VeriFone VX570 User manual

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RGA VeriFone Vx 570 Money Order Training Manual
10/26/2012
1
Package Contents and Unpacking...................................................................................... 2
Chapter 1- Terminal Front Panel Features........................................................................... 3
Chapter 2- Connecting the Document Printer and Terminal.................................................. 4
Chapter 3- Loading the Thermal Paper into the Terminal ..................................................... 6
Chapter 4- Loading Money Order Documents into the Document Printer .............................. 7
Document Error Messages .............................................................................................................9
Chapter 5- Terminal Operation......................................................................................... 10
Entering Operator Passcode.........................................................................................................10
Chapter 6- Dispensing Money Orders............................................................................... 11
Single Money Order......................................................................................................................11
Multiple Money Orders..................................................................................................................12
Terminal Warning Messages………………………………………………………………………………….14
Chapter 7- Voiding Money Orders .................................................................................... 15
Terminal Error Messages..............................................................................................................16
Chapter 8 - Print User Reports ......................................................................................... 17
Reprint ..........................................................................................................................................17
Shift Summary Report...................................................................................................................18
Op Daily Summary Report............................................................................................................18
Chapter 9- Executive Options .......................................................................................... 19
Print Reports.................................................................................................................................19
Load Documents...........................................................................................................................21
Void Next Document.....................................................................................................................23
Close Out Documents...................................................................................................................24
Void Remaining Documents..........................................................................................................25
Operator Passcodes .....................................................................................................................26
Set System Clock..........................................................................................................................27
DialSend Wait Time ......................................................................................................................28
Primary Phone Number.................................................................................................................28
Miscellaneous VeriFone Functionality .............................................................................. 28
Connection state/potential error codes on the terminal.................................................................29
Figure 1 –Terminal Front Panel & Features…………………………………………………………………3
Figure 2 – Document Printer Connections……………………………………………………………….....4
Figure 3 – Terminal Connectivity……………………………………………………………………………..4
Figure 4 – Terminal Side View………………………………………………………………………………..6
Figure 5 – Terminal Front View……………………………………………………………………………….6
Figure 6 – Document Printer Front…………………………………………………………………………...7
Figure 7 – Document Printer Paper Path…………………………………………………………………....8
Figure 8 – Document Printer Paper Path…………………………………………………………………..22

RGA VeriFone Vx 570 Money Order Training Manual
10/26/2012
2
Package Contents and Unpacking
VeriFone Vx570 terminal
VeriFone Power Cable
Ethernet Cable
PI23 Electra Document Printer
Printer Cable for connection to VeriFone terminal
Printer Power Cable
Unpacking
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________

Chapt
e
Internal th
R
e
r 1-
V
eri
ermal print
Display
A
lpha k
e
R
GA VeriF
o
Fone Te
r
e
r
e
y
Fi
g
ur
e
o
ne Vx 570
1
r
minal Fr
o
e
1 – VeriFon
e
Money Or
d
1
0/26/2012
o
nt Pan
e
e
Terminal Fr
o
d
er Trainin
g
e
l Featur
e
o
nt Panel Fe
a
g
Manual
e
s
(
P
Tel
Canc
e
Magne
t
a
tures
Paper st
a
(
blinks when
Function k
P
urple func
t
ephone-st
y
e
l, ,
E
t
ic card re
a
3
a
tus light
paper is out)
eys
t
ion keys
y
le keypad
E
nter keys
a
de
r

Chapt
e
1. Con
n
of th
e
S
C
R
e
r 2- Con
n
ect the enc
l
e
VeriFone t
Pow
e
On/Off
S
(on the
S
erial Cabl
e
C
onnection
(RS232)
R
GA VeriF
o
necting
t
l
osed serial
erminal in t
h
e
r Cord
S
witch
side)
Fi
g
e
Fi
gu
o
ne Vx 570
1
t
he Docu
printer cabl
e
h
e port label
ure 2 – Docu
m
u
re 3 – VeriF
o
Money Or
d
1
0/26/2012
ment Pri
n
e
from the b
a
e
d RS232 (
s
m
ent Printer
C
o
ne Terminal
C
d
er Trainin
g
n
ter and
a
ck of the d
o
s
ee Figures
C
onnectivit
y
C
onnectivit
y
g
Manual
V
eriFon
e
o
cument pri
n
2 & 3).
Seri
a
Con
(top cabl
e
D
Co
(if
a
E
C
o
(
1
VeriFon
e
Ca
b
e
Termin
a
nter to the
b
a
l Cable
nection
e
connection
)
D
ialup
nnection
a
pplicable)
E
thernet
o
nnection
1
0BaseT)
e
Power
b
le
4
a
l
b
ack
)

