hellospoke.com 888 / 955 / 5155 Yealink T41/T42
Basic call handling
Transferring a call
1. While a call is active, press the Tran soft key.
2. When you hear a dial tone, dial the number to which the call will be transferred (external or internal).
NOTE: If an error is made in dialing, press the Cancel soft key, then press the Resume soft key. This will
resume the initial call.
3. For an “announced” transfer, allow the call to ring to the destination phone (do not press the Tran soft key
again). Once the call is answered, verify that the call is ready to be transferred, then press the Tran soft key.
NOTE: If the transfer needs to be canceled (no answer/receiving user not able to receive the transfer), press
the More soft key, then the EndCall soft key. Press the Resume soft key to resume the call.
4. For an “unannounced” transfer, press the Tran soft key after dialing the destination phone. This will send the
call to the destination phone immediately (if there is no answer, the call will ring until it goes to voicemail).
5. To transfer a call directly to a user’s voicemail, press the Tran soft key then dial *2 followed by the extension.
Once the user’s voicemail message is heard, you may hang up to complete the transfer to the recipient’s
voicemail. (The message heard by the caller will be heard in entirety, even if the message begins before you
complete the transfer)
Initiating a 3-party conference call
1. While a call is active, press the Conference soft key.
2. When you hear a dial tone, dial the number (internal or external) to be conferenced into the call.
3. Once the 3rd party has answered your call, press the Conference soft key once again. This will bring the
3rd party into the conference.
4. The conference can be managed using your Yealink phone: While the conference is activated, press the
Manage soft key. From this screen, you can navigate between the participants and mute or disconnect
conference participants.
Merging a call
1. While a call is active, if another call comes to the phone, press the Answer soft key.
NOTE: This will automatically place the initial call on hold.
2. To merge the two calls, press the Conference soft key. Use the navigation keys to select the call you want to
merge and press OK. This will join the three calls into a conference call.
