Viavi NSC-100 User manual

NSC-100
Network & Service Companion
User's Guide

NSC-100 User's Guide
22137280 March 20212
Notice
Every effort was made to ensure that the information in this manual was accurate at the time
of printing. However, information is subject to change without notice, and VIAVI reserves the
right to provide an addendum to this manual with information not available at the time that
this manual was created.
Copyright/Trademarks
© Copyright 2021 VIAVI Solutions Inc. All rights reserved. No part of this guide may be
reproduced or transmitted, electronically or otherwise, without written permission of the
publisher. VIAVI Solutions and the VIAVI logo are trademarks of VIAVI Solutions Inc. (“Viavi”).
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc.
and any use of such marks by VIAVI is under license.
All other trademarks and registered trademarks are the property of their respective owners.
Copyright release
Reproduction and distribution of this guide is authorized for US Government purposes only.
Terms and conditions
Specifications, terms, and conditions are subject to change without notice. The provision
of hardware, services, and/or software are subject to VIAVI standard terms and conditions,
available at www.viavisolutions.com/en/terms-and-conditions.
Open source disclaimer - IMPORTANT READ CAREFULLY
This product includes third party software licensed under the terms of separate open source
software licenses. By using this software you agree to comply with the terms and conditions
of the applicable open source software licenses. Software originated by VIAVI is not subject to
third party licenses. Terms of the VIAVI Software License different from applicable third party
licenses are offered by VIAVI alone.

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Federal Communications Commission (FCC) notice
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely
to cause harmful interference in which case the user will be required to correct the interference
at his own expense.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) This device must accept
any interference received, including interference that may cause undesired operation.
Any changes or modifications not expressly approved by VIAVI could void the user's authority
to operate the equipment.
CAUTION:
yThis equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. The End user must follow the specific operating instructions
for satisfying RF exposure compliance.
yThis transmitter must not be co-located or operating in conjunction with any other
antenna or transmitter.
Industry Canada requirements
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject
to the following two conditions: (1) this device may not cause interference, and (2) this device
must accept any interference, including interference that may cause undesired operation of the
device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils
radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : (1)
l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout
brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le
fonctionnement.
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
Device operation in the band 5150–5250 MHz is only for indoor use.
Dans la bande de fréquence 5150–5250 MHz, l’utilisation du produit doit être uniquement en
intérieur.

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Brazilian Anatel Regulation on Restricted Radiation Radio Communication
Equipment (Resolution No. 680)
This equipment is not entitled to protection against harmful interference and may not cause
interference with duly authorized systems.
Regulamento Anatel sobre equipamentos de Radiocomunicação de
Radiação Restrita (Resolução nº 680)
Este equipamento não tem direito à proteção contra interferência prejudicial e não pode causar
interferência em sistemas devidamente autorizados.
EU WEEE and battery directives
This product, and the batteries used to power the product, should not be disposed of as
unsorted municipal waste and should be collected separately and disposed of according to
your national regulations.
VIAVI has established a take-back process in compliance with the EU Waste Electrical and
Electronic Equipment (WEEE) Directive, 2012/19/EU, and the EU Battery Directive, 2006/66/EC.
Instructions for returning waste equipment and batteries to VIAVI can be found in the WEEE
section of the VIAVI Standards and Policies web page.
If you have questions concerning disposal of your equipment or batteries, contact the VIAVI
WEEE Program Management team at [e-mail].
EU REACH
Article 33 of EU REACH regulation (EC) No 1907/2006 requires article suppliers to provide
information if a listed Substance of Very High Concern (SVHC) is present in an article above a
certain threshold.
For information on the presence of REACH SVHCs in VIAVI products, see the Hazardous
Substance Control section of the VIAVI Standards and Policies web page.

