VeriFone K250 Extended User manual

Verifone Part Number DOC500-006-EN-A, Revision A
K250
Installation Guide

All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Verifone, Inc.
The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
Verifone, Inc.
1-800-Verifone
www.verifone.com
Verifone Part Number DOC500-006-EN-A, Revision A
K250 Installation Guide
© 2021 Verifone, Inc.
Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s
products and services are trademarks of Verifone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Product Warranty:
For product warranty information, go to http://www.verifone.com/terms.
Comments? Please e-mail all comments on this document to your local Verifone Support Team.

K250 INSTALLATION GUIDE 3
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
CHAPTER 2
Specifications K250 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Standard Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
K250 Extended Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
K250 Slim Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
K250 - Pedestal Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
CHAPTER 3
Setup K250 Installation Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Inside the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Installing the K250 Kiosk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Stability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Field Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Disconnect Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Circuit Protection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Floor Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Opening the K250 Extended Kiosk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Opening K250 Slim Kiosk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Turning on PC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Turning on Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Tabletop Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Floor Mounting (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Swivel Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Electrical and Data Wiring Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Replacing Printer Paper- K250 Extended Kiosk. . . . . . . . . . . . . . . . . . . . . . . . . 25
CHAPTER 4
Maintenance and
Cleaning
Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Surface Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Potentially Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
CHAPTER 5
Verifone Service
and Support
Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

CONTENTS
4K250 INSTALLATION GUIDE
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
CHAPTER 6
Troubleshooting
Guidelines
Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
APPENDIX A
Caution and
Warning Messages
K250 Caution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

K250 INSTALLATION GUIDE 5
PREFACE
This guide is the primary source of information for setting up and installing
the K250 kiosk.
Audience
This guide describes the unit’s features and provides basic information on
installing and configuring the variants of the K250 kiosk.
Organization
This guide is organized as follows:
Chapter 1, Device Overview. Provides an overview of the K250 kiosk.
Chapter 2, Specifications. Discusses the power requirements and dimensions of
the kiosk.
Chapter 3, Setup. Explains setup and installation of the kiosk, selecting a location
and establishing connections.
Chapter 4, Maintenance and Cleaning. Explains the maintenance of the kiosk.
Chapter 5, Verifone Service and Support. Provides information on contacting your
Verifone service provider to order accessories or documentation from Verifone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines
should you encounter a problem with unit installation and configuration.
Appendix A, K250 Caution and Warning Messages. Shows the UL/cUL Listing
compliant translations of all Warning and Caution messages in this installation
guide.
Related
Documentation
To learn more about the K250, refer to the following set of documents and their
associated Verifone Part Numbers (VPNs).
K250 Certifications and Regulations VPN DOC500-007-EN
K250 Quick Installation Guide VPN DOC500-008-EN

PREFACE
Conventions and Acronyms
6K250 INSTALLATION GUIDE
Conventions and
Acronyms
This section describes the conventions and acronyms used in this guide.
Document
Conventions
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Acronym Definitions
Various acronyms are used in place of full definition. Tab l e 2 presents acronyms
and their definitions.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross referenced.
See Conventions and
Acronyms.
The pencil icon is used to
highlight important information.
If exchanging cables use a
Verifone-approved cable.
The caution symbol indicates
possible hardware or software
failure, or loss of data.
Avoid placing metallic objects at
the front of the card reader.
The lightning symbol is used as
a warning when bodily injury
might occur.
For safety, do not string cables
or cords across a walkway.
NOTE
CAUTION
WARNING
Table 2 Acronym Definitions
Acronym Definitions
CTLS Contactless
EMV Europay, MasterCard and Visa
MRA Merchandise Return Authorization
NFC Near Field Communication
RF Radio Frequency
RJ45 Registered Jack 45 Modular Connector
SMA SubMiniature version A connector

K250 INSTALLATION GUIDE 7
CHAPTER 1
Device Overview
The K250 kiosk is an ultra slim countertop kiosk solution perfect for flexible
customer-ready interfaces.
The K250 kiosk can be paired with several Verifone payment devices including the
P400 PINpad and M400 multi-lane for seamless ordering and self checkout. The
larger screen size and purpose-built durability is what sets this model apart from
mounted tablets, without taking too much of counter width. This model is easily
installed on existing countertops and takes a minimal amount of counter width. It is
apt for Food Self-Ordering, Airport or Transportation Self-Service, Hospitality
Check-In and Retail.
Figure 1- K250 Unit
Features and
Benefits
Following are the features and benefits of K250 kiosk:
Exceptional Ease of
Use
The following features of the device simplifies transactions in various
environments:
•K250 kiosk is the most modern, slim and yet fully-featured kiosk currently
available.
•Highly configurable with multiple options for payment devices and other
accessories.
•A small, sleek panel below the main display has accessibility to keypads and
RFID scanners.
K250 Extended K250 Slim

