.21 dBm
WLAN (BT): 9.76 dBm (BT EDR)/5.85 dBm (BT LE)
Legal Terms and Conditions Regarding PCI SSC Approvals
PCI SSC's approval only applies to PEDs that are identical to the PED tested by a PCI Security Standards Council recognized laboratory. If any aspect of the PED is different from that which was tested
by the laboratory - even if the PED conforms to the basic product description contained in the letter, then the PED model should not be considered approved, nor promoted as approved. For example,
if a PED contains firmware, software, or physical construction that has the same name or model number as those tested by the laboratory, but in fact are not identical to those PED samples tested by
the laboratory, then the PED should not be considered or promoted as approved.
No vendor or other third party may refer to a PED as "PCI Approved," nor otherwise state or imply that PCI SSC has, in whole or part, approved any aspect of a vendor or its PEDs, except to the extent
and subject to the terms and restrictions expressly set forth in a written agreement with PCI SSC, or in an approval letter. All other references to PCI SSC's approval are strictly and actively prohibited
by PCI SSC.
When granted, an approval is provided by PCI SSC to ensure certain security and operational characteristics important to the achievement of PCI SSC's goals, but the approval does not under any
circumstances include any endorsement or warranty any products or services provided by third parties. Approval does not, under any circumstances, include or imply any product warranties from PCI
SSC, including, without limitation, any implied warranties of merchantability, fitness for purpose or non-infringement, all of which are expressly disclaimed by PCI SSC. All rights and remedies regarding
products and services, which have received an approval, shall be provided by the party providing such products or services, and not by PCI SSC or the payment brand participants.
SAR Warning Statement
USA
For body-worn operation, this device has been tested and meets the FCC RF exposure guidelines for use with an accessory that contains no metal parts and positions the handset a minimum
of 0 cm gap from body. Use of other accessories may not ensure compliance with as described in the user guide, is 0.92 W/kg of Body SAR with 1g.
This device complies with SAR for general population/uncontrolled exposure limits in ANSI/IEEE C95.1-1999 and has been tested in accordance with the measurement methods and procedures
specified in OET Bulletin 65 Supplement C.
CE
This device complies with the Radio Equipment Directive (2014/53/EU) issued by the Commission of the European Community.
A minimum separation distance of 0 cm must be maintained between the user's body and the device, including the antenna during body-worn operation to comply with the RF exposure requirements in
Europe.
Recycling: DO NOT DISCARD!
UNIT MUST BE RECYCLED OR DISPOSED OF PROPERLY
For proper disposal instructions go to http://recycle.verifone.com/ Please retain this sheet for future reference.
continued on rear cover
Recyclage: NE PAS JETER!
L'unité doit être recyclée ou mise au rebut dans les endroits prévus à cet effet.
Pour connaître les procédures de mise au rebut, consultez le site http://recycle.verifone.com/ À conserver pour référence ultérieure.
suite au verso

V400c Declaration of Conformity
DECLARATION OF CONFORMITY
according to ISO/IEC 17050-1 and 17050-2
This declaration of conformity is issued under the sole responsibility of the manufacturer
______________________________________________________________________
Manufacturer’s Name Verifone, Inc.
Manufacturer’s Address Verifone, Inc.
1400 West Stanford Ranch Road
Suite 200 Rocklin, CA 95765
Declares, that the products
Product Name: V400c
Model Name: V400c and V400c Plus
Part Number: M425-xxx-xx-xxx-x
Brand: Verifone
Product Options:All
Conform to the following product specifications:
Safety: IEC 60950-1:2005 + A1:2009 + A2:2013
EN 60950-1:2006 + A11:2009 + A1:2010 + A12:2011 + A2:2013
IEC 62368-1:2014
EN 62368-1:2014 + A11:2017
EMC: EN 55032:2012 + AC:2013, Class B
EN 55032:2015 + AC:2016, Class B
EN 61000-3-2:2014, Class A
EN 61000-3-3:2013
EN 55024:2010
EN 55024:2010 + AC:2015
RF (WiFi/BT): EN 301 489-1 V2.1.1
EN 301 489-17 V3.1.1
EN 300 328 V2.1.1
EN 301 893 V2.1.1
RFID: EN 301 489-1 V2.1.1
Draft EN 301 489-3 V2.1.1
EN 300 330 V2.1.1
SAR: EN 50566:2013/AC:2014
EN 62311:2008
EN 62209-2:2010/IEC 62209-2:2010
EN 62479:2010
Telecom: ETSI ES 203 021
Supplementary Information:
We hereby declare that the devices comply with the requirements of the Radio Equipment Directive 2014/53/EU. These products carry
the CE Mark Directive 93/68/EEC, and conform to RoHS Directive 2011/65/EU, and delegated Directive (annex II) 2015/863/EU, as
well as Technical Documentation: EN 50581:2012 and DIN EN 50581 (2013-02).
CE Approval Date: September 30, 2020
Phil Baldock
Executive Vice President,
Global Operations, Atlanta, GA, USA
European contact for regulatory topics only: Verifone UK Ltd.
3 Roundwood Avenue
Stockley Park
Uxbridge Middlesex UB11 1AF UK
Tel: [phone]