RGA VeriFone Vx 570 Money Order Training Manual
10/26/2012
5
2. Connect the document printer’s power cable to the back of the printer and then to an
appropriate power outlet (see Figure 2).
3. Turn the document printer switch on (see Figure 2). This switch should always be left in the
ON position.
4. Your terminal will use a broadband internet connection to transmit data to the central Host
system in real-time. Using an Ethernet cable, connect one end to the source of your
broadband connection (may require a router) and the other end to the port labeled 10BaseT
on the back of the VeriFone terminal (see Figure 3).
5. Connect the VeriFone’s AC power adapter to the round port at the back of the VeriFone
terminal (See Figure 3). Make sure the notch on the power adapter is at the top. Once
inserted, turn the notch to securely lock in the cable. Now plug the AC power adapter into an
appropriate power outlet. (Note: there is no power switch on the VeriFone)
The terminal automatically powers up. The display shows “Loading”, followed by a series of
screens:
Then a series of “connecting”/“disconnecting” messages appears, followed by the sound of
the printer’s print cartridge moving.
The final screen of the initial set up is:
(Note: *the actual software version number appears)
Chapter 2 – Notes:
If the document printer switch is not turned on, or the printer serial cable
is not connected correctly, the VeriFone terminal will display:
VERIFONE VX570
QC0011A4
06/27/2011 VERIX
*DEFAULT CERTIFICATE*
COPYRIGHT 1997-2011
VERIFONE
ALL RIGHTS RESERVED
Starting
VMAC 3.9.0
Please Wait
v.0.0.0.0*
0000 Enter Passcode
(Date) (Time)
(online)/(dialup) or error
Printer Not Connected
Please Attach
V0.0.0.0
Initializing
Please Wait
(Date) (Time)
(CS Initializing)

Chapt
e
1.
The
p
2. The
p
cove
r
3. Loos
end
c
4. Gent
a sm
a
displ
a
refle
c
R
Pri
n
Figure 5 – T
e
e
r 3- Loa
d
p
aper statu
s
p
rinter cove
r
r
by pushin
g
e
n the end
o
c
oming out
f
ly close the
a
ll amount
o
a
y (the v.0.
0
c
ting the nu
m
R
GA VeriF
o
n
ter Tray
e
rminal Fron
t
d
ing the
T
s
light blinks
r
release is
o
g
down on t
h
o
f the new r
o
f
rom undern
e
cover until i
t
o
f paper to
e
0
.0.0 will sh
o
m
ber of doc
u
v.
0
0
(
c
(
o
o
ne Vx 570
1
t
View
T
hermal
green (see
o
n the right
s
h
e printer co
v
o
ll of paper
a
e
ath the roll
t
clicks shut
.
e
xtend outsi
d
o
w a real ve
r
u
ments load
Figure 4 –
0.0.0.0
0
00 Enter
c
urrent d
a
o
nline)/(
d
Money Or
d
1
0/26/2012
Paper in
t
Figure 5) w
h
s
ide of the
T
v
er release.
a
nd drop it i
n
towards th
e
.
The green
d
e the cover
r
sion numb
e
ed in the d
o
Terminal Si
d
Passcode
a
te &
t
im
e
d
ialup)/e
r
d
er Trainin
g
P
r
Paper
S
(blinks g
t
o the Te
h
en the ter
m
T
erminal (se
e
n
to the print
e
e
front of th
e
light should
r
. The termi
n
e
r and the 0
0
o
cument pri
n
d
e View
P
r
e
)
r
ror
g
Manual
r
inter Cove
r
S
tatus Lig
h
g
reen when p
a
rminal
m
inal is out
o
e
Figure 4).
e
r tray with
t
e
terminal (S
now stay ill
u
n
al window
s
0
00 will hav
e
n
ter):
r
inter Cove
r
r
h
t
a
per is out)
o
f paper.
Open the p
r
t
he loose p
a
ee Figure 6
)
uminated.
A
s
hould now
e
a number
r
Release
6
r
inter
a
per
)
.
A
llow

Chapt
e
Printe
r
1. I
n
o
a
d
o
F
2.
P
w
D
3.
P
b
o
4.
E
c
h
p
b
o
5.
E
c
h
p
b
o
*Note: P
r
mes
s
load
e
6. T
R
e
r 4- Loa
d
r
n
sert the doc
n the docum
nd turn the
k
o
cument pri
n
F
i
g
ure 6 - Doc
P
ress the far
l
w
ord "Next" u
D
ocument”.
T
P
ress the gre
e
o
ttom of the
E
nter the Firs
t
h
eck digit of
ress the gre
e
o
ttom of the
E
nter the Las
t
h
eck digit of
ress the gre
e
o
ttom of the
r
essing a ke
y
s
ages: 1) Pa
r
e
d.
he display s
h
R
GA VeriF
o
d
ing Mo
n
A
CTIO
N
ument print
e
ent printer (
s
k
ey to the rig
h
n
ter door. Th
ument Printe
r
l
eft purple b
u
ntil the displ
a
T
he display
s
e
n arrow but
terminal. Th
e
t
Serial Num
the pack of
d
e
n arrow but
t
terminal. T
h
t
Serial Num
the pack of
d
e
n arrow but
t
terminal.
y
will display
r
tial pack loa
d
h
ows ().
o
ne Vx 570
1
n
ey Orde
r
N
e
r key into th
e
s
ee Figure 6
)
h
t to open th
e
e display sh
o
r
Front
u
tton u
n
a
y shows “L
o
s
hows ().
ton
a
e
display sh
o
ber, includin
g
d
ocuments,
a
t
on
a
h
e display sh
b
er, includin
g
d
ocuments
a
t
on
a
one of the f
o
d
ed or 2) Do
Key Lo
c
Money Or
d
1
0/26/2012
r
Docum
e
e
key lock
)
. Push in
e
o
ws ().
n
der the
o
ad
a
t the
o
ws ().
g
the
a
nd then
a
t the
ows ().
g
the
nd then
a
t the
o
llowing
cuments
c
k
d
er Trainin
g
e
nts into
V
ERI
F
P
rint Rep
o
Next Pr
e
L
oad Docu
m
Next Pr
e
L
oad Docu
m
E
nter 1st
L
oad Docu
m
E
nter Las
t
L
oad Docu
m
P
artial P
a
P
ress ent
e
L
oad Docu
m
L
oad pape
r
P
ress a k
e
g
Manual
the Doc
u
F
ONE DISP
L
o
rts
ev
m
ents
ev
m
ents
Serial N
o
m
ents
t
Serial
N
m
ents
a
ck?
e
r or CAN
C
m
ents
r
in prin
t
e
y
u
ment
L
AYS:
*1
*2
*2
o
.
*2
N
o.
*2
C
EL
*2
t
er
7

