Yealink CP920 User manual

i
CP920 user guide 封面

Copyright
Copyright © 2017 YEALINK (XIAMEN) NETWORK TECHNOLOGY
Copyright © 2017 Yealink (Xiamen) Network Technology CO., LTD. All rights reserved. No parts of this publication
may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording,
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Warranty
(1) Warranty
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE SUBJECT TO CHANGE
WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO
BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL
RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.
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loss of business information), shall not be liable for these damages.

iii
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authorized user of the device, and (3) you represent and warrant that you have the right, authority and capacity to
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product is available on the Yealink Support page for the product.
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GNU GPL INFORMATION
Yealink CP920 HD IP Conference Phone firmware contains third-party software under the GNU General Public License
(GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and
conditions of the license.
The original GPL license, source code of components licensed under GPL and used in Yealink products can be
downloaded online:
http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.

About This Guide
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About This Guide
Thank you for choosing the CP920 IP conference phone, which is exquisitely designed for small
and medium-sized conference room, meeting for 10 people below. This conference phone
provides business telephony features, such as Call Hold, Call Transfer, Call and Conference
Recording, Multicast Paging and five-way Conference over an IP network.
This guide provides everything you need to quickly use your new phone. First, verify with your
system administrator that the IP network is ready for phone configuration. Also be sure to read
the Packaging Contents in this guide, and see the Yealink Products Regulatory Notices guide
for all regulatory and safety guidance before you set up and use the CP920 IP phone.
In This Guide
Topics provided in this guide include:
Chapter 1 Overview
Chapter 2 Getting Started
Chapter 3 Customizing Your Phone
Chapter 4 Using Your Phone with SIP/Cloud Account
Chapter 5 Using Your Phone with Bluetooth Devices
Chapter 6 Using Your Phone with PSTN Account

User Guide for the CP920 HD IP Conference Phone
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Table of Contents
About This Guide....................................................................... v
In This Guide........................................................................................................................... v
Table of Contents..................................................................... vi
Overview ................................................................................... 1
Hardware Component Instructions......................................................................................... 2
Icon Instructions ..................................................................................................................... 4
LED Instructions ...................................................................................................................... 5
User Interfaces ........................................................................................................................ 6
Phone User Interface ........................................................................................................ 6
Web User Interface........................................................................................................... 6
Documentations ..................................................................................................................... 9
Getting Started........................................................................ 11
Packaging Contents .............................................................................................................. 11
Optional Accessories ..................................................................................................... 12
Phone Installation ................................................................................................................. 12
Connecting the Network and Power ............................................................................ 13
Connecting the Optional USB Flash Drive ................................................................... 14
Connecting the Optional Expansion PSTN Box CPN10 .............................................. 15
Phone Initialization ............................................................................................................... 15
Phone Status......................................................................................................................... 15
Basic Network Settings ......................................................................................................... 17
Wireless Network Settings .................................................................................................... 18
Activating the Wi-Fi Mode ............................................................................................. 19
Connecting to the Wireless Network ............................................................................ 19
Viewing the Wireless Network Information.................................................................. 22
Managing the Saved Wireless Network...................................................................... 22
Disconnecting the Wireless Network Connection ....................................................... 23
Deactivating the Wi-Fi Mode......................................................................................... 23
Registration .......................................................................................................................... 24
Idle Screen ............................................................................................................................ 24
Entering Data and Editing Fields........................................................................................... 24
Customizing Your Phone......................................................... 27

