Yealink SIP-T22 User manual

Copyright © 2015YEALINK NETWORK TECHNOLOGY
Copyright © 2015 Yealink Network Technology CO., LTD. All rights reserved. No parts of this
publication may be reproduced or transmitted in any form or by any means, electronic or
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its consent to downloading and printing copies of the content provided in this file only for private
use and not for redistribution. No parts of this publication may be subject to alteration,
modification or commercial use. Yealink Network Technology CO., LTD. will not be liable for any
damages arising from use of an illegally modified or altered publication.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE
SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND
RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED
WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL
RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.
YEALINK NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink Network Technology
CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance, or use of this guide.
Hereby, Yealink Network Technology CO., LTD. declares that this phone is in conformity
with the essential requirements and other relevant provisions of the CE, FCC.
This device is marked with the CE mark in compliance with EC Directives 2006/95/EC and 2004/108/EC.
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired
operation.

Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more
of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experience radio/TV technician for help.
To avoid the potential effects on the environment and human health as a result of the
presence of hazardous substances in electrical and electronic equipment, end users of
electrical and electronic equipment should understand the meaning of the crossed-out
wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to
collect such WEEE separately.
We are striving to improve our documentation quality and we appreciate your feedback. Email your
opinions and comments to [e-mail].

Yealink SIP-T22(P) firmware contains third-party software under the GNU General Public License (GPL).
Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and
conditions of the license.
The original GPL license, source code of components licensed under GPL and used in Yealink products can
be downloaded online:
http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.

About This Guide
v
Yealink SIP-T22(P) IP phone with Lync firmware enables a new era in unified
communications. It is designed to work with Microsoft®Lync™ 2013. Connecting a
Yealink SIP-T22(P) IP phone to Microsoft®Lync™ server allows you to place regular and
Voice over Internet Protocol (VoIP) calls, answer calls, forward calls, conduct a
conference call, and dial from your Lync contacts list through integration with Microsoft’s
Active Directory.
This guide provides everything you need to quickly use your new phone. First, verify
with your system administrator that the network is prepared for configuring your Yealink
SIP-T22(P) IP phone, and your network is correctly configured. Also be sure to read the
Packaging Contents and Regulatory Notices sections in this guide before you set up and
use the Yealink SIP-T22(P) IP phone.
Topics provided in this guide include:
Chapter 1 Overview
Chapter 2 Getting Started
Chapter 3 Customizing Your Phone
Chapter 4 Basic Call Features
Chapter 5 Better Together over Ethernet
This section describes the changes to this guide for each release and guide version.
Major update has occurred to the following section:
Troubleshooting on page 83
The following sections are new for this edition:
E911 on page 35

User Guide for the SIP-T22(P) IP Phone
vi
Static Forwarding on Lync Client on page 52
Response Groups on page 59
Inbound Private Line on page 62
Call Park on page 65
Account Lock on page13
Dial Search Delay on page 30
Always Online on page 34
Dial-now on page 39
Boss-Admin Feature on page 59
Major updates have occurred to the following sections:
Sign-in on page 11
Phone Lock on page 24
The following section is new for this edition:
Branch Office Resiliency on page 68
Major updates have occurred to the following sections:
Documentations on page 5
Packaging Contents on page 7
Sign-in on page 11
Basic Network Settings on page 16
Phone Lock on page 24
Contact Management on page 29
Changing Presence on page 33
Placing Calls on page 43
Call Park on page 65
Voice Mail on page 66
Better Together over Ethernet on page 69
Troubleshooting on page 83

Table of Contents
vii
About This Guide ...................................................................... v
IN THIS GUIDE........................................................................................................................................... V
SUMMARY OF CHANGES .............................................................................................................................. V
Changes for Release 7, Guide Version 7.50........................................................................................ v
Changes for Release 7, Guide Version 7.35........................................................................................ v
Changes for Release 6, Guide Version 6.35....................................................................................... vi
Table of Contents.....................................................................vii
Overview .................................................................................. 1
HARDWARE COMPONENT INSTRUCTIONS........................................................................................................1
ICON INSTRUCTIONS ...................................................................................................................................3
USER INTERFACES.......................................................................................................................................4
Phone User Interface .........................................................................................................................4
Web User Interface ............................................................................................................................4
DOCUMENTATIONS..................................................................................................................................... 5
Getting Started......................................................................... 7
PACKAGING CONTENTS................................................................................................................................ 7
OPTIONAL ACCESSORY ................................................................................................................................8
PHONE INSTALLATION .................................................................................................................................9
PHONE INITIALIZATION ..............................................................................................................................11
SIGN-IN .................................................................................................................................................11
ACCOUNT LOCK .......................................................................................................................................13
PHONE STATUS ........................................................................................................................................15
BASIC NETWORK SETTINGS ........................................................................................................................16
IDLE SCREEN ...........................................................................................................................................18
Customizing Your Phone ......................................................... 19
GENERAL SETTINGS ..................................................................................................................................19
Backlight..........................................................................................................................................19
Language.........................................................................................................................................20
Time and Date .................................................................................................................................21
Administrator Password ..................................................................................................................23
Key as Send ......................................................................................................................................23