7. T
i
n
(
s
p
e
v
8.
C
p
t
o
9. T
s
o
t
h
10.
E
i
n
g
t
e
d
o
t
h
11. T
n
o
a
w
i
n
T
R
o load the d
o
n
to the slot a
n
s
ee Figure 7
)
rinter wheel
s
v
en with the
C
lose the do
c
ushing the d
o
o
the left unti
he documen
o
the money
h
e top of the
E
nter the exp
o
n
cluding the
c
reen arrow
b
e
rminal. The
o
cument pri
n
h
e tear bar a
g
he XXXX in
f
o
w show th
e
re left to prin
w
ould indicat
e
n
the printer)
e
ar Bar
Pins
R
GA VeriF
o
ACTIO
N
o
cuments, fi
n
n
d align doc
u
)
. Locate the
s
lowly forwa
top of the te
a
Figure 7 -
c
ument print
e
o
cument pri
n
l it stops. T
h
t printe
r
will
a
order serial
printer). Th
e
o
sed money
c
heck digit,
a
b
utton
document w
n
ter, until it i
s
g
ain. The di
s
f
ront of the “
E
e
actual num
b
t in the docu
e
that there
a
o
ne Vx 570
1
N
n
d the feedin
u
ment holes
silver printe
r
rd to load th
e
a
r bar.
Document P
r
e
r door and l
o
n
ter key in a
n
h
e display sh
a
dvance the
number is e
x
e
display sh
o
order serial
a
nd then pre
s
at the bott
o
ill retract ba
c
s
aligned wit
h
s
play shows
E
nter Passc
o
b
er of docu
m
ment printe
r
a
re 487 docu
Money Or
d
1
0/26/2012
g slot just b
e
with the pin
s
r
wheel on t
h
e
document
s
r
inter Paper
P
o
ck it by
n
d turning it
ows ().
documents
x
posed (at
o
ws ().
number
s
s the
o
m of the
c
k into the
h
the top of
().
o
de” should
m
ents that
(i.e. 0487
ments left
d
er Trainin
g
V
E
R
e
low the prin
t
s
on the left
a
h
e right side
o
s
until the to
p
P
ath
D
ocument
R
equ
i
P
ress
E
nter Ex
p
v
0.
0
.0
.
0
X
XXX Ent
e
(
current
(
online)
/
g
Manual
R
IFONE DI
S
t
ing unit. Fe
a
nd right sid
e
o
f the printe
r
p
of the first
d
Verifica
t
i
re
d
ENTE
R
p
osed Ser
i
e
r Passco
d
date & t
i
/
(dialup)
/
Silver P
Wh
e
Pins
S
PLAYS:
ed the pape
r
e
of the print
e
r
. Advance t
h
d
ocument is
t
ion
i
al #
d
e
i
me)
/
error
rinter
e
el
8
r
e
r
h
e

RGA VeriFone Vx 570 Money Order Training Manual
10/26/2012
9
Document Error Messages
There are a number of different terminal error messages that can occur when loading
documents. In every instance, once you press any button, you can re-enter the correct
information.
ACTION
V
ERIFONE
D
ISPLAYS:
1. If an incorrect check digit is entered this error
message shows ().
L
oad Document *2
Invalid Check Digit
Press a key
2. If an invalid document range is entered this
error message shows ().
L
oad Document *2
Invalid Range
Press a key
3. If a document range is entered that exceeds
the allowable pack size this error message
shows ().
L
oad Document *2
Enter Last Serial No.
Pack Length Exceeded
Press a key
4. When entering the exposed money order
serial number, if an incorrect check digit is
entered this error message shows ().The
x’s indicate the document number entered.
E
nter Exposed Serial #
xxxxxxxxx
Invalid Check Digit
Press CANCEL
5. When entering the exposed money order
serial number, if a previous pack’s money
order serial number is entered this error
message shows ().
S
er. # Not In Memory
Press a key

