Yealink SIP-T23G User manual

SIP-T23G Yealink IP Phone
QUICK START GUIDE
Hosted PBX

COGECO BUSINESS | YEALINK W52P IP DECT CORDLESS PHONE
Table of
Contents
Message
Headset
Transfer
Redial
Speakerphone
Volume
Mute
Getting Started With Hosted PBX 2
Setting Up Voice Mail Greetings from Your Phone 2
Basic Call Features 3
Placing a Call 3
Answering a Call 3
Ending a Call 3
Redial 3
Call Mute and Un-Mute 4
Call Hold and Resume 4
Call Transfer 4
Call Forward 5
Call Conference 5
Speed Dial 5
Voice Message 5
Customizing Your Phone 6
Call History 6
Contact Directory 6
Volume Adjustment 7
Ring Tones 7
Auto Attendant Greetings 7

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Introduction
Geing Started with Hosted PBX
Seing Up Voice
Mail Greetings From
Your Phone
Welcome to Cogeco's Hosted PBX business phone service. The SIP T23G
YEALINK IP phone is not only intuitively easy to use, but also customizable
to suit your needs. Below, we'll walk you through all its features including
setting up your voicemail and conference calls. We've also added helpful,
time-saving tips throughout this guide. Let's get started.
Applies to firmware version 25.73.0.10 or later.
www.yealink.com
1. Dial feature code *98 or tap
2. Enter a PIN of your choice (at least 6 digits)
3. Re-enter PIN to confirm
4. Upon hearing the system voice prompt, record your name
5. Press #to confirm
6. Setting up the Greetings
Choose one of the following options:
• Press 1 to record a personal greeting. Follow the voice prompts to
complete the recording.
• Press 2 to select system generated greetings that include your name.
Greeting is automatically created.
• Press 3 to select system generated greetings that include your phone
number. Greeting is automatically created.
• Press 4 to select system generated greetings that include both your
name and telephone number. Greeting is automatically created.
Press the pound key (#) to confirm.
After 3 unsuccessful attempts to log in, you will be locked out. Please
contact technical support at 1-855-440-5602. Accessing the Voice Portal
from a remote location is not offered.
VoIP 9-1-1 Service features may differ from traditional wireline 9-1-1
services. Visit cogeco.ca/911 for more information.

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Placing a Call
Basic Operations
Using the handset:
1. Pick up the handset.
2. Enter the number, and then
press the Send soft key.
Using the speakerphone:
1. With the handset on-hook,
press .
2. Enter the number, and then
press the Send soft key.
Using the headset:
1. With the headset connected,
press to activate the headset
mode.
2. Enter the number, and then press
the Send soft key.
Answering s Call
Using the handset: Pick up the handset.
Using the speakerphone: Press
.
Using the headset: Press
.
Ending a Call
Redial
Tips: During a call,
you can alternate
between the headset,
hands-free speaker
phone and handset
modes by pressing
the Headset key, the
Speakerphone key
or by picking up the
handset. Headset
mode requires a
headset connected.
Tips: you can reject
an incoming call by
pressing the Reject
soft key.
Using the handset:
Hang up the handset or press the
EndCall soft key.
Using the speakerphone:
Press
or the EndCall soft key.
• Press to enter the Placed Call list, press
or to select the
desired entry, and then press or the Send soft key.
• Press twice when the phone is idle to dial out the last dialed number.
Using the headset:
Press the EndCall soft key.

COGECO BUSINESS | YEALINK W52P IP DECT CORDLESS PHONE 4
Call Mute and
Un-Mute
Call Hold and
Resume
Call Transfer
• Press to mute the microphone during a call.
• Press again to un-mute the call.
To place a call on hold:
Press the Hold soft key during an
active call.
To resume the call, do one of
the following:
If there is only one call on hold,
press the Resume soft key.
If there is more than one call on
hold, press
or to select
the desired call, and then press
the Resume soft key.
You can transfer a call in the following ways:
Blind Transfer
1. Press or the Tran soft key
during a call. The call is placed on hold.
2. Enter the number you want to
transfer to.
3. Press or the Tran soft key.
Semi-Attended Transfer
1. Press or the Tran soft key
during a call. The call is placed on hold.
2. Enter the number you want to
transfer to, and then press .
3. Press or the Tran soft key
when the second party answers.
Semi-Attended Transfer
1. Press or the Tran soft key
during a call. The call is placed on hold.
2. Enter the number you want to
transfer to, and then press .
3. Press or the Tran soft key
when you hear the ring-back tone.