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EU CE marking directives (LV, EMC, RoHS, RE)
This product conforms with all applicable CE marking directives. For details, please see the EU
Declaration of Conformity documentation included in the shipping package and available on
StrataSync.
China RoHS
China RoHS documentation is included in the shipping package and available on StrataSync.
California Proposition 65
California Proposition 65, officially known as the Safe Drinking Water and Toxic Enforcement
Act of 1986, was enacted in November 1986 with the aim of protecting individuals in the
state of California and the state’s drinking water and environment from excessive exposure to
chemicals known to the state to cause cancer, birth defects or other reproductive harm.
For the VIAVI position statement on the use of Proposition 65 chemicals in VIAVI products, see
the Hazardous Substance Control section of the VIAVI Standards and Policies web page.
Compliance with 2014/53/EU Radio Equipment Directive (RED)
In accordance with Article 10.8(a) and 10.8(b) of the RED, the instruments for sale in the EU
operate in the 5-205 MHz frequency range at a maximum RF transmit power of +15dBm.
Please contact us for more information:
VIAVI Solutions
Network Service Enablement
6001 America Center Drive
San Jose, CA, 95002

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Precautions
WARNING:
Pursuant to FCC 15.21 of the FCC rules, changes not
expressly approved by VIAVI might cause harmful
interference and void the FCC authorization to operate
this product.
CAUTION:
Do not use the instrument in any manner not
recommended by the manufacturer.
CAUTION:
A strong electromagnetic field may affect the
measurement accuracy of the meter.
CAUTION:
Use only the battery charger supplied with the meter. Use
of any other charger may damage the battery.
NOTE:
All spent batteries should be disposed of according to local
laws and guidelines.

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Contents
About this Guide 11
Purpose and scope ................................................................................................. 11
Assumptions............................................................................................................. 11
Technical assistance................................................................................................ 11
Safety and compliance information ................................................................. 12
Conventions ............................................................................................................ 12
Typographical conventions.......................................................................... 12
Keyboard and menu conventions...............................................................13
Symbol conventions .......................................................................................13
Safety definitions........................................................................................... 14
What ships with the NSC-100?............................................................................15
Preparation for use.................................................................................................15
Chapter 1 Quick Tour 17
About the Companion .......................................................................................... 18
Benefits............................................................................................................. 18
Features ............................................................................................................ 19
A guided tour of the Companion ......................................................................20
Front view ........................................................................................................20
Bottom view.................................................................................................... 21
Charging the battery..................................................................................... 21
Status indicators.............................................................................................22
Power and Pair buttons................................................................................23
Using the Companion with a mobile device ..................................................24
Connecting to StrataSync....................................................................................24
Using the Mobile Tech app .................................................................................25
Logging in to StrataSync..............................................................................25
Pairing the Companion to your mobile device.......................................26
Mobile Tech Main menu ............................................................................... 27
Mobile Tech Options menu...........................................................................31
Companion menu ...........................................................................................34

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Chapter 2 Meter Setup 39
Mobile Tech settings............................................................................................ 40
Mobile Tech..................................................................................................... 40
Companion....................................................................................................... 41
Specifying user information .............................................................42
Restoring factory defaults ................................................................42
Job Manager ...........................................................................................................43
Creating a job..................................................................................................43
Managing jobs ............................................................................................... 44
Profile Manager......................................................................................................45
Creating a profile ...........................................................................................45
Profile setup ................................................................................................... 46
Connecting to the network..................................................................................51
GPON and XGSPON connections ................................................................51
Ethernet connections.....................................................................................51
WiFi connections ............................................................................................52
About Access Points ............................................................................52
Updating the firmware from USB.....................................................................53
Installing software options.................................................................................53
Updating the firmware from StrataSync ........................................................54
Viewing hardware/software versions and options...............................55
Syncing to the StrataSync server ......................................................................56
Syncing with StrataSync .............................................................................. 57
Managing files........................................................................................................59
NSC-100 Files ...................................................................................................59
Mobile Tech Files ............................................................................................ 61
Managing files with StrataSync .......................................................................63
Getting your customer's signature ................................................................. 64
Chapter 3 OneCheck Testing 65
About OneCheck testing..................................................................................... 66
OneCheck PON .......................................................................................................67
OneCheck Ethernet .............................................................................................. 68
OneCheck WiFi ...................................................................................................... 69
Channel View...................................................................................................70
WiFi Expert...............................................................................................................71
Access Points ................................................................................................... 72
Details ............................................................................................................... 73
Airtime............................................................................................................... 73
Channel View...................................................................................................74
WiFi Help .......................................................................................................... 75
Loopback..................................................................................................................76
Port Loopback................................................................................................. 77
L2 Loopback.....................................................................................................78
L3 Loopback.....................................................................................................78
Contents

