Yealink T18P User manual

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Regency5000‐YealinkT18PIPUserGuide.Docx V1.00.0001
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YealinkT18PIPUserGuide
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Regency5000‐YealinkT18PIPUserGuide.Docx V1.00.0001
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IntroducingyourYealinkT18PIPPhone
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TheT18PisacompactIPbusinessphone,supportingawidefeatureset;theT18Pisthe
intelligentpurchaseforreliableIPbusinessperformance.
An
Overviewof
yourYealinkT20PIP
Phone
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Regency5000‐YealinkT18PIPUserGuide.Docx V1.00.0001
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TipsforUsingyourYealinkT18PIPPhone
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MakingaCall
PickuptheHandsettomakeacall.
DialNumberDirectly:Dialthenumberdirectly,andpressthe#keytocallout
Re‐dial:DialtheRDButtontodialoutthelastcallednumberdirectly
AnsweringaCall
Answeringanincomingcallinthefollowingways:
Ifyouareonanothercall,presstheHoldkeytoanswerit
Ifyouarenotonanothercall,justliftthehandsettoanswerit
YoucanalsopresstheMutebuttontodenytheincomingcall
MutingaCall
PresstheMutebuttonduringaconversationtomutethecall,andpressitagaintoget
themicrophonereturntonormalconversation
VolumeAdjustment
Duringthecall,youcanpressthevolumeadjustmentbardstoadjustthevolume
PuttingaCallonHold
PresstheHOLDbuttontoputyouractivecallonhold
Ifthereisonlyonecallonhold,presstheHOLDkeyagaintoretrieveit
Iftherearetwocallsonhold,pressHOLDtoputthecurrentcallonhold,andretrieve
thethirdparty
VoiceMail
ThePresenceofnewVoiceMailmessageswillbeindicatedbytheLED,userscanpick
upthehandsetanddialtheconcatenatedcodetogetthevoicemailintheserver
ConferenceCall
PresstheHoldkeyduringanactivecall
Thefirstcallisplacedonhold.Youcandialthethirdnumber,thenpress#keytocall
out.
Whenthecallisanswered,presstheRedialkeytoestablishathree‐partyconference.
Hanguptodisconnecttheconferencecall

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Regency5000‐YealinkT18PIPUserGuide.Docx V1.00.0001
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CallTransfer
Therearethreewaystotransferthecall:BlindTransfer,AttendedTransferandSemi‐Attend
Transfer.
BlindTransfer:
AandBisonaconversation,ApressTRANbuttontoputBonhold,thenAcandialthe
thirdnumberCandpressTRANbuttontocallout.ThenAwillturntoidlestatus
AfterCansweredit,BcantalktoC
AnnouncedTransfer:
AandBisonaconversation,ApressTRANButtontoputBonhold,thenAcandialthe
thirdnumberCandpressthe#buttontocallout
AfterCansweredit,AandCcanhaveaprivateconversationwithoutBhearingit,then
AhunguporpresstheTRANbuttontocompletethetransfer
Awillbedisconnectedfromthecall,BcantalktoC
Semi–AnnouncedTransfer:
AandBisonaconversation,ApressTRANbuttontoputBonhold,thenAcandialthe
thirdnumberCandpressthe#buttontocallout
WhiteCisringing,AhanguporpresstheTRANbuttontocompletethetransferAwill
bedisconnectedfromthecallwhenCpickup,BcantalktoC
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Regency5000‐YealinkT18PIPUserGuide.Docx V1.00.0001
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ChecktheIPstatusofyourYealinkT18PIPPhone
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IPAddress
Pickupthehandsetdial**90#,followthevoiceprompttogettheIPAddress
SubnetMask
Pickupthehandsetdial**91#,followthevoiceprompttogettheSubnetMask
Gateway
Pickupthehandsetdial**92#,followthevoiceprompttogettheGateway
DNS1
Pickupthehandsetdial**93#,followthevoiceprompttogettheDNS1
DNS2
Pickupthehandsetanddial**94#,followthevoiceprompttogettheDNS2
PowerIndicationLEDonyourYealinkT18PIPPhone
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GreenLight
LEDStatusDescription
SteadyGreenThephoneisundertheidlestatus
SlowBlinkingThereisacallonmute
FastBlinkingTwiceThephoneisunderDND/ForwardStatus
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RedLight
LEDStatusDescription
SteadyRedThereisanewvoicemailtoyourextension
SlowBlinkingThereisanincomingcalltothedevice
FastBlinkingTwiceThereisacallonhold
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OrangeLight
LEDStatusDescription
SteadyOrangePowerOn
BlinkingOrangeNetworkunavailable,theaccountisnot
registeredorregisteredfailed
SteadyOrangeUpdating