COGECO BUSINESS | YEALINK W52P IP DECT CORDLESS PHONE 5
Call Conference
Speed Dial
Voice Message
1. Press the Conf soft key during an active call. The call is placed on hold.
2. Enter the number of the second party, and then press the Send soft key.
3. Press the Conf soft key again when the second party answers.
All parties are now joined in the conference.
4. Press the EndCall soft key to disconnect all parties.
To enable call forwarding, dial feature code *72 followed by the number you want
to forward your number to.
To disable call forwarding, dial feature code *73.
Message waiting indicator on the idle screen indicates that one or more voice
messages are waiting at the message center. The power indicator LED slowly
flashes red and the MESSAGE key LED lights up.
To listen to voice messages:
1. Press or the Connect soft key.
2. Follow the voice prompts to listen to your voice messages.
Call Forward
Tips: You can split
the conference call
into two individual
calls by pressing the
Split soft key.
To configure a speed dial key:
1. Press the Menu soft key when
the phone is idle, and then select
Features->DSS Keys.
2. Select the desired line key, and
then press the Enter soft key.
3. Select Speed Dial from the Type
field, select the desired line from
the Account ID field, enter a
label in the Label field and enter
the number in the Value field.
4. Press the Save soft key to accept
the change.
To use the speed dial key:
Press the speed dial key to dial out
the preset number.

COGECO BUSINESS | YEALINK W52P IP DECT CORDLESS PHONE 6
To delete a contact:
1. Press the Dir soft key when the
phone is idle, and then select
All Contacts.
2. Press
or to select the
desired contact, press the Option
soft key and then select Delete.
3. Press the OK soft key when the
LCD screen prompts “Delete
selected item?”.
To edit a contact:
1. Press the Dir soft key when the
phone is idle, and then select
All Contacts.
2. Press
or to select the
desired entry, press the Option
soft key and then select Detail.
3. Edit the contact information.
4. Press the Save soft key to accept
the change.
Call History
Customizing Your Phone
1. Press the History soft key when the phone is idle, press or to
scroll through the list.
2. Select an entry from the list, you can do the following:
• Press the Send soft key to call the entry
• Press the Delete soft key to delete the entry from the list.
3. If you press the Option soft key, you can also do the following:
• Select Detail to view detailed information about the entry.
• Select Add to Contacts to add the entry to the local directory.
• Select Add to Blacklist to add the entry to the blacklist.
• Select Delete All to delete all entries from the list.
Contact Directory To add a contact:
1. Press the Dir soft key when the
phone is idle, and then select
All Contacts.
2. Press the Add soft key to add
a contact.
3. Enter a unique contact name
in the Name field, and enter the
phone number in the proper
field.
4. Press the Add soft key to accept
the change.
Tips: You can add
contacts from call
history easily. For more
information, refer
to Call History above.

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Volume Adjustment
Ring Tones
Auto Aendant
Greetings
Press during a call to adjust the receiver volume of the handset/
speakerphone/headset.
Press when the phone is idle or ringing to adjust the ringer volume.
1. Press the Menu soft key when the phone is idle, and then select
Settings->Basic Settings->Sound->Ring Tones.
2. Press or to select Common or the desired account and then press
the Enter soft key.
3. Press or to select the desired ring tone.
4. Press the Save soft key to accept the change.
Dial the Auto Attendant (AA) phone number
(E.g. 51#, 52#, 53# provided by Cogeco)
Upon hearing the IVR Prompt, press/key-in *6. Enter PIN followed by #
(E.g. 1234#)
If entering the system for the first time, it will give you the option of choosing
your PIN (a minimum of 4 digits is recommended). Re-enter the new PIN to
confirm, followed by #.
To Record & Edit recordings for Business and Non-Business hours
Press 1
To change the configuration of your automated attendant
Press 1
To turn on/off your automated attendant
Press 2
To record or edit announcements used for your business-hours menu
• Press #to record your initial greeting
• When finished recording press #
• Press 1 to save the recording
• Press 2 to re-record/override
• Press 3 to exit
• Press 4 to continue recording

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Press 3
To record or edit announcements used for your non-business-hours menu.
(Note: this option will be only available if you have your attendant configured
by Cogeco to provide your callers with options during Non-Business hours)
• Press #to record your initial greeting
• When finished recording press #
• Press 1 to save the recording
• Press 2 to re-record/override
• Press 3 to exit
• Press 4 to continue recording
• Follow the voice prompts to complete the recording.
• Press the (*) button to return to the previous menu.

Questions?
Please visit our HPBX FAQ page at cogeco.ca
or call us at 1-855-440-5602.