Yealink SIP-T27G User manual

Quick Start Guide(V84.80)
Yealink IP Phone
SIP-T27G
www.yealink.com
T27G
Applies to firmware version 69.84.0.60 or later.

1. Attach the stand, as shown below:
2. Connect the handset and optional headset, as shown below:
The following items are included in your package. If you find anything missing, contact your system
administrator.
（Optional）（Optional）
Stand
Handset Cord
Handset
IP Phone
Ethernet Cable
Desk Mount Method
Wall Mount BracketPower Adapter
1
Quick Start Guide
Package Contents
Note: The headset or wireless headset adapter EHS36 should be purchased separately.
The EXT port can also be used to connect the expansion module EXP20. For more information on how to
use the EHS36 and EXP20, refer to Yealink EHS36 User Guide and Yealink EXP20 User Guide.
A
B
Assembling the Phone
Note: You can also mount the phone to a wall. For more information on how to attach the wall mount bracket,
refer to Yealink Wall Mount Quick Installation Guide for Yealink IP Phones.
Note: We recommend that you use the accessories provided or approved by Yealink. The use of unapproved
third-party accessories may result in reduced performance.
(1.5m CAT5E UTP Cable)
Wireless Headset Adapter EHS36

4. Connect the network and power, as shown below:
You have two options for network and power connections. Your system administrator will advise you which one
to use.
After the IP phone is connected to the network and
supplied with power, it automatically begins the
initialization process. After startup, the phone is ready
for use. You can configure the phone via phone user
interface or web user interface.
Startup
2
Note: The IP phone should be used with Yealink original power adapter (5V/1.2A) only. The use of the
third-party power adapter may cause the damage to the phone. If you are connecting a PC to your phone,
we recommend that you use the Ethernet cable provided by Yealink.
If inline power (PoE) is provided, you don’t need to connect the power adapter. Make sure the hub/switch
is PoE-compliant.
Note: The USB port can also be used to connect Bluetooth USB dongle BT40/BT41 or Wi-Fi USB dongle
WF40/WF50. The Bluetooth USB dongle BT40/BT41 or Wi-Fi USB dongle WF40/WF50 should be
purchased separately. For more information on how to use the BT40, BT41, WF40 or WF50, refer to
Yealink Bluetooth USB Dongle BT40 User Guide, Yealink Bluetooth USB Dongle BT41 User Guide,
Yealink Wi-Fi USB Dongle WF40 User Guide or Yealink Wi-Fi USB Dongle WF50 User Guide.
3. Connect the USB flash drive, as shown below:
PC Connection
(Optional)
IEEE 802.3af compliant
PoE Hub/Switch
A
B
AC Power Option
PoE ( Power over
Ethernet ) Option
PC
PC Connection
(Optional) Power Adapter
(DC 5V)
PC

3
Accessing the web user interface:
Account Settings:
Click on Account->Register->Account X (X=1,2,3,4,5,6)
Parameters of the account:
Network Settings:
Account Settings:
Configuring via phone user interface
Configuring via web user interface
Register status icons on the LCD screen:
1. Press the OK key when the phone is idle to obtain the IP address of the phone.
You can configure the network settings in the following ways:
It shows the register status of the current account.
You can select Enabled/Disabled to enable/disable the account.
It is shown on the LCD screen to identify the account.
It is shown as caller ID when placing a call.
It is provided by ITSP for registration (required).
It is an authenticated ID for authentication provided by ITSP (required).
It is provided by ITSP for registration (required).
It is provided by ITSP for registration (required).
DHCP: By default, the phone attempts to contact a DHCP server in your network to obtain its valid network
settings, e.g., IP address, subnet mask, gateway address and DNS address.
Static IP Address: If your phone cannot contact a DHCP server for any reason, you need to configure the IP
address, subnet mask, gateway address, primary DNS address and secondary DNS address
for the phone manually.
Press the Menu soft key when the phone is idle, select Settings->Advanced Settings (default password:
admin)->Network->WAN Port/VLAN/Web Server/802.1x/VPN/LLDP/CDP/NAT to configure the network.
Press the Menu soft key when the phone is idle, select Settings->Advanced Settings (default password:
admin)->Accounts to configure the account.
2. Open a web browser on your computer, enter the IP address into the address bar (e.g., "http://192.168.0.10"
or "192.168.0.10") and then press the Enter.
Register Status:
Line Active:
Label:
Display Name:
User Name:
Register Name:
Password:
Server Host:
3. Enter the user name (default: admin) and password (default: admin) in the login page and click Confirm.
Network Settings: Click on Network->Basic->IPv4 Config
Registered
Configuring Your Phone
Note: The IP phone also supports IPv6, but IPv6 is disabled by default.
The wrong network settings may result in the inaccessibility of your phone and may have an impact on the
network performance. Contact your system administrator for more information.
Note: Check with your system administrator if any error appears during the registration process or a specific
configuration is required for your registration.
Note: For more information on account parameters, refer to Configuring via web user interface above.
Register Failed
Registering

