Vivo DESK-V103E/EW User manual

LAST UPDATED: 01/06/2023
REV1.1LF
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Electric Dual Motor Desk Frame
Follow along step-by-step with our video walk through by scanning
the QR code with your mobile device or by following the product
link: vivo-us.com/products/desk-v103e
Instruction Manual
SKU: DESK-V103E/EW
ASSEMBLY VIDEO AVAILABLE:
[e-mail] www.vivo-us.com 309-278-5303

2
Contact Us First!
PERSONABLE CUSTOMER SUPPORT
Our friendly product support team is here to help!
DO NOT RETURN ITEM
We’re Here for You!
Missing a Part?
Our customer-minded support team is here for YOU,
Monday-Friday 7am-7pm CST.
We oer immediate assistance with rapid response times
from customer service agents and product techncians to
help you every step of the way!
Monday-Friday
Chat Us:
www.vivo-us.com
Give us a Call:
309-278-5303
Email Us:
[e-mail]
If any parts are received damaged / defective OR you are
missing a part, please reach out to us within 30 days of
product delivery to have it replaced at no cost.
We are happy to replace parts to ensure you have a fully
functioning product
7AM - 7PM
19
Need Assistance?
Personable Customer Support | Mon-Fri 7am-7pm
We Would Love to Help!
We oer immediate assistance with rapid response times from
customer service agents and product techncians to help you every
step of the way!
Call Us: 309-278-5303
Average Resolution Time: 5m 4s
Chat Us: www.vivo-us.com
Average Resolution Time: < 15m
Email Us: [e-mail]
Average Resolution Time: 1HR 8M
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18
CHECK OUT OTHER GREAT PRODUCTS FROM
EXPLORE MORE AT VIVO-US.COM
WHO WE ARE
VIVO is more than a brand of ergonomic oice furniture. We are a team of
creative and innovative indivuduals working together to oer high quality,
aordable ergonomic solutions. We think and work outside of the box to serve
you, our customer, to the best of our abilitiy.
We oer a wide array of home & oice products
to fit your needs. From height adjustable desks to
monitor mounts to keyboard trays and more!
CABLE
MANAGEMENT
MONITOR
MOUNTS
SPEAKER MOUNTS
& STANDS
Clean up tangled work
spaces with our sleek
cable management
solutions!
From single monitor
mounts to hex mount,
gromment or clamp-ons,
we’ve got a mounting
solution for your setup.
Whether you’re mounting
a soundbar or surround
sound system, we’ve got
a mounting solution to fit
your needs
3
If you do not understand these directions, or if you have any
doubts about the safety of the installation, please call a qualified
technician. Check carefully to make sure there are no missing
or defective parts. Improper installation may cause damage or
serious injury. Do not use this product for any purpose that is
not explicitly specified in this manual. Do not exceed weight capacity. We
cannot be liable for damage or injury caused by improper mounting, incorrect
assembly or inappropriate use.
PRE-ASSEMBLY | BEFORE YOU BEGIN
Product Warranty
Returns | Product Didn’t Work Out?
For the most up to date details on your product’s warranty, please visit
the product’s listing on our website or reach out to customer support.
vivo-us.com/products/desk-v103e
We oer a hassle-free 30 day return on all products. Contact customer
support at 309-278-5303 or [email protected]om. Please note: For items
ordered in error or no longer needed, the return shipping charges will
be at the buyer’s expense.
WARNING: CHOKING HAZARD
SMALL PARTS - NOT FOR CHILDREN UNDER 3 YEARS. ADULT SUPERVISION IS
REQUIRED.
SERIOUS OR FATAL CRUSHING INJURIES CAN OCCUR FROM TIPOVER. TO HELP
PREVENT TIPOVER:
• NEVER ALLOW CHILDREN TO CLIMB, STAND, HANG, OR PLAY ON ANY PART
OF TV OR TV CART.
• USE TIPOVER RESTRAINT OR ANCHOR STAND TO WALL
USE OF TIPOVER RESTRAINTS MAY ONLY REDUCE, BUT NOT ELIMINATE RISK
OF TIPOVER.
TIPOVER WARNING
WEIGHT CAPACITY
DO NOT EXCEED WEIGHT CAPACITY. Failure to do so may result in serious injury.
275lbs
(125kg)
PLUGGED IN
!
176lbs
(80kg)
UNPLUGGED