C
C
hapter
5
The Op
e

D

D

V

P

P
Be sure
t
Enterin
g
1. T
T
i
n
l
e
w
l
e
a
2. T
p
o
d
3. If
i
n
4.
P
b
o
(

T
5.
A
f
o
s
h
R
5
- Termi
n
rator can:
D
ispense m
o
D
ispense ve
n
V
oid money
o
P
rint a shift r
e
P
rint a daily
s
t
hat the doc
u
g
Operato
r
he terminal
d
he XXXX in
f
n
dicates the
n
e
ft to print in
t
w
ould indicat
e
e
ft in the prin
t
re also sho
w
ype in your
o
ress the gre
e
perator pas
s
isplay show
s
the operato
r
n
correctly th
e
P
ress the red
o
ttom of the

).
he passcod
e
A
n invalid op
e
o
ur (4) times
h
ows ().
R
GA VeriF
o
n
al Oper
a
o
ney orders.
n
dor payme
n
o
rders and
v
e
port.
s
ummary re
p
u
ment print
e
r
Passcod
e
ACTION
d
isplays ()
.
f
ront of the “
E
n
umber of d
o
t
he docume
n
e
that there
a
t
er). The cur
w
n.
o
perator pas
s
e
n arrow but
t
s
code is ente
s
().
r
passcode i
s
e
display will
cancel butt
o
terminal. T
h
e
can be re-
e
e
rator passc
o
and the fou
r
o
ne Vx 570
1
a
tion
n
ts (if the te
r
v
endor pay
m
p
ort.
e
r door is n
o
e
.
E
nter Passc
o
o
cuments th
a
n
t printe
r
(i.e
.
a
re 487 docu
r
ent date an
d
s
code and t
h
t
on .
red correctl
y
s
entered
show ().
o
n at
t
h
e display sh
e
ntered agai
n
o
de can be
e
r
th time the d
Money Or
d
1
0/26/2012
r
minal is pr
o
m
ents.
o
t open whil
e
o
de”
a
t are
.
0487
ments
d
time
v
0
.
X
X
X
(
c
u
(
o
n
h
en
If the
y
, the
E
n
t
Am
o
D
o
c
v
0
.
X
X
X
I
n
v
P
r
e
(
c
u
(
o
n
t
he
ows
n
.
v
0
.
X
X
X
(
c
u
(
o
n
ntered
isplay
T
e
r
D
u
e
P
a
s
Wi
l
d
er Trainin
g
o
grammed t
o
e
performin
g
V
ERIFO
N
.
0
.
0
.
0
X
X Enter
P
u
rrent da
t
n
line)/
(
d
i
t
er Money
o
unt:
c
Void Re
p
.
0
.
0
.
0
X
X Enter
P
v
alid Pas
s
e
ss CANCE
L
u
rrent da
t
n
line)/
(
d
i
.
0.0
.
0
X
X Enter
P
u
rrent da
t
n
line)/(d
i
r
minal Lo
c
e
to 4 In
v
s
scode At
t
l
l Unlock
g
Manual
o
issue ven
d
g
any sales t
N
E
D
ISPL
A
P
asscode
t
e & time)
i
alup)/err
o
Order 1
p
ts Com
m
P
asscode
s
code
L
t
e & time)
i
alup)/err
o
P
asscode
t
e & time)
i
alup)/err
o
c
ke
d
v
ali
d
t
empts
in 5 min.
d
or payment
s
ransactions
.
A
YS:
o
r
o
r
o
r
10
s
).
.

Chapt
e
Dispen
s
The Veri
RGA.
1. T
p
b
o
(

2.
E
1
2
b
T
3.
P
d
4. T
p
U
a
b
U
r
e
c
o
5.
P
T
6.
P
t
o
t
e
s
h
7. T
R
e
r 6- Dis
p
s
ing a Sin
g
Fone termin
ype in your
o
ress the gre
e
o
ttom of the

).
E
nter the am
o
2
.34), and t
h
utton
he display s
h
P
ress the F4
b
isplay show
s
o edit the a
m
ress the F3
b
U
sing the F1
b
mount can b
utton the m
o
U
sing the F3
b
e
moved. Us
i
o
mpleted.
P
ress the F4
b
he display s
h
P
ress the F4
b
o
print the m
o
e
rminal is Et
h
h
ows ().
he display
w
R
GA VeriF
o
p
ensing
M
g
le Money
al is prepro
g
ACTION
o
perator pas
s
e
n arrow but
t
terminal. Th
e
o
unt of the m
h
en press th
e
at the bott
o
h
ows ().
b
utton label
e
s
().
m
ount of this
b
utton. The
d
b
utton, the
m
e changed.
o
ney order c
a
b
utton, the f
e
i
ng the F4 b
u
b
utton next t
o
h
ows ().
b
utton next t
o
o
ney order.
h
ernet conn
e
w
ill reset to (

o
ne Vx 570
1
M
oney O
r
Order
g
rammed wi
s
code and t
h
t
on
a
e
display sh
o
oney order (
e
green arro
w
o
m of the ter
m
e
d "Done”.
T
money orde
r
d
isplay show
s
m
oney order
Using the F
2
a
n be delete
d
e
e can be
u
tton, the edi
o
the word “
D
o
the word “
P
For an insta
n
e
cted, the di
s