User Guide for the SIP-T22(P) IP Phone
viii
Phone Lock.......................................................................................................................................24
AUDIO SETTINGS......................................................................................................................................27
Volume.............................................................................................................................................27
Ring Tones........................................................................................................................................27
CONTACT MANAGEMENT ..........................................................................................................................29
Viewing Contacts .............................................................................................................................29
Searching for Contacts.....................................................................................................................30
Placing Calls to Contacts..................................................................................................................31
CALL HISTORY MANAGEMENT ....................................................................................................................31
CHANGING PRESENCE ...............................................................................................................................33
Always Online ..................................................................................................................................34
E911 ....................................................................................................................................................35
E911 Location Tip ............................................................................................................................35
Location Notification .......................................................................................................................37
Adding the Location Information.....................................................................................................38
Viewing the Location Information ...................................................................................................39
Emergency Call ................................................................................................................................39
DIAL-NOW.............................................................................................................................................. 39
LIVE DIALPAD ..........................................................................................................................................41
Basic Call Features................................................................. 43
PLACING CALLS........................................................................................................................................43
ANSWERING CALLS...................................................................................................................................45
ENDING CALLS......................................................................................................................................... 46
REDIALING NUMBERS ...............................................................................................................................46
AUTO ANSWER........................................................................................................................................47
CALL WAITING.........................................................................................................................................47
CALL MUTE ............................................................................................................................................48
CALL HOLD/RESUME ................................................................................................................................49
CALL FORWARD .......................................................................................................................................50
Static Forwarding ............................................................................................................................50
Dynamic Forwarding .......................................................................................................................58
RESPONSE GROUPS ..................................................................................................................................59
BOSS-ADMIN FEATURE..............................................................................................................................59
As a Boss in the Boss-Admin Scenario .............................................................................................60
As a Delegate in the Boss-Admin Scenario ......................................................................................61
INBOUND PRIVATE LINE .............................................................................................................................62
CALL TRANSFER .......................................................................................................................................63
CONFERENCE ..........................................................................................................................................64
CALL PARK ..............................................................................................................................................65
VOICE MAIL............................................................................................................................................ 66
BRANCH OFFICE RESILIENCY.......................................................................................................................68
Better Together over Ethernet ................................................ 69

Table of Contents
ix
GETTING STARTED WITH BETTER TOGETHER OVER ETHERNET............................................................................69
INSTALLING THE YEALINK BETTER TOGETHER OVER ETHERNET CONNECTOR..........................................................69
ENABLING BETTER TOGETHER OVER ETHERNET ..............................................................................................75
USING BETTER TOGETHER OVER ETHERNET ...................................................................................................79
Troubleshooting ...................................................................... 83
Regulatory Notices ................................................................. 93
SERVICE AGREEMENTS ..............................................................................................................................93
LIMITATIONS OF LIABILITY ..........................................................................................................................93
SAFETY INSTRUCTIONS ..............................................................................................................................93
Appendix A - Time Zones....................................................... 95
Index ....................................................................................... 97

User Guide for the SIP-T22(P) IP Phone
x

Overview
1
This chapter provides the overview of the SIP-T22(P) IP phone. Topics include:
Hardware Component Instructions
Icon Instructions
User Interfaces
Documentations
If you require additional information or assistance with your new phone, contact your
system administrator.
The main hardware components of the SIP-T22(P) IP phone are the LCD screen and the
keypad.

User Guide for the SIP-T22(P) IP Phone
2
Hardware component instructions of the SIP-T22(P) IP phone are:
Item
Description
①
LCD Screen
Shows information about calls, messages, soft keys,
time, date and other relevant data:
• Call information—caller ID, call duration
• Icons (for example, )
• Missed call text or second incoming caller information
• Prompt text (for example, “Saving config file!”)
• Time and date
②
Power Indicator LED
Indicates the phone power status (disabled by default).
③
Line Keys
Use these keys to activate account or answer incoming
calls.
④
MESSAGE Key
Indicates and accesses voice mails.
⑤
HEADSET Key
Toggles the headset mode.
⑥
TRAN Key
Enters the call forward setting screen quickly or transfers
a call to another party.
⑦
Redial Key
Redials a previously dialed number.
⑧
Speakerphone Key
Toggles the hands-free speakerphone mode.
⑨
Volume Key
Adjusts the volume of the handset, headset, speaker and
ringer.
⑩
Keypad
Provides the digits, letters, and special characters in
context-sensitive applications.
⑪
Scroll through the displayed information.
Confirms actions or answers an incoming call.
Cancels actions, rejects incoming calls, mutes or
un-mutes an active call.
⑫
Soft Keys
Label automatically to identity their context-sensitive
features.
⑬
Speaker
Provides ringer and hands-free (speakerphone) audio
output.
⑭
Hookswitch Tab
Secures the handset in the handset cradle when the IP
phone is mounted vertically.
⑮
Hookswitch
Picking up the handset from the handset cradle, the
hookswitch bounces and the phone connects to the line,
laying the handset down on the handset cradle, the
phone disconnects from the line.