4
PACKAGE CONTENTS
NOTE: SOME HARDWARE INCLUDED MAY NOT BE USED
A (x1)
Telescopic
Crossbar
B(x2)
Side Bracket
C(x2)
Liing
Column
H(x1)
Control Panel
D (x2)
Foot
E (x1)
Fixing Plate
F (x1)
Control Unit
G (x1)
Power
Cable
I (x3)
Cable Clip
S-E (x2)
M4x6mm
Screw
S-A (x8)
M6x10mm
Screw
S-B (x8)
M6x16mm
Screw
S-D (x5)
3/4” Screw
S-C (x12)
3/4” Screw
J (x12)
Anti-Vibration
Pad
T-A (x1)
Allen Wrench
Please consult the parts list below and ensure you have everything you need to assemble
your product. If parts are missing or damaged, please contact us.
Phillips Screwdriver
|
TOOLS NEEDED:
DIFFICULTY LEVEL
Drill
|
Level
|
17
NOTES
• Self-protection function: The unit will enter a protective mode should the system operate in
excess of 2 minutes with “HOT” on the controller display. The system will return to normal
operation aer approximately 18 minutes.
• Over-current protection mode: While operating, should the load on the desk exceed rated
specifications, the system will enter into over-current protection mode to protect the system
from damage.
• Do NOT remove or reconnect power to reset the unit when in a protective or “HOT” state, as
this may damage the electronics.
To Save the Customized Settings at one time
Aer adjusting one setting, press “T” to go back and enter another setting. Once finished, press “M” to
save all settings.
To Reset the Customized Settings
Press “M”, “T” and the up arrow simultaneously for 5 seconds. The controller will beep to indicate set-
tings have been successfully reset.

16
CUSTOM PROGRAMMING
To enter the custom programming menu, press and hold “M” and “T” together for 5 seconds. The
controller will beep once and display “S-1”. If no action is taken for more than 10 seconds, the controller
will automatically exit the menu. Unsaved settings may be canceled by pressing “T”. The following
instructions assume the controller is in the “S-1” state.
Custom Minimum & Maximum Height Settings
To set a minimum height limit
1. Press “M” once, then press the up or down arrow to set your desired min. height.
2. Press “M” to save. “L-S” will be displayed if successfully saved, or “L-F” shows if failed.
Note: Default min. height is 62cm (24.4”), and the adjustable range is 62-118cm (24.4”~46.4”).
To set a maximum height limit
1. Press the up or down arrows until “S-2” is displayed.
2. Press “M” once, then press the up or down arrow to set your desired max. height.
3. Press “M” to save. “H-S” will be displayed if successfully saved, or “H-F” shows if failed.
Note: Default max. height is 128cm (50.4”), and the adjustable range is 72-128cm (28.3”~50.4”).
Adjust the Anti-Collision Sensitivity (Current Sensor)
To set collision sensitivity for upward movement:
1. Press the up or down arrows until “S-3” is displayed.
2. Press “M” once, then press the up or down arrow to change the sensitivity level.
3. Press “M” to save. “S-S” will be displayed if successfully saved, or “S-F” shows if failed.
Note: Default sensitivity is 4, and the adjustable range is 0-8. (0: o, 8: maximum).
To set a downwards current sensitivity
1. Press the up or down arrows until “S-4” is displayed.
2. Press “M” once, then press the up or down arrow to change the sensitivity level.
3. Press “M” to save. “S-S” will be displayed if successfully saved, or “S-F” shows if failed.
Note: Default sensitivity is 4, and the adjustable range is 0-8. (0: o, 8: maximum).
To set collision sensitivity for the gyro sensor
1. Press the up or down arrows until “S-5” is displayed.
2. Press “M” once, then press the up or down arrow to change the sensitivity level.
3. Press “M” to save. “S-S” will be displayed if successfully saved, or “S-F” shows if failed.
Note: Default sensitivity is 4, and the adjustable range is 0-8. (0: o, 8: maximum)
Displayed Height with Desktop Thickness
1. Press the up or down arrows until “S-6” is displayed.
2. Press “M” once, then press the up or down arrow to set the desktop thickness.
3. Press “M” to save. “T-S” will be displayed if successfully saved, or “T-F” shows if failed.
Screen Lock Setting
1. Press the up or down arrows until “S-7” is displayed.
2. Press “M” once, then press the up or down arrow to change the screen lock setting. (0: o, 1: on)
3. Press “M” to save. “A-S” will be displayed if successfully saved, or “A-F” shows if failed.
When screen lock is enabled, the display will read “- - -” aer resting 60 seconds. Press and hold “M” for 3
seconds to unlock. Screen may be locked before 60 seconds by holding “M” again for 3 seconds.
5
STEP 1: Attaching the Crossbar
Insert Anti-Vibration Pads (J) into the mounting holes on top of the Telescopic Crossbar (A) and Side Brackets
(B). Insert the Side Brackets into ends of the Crossbar and place upside down on the desktop.
Have a question? Give us a quick call / chat!
309-278-5303 or vivo-us.com
ASSEMBLY STEPS
A
Telescopic Crossbar
B
Side Bracket
J
Anti-Vibration Pad

