Yealink SIP-T27G User manual

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Copyright
Copyright © 2017 YEALINK(XIAMEN) NETWORK TECHNOLOGY
Copyright © 2017 Yealink (Xiamen) Network Technology CO., LTD. All rights reserved. No parts of this
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(1) Warranty
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE SUBJECT TO
CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS
GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS
OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.
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GNU GPL INFORMATION
Yealink SIP-T27G IP phone firmware contains third-party software under the GNU General Public License (GPL). Yealink
uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the
license.
The original GPL license, source code of components licensed under GPL and used in Yealink products can be
downloaded online:
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About This Guide
v
About This Guide
Thank you for choosing the SIP-T27G IP phone, an ultra-elegant Gigabit IP phone which is
exquisitely designed to provide business telephony features, such as Call Hold, Call Transfer,
Busy Lamp Field, Multicast Paging and Conference over an IP network.
This guide provides everything you need to quickly use your new phone. First, verify with your
system administrator that the IP network is ready for phone configuration. Also be sure to read
the Packaging Contents in this guide before you set up and use the SIP-T27G IP phone.
See the Yealink Products Regulatory Notices guide for all regulatory and safety guidance.
In This Guide
Topics provided in this guide include:
Chapter 1 Overview
Chapter 2 Getting Started
Chapter 3 Customizing Your Phone
Chapter 4 Basic Call Features
Chapter 5 Advanced Phone Features
Summary of Changes
This section describes the changes to this guide for each release and guide version.
Changes for Release 81, Guide Version 81.90
The following sections are new:
Network Connection on page 20
Wireless Network Settings on page 24
Bluetooth Headset on page 72
Recording Using a USB Flash Drive on page 156
Major updates have occurred to the following sections:
Feature Status Icons on page 3
Optional Accessories on page 15
Phone Installation on page 16
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User Guide for the SIP-T27G IP Phone
vi
Volume on page 46
Changes for Release 81, Guide Version 81.70
The following section is new:
Parking a Call/Retrieving a Parked Call to the Monitored User on page 154
Major updates have occurred to the following sections:
Entering Data and Editing Fields on page 31
Configuring an Access URL on page 63
DSS Keys on page 76
Ext Keys on page 88
Auto Answer on page 103
Do Not Disturb (DND) on page 112
Call Forward on page 117
Call Park/Retrieve on page 133
Configuring Visual and Audio Alert for BLF Pickup on page 148
Receiving RTP Stream on page 173
BLF Ring Type is moved to Configuring Visual and Audio Alert for BLF Pickup on page 148.
Changes for Release 81, Guide Version 81.20
None
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Table of Contents
vii
Table of Contents
About This Guide ........................................................................... v
In This Guide ..............................................................................................................................................................v
Summary of Changes .............................................................................................................................................v
Changes for Release 81, Guide Version 81.90..........................................................................................v
Changes for Release 81, Guide Version 81.70.........................................................................................vi
Changes for Release 81, Guide Version 81.20.........................................................................................vi
Table of Contents.........................................................................vii
Overview .........................................................................................1
Hardware Component Instructions ..................................................................................................................1
Icon Instructions.......................................................................................................................................................3
Feature Status Icons............................................................................................................................................3
Line Key Icons........................................................................................................................................................4
Other Icons.............................................................................................................................................................5
LED Instructions........................................................................................................................................................6
User Interfaces ..........................................................................................................................................................8
Phone User Interface..........................................................................................................................................8
Web User Interface..............................................................................................................................................8
Documentations.................................................................................................................................................... 11
Getting Started.............................................................................13
Packaging Contents ............................................................................................................................................. 13
Optional Accessories....................................................................................................................................... 15
Phone Installation ................................................................................................................................................. 16
Network Connection............................................................................................................................................ 20
Connecting to the Wired Network............................................................................................................. 20
Connecting to the Wireless Network........................................................................................................ 20
Phone Initialization............................................................................................................................................... 20
Phone Status........................................................................................................................................................... 21
Basic Network Settings....................................................................................................................................... 22
Wireless Network Settings ................................................................................................................................ 24
Activating the Wi-Fi Mode............................................................................................................................ 25
Connecting to the Wireless Network........................................................................................................ 25
Viewing the Wireless Network Information ........................................................................................... 28
Managing the Saved Wireless Network................................................................................................... 29
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User Guide for the SIP-T27G IP Phone
viii
Disconnecting the Wireless Network Connection............................................................................... 30
Deactivating the Wi-Fi Mode....................................................................................................................... 30
Registration ............................................................................................................................................................. 30
Idle Screen ............................................................................................................................................................... 31
Entering Data and Editing Fields..................................................................................................................... 31
Customizing Your Phone.............................................................35
General Settings .................................................................................................................................................... 35
Power Saving...................................................................................................................................................... 35
Backlight............................................................................................................................................................... 38
Contrast ................................................................................................................................................................ 39
Language.............................................................................................................................................................. 39
Time & Date........................................................................................................................................................ 40
Administrator Password................................................................................................................................. 42
Key As Send ........................................................................................................................................................ 43
Phone Lock.......................................................................................................................................................... 43
Audio Settings........................................................................................................................................................ 46
Volume.................................................................................................................................................................. 46
Ring Tones........................................................................................................................................................... 48
Key Tone............................................................................................................................................................... 50
Contact Management ......................................................................................................................................... 50
Directory............................................................................................................................................................... 50
Local Directory ................................................................................................................................................... 52
Blacklist ................................................................................................................................................................. 61
Remote Phone Book........................................................................................................................................ 63
Call History Management.................................................................................................................................. 65
Viewing History Records................................................................................................................................ 65
Placing a Call from History Records .......................................................................................................... 66
Adding a Contact to the Local Directory/Blacklist............................................................................... 66
