Yealink SIP- T28P User manual

T28P
User Guide

Copyright © 2012 YEALINK NETWORK TECHNOLOGY CO., LTD.
Copyright © 2012 Yealink Network Technology CO., LTD. All rights reserved. No parts of this
publication may be reproduced or transmitted in any form or by any means, electronic or
mechanical, photocopying, recording, or otherwise, for any purpose, without the express written
permission of Yealink Network Technology CO., LTD. Under the law, reproducing includes
translating into another language or format.
When this publication is made available on media, Yealink Network Technology CO., LTD. gives
its consent to downloading and printing copies of the content provided in this file only for private
use and not for redistribution. No parts of this publication may be subject to alteration,
modification or commercial use. Yealink Network Technology CO., LTD. will not be liable for any
damages arising from use of an illegally modified or altered publication.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE
SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND
RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED
WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL
RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.
YEALINK NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink Network Technology
CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance, or use of this guide.
Hereby, Yealink Network Technology CO., LTD. declares that this phone is in conformity
with the essential requirements and other relevant provisions of the CE, FCC.
This device is marked with the CE mark in compliance with EC Directives 2006/95/EC and 2004/108/EC.
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interferences received, including interference that may cause undesired
operation.

Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more
of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experience radio/TV technician for help.
To avoid the potential effects on the environment and human health as a result of the
presence of hazardous substances in electrical and electronic equipment, end users of
electrical and electronic equipment should understand the meaning of the crossed-out
wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to
collect such WEEE separately.

About This Guide
v
Thank you for choosing the SIP-T28P IP phone, an exquisitely designed SIP IP phone. This
unit provides business telephony features such as Call Hold, Call Transfer, Busy Lamp
Field, Shared Line, Hot Desking, Multicast Paging and Conference over an IP network.
This guide provides everything you need to quickly use your new phone. Be sure to
verify with your system administrator that your network is prepared for configuring your
IP phone. As well, be sure to read the Packaging Contents and Regulatory Notices
sections in this guide before you set up and use the SIP-T28P IP phone.
If this is your first time using the SIP-T28P IP phone, we recommend that you first refer to
the Quick Installation Guide and Quick Reference Guide. Documents are available for
download at: http://www.yealink.com/Support.aspx.
This is the first edition based on firmware version 70. The topics provided in this guide
include:
Chapter 1 Overview
Chapter 2 Getting Started
Chapter 3 Customizing Your Phone
Chapter 4 Basic Call Features
Chapter 5 Advanced Phone Features
Major updates have occurred to the following sections:
Keypad Lock on page 24
Volume on page 27
Ring Tones on page 28
Call Completion on page 65
DSS Keys on page 42
Do Not Disturb (DND) on page 69

User Guide SIP-T28P IP Phone
vi
Call Forward on page 72
Call Pickup on page 84
Busy Lamp Field (BLF) on page 91
Shared Line on page 95
BLF List on page 94

Table of Contents
vii
About This Guide ...................................................................... v
In This Guide ......................................................................................................................... v
Changes from Previous Versions ........................................................................................ v
Changes from Version 61.1 .............................................................................................. v
Table of Contents.....................................................................vii
Overview .................................................................................. 1
Hardware Component Instructions.................................................................................... 1
Icon Instructions .................................................................................................................... 3
LED Instructions..................................................................................................................... 5
User Interfaces ..................................................................................................................... 6
Phone User Interface........................................................................................................ 6
Web User Interface........................................................................................................... 6
Documentations ................................................................................................................... 9
Getting Started....................................................................... 11
Packaging Contents........................................................................................................... 11
Phone Installation............................................................................................................... 13
Phone Initialization ............................................................................................................. 15
Phone Status ....................................................................................................................... 16
Basic Network Settings...................................................................................................... 16
Registration ......................................................................................................................... 17
Idle Screen.......................................................................................................................... 18
Customizing Your Phone ......................................................... 19
General Settings ................................................................................................................ 19
Contrast............................................................................................................................ 19
Backlight .......................................................................................................................... 20
Language......................................................................................................................... 21
Time and Date................................................................................................................. 21
Administrator Password ................................................................................................. 23
Key as Send..................................................................................................................... 24
Keypad Lock.................................................................................................................... 24
Audio Settings .................................................................................................................... 27

User Guide SIP-T28P IP Phone
viii
Volume ............................................................................................................................. 27
Ring Tones ........................................................................................................................ 28
Contact Management....................................................................................................... 29
Local Directory ................................................................................................................ 29
Blacklist ............................................................................................................................ 34
Remote Phonebook ........................................................................................................ 34
BroadSoft Phonebook .................................................................................................... 35
Call History Management ................................................................................................ 37
BroadSoft Call Log............................................................................................................. 38
System Customizations...................................................................................................... 41
Logo Customization ........................................................................................................ 41
Headset Use.................................................................................................................... 41
DSS Keys .......................................................................................................................... 42
Account Management ................................................................................................... 51
Dial Plan ........................................................................................................................... 53
Emergency Number........................................................................................................ 56
Live Dialpad .................................................................................................................... 57
Hot Line ............................................................................................................................ 57
Basic Call Features................................................................. 59
Placing Calls ....................................................................................................................... 59
Answering Calls ................................................................................................................. 61
Ending Calls ........................................................................................................................ 62
Redialing Numbers ............................................................................................................ 63
Auto Answer ....................................................................................................................... 63
Auto Redial.......................................................................................................................... 64
Call Completion ................................................................................................................. 65
Call Return........................................................................................................................... 67
Call Mute............................................................................................................................. 67
Call Hold/Resume............................................................................................................... 68
Do Not Disturb (DND) ........................................................................................................ 69
Call Forward ....................................................................................................................... 72
Call Transfer ........................................................................................................................ 79
Call Waiting ........................................................................................................................ 80
Conference ......................................................................................................................... 81
Local Conference............................................................................................................ 81
Network Conference ...................................................................................................... 82
Call Park .............................................................................................................................. 83
Call Pickup .......................................................................................................................... 84
Anonymous Call ................................................................................................................. 88
Anonymous Call Rejection ................................................................................................ 89
Advanced Phone Features..................................................... 91

Table of Contents
ix
Busy Lamp Field (BLF) ....................................................................................................... 91
BLF List ................................................................................................................................. 94
Shared Line......................................................................................................................... 95
Call Recording .................................................................................................................... 97
Hot Desking ........................................................................................................................ 99
Intercom ............................................................................................................................ 101
Outgoing Intercom Calls.............................................................................................. 101
Incoming Intercom Calls .............................................................................................. 101
Multicast Paging............................................................................................................... 103
Sending RTP Stream ..................................................................................................... 103
Receiving RTP Stream................................................................................................... 105
Music on Hold................................................................................................................... 106
Automatic Call Distribution (ACD).................................................................................. 106
Messages.......................................................................................................................... 108
Short Message Service (SMS) .................................................................................... 108
Voice Mail ...................................................................................................................... 111
Message Waiting Indicator (MWI) ............................................................................. 112
Troubleshooting .....................................................................115
Regulatory Notices ................................................................121
Service Agreements ........................................................................................................ 121
Limitations of Liability ...................................................................................................... 121
Safety Instructions ............................................................................................................ 121
Appendix A - Time Zones......................................................123
Index ......................................................................................125