4
Placing a Call
Answering a Call
Ending a Call
Call Mute and Un-mute
Redial
Call Hold and Resume
To place a call on hold:
Using the handset:
Using the speakerphone:
Using the headset:
Using the handset:
Using the speakerphone:
Using the headset:
Using the handset:
Using the speakerphone:
Using the headset:
1. With the handset on-hook, press .
1. Pick up the handset.
2. Enter the number, and then press the Send soft key.
1. With the headset connected, press to activate the headset mode.
2. Enter the number, and then press the Send soft key.
2. Enter the number, and then press the Send soft key.
Pick up the handset.
Press .
Hang up the handset or press the End Call soft key.
Press .
Press or the End Call soft key.
Press the End Call soft key.
Press to enter the Placed Calls list, press or to select the desired entry, and then press
or the Send soft key.
Press twice when the phone is idle to dial out the last dialed number.
To resume the call, do one of the following:
Press to mute the microphone during a call.
Press again to un-mute the call.
If there is only one call on hold, press or the Resume soft key.
Press or the Hold soft key during an active call.
Basic Call Features
Note: During a call, you can alternate between the headset, hands-free speakerphone and handset modes by
pressing the HEADSET key, the Speakerphone key or by picking up the handset. Headset mode requires
a connected headset.
Note: You can reject an incoming call by pressing the Reject soft key.

5
Speed Dial
To configure a speed dial key:
To use the speed dial key:
4. Press the End Call soft key to disconnect all parties.
1. Press the Menu soft key when the phone is idle, and then select Features->DSS Keys.
2. Select the desired DSS key, and then press the Enter soft key.
4. Press the Save soft key to accept the change.
Press the speed dial key to dial out the preset number.
3. Select SpeedDial from the Type field, select the desired line from the Account ID field, enter a label in the
Label field and then enter the number in the Value field.
Call Conference
Call Forward
To enable call forward:
Always Forward----Incoming calls are forwarded unconditionally.
Busy Forward----Incoming calls are forwarded when the phone is busy.
No Answer Forward----Incoming calls are forwarded if not answered after a period of time.
1. Press the Menu soft key when the phone is idle, and then select Features->Call Forward.
2. Select the desired forward type:
3. Enter the number you want to forward to. For No Answer Forward, press or to select the desired
ring time to wait before forwarding from the After Ring Time field.
4. Press the Save soft key to accept the change.
1. Press or the Conf soft key during an active call. The call is placed on hold.
2. Enter the number of the second party, and then press the Send soft key.
3. Press or the Conf soft key again when the second party answers. All parties are now joined in the
conference.
If there is more than one call on hold, press or to select the desired call, and then press or the
Resume soft key.
Semi-Attended Transfer
Attended Transfer
Blind Transfer
Call Transfer
You can transfer a call in the following ways:
1. Press or the Transfer soft key during an active call. The call is placed on hold.
1. Press or the Transfer soft key during an active call. The call is placed on hold.
1. Press or the Transfer soft key during an active call. The call is placed on hold.
2. Enter the number you want to transfer to, and then press the Send soft key.
3. Press or the Transfer soft key when the second party answers.
2. Enter the number you want to transfer to, and then press the Send soft key.
3. Press or the Transfer soft key when you hear the ring-back tone.
3. Press or the B Trans soft key.
2. Enter the number you want to transfer to.
Note: You can split the conference call into two individual calls by pressing the Split soft key.

