PUTTING A CALL ON HOLD
Press or the Hold soft key during an active call.
If there is only one call on hold, press or the Resume
soft key.
If there is more than one call on hold, press or to
select the desired call, then press or the Resume soft
key.
TRANSFERING A CALL
There are three ways to transfer a call: Blind Transfer,
Attended Transfer and Semi-Attended Transfer.
Blind Transfer:
1. Press or the Transfer soft key during an active call.
The call is placed on hold.
2. Enter the number you want to transfer to.
3. Press or the Transfer soft key.
Semi-Attended Transfer:
1. Press or the Transfer soft key during an active call.
The call is placed on hold.
2. Enter the number you want to transfer to, then press .
3. Press or the Transfer soft key when you hear the
ring-back tone.
Attended Transfer:
1. Press or the Transfer soft key during an active call.
The call is placed on hold.
2. Enter the number you want to transfer to, then press .
3. Press or the Transfer soft key when the second party
answers.
FORWARDING A CALL
1. Press the Menu soft key when the phone is idle, then select
Features > Call Forward.
2. Select the desired forward type:
Always Forward: Incoming calls are all forwarded
unconditionally.
Busy Forward: Incoming calls are forwarded when the phone
is busy.
No Answer Forward:Incoming calls are forwarded when the
phone is not answered after a preset time period.
3. Enter the number you want to forward to. For No Answer
Forward, enter the ring time to waitbefore forwarding.
4. Press the Save soft key to accept the change.
FIND-ME / FOLLOW-ME
Use the Star2Star Find-Me / Follow-Me feature in the
Star2Star Web portal to forward calls from your extension.
Follow Me (Immediate) -- Calls to your extension will be sent
automatically to the number you define.
Find Me (Sequential) -- Calls to your extension will ring your
extension and any other numbers that you define, in order.
Find Me (All) -- Calls to your extension will ring your extension
and any other numbers that you define, all at once.
CONFERENCE CALL
1. Press or the Conf soft key during an active call. The
call is placed on hold.
2. Enter the number of the second party, then press the Send
soft key.
3. Press or the Conf soft key again when the second
party answers. All parties are now joined in the conference.
4. When you hang up, you will be disconnected. The other
parties will remain connected.
Note: You can split the conference call into two individual calls
by pressing the Split soft key.
VOICE MAIL
The Message Waiting Indicator on the idle screen indicates
that you have new voice messages waiting. The Message key
LED lights up.
Listening to voice messages:
1. Press or the Connect soft key.
2. Follow the voice prompts to listen to your voice messages.
Alternatively you can dial 1000 to access the Voicemail
system at any time. The system will prompt for your password.
Note: when accessing the voice mail system for the first time
your password is your extension #. Change this to a 4-digit
number you can easily recall.
SPEED DIAL
Use the Star2Star Web Portal https://portal.star2star.com/ to
configure speed dial buttons in individual phone settings.
When configured on your phone, press the designated speed
dial key to dial out the preset number.
CONTACT DIRECTORY
Note: The Star2Star Company Directory is automatically
downloaded.
Adding a contact:
1. Press the Directory soft key when the phone is idle, then
select Local Directory > Contacts.
2. Press the Add soft key to add a contact.
3. Enter a unique contact name in the Name field and enter
the phone number in the proper field.
4. Press the Save soft key to accept the change.
Editing a contact:
1. Press the Directory soft key when the phone is idle, then
select Local Directory > Contacts.
2. Press or to select the desired contact. Press the
Option soft key and then select Detail from the prompt list.
3. Update the contact information.
4. Press the Save soft key to accept the change.
Deleting a contact:
1. Press the Directory soft key when the phone is idle, and
then select Local Directory > Contacts.
2. Press or to select the desired contact. Press the
Option soft key, then select Delete from the prompt list.
3. Press the OK soft key when “Delete Selected Item?”
prompts on the LCD screen.