!

6
STEP 2: Attaching the Brackets
Place the Liing Columns (C) into the Telescopic Crossbar (A) and secure using M6x10mm Screws (S-A)
and the Allen Wrench (T-A). Assemble the Feet (D) to the columns using M6x16mm Screws (S-B) and the
Allen Wrench (T-A).
C
Liing Column
D
Foot
S-A
M6x10mm Screw
S-B
M6x16mm Screw
T-A
Allen Wrench

!"
#"
$
!"%
15
CODE DESCRIPTION RESOLUTION
E21 Motor #2 is not connected Check M2 connection to control panel.
E22 Abnormal electrical current Control panel is faulty and needs replaced.
Please contact customer service.
E23 Motor #2 power wire is damaged Motor #2 power cable needs replaced (M2).
Please contact customer service.
E24 Motor #2 sensor wire is damaged Motor #2 sensor cable needs replaced (M2).
Please contact customer service.
E25 Short circuit in motor #2 Motor #2 needs replaced (M2).
Please contact customer service.
E26 Motor problem See Desk Reset on pg 3
E27 Motor #2 running in reverse Motor #2 power cable needs replaced (M2).
Please contact customer service.

14
CODE DESCRIPTION RESOLUTION
E02 Uneven leg height See Desk Reset on pg 3.
E04 Control panel connection error Check the control panel connects and
follow Desk Reset on pg 3.
E05 Collision detected Clear obstructions and try again
E06 Electrical problem Control panel is faulty and needs replaced.
Please contact customer service.
E08 Uneven desktop Perfrom Desk Reset on pg 3;
check to ensure weight is evenly distributed.
E11 Motor #1 is not connected Check motor #1 connection
to control unit (M1)
E12 Abnormal electrical current Control panel is faulty and needs replaced.
Please contact customer service.
E13 Motor #1 power cable is damaged Motor #1 power cable needs replaced (M1).
Please contact customer service.
E14 Motor #1 sensor wire is damaged Motor #1 sensor cable needs replaced.
Please contact customer service.
E15 Short circuit in motor #1 Motor #1 needs replaced (M1).
Please contact customer service.
E16 Motor problem See Desk Reset on pg 3
E17 Motor #1 running in reverse Motor #1 power cable needs replaced.
Please contact customer service.
E18 Overloaded Remove excess weight from desk.
7
STEP 4: Installing the Frame
Drill 3/8” (10mm) deep pilot holes using a 3/32” (or 3mm) drill bit. Secure the frame to the desktop using 3/4”
Screws (S-C) with a Phillips screwdriver.
Have a question? Give us a quick call / chat!
309-278-5303 or vivo-us.com
STEP 3: Installing the Crossbar
Loosen the set screws in the Telescopic Crossbar (A) using the Allen Wrench (T-A), then extend the
Crossbar length to fit the desktop. Retighten the set screws with the Allen Wrench (T-A).
S-C
3/4” Screw
T-A
Allen Wrench
SET
SCREWS


!