Voice Message
Contact Directory
Ring Tones
To add a contact:
To edit a contact:
Call History
To delete a contact:
To listen to voice messages:
Message waiting indicator on the idle screen indicates that one or more voice messages are waiting at the
message center. The power indicator LED slowly flashes red and the MESSAGE key LED lights up.
1. Press or the Connect soft key.
2. Follow the voice prompts to listen to your voice messages.
1. Press the Directory soft key when the phone is idle, and then select All Contacts.
2. Press the Add soft key to add a contact.
1. Press the Directory soft key when the phone is idle, and then select All Contacts.
1. Press the Directory soft key when the phone is idle, and then select All Contacts.
3. Press the OK soft key when the LCD screen prompts “Delete selected item?”.
1. Press the Menu soft key when the phone is idle, and then select Settings->Basic Settings->Sound->
3. Press or to select the desired ring tone.
4. Press the Save soft key to accept the change.
3. Edit the contact information.
4. Press the Save soft key to accept the change.
4. Press the Add soft key to accept the change.
3. Enter a unique contact name in the Name field and contact numbers in the corresponding fields.
2. Press or to select the desired contact, press the Option soft key and then select Detail from the
2. Press or to select the desired contact, press the Option soft key and then select Delete from the
Customizing Your Phone
Note: You can add contacts from call history easily. For more information, refer to Call History above.
6
2. Press or to select Common or the desired account and then press the Enter soft key.
Volume Adjustment
Press during a call to adjust the receiver volume of the handset/speakerphone/headset.
Press when the phone is idle or ringing to adjust the ringer volume.
Press the Send soft key to call the entry.
Select Detail to view detailed information about the entry.
Select Add to Contacts to add the entry to the local directory.
Select Add to Blacklist to add the entry to the blacklist.
Select Delete All to delete all entries from the list.
Press the Delete soft key to delete the entry from the list.
1. Press the History soft key when the phone is idle, press or to scroll through the list.
2. Select an entry from the list, you can do the following:
If you press the Option soft key, you can also do the following:
prompt list.
prompt list.
Ring Tones.
Press to adjust the media volume in the corresponding screen.