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TWAMP Light..........................................................................................................79
Fusion Client........................................................................................................... 80
Creating a report.................................................................................................... 81
Deleting a report ...................................................................................................82
Testing the data layer...........................................................................................82
Delayed Start testing ...........................................................................................83
Chapter 4 Data Testing 85
About data tests .................................................................................................. 86
Ping and Traceroute testing ..............................................................................87
Speedtest by Ookla data testing .....................................................................87
Before you begin............................................................................................87
Latency measurement .......................................................................87
Upload measurement ....................................................................... 88
Download measurement ................................................................. 88
Measurements upload ...................................................................... 88
TrueSpeed testing ............................................................................................... 89
Before you begin........................................................................................... 89
SpeedCheck testing ............................................................................................ 90
SpeedCheck server setup ........................................................................... 90
Chapter 5 Appendix 91
Cleaning the instrument ......................................................................................92
Resolving problems...............................................................................................92
General testing...................................................................................................92
Data testing .....................................................................................................92
Limited warranty ...................................................................................................93
Getting technical assistance ...............................................................................93
Additional information.........................................................................................93
FAQs.......................................................................................................................... 94
Profiles ............................................................................................................. 94
Speed Tests ..................................................................................................... 94
GPON and XGSPON .......................................................................................95
Upgrades ..........................................................................................................95
Calibration .......................................................................................................95
Specifications......................................................................................................... 96
Ordering information .......................................................................................... 99
Contents

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Contents

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About this Guide
Thank you for purchasing the NSC-100 Network & Service Companion. This guide provides
setup and operating instructions to get you up and running as soon as possible.
Purpose and scope
The purpose of this guide is to help you successfully use the product features and capabilities.
Additionally, this guide provides a complete description of the VIAVI warranty, services, and
repair information.
Assumptions
This guide is intended for novice, intermediate, and experienced users who want to use the
product effectively and efficiently. We are assuming that you have basic computer and mouse/
track ball experience and are familiar with basic telecommunication concepts and terminology.
Technical assistance
If you require technical assistance, call 1-844-GO-VIAVI / 1.844.468.4284.
Outside US: [phone]
Email: [e-mail]
For the latest TAC information, visit
https://support.viavisolutions.com/welcome

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About this Guide
Safety and compliance information
Safety information is contained in a separate guide and is provided in printed format with the
product.
For information about CE compliance, see the Declaration of Conformity. A copy of the
declaration is included in the shipping package.
Conventions
This guide uses typographical and symbols conventions as described in the following tables.
Description Example
User interface actions On the Status bar, click Start.
Buttons or switches that you press
on a unit Press the ON switch.
Code and output messages All results okay
Text you must type exactly as
shown Type: a:\set.exe in the dialog box
Variables Type the new hostname.
Book references Refer to Newton’s Telecom Dictionary
A vertical bar | means “or”: only
one option can appear in a single
command.
platform [a|b|e]
Square brackets [ ] indicate an
optional argument. login [platform name]
Slanted brackets < > group
required arguments. <password>
Typographical conventions

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About this Guide
Description Example
A plus sign + indicates
simultaneous keystrokes. Press Ctrl+s
A comma indicates consecutive key
strokes. Press Alt+f,s
A slanted bracket indicates
choosing a submenu from menu. On the menu bar, click Start > Program Files.
Symbol conventions
Keyboard and menu conventions
This symbol indicates a note that includes important supplemental information or
tips related to the main text.
This symbol represents a general hazard. It may be associated with either a
DANGER, WARNING, CAUTION, or ALERT message. See the "Safety definitions" on
page 14 for more information.
This symbol represents an alert. It indicates that there is an action that must be
performed in order to protect equipment and data or to avoid software damage
and service interruption.
This symbol represents hazardous voltages. It may be associated with either a
DANGER, WARNING, CAUTION, or ALERT message. See the "Safety definitions" on
page 14 for more information.
This symbol represents a risk of explosion. It may be associated with either a
DANGER, WARNING, CAUTION or ALERT message. See the "Safety definitions" on
page 14 for more information.
This symbol represents a risk of a hot surface. It may be associated with either a
DANGER, WARNING, CAUTION, or ALERT message. See the "Safety definitions" on
page 14 for more information.