About This Guide
vii
General Settings.................................................................................................................... 27
Power Saving................................................................................................................... 27
Contrast............................................................................................................................ 30
Backlight .......................................................................................................................... 30
Language......................................................................................................................... 31
Time & Date ..................................................................................................................... 32
Administrator Password ................................................................................................. 34
Key As Send..................................................................................................................... 34
Phone Lock....................................................................................................................... 35
Audio Settings ...................................................................................................................... 37
Volume.............................................................................................................................. 37
Ring Tones ........................................................................................................................ 38
Key Tone........................................................................................................................... 40
Touch Tone........................................................................................................................ 40
Contact Management ........................................................................................................... 40
Directory........................................................................................................................... 41
Local Directory ................................................................................................................ 42
Blacklist ............................................................................................................................ 50
Favorite Directory ........................................................................................................... 52
Remote Phone Book........................................................................................................ 53
Call History Management ..................................................................................................... 55
Viewing History Records ................................................................................................ 55
Placing a Call from History Records ............................................................................. 55
Adding a Contact to the Local Directory/Blacklist ...................................................... 56
Deleting History Records................................................................................................ 56
Disabling History Record................................................................................................ 57
Search Source List in Dialing................................................................................................. 57
System Customizations......................................................................................................... 58
Logo Customization ........................................................................................................ 58
Programable Keys .......................................................................................................... 59
Account Registration....................................................................................................... 63
Dial Plan ........................................................................................................................... 67
Emergency Number........................................................................................................ 72
Live Dialpad .................................................................................................................... 73
Hotline .............................................................................................................................. 74
Using Your Phone with SIP/Cloud Account ............................ 75
Basic Call Features ................................................................................................................ 75
Placing Calls .................................................................................................................... 76
Answering Calls .............................................................................................................. 78
Ending Calls..................................................................................................................... 78
Recent Call In Dialing ..................................................................................................... 79
Auto Answer .................................................................................................................... 80

User Guide for the CP920 HD IP Conference Phone
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Auto Redial ...................................................................................................................... 80
Call Completion .............................................................................................................. 81
ReCall ............................................................................................................................... 83
Call Mute ......................................................................................................................... 83
Call Hold/Resume ........................................................................................................... 85
Do Not Disturb (DND) ..................................................................................................... 86
Call Forward.................................................................................................................... 87
Call Transfer..................................................................................................................... 91
Call Waiting ..................................................................................................................... 92
Conference ...................................................................................................................... 92
Call Park ........................................................................................................................... 96
Call Pickup ..................................................................................................................... 100
Anonymous Call ............................................................................................................ 103
Anonymous Call Rejection ........................................................................................... 104
Advanced Phone Features .................................................................................................. 104
Recording Using a USB Flash Drive ............................................................................ 105
Intercom ......................................................................................................................... 111
Multicast Paging ........................................................................................................... 113
Music on Hold ............................................................................................................... 119
Shared Call Appearance (SCA) ................................................................................. 120
Bridged Line Appearance (BLA)................................................................................. 125
Messages ...................................................................................................................... 129
Using Your Phone with Bluetooth Devices ........................... 133
Activating/Deactivating the Bluetooth Mode ..................................................................... 133
Pairing and Connecting the Bluetooth-Enabled Mobile Phone .......................................... 134
Making/Receiving a Mobile Call on the IP Phone............................................................... 135
Using Your IP Phone/PC as Bluetooth Speaker................................................................... 136
Making the IP Phone Discoverable ..................................................................................... 136
Editing Device Information ................................................................................................. 137
Disconnecting the Bluetooth Device................................................................................... 137
Using Your Phone with PSTN Account.................................. 139
Configuring the PSTN Account........................................................................................... 139
Default Account............................................................................................................. 140
Selecting the Country for PSTN Use ................................................................................... 140
Flash Time........................................................................................................................... 140
Basic Call Features .............................................................................................................. 141
Conference .................................................................................................................... 142
Advanced Phone Features .................................................................................................. 143
Recording Using a USB Flash Drive ............................................................................ 143
Troubleshooting.................................................................... 145

About This Guide
ix
General Issues..................................................................................................................... 145
Display Issues...................................................................................................................... 145
Password Issues .................................................................................................................. 146
Call Issues ........................................................................................................................... 147
Audio Issues........................................................................................................................ 147
Network Issues.................................................................................................................... 149
Log Issues ........................................................................................................................... 151
Reboot & Upgrade & Reset Issues ..................................................................................... 153
Regulatory Notices................................................................ 157
Service Agreements ............................................................................................................ 157
Limitations of Liability......................................................................................................... 157
Safety Instructions .............................................................................................................. 157
Appendix............................................................................... 161
Appendix A –Time Zones ................................................................................................... 161
Appendix B –Menu Structure............................................................................................. 163
Appendix C –Unavailable Features for PSTN ..................................................................... 164
Index ..................................................................................... 165

Overview
1
Overview
This chapter provides the overview of the CP920 IP conference phone. Topics include:
Hardware Component Instructions
Icon Instructions
LED Instructions
User Interfaces
Documentations
If you require additional information or assistance with your new phone, contact your system
administrator.