).
Money Or
d
1
0/26/2012
r
ders
th a retail
m
h
en
a
t the
o
ws
En
A
m
Do
i.e.
w
m
inal.
En
A
m
T
he
To
$
r
,
s
().
2
d
.
t is
Re
A
m
Fe
D
one”.
To
$
P
rint”
n
t if the
s
play
Se
v0
XX
(c
(o
d
er Trainin
g
m
oney order
f
V
ERIFO
N
n
ter Money
m
ount:
o
c Void Re
p
n
ter Money
m
ount:
o
tal Payme
n
e
view MO #
1
m
ount: 12
.
e
e: 0.39
o
tal Payme
n
e
nding tra
n
0
.0.0
.
0
X
XX Enter
P
c
urrent da
t
o
nline)/(d
i
g
Manual
f
ee as agre
e
N
E
D
ISPL
A
Order 1
p
ts Com
m
Order 1
12.34
Done
n
t:
12.73
Edi
t
Pri
n
1
Edi
t
.
34 Del
Don
e
n
t:
12.73
Edi
t
Prin
t
n
saction..
P
asscode
t
e & time)
i
alup)/er
r
e
d upon wit
h
A
YS:
(F4)
t
(F3)
n
t(F4)
t
(F1)
(F2)
e
(F4)
t
(F3)
t
(F4)
r
or
11
h

Dispen
s
1. T
p
b
o
(

2.
E
1
2
d
3.
E
4
d
4.
P
T
5. T
t
h
t
h
b
e
o
t
h
t
h
6.
P
w
d
m
s
h
o
b
U
U
7.
P
T
R
s
ing Multi
p
ype in your
o
ress the gre
e
o
ttom of the

).
E
nter the am
o
2
.34), and t
h
at th
e
isplay show
s
E
nter the am
o
3
.21), and t
h
at th
e
isplay show
s
P
ress the F4
b
he display s
h
o edit the a
m
h
e F3 button
.
h
e F1 button
,
e
changed.
rder can be
d
h
e fee can b
e
h
e edit is co
m
P
ress far left
p
w
ord "Next” t
o
isplay show
s
m
oney order,
h
ows (). U
rder amount
utton the m
o
U
sing the F3
b
U
sing the F4
b
P
ress the F4
b
he display s
h
R
GA VeriF
o
p
le Money
ACTION
o
perator pas
s
e
n arrow but
t
terminal. Th
e
o
unt of the 1
s
h
en press th
e
e
bottom of t
h
s
().
o
unt of the 2
n
h
en press th
e
e
bottom of t
h
s
().
b
utton next t
o
h
ows ().
m
ount of this
.
The displa
y
,
the money
o
Using the F
2
d
eleted. Usi
e
removed.
U
m
pleted.
p
urple butto
n
o
edit the ne
x
s
(). To ed
press the F
3
sing the F1
b
can be cha
n
o
ney order c
a
b
utton, the f
e
b
utton, the e
b
utton next t
o
h
ows ().
o
ne Vx 570
1
Orders
s
code and t
h
t
on
a
e
display sh
o
s
t
money ord
e
e
green arro
w
h
e terminal.
T
n
d
money ord
e
green arro
w
h
e terminal.
o
the word "
D
money orde
r
y
shows ().
o
rder amou
n
2
button the
m
ng the F3 b
u
U
sing the F
4
n
unde
r
x
t money ord
it the amou
n
3
button. Th
e
b
utton, the
m
n
ged. Using
a
n be delete
d
e
e can be re
m
dit is compl
e
o
the word "
D
Money Or
d
1
0/26/2012
h
en
a
t the
o
ws
En
A
m
Do
e
r (i.e.
w
button
T
he
En
A
m
er (i.e.
w
button
The
En
A
m
D
one”.
T
$
r
, press
Using
n
t can
m
oney
u
tton,
button,
Re
A
m
Fe
N
e
r
the
er. The
n
t of this
e
display
m
oney
the F2
d
.
m
oved.
e
ted.
Re
A
m
Fe
D
one”.
T
$
d
er Trainin
g
V
ERIF
O
n
ter Money
m
ount:
o
c Void Re
p
n
ter Money
m
ount:
n
ter Money
m
ount:
T
otal Paym
e
$
e
view MO #
m
ount: 12
e
e: 0.39
e
xt
e
view MO #
m
ount: 43
e
e: 0.39
P
rev
T
otal Paym
e
$
g
Manual
O
NE
D
ISP
L
y
Order 1
pts Com
m
y
Order 1
12.3
4
Don
e
y
Order 2
43.2
1
Don
e
e
nt:
56.3
3
Edi
t
Pri
n
1 Edi
t
.34 Del
Don
e
2 Edi
t
.21 Del
Don
e
e
nt:
56.3
3
Edi
t
Prin
t
L
AYS:
4
e
(F4)
1
e
(F4)
3
t
(F3)
n
t(F4)
t
(F1)
(F2)
e
(F4)
t
(F1)
(F2)
e
(F4)
3
t
(F3)
t
(F4)
12