Overview
3
Icons appearing on the phone LCD screen are described in the following table:
Icon
Description
Network is unavailable
Sign in failed
Signing in
Hands-free speakerphone mode
Handset mode
Headset mode
Multi-lingual lowercase letters input mode
Multi-lingual uppercase letters input mode
Numeric input mode
Voice Mail
Call Hold
Call Mute
Ringer volume is 0
Phone Lock
Received Calls
Placed Calls
Missed Calls
Call Forward
Available
Busy
Do Not Disturb

User Guide for the SIP-T22(P) IP Phone
4
Icon
Description
Be Right Back/Off Work/Away
Off Line
Unknown
There are two ways to customize configurations of your SIP-T22(P) IP phone:
The user interface on the IP phone
The user interface in a web browser on your PC
The hardware components keypad and LCD screen constitute the phone user interface,
which allows the user to execute all call operation tasks and basic configuration
changes directly on the phone. In addition, you can use the web user interface to
access all configuration settings. In many cases, it is possible to use either the phone
user interface and/or the web user interface interchangeably. However, in some cases,
it is only possible to use one or the other interface to operate the phone and change
settings.
You can customize your phone by pressing the Menu soft key to access the phone user
interface. The Advanced Settings option is only accessible to the administrator, and the
default administrator password is “admin” (case-sensitive). For more information on
customizing your phone with the available options from the phone user interface, refer
to Customizing Your Phone on page 19.
In addition to the phone user interface, you can also customize your phone via web user
interface. In order to access the web user interface, you need to know the IP address of
your new phone. To obtain the IP address, press the OK key on the phone. Enter the IP
address (e.g., http://192.168.0.10 or 192.168.0.10) in the address bar of the web browser
on your PC. The default administrator user name and password are both “admin”
(case-sensitive).

Overview
5
The following table shows documentations available for the SIP-T22(P) IP phone.
Name
Contents
Where found
Language
Quick Start Guide
Basic setup and call
features of the
phone
In the package/
On the website
English/Chinese
User Guide
Phone/Web user
interface settings
Basic call features
and BToE (Better
Together over
Ethernet) feature
On the website
English/Chinese
Note
You can download the latest documentations online:
http://www.yealink.com/DocumentDownload.aspx?CateId=142&flag=142.

User Guide for the SIP-T22(P) IP Phone
6

Getting Started
7
This chapter provides basic installation instructions and information for obtaining the
best performance with the SIP-T22(P) IP phone. Topics include:
Packaging Contents
Phone Installation
Phone Initialization
Sign-in
Account Lock
Phone Status
Basic Network Settings
Idle Screen
If you require additional information or assistance with your new phone, contact your
system administrator.
The following components are included in your SIP-T22(P) IP phone package:
SIP-T22(P) IP Phone

User Guide for the SIP-T22(P) IP Phone
8
Phone Stand
Handset & Handset Cord
Ethernet Cable
Quick Start Guide
Check the list before installation. If you find anything missing, contact your system
administrator.
The following item is optional accessory for your SIP-T22(P) IP phone. You need to
purchase it separately if required.

Getting Started
9
Power Adapter
If your phone is already installed, proceed to Phone Initialization on page 11.
This section introduces how to install the phone:
Attach the stand
Connect the handset and optional headset
Connect the network and power
1) Attach the Stand:
a) Desk Mount Method:
b) Wall Mount Method:

User Guide for the SIP-T22(P) IP Phone
10
2) Connect the Handset and optional Headset:
Note
3) Connect the Network and Power:
You have two options for power and network connections. Your system administrator will
advise you which one to use.
AC power
Power over Ethernet (PoE)
Note
AC Power
To connect the AC power:
1. Connect the DC plug on the power adapter to the DC5V port on the phone and
connect the other end of the power adapter into an electrical power outlet.
2. Connect the supplied Ethernet cable between the Internet port on the phone and
the Internet port in your network or the switch/hub device port.
Power over Ethernet
With the included or a regular Ethernet cable, the SIP-T22P IP phone can be powered
from a PoE-compliant switch or hub.
A headset should be purchased separately. Contact your system administrator for more
information.
PoE is not applicable to the SIP-T22 IP phone. A power adapter should be purchased
separately to power it on.