T 2 7 G- EN
Regulatory Notices
YEALINK(XIAMEN) NETWORK TECHNOLOGY CO.,LTD.
Web: www.yealink.com
Copyright
©2019 YEALINK(XIAMEN) NETWORK
TECHNOLOGY CO.,LTD .All rights reserved.
About Yealink
Technical Support
Visit Yealink WIKI (http://support.yealink.com/) for the latest firmware, guides, FAQ, Product documents, and more. For better service,
we sincerely recommend you to use Yealink Ticketing system (https://ticket.yealink.com) to submit all your technical issues.
Yealink is a global leading provider of enterprise communication and collaboration solutions, offering video conferencing service to
worldwide enterprises. Focusing on research and development, Yealink also insists on innovation and creation. With the outstanding
technical patents of cloud computing , audio, video and image processing technology, Yealink has built up a panoramic collaboration
solution of audio and video conferencing by merging its cloud services with a series of endpoints products. As one of the best
providers in more than 140 countries and regions including the US, the UK and Australia, Yealink ranks No.1 in the global market
share of SIP phones shipments.
Operating Ambient Temperatures
Operating temperature: +32 to 104°F (0 to 40°C)
Relative humidity: 5% to 90%, noncondensing
Storage temperature: -22 to +160°F (-30 to +70°C)
Warranty
Our product warranty is limited only to the unit itself, when used normally
in accordance with the operating instructions and the system environment.
We are not liable for damage or loss resulting from the use of this product,
or for any claim from a third party. We are not liable for problems with
Yealink device arising from the use of this product; we are not liable for
financial damages, lost profits, claims from third parties, etc., arising from
the use of this product.
Explanation of the symbols
DC symbol
is the DC voltage symbol.
WEEE Warning symbol
To avoid the potential effects on the environment and human health
as a result of the presence of hazardous substances in electrical and
electronic equipment, end users of electrical and electronic
equipment should understand the meaning of the crossed-out wheeled bin
symbol. Do not dispose of WEEE as unsorted municipal waste and have to
collect such WEEE separately.
Restriction of Hazardous Substances Directive (RoHS)
This device complies with the requirements of the EU RoHS Directive. Statements
of compliance can be obtained by contacting [email protected].
Safety Instructions
Save these instructions. Read these safety instructions before use!
General Requirements
Before you install and use the device, read the safety instructions
carefully and observe the situation during operation.
During the process of storage, transportation, and operation, please
always keep the device dry and clean, avoid collision and crash.
Please attempt not to dismantle the device by yourself. In case of any
discrepancy, please contact the appointed maintenance center for repair.
Please refer to the relevant laws and statutes while using the device.
Legal rights of others should be respected as well.
Environmental Requirements
Place the device at a well-ventilated place. Do not expose the device
under direct sunlight.
Keep the device dry and free of dusts.
Do not place the device on or near any inflammable or fire-vulnerable
object, such as rubber-made materials.
Keep the device away from any heat source or bare fire, such as a candle
or an electric heater.
Operating Requirements
Do not let a child operate the device without guidance.
Do not let a child play with the device or any accessory in case of
accidental swallowing.
Please use the accessories provided or authorized by the manufacturer
only.
The power supply of the device shall meet the requirements of the input
voltage of the device. Please use the provided surge protection power
socket only.
Before plugging or unplugging any cable, make sure that your hands are
completely dry.
Do not spill liquid of any kind on the product or use the equipment near
water, for example, near a bathtub, washbowl, kitchen sink, wet
basement or near a swimming pool.
During a thunderstorm, stop using the device and disconnect it from the
power supply. Unplug the power plug and the Asymmetric Digital
Subscriber Line (ADSL) twisted pair (the radio frequency cable) to avoid
lightning strike.
If the device is left unused for a rather long time, disconnect it from the
power supply and unplug the power plug.
When there is smoke emitted from the device, or some abnormal noise
or smell, disconnect the device from the power supply, and unplug the
power plug immediately.
Contact the specified maintenance center for repair.
Do not insert any object into equipment slots that is not part of the
product or auxiliary product.
Before connecting a cable, connect the grounding cable of the device
first. Do not disconnect the grounding cable until you disconnect all other
cables.
Cleaning Requirements
Before cleaning the device, disconnect it from the power supply.
Use a piece of soft, dry and anti-static cloth to clean the device.
Keep the power plug clean and dry.
Troubleshooting
The unit cannot supply power to Yealink device.
There is a bad connection with the plug.
1. Clean the plug with a dry cloth.
2. Connect it to another wall outlet.
The usage environment is out of operating temperature range.
1. Use in the operating temperature range.
The cable between the unit and the Yealink device is connected incorrectly.
1. Connect the cable correctly.
You cannot connect the cable properly.
1. You may have connected a wrong Yealink device.
2. Use the correct power supply.
Some dust, etc., may be in the port.
1. Clean the port.
Contact your dealer or authorized service facility for any further questions.
FCC Statement
This device complies with part 15 of the FCC Rules. Operation is subject to the
following
two conditions: (1) this device may not cause harmful interference, and (2) this
device must accept any interference received, including interference that may
cause undesired operation.
Any Changes or modifications not expressly approved by the party responsible
for compliance could void the user's authority to operate the equipment.
IC Statement
This device complies with Industry Canada’s licence-exempt RSSs. Operation is
subject to the following two conditions:
(1) this device may not cause interference; and
(2) this device must accept any interference, including interference that may
cause undesired operation of the device. CAN ICES-3(B)
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux
appareils radio exempts de licence. L’exploitation est autorisée aux deux
conditions suivantes :
(1) l’appareil ne doit pas produire de brouillage;
(2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi,
même si le brouillage est susceptible d’en compromettre le
fonctionnement.NMB-3(B)
Contact Information
YEALINK NETWORK TECHNOLOGY CO.,LTD.
309, 3rd Floor, No.16, Yun Ding North Road, Huli District, Xiamen City, Fujian, P.R.C
YEALINK (EUROPE) NETWORK TECHNOLOGY B.V.
Strawinskylaan 3127, Atrium Building, 8th floor, 1077ZX Amsterdam, The Netherlands
YEALINK (USA) NETWORK TECHNOLOGY CO., LTD.
999 Peachtree Street Suite 2300, Fulton, Atlanta, GA, 30309, USA
Made in China