Deleting History Records............................................................................................................................... 66
Disabling History Record............................................................................................................................... 67
Search Source List in Dialing ............................................................................................................................ 67
System Customizations....................................................................................................................................... 69
Logo Customization......................................................................................................................................... 69
Headset Use........................................................................................................................................................ 70
Bluetooth Headset............................................................................................................................................ 72
DSS Keys............................................................................................................................................................... 76
Account Management .................................................................................................................................... 88
Dial Plan................................................................................................................................................................ 90
Emergency Number......................................................................................................................................... 96
Live Dialpad......................................................................................................................................................... 97
Hotline................................................................................................................................................................... 97
Basic Call Features........................................................................99
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Table of Contents
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Placing Calls ..........................................................................................................................................................100
Answering Calls....................................................................................................................................................102
Auto Answer .....................................................................................................................................................103
Ending Calls...........................................................................................................................................................104
Redialing Numbers.............................................................................................................................................104
Recent Call In Dialing ........................................................................................................................................105
Auto Redial............................................................................................................................................................106
Call Completion...................................................................................................................................................107
ReCall.......................................................................................................................................................................108
Call Mute ................................................................................................................................................................109
Muting a Call ....................................................................................................................................................110
Muting While Dialing ....................................................................................................................................110
Call Hold/Resume ...............................................................................................................................................110
Do Not Disturb (DND).......................................................................................................................................112
Call Forward ..........................................................................................................................................................117
Static Forwarding............................................................................................................................................117
Dynamic Forwarding .....................................................................................................................................125
Call Transfer...........................................................................................................................................................125
Blind Transfer....................................................................................................................................................126
Semi-attended Transfer................................................................................................................................128
Attended Transfer...........................................................................................................................................129
Call Waiting ...........................................................................................................................................................130
Conference ............................................................................................................................................................131
Local Conference ............................................................................................................................................131
Network Conference......................................................................................................................................132
Call Park/Retrieve................................................................................................................................................133
FAC Mode ..........................................................................................................................................................135
Transfer Mode..................................................................................................................................................137
Call Pickup .............................................................................................................................................................139
Directed Call Pickup.......................................................................................................................................139
Group Call Pickup ...........................................................................................................................................141
Anonymous Call ..................................................................................................................................................143
Anonymous Call Rejection ..............................................................................................................................144
Advanced Phone Features.........................................................147
Busy Lamp Field (BLF)........................................................................................................................................147
Configuring the BLF Feature on the IP Phone.....................................................................................147
Using BLF Feature on the IP Phone .........................................................................................................152
BLF List ....................................................................................................................................................................154
Call Recording ......................................................................................................................................................156
Recording Using a USB Flash Drive .........................................................................................................156
Recording Using a Record Key..................................................................................................................162
Hot Desking ..........................................................................................................................................................165
Intercom .................................................................................................................................................................166
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User Guide for the SIP-T27G IP Phone
x
Configuring the Intercom Feature on the IP Phone..........................................................................166
Using Intercom ................................................................................................................................................169
Multicast Paging..................................................................................................................................................170
Sending RTP Stream......................................................................................................................................170
Receiving RTP Stream ...................................................................................................................................173
Using Multicast Paging.................................................................................................................................175
Music on Hold (MoH)........................................................................................................................................177
Automatic Call Distribution (ACD) ...............................................................................................................178
Shared Call Appearance (SCA).......................................................................................................................179
Configuring SCA Feature on the IP Phone ...........................................................................................180
Using SCA Feature on the IP Phone ........................................................................................................187
Bridged Line Appearance (BLA).....................................................................................................................194
Configuring BLA Feature on the IP Phone............................................................................................194
Using BLA Feature on the IP Phone.........................................................................................................197
Messages................................................................................................................................................................199
Short Message Service (SMS).....................................................................................................................199
Voice Mail ..........................................................................................................................................................201
Message Waiting Indicator (MWI) ...........................................................................................................203
Appendix.....................................................................................207
Appendix A –Time Zones................................................................................................................................207
Appendix B –Menu Structure........................................................................................................................209
Index ...........................................................................................211
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