RGA VeriFone Vx 570 Money Order Training Manual
10/26/2012
13
There may be a slight printing delay between money order documents when part of a multiple
money order transaction.
ACTION
V
ERIFONE
D
ISPLAYS:
8. Press the F4 button to the right of the
word "Print” to print the money orders.
For an instant if the terminal is Ethernet
connected, the display shows ().
S
ending
t
ransaction..
9. The display will reset to ().
v
0.0.0
.
0
XXXX Enter Passcode
(current date & time)
(online)/(dialup)/error

RGA VeriFone Vx 570 Money Order Training Manual
10/26/2012
14
Terminal Warning Messages
These are various terminal error messages that may occur when issuing a money order.
ACTION
V
ERIFONE DISPLAYS:
1. If the total of the sales (transactions) for the day
is getting close to your set daily limit, the
display shows ().
You do not need to contact RGA at this time.
Press any key to continue.
*
** WARNING ***
You are approaching
Your MO DAILY SALES LIMIT
Press a key
2. If the total of the sales (transactions) for the
sales period is getting close to your set sales
period limit, the display shows ().
You do not need to contact RGA at this time.
Press any key to continue.
*
** WARNING ***
You are approaching
Your MO SALES PERIOD LIMIT
Press a key
3. If the total of the daily sales (transactions) is
over the agents set daily limit, the display
shows ().
Please contact RGA at this time. Press any
key to continue.
T
erminal Locke
d
Due to Daily Sales Violation
Contact RGA @
1 [phone]
Press a Key
4. If the total of the sales period (transactions) is
over your set sales period limit, the display
shows ().
Please contact RGA at this time. Press any
key to continue.
*
** WARNING ***
You are over
Your MO SALES PERIOD LIMIT
Contact RGA @
1 [phone]
Press a key
5. If an individual sale (transaction) is more than
$2,000.00 and less than or equal to
$10,000.00, the display shows ().
Please complete and retain a High Dollar
Transaction form ($2k to $10k) immediately.
Press any key to continue.
T
HIS TRANSACTION
REQUIRES THE
COMPLETION OF AN RGA
HIGH $ TRANSACTION
FORM($2K TO $10K)
Press a Key
6. If an individual sale (transaction) is greater than
$10,000.00, the display shows ().
Please complete and file a Currency
Transaction Report (Federal Form 104)
immediately. Press any key to continue.
T
HIS TRANSACTION
REQUIRES THE
FILING OF A CURRENCY
TRANSACTION REPORT
(Federal Form 104)
Press a Key
Note:Transactionstotalingbetween$2,000and$10,000areHighDollarTransactionsandwillbedenoted
asHD1forasingleHighDollarTransaction,HD2forasecondHighDollarTransactionandsoforthonall
moneyordersalesmachinereports.Audittrailreportsareavailablefromyourmoneyorderdispenser;
pleasecontactRGAfordetails.

Transactionstotalinggreaterthan$10,000requirethefilingofaCurrencyTransactionReport(CTR)on
Federalform#104.CTRtransactionsaredenotedasCTR1forasingle$10,000+transaction,CTR2fora
second$10,000+transactionandsoforthonallmoneyordersalesmachinereports.Audittrailreportsare
availablefromyourmoneyorderdispenser;pleasecontactRGAfordetails.

Chapt
e
1. T
p
b
o
(

2.
P
"
V
3.
E
i
n
t
o
b
T
4.
E
t
o
b
T
5. If
p
a
t
h
y
o
t
r
6. T
R
e
r 7-
V
oi
d
ype in your
o
ress the gre
e
o
ttom of the

).
P
ress the pur
p
V
oid". The d
E
nter the mo
n
n
cluding the
c
o
be voided,
a
utton
he display s
h
E
nter the am
o
o
be voided,
t
utton
he display s
h
you press t
h
rint showing
mount of th
e
h
e full mone
y
o
u press the
r
ansaction wi
he display
w
R
GA VeriF
o
d
ing Mon
ACTION
o
perator pas
s
e
n arrow but
t
terminal. Th
e
p
le button
isplay show
s
n
ey order se
r
c
heck digit o
f
a
nd then pr
e
at the bott
o
h
ows ().
o
unt of the m
t
hen press t
h
at the bott
o
h
ows ().
h
e green arr
o
the operato
r
e
voided Mon
y
order serial
red cancel
b
ll not take pl
a
w
ill reset to (

o
ne Vx 570
1
ey Orde
r
s
code and t
h
t
on
a
e
display sh
o
under th
e
s
().
r
ial number
f
the money
e
ss the gree
n
o
m of the ter
m
oney order t
h
e green arr
o
o
m of the ter
m
o
w button
r
who perfor
m
ey Order, th
e
number an
d
b
utton
a
ce.

