Vivo DESK-E3CTBC User manual

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SKU: DESK-E3CTB Series Controller
[email protected]om www.vivo-us.com 309-278-5303
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63” x 55” Corner Electric Desk Controller
Instruction Manual
SKUS: DESK-E3CTB/BC/BW, DESK-E3CTC/D/N,
DESK-E3CTW/WB/WD/WN

2
If you do not understand these directions, or if you have any doubts about the safety of the
installation, please call a qualified technician. Check carefully to make sure there are no missing or
defective parts. Improper installation may cause damage or serious injury. Do not use this product
for any purpose that is not explicitly specified in this manual and do not exceed weight capacity.
We cannot be liable for damage or injury caused by improper mounting, incorrect assembly, or
inappropriate use.
WARNING!
ELECTRICAL SAFETY INSTRUCTIONS
THIS PRODUCT IS POWERED BY ELECTRICITY. IN ORDER TO AVOID BURNS, FIRE AND ELECTRIC
SHOCK, PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY.
• DO NOT CLEAN PRODUCT WHILE POWER IS CONNECTED.
• DO NOT DISASSEMBLE OR REPLACE COMPONENTS WHILE POWER IS CONNECTED.
• NEVER OPERATE THE SYSTEM WITH A DAMAGED CORD OR PLUG. PLEASE CONTACT YOUR
SELLER TO REPLACE DAMAGED PARTS.
• NEVER OPERATE SYSTEM IN DAMP ENVIRONMENTS OR IF ANY ELECTRICAL COMPONENTS HAVE
MADE CONTACT WITH LIQUIDS.
• ALTERATIONS OF THE GIVEN POWER UNIT ARE NOT ALLOWED.
• OUTDOOR USE IS PROHIBITED.
OPERATING INSTRUCTIONS: When the system is powered on, the existing desktop height will appear on
the control panel.
Upward and Downward Movement
Press and hold the up or down arrow until the desk reaches the desired height.
Memory Mode
To store a certain height in the controller’s memory, first press “S”. The controller display will begin
flashing. Now press the sitting position or standing position button within 6 seconds to store the current
height in memory. Once in memory, you can recall the sitting or standing height settings by pressing the
corresponding button. Touching any button will stop the automatic adjustment.
Power-Saving Mode
When no actions are made for over 2 minutes, the system will enter power-saving mode. Touch any
button to enter operation mode.
Function Mode
Press and hold the “S” button for 3 seconds, or until “S - -” begins flashing on the display. Press “S” again
to enter Function mode. Within function mode, use the up and down buttons to scroll through settings,
and use the “S” button to select options. If no action is taken for 20 seconds, the desk will return to
operating mode.
• Change Displayed Unit (Un): Press the up or down buttons until the display shows “Un”, and press
“S” to select. Press up or down to select “SI” (metric) or “In” (imperial). Hold “S” for 2 seconds to
save the setting.
• Change Brightness (br): Press the up or down buttons until the display shows “br”, and press “S” to
select. Press up or down to select Low (L), Normal (n) or High (H) brightness. Hold “S” for 2 seconds
to save the setting.
OPERATING CONTROL PANEL

3
NOTES
• Circuit Protection: If motor or controller becomes disconnected, the desk will cease
operation. Error will clear aer all components are reconnected.
• Self-protection function: The unit will enter a protective mode should the system operate
continuously in excess of 2 minutes with “HOT” on the controller display. The system will
return to normal operation aer approximately 18 minutes.
• Do NOT remove or reconnect power to reset the unit when in a protective or “HOT” state, as
this may damage the electronics.
TROUBLESHOOTING
Error
Code
Description/Resolution
HOT Heat Warning: Allow desk to rest for 18 minutes.
E10 Motor connection fault: Disconnect desk power, disconnect the motor, reconnect the
motor, then reconnect power.
E20 Desk overload: Unplug desk for 10 seconds then reconnect to power.
E02 Obstacle protection. Desk will automatically move back 4cm aer collision.
E31 Under-voltage (power brown out). Will clear automatically when line power is corrected.
E32
RSR/RST
Over-voltage (power surge). Will clear automatically when line power is corrected.
An error has occurred and entered reset mode for protection;complete reset process to
clear error.
• Collision Force Detection (CF): Press the up or down buttons until the display shows “CF”, and
press “S” to select. Press up or down to select “OFF”, Low (L), Normal (n) or Heavy (H) collision force
detection. Hold “S” for 2 seconds to save the setting.
Reset Mode
While the unit is powered on, press the down arrow until the desk moves to the fully lowered position.
Press and hold the down arrow for 5 seconds or until “rES” is displayed to enter reset mode. Continue
holding the down arrow, and the desk will move down to the lowest possible height and then move back
up slightly. The desk will then return to operating mode.
• E20 - Desk Overload: If overloaded while moving up, error will clear aer 3 seconds. If overloaded
moving down, unplug desk for 10 seconds then reconnect power.

01/09/23
REV1
Open Monday - Friday 7:00am - 7:00pm CST,
our dedicated support team can oer immediate assistance with rapid response times. If any
parts are received damaged or defective, please contact us. We are happy to replace parts to
ensure you have a fully functioning product.
FOR MORE VIVO PRODUCTS, CHECK OUT OUR WEBSITE AT: www.vivo-us.com
[email protected] AVG. RESPONSE TIME (within oice hrs): 1HR 8M
- 23% within < 15m
- 38% within < 30m
- 61% within < 1hr
- 83% within < 2hr
- 92% within < 3hr
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AVG. RESOLUTION TIME (within oice hrs): < 15 M
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AVG. RESOLUTION TIME (within oice hrs): 5M 4S
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