DEVICE OVERVIEW
Features and Benefits
8K250 INSTALLATION GUIDE
THIS PAGE IS INTENTIONALLY LEFT BLANK

K250 INSTALLATION GUIDE 9
CHAPTER 2
Specifications
K250
Specifications
This chapter lists the power requirements and other specifications of
the K250 kiosk.
Standard
Specifications
Processor Intel i5 or i7, Qualcomm Snapdragon
Memory 8GB or 16GB
Storage 128GB or 256GB SSD
OS Windows 10, Oak OS Android
Display 21.5" High Definition Capacitive Touchscreen (PCAP)
388.62mm L x 261.62mm W x 706.12mm H
Input Power 120 - 240V AC, 50/60 Hz
Current Rating 2A
Accessibility Storm Interface AudioNav Keypad, ADA compliant, 6-key
navigation, audio jack, illuminated
Cooling System fan and vented enclosure
Environment Operating temperature: 5°C to 35°C (40°F to 95°F)
Storage temperature: -30°C to 60°C (-20°F to 140°F)
Operating humidity: 20% to 80% (non-condensing)
Storage humidity: 5% to 90% (non-condensing)
Altitude: up to 2000m (6,500ft)

SPECIFICATIONS
K250 Specifications
10 K250 INSTALLATION GUIDE
Optional Specifications
K250 Extended
Specifications
Determine exact placement of kiosk to ensure both access (if applicable) doors
have space for free range of motion without obstructions. The main door will open
90° from the open to close position.
K250 Slim
Specifications
Payment Verifone P200/P400
Verifone M400
Verifone M915/M925
Printer 80mm receipt printer
Barcode Scanner Printed or digital barcodes
Contactless RFID reader

SPECIFICATIONS
K250 Specifications
K250 INSTALLATION GUIDE 11
K250 - Pedestal
Specifications

SPECIFICATIONS
K250 Specifications
12 K250 INSTALLATION GUIDE
THIS PAGE IS INTENTIONALLY LEFT BLANK

K250 INSTALLATION GUIDE 13
CHAPTER 3
Setup
This chapter describes the setup procedure for the K250 in the following sections:
•K250 Installation Safety Instructions
•Inside the Shipping Carton
•Installing the K250 Kiosk
K250 Installation
Safety
Instructions
Do not attempt to install this product until all the instructions and warnings have
been read and properly understood.
1Please check carefully to make sure there are no missing or defective parts -
defective parts must never be used.
2Verifone is not liable or responsible for damage or injury caused by improper
installation, improper use or failure to observe these safety instructions. In
such cases warranty might get void.
Product Location
1When determining location, ensure that all access doors and panels are
accessible and have enough room to fully open or remove. Ensure that users
can comfortably walk up to and use the kiosk without obstructions.
2Do not install the kiosk near electrical or explosive hazards or where there are
falling objects else excessive dust and debris will get collected on the kiosk.
3Do not operate or service the unit unless it is securely mounted to a fixed
surface or stable structure. Failure to mount securely can cause injury or
damage to the kiosk.
Product Safety
•Only authorized personnel should remove covers or warning label on the
kiosk.
•Ensure the product is connected to a grounded electrical outlet.
•Do not expose this product to rain or moisture to prevent from fire or shock
hazards.
•Disconnect the power cord from the AC outlet to fully disconnect the power to
the unit.
•Do not operate the product in the following conditions:
•damaged cord or plug

SETUP
K250 Installation Safety Instructions
14 K250 INSTALLATION GUIDE
•the product malfunctions
•the product is dropped
•the product is damaged
Floor Mounting- Pedestal Option
1Please ensure to install K250 unit on a suitable hard, stable floor or surface.
2K250 unit must be secured to the surface with provided anchor bolts or other
suitable anchors for its intended use. Notify Verifone if you have questions
about your floor or mounting hardware.
Disconnecting the Device
•For pluggable equipment, the socket-outlet shall be installed near the
equipment and shall be easily accessible.
•Use team lift principles to lift the kiosk, as weight of combined pedestal and
cabinet section could be dangerous to maneuver for one person.
Hazard Limitation
It is recommended to periodically inspect the product and its fixing points to
ensure that safety is maintained.
Field Wiring
•Use only a three-wire, grounded NEMA outlet in accordance with the National
Electrical Code (NEC).
•All field wirings are in accordance with the (NEC) - National Electrical Code.
LCD
The response time, brightness and colors of K250 unit may be affected by the
ambient temperature.
1Tiny spots (dark or luminescent) may appear on the display due to the liquid
crystal characteristics.
2There are variations in brightness and colors on each unit.
Periodic Inspection Periodically inspect the kiosk for possible tampering. Signs of tampering include:
•Wires protruding out of the device.
•Foreign objects inserted into the smart card slot or magnetic stripe slot.
•Any bumps in the casing below the mag stripe slot and any noticeable
additional mag stripe head from the side.
•Signs of damage to the tamper-evident labels.
•A Tamper Warning message on the device display.