User Guide for the CP920 HD IP Conference Phone
2
Hardware Component Instructions
The following figure shows the primary hardware component of CP920 IP conference phone:

Overview
3
Hardware component instructions of the CP920 IP conference phone are:
Item
Description
①
Three Internal
Microphones
Provide 10-feet (4meters) and 360-degree coverage to
transmit sound to other phones.
②
Mute Key
•Toggles mute feature.
•Indicate phone and call statuses.
③
Speaker
Provides hands-free (speakerphone) audio output.
④
LCD Screen
Shows information about calls, messages, soft keys, time,
date and other relevant data:
• Call information—caller ID, call duration
• Icons (for example, )
• Missed call text or second incoming caller information
• Prompt text (for example, "Saving config file!")
• Time and date
⑤
Soft Keys
Label automatically to identity their context-sensitive
features.
⑥
On-hook Key
Ends a call or returns to the idle screen.
⑦
Touch Keypad
Provides the digits, letters, and special characters in
context-sensitive applications.
⑧
Volume Key(+)
Increases the volume of the speaker, ringer or media.
⑨
Volume Key(-)
Reduces the volume of the speaker, ringer or media.
⑩
Off-hook Key
Enters the dialing screen, places a call or answers a call.
⑪
Bluetooth Key
Enters the Bluetooth setting screen.
⑫
Confirms actions or answers incoming calls.
⑬
• Scrolls through the displayed information upwards.
• Views call history list when the phone is idle.
⑭
• Scrolls through the displayed information downwards.
• Views the directory list when the phone is idle.
⑮
Security Slot
Allows you to connect a universal security cable to your
phone so you can lock down your phone. The phone will
not be removed after locked.

User Guide for the CP920 HD IP Conference Phone
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Item
Description
⑯
USB Port
• Allows you to connect a USB flash drive (optional) to your
phone so you can record calls/conferences and play back
recorded files.
• Allows you to connect expansion PSTN box(es) (optional)
to experience calls in PSTN. Up to two cascaded expansion
PSTN boxes can be connected, so you can experience the
local five-way conference conveniently in excellent speech
quality with PSTN.
Icon Instructions
Certain features and icons do not apply to PSTN. Therefore, not all icons listed in the table
below will display when using PSTN only. Please refer to the relevant sections for more
information.
Icons appearing on the LCD screen are described in the following table:
Icon
Description
Network is unavailable
Registered successfully (Yealink Cloud account)
Registered successfully (SIP/PSTN account)
Hands-free (speakerphone) mode
Voice Mail
Auto Answer
Do Not Disturb (DND)
Call Hold
Call Mute
Ringer volume is 0
Phone Lock
Call Forward

Overview
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Icon
Description
Forwarded Calls
Missed Calls
Received Calls
Placed Calls
Call and Conference Recording
Idle Recording
USB flash drive/PSTN box is detecting
USB flash drive is detected
PSTN box is detected
High Definition Voice
Wi-Fi enabled
Bluetooth enabled
Bluetooth-enabled mobile phone paired and
connected
LED Instructions
Mute key indicators LED on the CP920 IP phone:
LED Status
Description
Solid red
The phone is initializing.
The call is muted.
Flashing red
The phone is ringing.
Solid green
The phone is placing a call.
There is an active call on the phone.
Flashing green
The call is placed on hold or is held.
Off
The phone is powered off.
The phone is idle.