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Regency5000‐YealinkT18PIPUserGuide.Docx V1.00.0001
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PhoneDivertsandPickups
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PhoneDivertOn*72pressDialanddestinationnumber
RemovePhoneDivert*73pressDial
PhoneDivertOnBusy*90pressDial
RemoveDivertOnBusy*91pressDial
PhoneDivertNoAnswer*92pressDial
RemoveDivertNoAnswer*93pressDial
CallPickup*98pressDial
DNDActivate*78pressDial
DNDDe‐activate*79pressDial
StarCodes
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AutomaticCallBackDeactivation #8
CallForwardingAlwaysToVoiceMailActivation*21
CallForwardingAlwaysToVoiceMailDeactivation#21
CallForwardingBusyToVoiceMailActivation*40
CallForwardingBusyToVoiceMailDeactivation#40
CallForwardingNoAnswerActivation*92
CallForwardingNoAnswerDeactivation*93
CallForwardingNoAnswerToVoiceMailActivation*41
CallForwardingNoAnswerToVoiceMailDeactivation#41
CallForwardingNotReachableActivation*94
CallForwardingNotReachableDeactivation*95

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Regency5000‐YealinkT18PIPUserGuide.Docx V1.00.0001
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CallingLineIDDeliveryBlockingperCall*67
CallingLineIDDeliveryperCall*65
CallReturn*69
CallWaitingPersistentActivation*43
CallWaitingPersistentDeactivation#43
CancelCallWaiting*70
ClearVoiceMessageWaitingIndicator*99
CustomerOriginatedTrace*57
DirectedCallPickup*97
DirectedCallPickupwithBarge‐in*33
DirectVoiceMailTransfer*55
LastNumberRedial*66
PerCallAccountCode*71
PushtoTalk*50
SpeedDial100*75
SpeedDial8*74

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Regency5000‐YealinkT18PIPUserGuide.Docx V1.00.0001
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OperatingInstructions
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Notice1.IftheWAN(wideareanetwork)connectionfailstoasiteforanyreason,
includingafaultonthecircuitorapowercut,thentheabilitytomake
andreceivecallsfromtheIPphonesutilisingthatWANcircuitwillbe
restricted.Thesefailuresmaybecausedforreasonsoutsideour
control. Otherserviceswillbefullymaintainedincludingvoicemailand
theabilitytodivertcallstoothernumbersincludingmobiles.Ifanother
workingWANcircuitisavailableatthatsitethenthiscanbeusedtofully
restoreservicetoallphones.
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2.TheR5000serviceallowsforcallsto999and112,howevertheseservices
willbeaffectedifthereisapowercutoryourWANcircuitfails
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3.Withregard999servicesnolocationinformationispassedtothe
emergencyservicesoperatorthiswillmeanthatyouwillhavetostate
theaddressthatyouwishtheemergencyservicetoattend.
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4.R5000doesnotofferapaperbasedtelephonedirectoryservice
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5.IfyourequireaPDFthatallowsyoutoprintoffstickerstoattachtothe
phonedeviceexplainingtheabovepleasecontactus.