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chemical or physical influences or other abnormal environmental conditions, unless caused by
WMF; immaterial damage as specified in Section 459, Para. 1, 2nd sentence, of the German
Civil Code (BGB).
Our guarantee is similarly excluded if the machine is modified in any way by unauthorized
persons and without our explicit written consent or if parts made by other manufacturers are
used.
b) Defects shall be remedied in accordance with Para. 2 a), above, and at our discretion either by
repairing the defective parts or replacing them with faultless parts or by replacing the complete
machine. Maintenance work by the WMF customer service technician is carried out on the
premises on which the coffee machine has been installed. Machines may only be returned with
our consent.
The purchaser shall grant us all the time required to carry out the repair and maintenance work
deemed to be necessary and shall also provide us with the opportunity to do so by arrangement
with us. The same shall also apply with regard to delivery of replacements.
c) All expenses for sending WMF's customer service technicians labour costs and spare parts are
all covered comprehensively during the period specified in No. 1 above.
d) The following basic ruling shall additionally apply for all justified guarantee claims:
If the defect cannot be remedied within a reasonable period or if we refuse to repair the defect
or delay its repair unreasonably, we herewith undertake either to supply a free replacement or
to refund the reduction in value or to rescind the sale, as requested by the purchaser during the
period specified in No. 1, above. The purchase price shall be refunded up to the sum normally
charged.
9.3 SCOPE OF VALIDITY
The above guarantee only applies for products operated in the Federal Republic of Germany.
Machines exported to another EC country are covered by the guarantee normally applicable in the
country concerned. An obligation to perform under the terms of this guarantee shall only exist if
the machine meets the technical regulations of the country in which the guarantee claim is
asserted.
Further claims of any kind exceeding the above conditions, particularly claims for damages due to
consequential damage, shall be excluded unless liability is prescribed by law in cases of wilful
intent and gross negligence.