).
Money Or
d
1
0/26/2012
r
s
h
en
a
t the
o
ws
E
n
t
Am
o
D
o
c
e
word
E
n
t
order
n
arrow
m
inal.
E
n
t
h
at is
o
w
m
inal.
V
o
i
Ar
e
P
r
e
at the
b
m
ed the void
,
e
fee associ
a
d
the date an
at the botto
v
0
.
X
X
X
(
c
u
(
o
n
d
er Trainin
g
V
ERIFO
N
t
er Money
o
unt:
c
Void Re
p
t
er Seria
l
t
er Amoun
t
i
d SN XXX
X
e
You Sur
e
e
ss ENTER
b
ottom of th
e
,
the date an
a
ted with the
d time of ori
g
o
m of the ter
m
.
0
.
0
.
0
X
X Enter
P
u
rrent da
t
n
line)/
(
d
i
g
Manual
N
E
D
ISPL
A
O
rder 1
p
ts Com
m
l
Number
t
X
XXXXXX-X
e
?
or CANCEL
e
terminal, a
d time voide
e
voided mon
g
inal transa
c
m
inal, the vo
i
P
asscode
t
e & time)
i
alup)/err
o
A
YS:
receipt will
d, the
ey order,
c
tion. If
i
d
o
r
15

Termin
a
There ar
e
1. If
d
b
a
2. If
d
b
a
3. T
R
a
l Error M
e
e
various te
r
an incorrec
t
isplay show
s
utton
nd try again.
an incorrec
t
isplay show
s
utton
nd try again.
he display
w
R
GA VeriF
o
e
ssages
r
minal error
ACTION
Check Digit
s
(). Press
at the botto
m
dollar amou
s
(). Press
at the botto
m
w
ill reset to (

o
ne Vx 570
1
messages t
is entered, t
the red can
c
m
of the ter
m
nt is entere
d
the red can
c
m
of the ter
m

).
Money Or
d
1
0/26/2012
hat may oc
c
he
c
el
m
inal
I
n
v
d
, the
c
el
m
inal
I
n
c
v
0
.
X
X
X
(
c
u
(
o
n
d
er Trainin
g
c
u
r
when vo
i
V
ERIFO
N
v
alid Che
c
P
ress CA
N
c
orrect A
m
P
ress CA
N
.
0
.
0
.
0
X
X Enter
P
u
rrent da
t
n
line)/
(
d
i
g
Manual
i
ding docu
m
N
E
D
ISPL
A
c
k Digit
N
CEL
m
ount
N
CEL
P
asscode
t
e & time)
i
alup)/err
o
m
ents.
A
YS:
o
r
16

Chapt
e
1. T
p
b
o
2.
P
"
R
s
h
d
a
Reprin
t
1.
P
w
2. T
a
a
d
g
o
3. T
R
e
r 8 - Pri
n
ype in your
o
ress the gre
e
o
ttom of the
P
ress the pur
p
R
epts". The
h
ow for thos
e
a
ily reports.
T
t
P
ress the <F
1
w
ords "Repri
n
he terminal
r
nd cumulati
v
d
ded if the t
e
o
t interrupte
d
he display
w
R
GA VeriF
o
n
t User
R
ACTION
o
perator pas
s
e
n arrow but
t
terminal.
p
le button
Daily report
e
with the a
b
T
he display
s
ACTION
1
> button to
t
n
t F1". The d
i
r
eprints the l
a
v
e report we
r
e
rminal runs
d
.
w
ill reset to (

o
ne Vx 570
1
R
eports
s
code and t
h
t
on
a
under the
option will o
n
b
ility to run m
s
hows ().
t
he right of t
h
i
splay show
s
a
st two repo
r
e run previo
u
out of paper

).
Money Or
d
1
0/26/2012
h
en
a
t the
E
n
t
Am
o
D
o
c
word
n
ly
anual
O
p
R
e
p
S
h
i
O
p
h
e
s
().
O
p
R
e
p
S
h
i
O
p
r
ts in memor
y
u
sly, they w
o
, it is easy t
o
v
0
.
X
X
X
(
c
u
(
o
n
d
er Trainin
g
V
ERIFO
N
t
er Money
o
unt:
c
Void
R
e
p
Reports
p
rint
i
ft Summa
r
Daily Su
m
V
ERIFO
N
reports
p
rint
i
ft Summa
r
Daily Su
m
y
. For insta
n
o
uld reprint.
o
go back an
d
.
0.0
.
0
X
X Enter
P
u
rrent da
t
n
line)/
(
d
i
g
Manual
N
E
D
ISPL
A
Order 1
p
ts Com
m
F1
r
y F2
m
mary F3
N
E
D
ISPL
A
F1
r
y F2
m
mary F3
n
ce, if a dail
y
This feature
d
reprint a r
e
P
asscode
t
e & time)
i
alup)/err
o
A
YS:
A
YS:
y
report
was
e
port that
o
r
17