8
STEP 5: Install the Control Panel
Place the Control Panel (H) at the desired location and mark drilling locations with a pencil. Drill 5/8”
(16mm) deep pilot holes under the desktop with a 5/64” (or 2mm) drill bit. Attach the Control Panel (H) to
the desktop with 3/4” Screws (S-D) using a Phillips screwdriver.
H
Control Panel
S-D
3/4” Screw

!"
13
E01/E07 Troubleshooting
The system has experienced unusual electrical problems. Disconnect the power first, then wait for 30
seconds (until the display stays o) and reconnect.
2
1
TROUBLESHOOTING
HOT Troubleshooting
Error Codes
The system is overheating. Allow your desk to cool down and remain idle for approximately 18 minutes.
See full list of error codes, descriptions, and resolutions on next page.
Memory Setting
To store a certain height in the controller’s memory, first press “M”. The letter “S-” will be displayed. Now press
“1”, “2” or “3” within five seconds to store the current height in memory. Each number can store a dierent
height. Once in memory, you can recall any of the three height settings by pressing the corresponding button.
Touching any button (except for “T”) will stop the automatic adjustment.
Changing between CM and INCH
The preset measurement shown on the display is cm. If you would like to change cm to inch, then press “T”
for at least 3 seconds. The controller will beep twice when changed to inch. Repeat to switch back from inch to
cm, and the controller will beep once.
Reset Mode
Press and hold the up and down arrows together until the desk beeps and moves to the fully lowered position
(do not release until the process is complete).

12
OPERATING INSTRUCTIONS
First Use
When the system is powered on, the existing desktop height will be displayed on the control panel.
Sleep Mode
Aer resting for 10 minutes, the screen will turn o to prevent accidental operation. Touch the screen to exit
sleep mode and operate the desk.
Height Adjustment
Press and hold the up or down arrow until the desk reaches the desired height. Press and release the arrow
quickly for minor adjustments.
Timer
To set the timer, press “T”. The display will flash “0.5h” representing 30 minutes. Press “T” repeatedly to
increase 0.5 hours at a time. The maximum timer setting is 2 hours. The timer is set when the display stops
flashing and the light in the top right corner of the controller is on. When the timer has reached the set time, a
beep will sound reminding the user to adjust the working position. Once the timer setting has expired (5 beeps),
the unit’s timer is canceled. To deactivate the timer, press “T” five times or until the current height is displayed
and the light in the upper right corner is turned o.
CONTROLLER - Overview
Downward
movement
Upward
movement
Memory 1 / 2 / 3
Memory
/Screen lock
(unlock)
Timer Display
Indicator
light
1 2 3
Memory
9
STEP 6: Attaching the Fixing Plate
Attach the Fixing Plate (E) to the telescopic Crossbar (A) using M4x6mm Screws (S-E) with a Phillips
screwdriver. Slide the Control Unit (F) onto the Fixing Plate.
Have a question? Give us a quick call / chat!
309-278-5303 or vivo-us.com
E
Fixing Plate
F
Control Unit
S-E
M4x6mm Screw




10
Connect motor cables, Control Panel (H) and Power Cable (G) to the Control Unit (F). Determine the
locations for the Cable Clips (I) and drill 5/8” (16mm) deep pilot holes under the desktop with a 5/64” (or
2mm) drill bit. Mount the clips to the desk using 3/4” Screws (S-D) with a Phillips screwdriver, and use the
clips to organize the cables.
STEP 7: Installing the Cable Clips
G
Power Cable
I
Cable Clip
S-D
3/4” Screw

!
"
#$%
11
STEP 8: Plug In Cable
Connect the Power Cable (G) to a wall outlet to power on desk for operation. In the case of uneven floor
surface, adjust stabilizing foot pads as needed to make desk level.
Each foot pad can be adjusted independently for fine tuning. Slightly turn the foot pad to lower or raise the
base. Use a level to ensure the desktop is even.