SETUP
Inside the Shipping Carton
K250 INSTALLATION GUIDE 15
•If any device is found to have been tampered with, please remove it from the
service immediately. Keep it available for potential forensics investigation and
notify your company security officer and your local Verifone representative or
service provider. To contact Verifone, please see Verifone Service and
Support.
Inside the
Shipping Carton
Open the shipping carton and carefully inspect its contents for possible tampering
or shipping damage. The kiosk is a secure product. Tampering causes it to cease
to function or to operate in an unsecured manner.
To unpack the
shipping carton To unpack the shipping carton:
1Carefully inspect the shipping carton and its contents for possible tampering or
damage.
2Validate the authenticity of the sender by verifying the shipping tracking
number and other information located on the product order paperwork.
3Remove and inspect the contents of the shipping carton. The device ships in
multiple configurations. The carton may include all or any of the following:
•Main Kiosk K250 Slim
•Main Kiosk K250 Extended
•Hardware Kit
•Electrical cover(s)
•Your kiosk may have been preconfigured with optional components
Refer to your sales order or agreement for additional components and
accessories
4Remove all plastic wrapping from the device and the components.
5Remove the clear protective film from the display.
6Inspect the terminal for possible tampering; see how to identify signs of
tampering in section Periodic Inspection.
7Save the shipping carton and packing material for future repacking or moving
of the device.
WARNING
Do not use a tampered or a damaged unit. The device comes equipped with
tamper-evident labels. If a label or component appears damaged, please notify
the shipping company and your Verifone service provider immediately.

SETUP
Installing the K250 Kiosk
16 K250 INSTALLATION GUIDE
Figure 2- K250 Unit
Installing the
K250 Kiosk
Installing Tools and Materials
•Adjustable Wrench
•Small Open-End Wrenches
•Set of Allen Wrenches, Ball End
•Set Hex Wrenches
•Small Socket Set
•#1 Phillips Screwdrivers
•Cable Ties
Optional Tools
•Needle Nose Pliers
•Drill + Associated Attachments
•3/8“ Anchor Bolts (Minimum QTY 4)
•Anchor Bolt Installation Tools
•Lag Bolts
Stability
Verifone recommends that the unit must be securely bolted to the table / floor as in
accordance with the kiosk mounting instructions contained within this manual.
Pedestal must be purchased separately.
Field Wiring 1All lines are routed inside the building within a grounded conduit
(recommended ½" diameter terminated by a ¾" Romex connector).
2Only the power cord supplied with the kiosk should be used to power the
kiosk. Consult Verifone support before using other cords or extensions.
K250 Extended K250 Slim
-
18
5/16h

SETUP
Installing the K250 Kiosk
K250 INSTALLATION GUIDE 17
Disconnect Device
A readily accessible disconnect device shall be incorporated into the building
installation wiring.
Circuit Protection 1Circuit Type: Branch Circuit Protection
2Input Voltage: 120 - 240V AC, 50 - 60 Hz
3Max Current: 2A
Floor Mounting

SETUP
Opening the K250 Extended Kiosk
18 K250 INSTALLATION GUIDE
Opening the
K250 Extended
Kiosk
1To open the rear access door, use the handle and then open the printer door.
2Once the printer door is open, unlock the top portion of the door using the
provided key.
3Remove the extended panel by lifting up and pulling outwards.

SETUP
Opening the K250 Extended Kiosk
K250 INSTALLATION GUIDE 19
4Disconnect the power cord from power strip and USB from the USB hub.
Opening K250 Slim
Kiosk
1To open the rear access door, insert the supplied key into the door release
lock and fully rotate until the rear door is unlocked.
2Once unlocked, pull the door out to disengage the magnets.
NOTE: To completely remove, pull the door out and up.

SETUP
Opening the K250 Extended Kiosk
20 K250 INSTALLATION GUIDE
3Remove (QTY 2) hex screws to gain access to the upper door compartment.
Turning on PC
NOTE: In the event of a power failure the PC may need to be turned back.
1Open rear kiosk door. (See OPENING KIOSK on pages 11-12).
2Turn on PC by pushing the button on front.
NOTE: PC should be oriented with the exhaust on the fan side (see below).
WARNING
ELECTRICAL HAZARD RISK – Inside the Kiosk contains power wires and
electronic devices. Only authorized personnel should open the kiosk. Take
necessary precautions when working with electrical equipment.