User Guide for the CP920 HD IP Conference Phone
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User Interfaces
Two ways to customize configurations of your CP920 IP conference phone:
The user interface on the IP phone.
The user interface in a web browser on your PC.
The hardware components keypad and LCD screen constitute the phone user interface, which
allows the user to execute all call operation tasks and basic configuration changes directly on
the phone. In addition, you can use the web user interface to access all configuration settings.
In many cases, it is possible to use either the phone user interface and/or the web user
interface interchangeably. However, in some cases, it is only possible to use one or the other
interface to operate the phone and change settings.
Phone User Interface
You can customize your phone by tapping the Menu soft key to access the phone user
interface. The Advanced Settings option is only accessible to the administrator, and the default
administrator password is “admin”(case-sensitive). For more information on customizing your
phone with the available options from the phone user interface, refer to Customizing Your
Phone on page 27.
Note
Web User Interface
In addition to the phone user interface, you can also customize your phone via web user
interface. In order to access the web user interface, you need to know the IP address of your
new phone. To obtain the IP address, tap the OK key on the phone when the phone is idle.
Enter the IP address (e.g., http://192.168.0.10 or 192.168.0.10 for IPv4;
http://[2005:1:1:1:215:65ff:fe64:6e0a] or [2005:1:1:1:215:65ff:fe64:6e0a] for IPv6) in the address
bar of a web browser on your PC. The default administrator user name and password are both
“admin”(case-sensitive).
Note
The options you can use to customize the IP phone via phone user interface and/or via web
user interface are listed in the following table:
Options
Phone User Interface
Web User Interface
Status
√
√
--IPv4
--MAC
For a better understanding of the menu structure, please refer to Appendix B –Menu Structure
on page 163
The access to the Advanced settings of the Account or Network via web user interface may be
blocked by the web browser (e.g., Chrome, Firebox) if you have installed “Adblock Plus plugin”.

Overview
7
Options
Phone User Interface
Web User Interface
--Firmware
--Network
--Phone
--Accounts
Basic Phone Settings
√
--Power Saving
x
--Contrast
√
--Backlight
√
--Language
√
--Time & Date
√
--Administrator Password
√
--Key As Send
√
--Phone Lock
√
-- Audio Settings
--Ring Tones
√
--Key Tone
√
--Touch Tone
√
--Contact Management
--Directory
√
--Local Directory
√
--Blacklist
√
--Favorite Directory
√
--Remote Phone Book
x
--Call History Management
√
--Search Source List in Dialing
x
--Logo Customization
x
--Programable Keys
x
--Account Registration
√
--Dial Plan
x
--Emergency Number
x
--Live Dialpad
x
--Hotline
√
Basic Call Features
√
--Recent Call In Dialing
x
--Auto Answer
√
--Auto Redial
√
--Call Completion
√
--ReCall
x
--Do Not Disturb (DND)
√
--Call Forward
√
--Call Waiting
√

User Guide for the CP920 HD IP Conference Phone
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Options
Phone User Interface
Web User Interface
--Conference
x
--Call Pickup
√
--Anonymous Call
√
--Anonymous Call Rejection
√
Advanced Phone Features
-- Recording Using a USB Flash
Drive
√
x
--Intercom
√
√
--Multicast Paging
x
--Music on Hold
x
--Share Call Appearance (SCA)
x
--Bridge Line Appearance (BLA)
x
--Messages
√
SIP Account
√
--User Options
--Type
√
--Active Line
√
--Label
√
--Display Name
√
--Register Name
√
--User Name
√
--Password
√
--Server Option
--SIP Server1/2
√
--Register Port
x
--Outbound Status
√
--Outbound Proxy1/2
√
--Proxy Fallback Interval
√
--NAT Status
√
Yealink Cloud Account
x
--PIN Code
--PIN Code
√
--Account
--User Name
√
--Password
√
Note
The table above lists most of the feature options. Please refer to the relevant sections for more
information.

Overview
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Documentations
The following table shows documentations available for the CP920 IP conference phone.
Name
Contents
Where found
Language
Quick Start Guide
Basic call features
and phone
customizations
In the package/On
the website
English/Chinese
User Guide
Phone/Web user
interface settings
Basic call features
and advanced phone
features
On the website
English
Note
You can also download the latest documentations online:
http://support.yealink.com/documentFront/forwardToDocumentDetailPage?.

User Guide for the CP920 HD IP Conference Phone
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