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About this Guide
Symbol conventions (continued)
Safety definitions
This symbol represents a risk associated with fiber optic lasers. It may be
associated with either a DANGER, WARNING, CAUTION or ALERT message. See
the Safety Definitions below for more information.
This symbol, located on the equipment, battery, or the packaging indicates
that the equipment or battery must not be disposed of in a land-fill site or
as municipal waste, and should be disposed of according to your national
regulations.
Term Description
DANGER
Indicates a potentially hazardous situation that, if
not avoided, will result in death or serious injury. It
may be associated with either a general hazard, high
voltage, or other symbol.
WARNING
Indicates a potentially hazardous situation that, if
not avoided, could result in death or serious injury. It
may be associated with either a general hazard, high
voltage, or other symbol.
CAUTION
Indicates a potentially hazardous situation that, if not
avoided, could result in minor or moderate injury and/
or damage to equipment.
It may be associated with either a general hazard,
high voltage, or risk of explosion symbol.
When applied to software actions, indicates a
situation that, if not avoided, could result in loss of
data or a disruption of software operation.
ALERT
Indicates that there is an action that must be
performed in order to protect equipment and data or
to avoid software damage and service interruption.

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About this Guide
What ships with the NSC-100?
When you unpack the unit, the following items are included as standard.
yNSC-100 Network & Service Companion unit
yBattery (installed in the unit)
yUSB-C power adapter & battery charger
yFitted carrying case
yQuick Start Guide (a multi-fold guide that fits easily in the carrying case)
ySafety information sheet
Preparation for use
This section explains how to start using the unit. When you unpack your instrument, do the
following:
yInspect the unit for damage. If the instrument is damaged, put it back in the box and
contact VIAVI customer service (see "Technical assistance" on page 11).
yIf undamaged, save the box and packing materials in case you need to ship the
instrument in the future.
Before using the unit for the first time, do the following:
yTurn the unit on.
yIf the Power indicator is red, charge the battery.
NOTE:
For additonal information about Companion options and
services, contact your local VIAVI representative or visit
www.viavisolutions.com.
NOTE:
This hand-held instrument is not intended to be body
worn, or operated while held against the body.

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About this Guide

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1
Quick Tour
This chapter provides an overview of the unit, status indicators, connectors, and
using with the VIAVI Mobile Tech app, including the following:
y"About the Companion" on page 18
y"A guided tour of the Companion" on page 20
y"Using the Companion with a mobile device" on page 24
y"Connecting to StrataSync" on page 24
y"Using the Mobile Tech app" on page 25

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Chapter 1 Quick Tour
About the Companion
The VIAVI Network & Service Companion™ NSC-100 allows
techs and contractors to validate both network & service
layers before sharing their test results with customers &
providers.
ySimplify the closeout test process and analysis for
both inexperienced and expert techs with one-
button, one-screen result tests, all run under 1
minute.
yPrevent customer complaints or find the root
cause of issues by testing at every access point
(GPON, XGSPON, Ethernet, WiFi) for a clear & fast
demarcation – the way your customer experiences it.
yOptimize WiFi coverage & performance; educate
end users with simple room-by-room analysis. Get
network improvement recommendations when
performance is below expectation.
Benefits
ySimply test everything anywhere
– PON, Ethernet, WiFi
yVerify true customer experience and physical network layer on all PON1, Ethernet,
and WiFi test interfaces
yConfirm PON service delivery is good before troubleshooting the premises
yShare reports directly via email
yDrive compliance of both direct and contracted staff with centralized, cloud-based
workflow and result management
1PON IP Connectivity, Web Connectivity, and Throughput Performance Test, optional, custom ONT profile development required.

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Chapter 1 Quick Tour
NOTE:
Running IP, ping, web connectivity, and speed tests require
the full GPON software option.
For more information, contact your local VIAVI
representative or visit www.viavisolutions.com.
Features
yGPON, XGSPON, Ethernet, and WiFi tests, including throughput tests up to 2 Gbps
yEthernet 1G, 2.5G, 5G and 10G interfaces
y3x3 WiFi antenna with 2.4 & 5GHz
yPON data analysis (PON-ID)
yPON power levels
yJob Manager

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Chapter 1 Quick Tour
A guided tour of the Companion
Power and Pair
indicators
Service and Network
indicators
Power and Pair
buttons
Status indicators
Front view