RGA VeriFone Vx 570 Money Order Training Manual
10/26/2012
18
Shift Summary Report
ACTION
V
ERIFONE
D
ISPLAYS:
1. Press the <F2> button to the right of the
words "Shift Summary F2". The display
shows ().
O
p reports
Reprint F1
Shift Summary F2
Op Daily Summary F3
2. The terminal prints a report titled "Shift Report". It includes the date, time, operator ID,
store number, agent number, money order details, vendor payment details, combined
totals and a list of the document serial numbers and their amounts. This report only
shows the sales for the operator code entered. After the report has been printed
all the amounts are zeroed out.
3. The display will reset to ().
v
0.
0
.
0
.
0
XXXX Enter Passcode
(current date & time)
(online)/(dialup)/error
Op Daily Summary Report
ACTION
V
ERIFONE
D
ISPLAYS:
1. Press the <F3> button to the right of the
words "Op Daily Summary F3".
O
p reports
Reprint F1
Shift Summary F2
Op Daily Summary F3
2. The terminal prints a report titled "Operator Dly Report". It includes the date, time,
operator ID, store number, agent number, money order details, vendor payment
details, combined totals and a list of the document serial numbers and their amounts.
3. The display will reset to ().
v
0.0
.
0
.
0
XXXX Enter Passcode
(current date & time)
(online)/(dialup)/error

Chapt
e
To enter
printer.
P
The exe
c
a)
P
b) L
c)
V
d)
C
e)
V
f)
A
g)
S
h)
D
i)
P
To exit t
h
to lock it
9.a. Pr
i
Previou
s
The Pre
v
that has
1.
P
l
o
t
u
d
o
(

2.
P
b
o
(

3.
P
b
o
(

4.
E
a
5. T
d
a
m
t
o
R
e
r 9 - Ex
e
the Executi
v
P
ush in and
t
c
utive mode
P
rint Report
s
oad Docum
e
V
oid Next D
o
C
lose Out D
o
V
oid Remain
A
ssign Oper
a
S
et System
C
D
ialSend W
a
P
rimary Pho
n
h
e Executiv
e
and press t
h
i
nt Report
s
s
Daily Rep
v
ious Daily r
e
been close
d
P
ut the docu
m
o
ck on the d
o
u
rn the key t
o
o
cument pri
n

).
P
ress the gre
e
o
ttom of the

).
P
ress the gre
e
o
ttom of the

).
E
nter the 2-di
g
rrow button
he printer wi
a
te, store nu
m
oney order
s
o
tals and do
c
R
GA VeriF
o
e
cutive O
v
e mode, in
s
t
urn the key
appears on
s
(Previous
D
e
nts
o
cument
o
cuments
ing Docum
e
a
tor Passco
d
C
lock
a
it Time
n
e Numbe
r
e
mode, clo
s
h
e red butto
s
ort
e
port detail
s
d
out.
ACTION
m
ent printer
k
o
cument prin
t
o
the right to
n
ter door. Th
e
n arrow but
terminal. Th
e
e
n arrow but
terminal. T
h
g
it month, 2
-
at th
ll print out a
mber, agent
s
erial numb
e
c
ument seria
o
ne Vx 570
1
ptions
s
ert the doc
u
to the right
the screen,
D
aily, Previo
e
nts (10 doc
u
d
es
s
e the docu
m
n if you are
s
all the doc
u
k
ey into the
k
t
er. Push in
a
open the
e display sh
o
ton
a
e
display sh
o
ton
a
h
e display sh
-
digit day an
d
e bottom of
t
report titled
“
number, re
p
e
rs, details f
o
l numbers a
n
Money Or
d
1
0/26/2012
u
ment print
e
to open the
allowing th
e
us Cumulat
i
u
ments in p
r
m
ent printer
in an option
u
ment print
e
k
ey
a
nd
o
ws
P
r
i
Ne
x
a
t the
o
ws
P
r
i
P
r
e
Ne
x
a
t the
ows
P
r
i
P
r
e
E
n
t
Ne
x
d
2-digit yea
r
t
he terminal.
“
Prev. Daily
R
p
ort time, dat
r money ord
e
n
d amounts.
d
er Trainin
g
e
r key into t
h
document
p
e
user to:
i
ve Summa
r
r
inter or les
s
door. Push
already.
e
r activity by
V
ERIFO
N
i
nt Repor
t
x
t Pre
v
i
nt Repor
t
e
vious Da
i
x
t Pre
v
i
nt Repor
t
e
vious Da
i
t
er Date
(
x
t Pre
v
r
(i.e. 04250
8
R
eport”. It in
c
t
e of report,
b
e
rs, vendor
p
g
Manual
h
e key lock
o
p
rinter door.
r
y)
s
)
in and turn
t
y
all operato
r
N
E
D
ISPL
A
t
s
*
t
s
*
i
ly
t
s
*
i
ly
(
MMDDYY)
8
) and press
c
ludes the c
u
b
eginning an
p
ayments, c
o
o
n the docu
m
t
he key to th
r
s for any d
a
A
YS:
*
1
*
1
*
1
the green
u
rrent
d ending
o
mbined
19
m
ent
e left
a
y