Yealink SIP-T54S User manual

Copyright
Copyright © 2017 YEALINK(XIAMEN) NETWORK TECHNOLOGY CO., LTD.
Copyright © 2017 Yealink(Xiamen) Network Technology CO., LTD. All rights reserved. No parts of this
publication may be reproduced or transmitted in any form or by any means, electronic or mechanical,
photocopying, recording, or otherwise, for any purpose, without the express written permission of
Yealink(Xiamen) Network Technology CO., LTD. Under the law, reproducing includes translating into
another language or format.
When this publication is made available on media, Yealink(Xiamen) Network Technology CO., LTD. gives
its consent to downloading and printing copies of the content provided in this file only for private use
but not for redistribution. No parts of this publication may be subject to alteration, modification or
commercial use. Yealink(Xiamen) Network Technology CO., LTD. will not be liable for any damages arising
from use of an illegally modified or altered publication.
Warranty
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE SUBJECT TO
CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS
GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS
OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.
YEALINK(XIAMEN) NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink(Xiamen) Network Technology
CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential damages in
connection with the furnishing, performance, or use of this guide.
Declaration of Conformity
Hereby, Yealink(Xiamen) Network Technology CO., LTD. declares that this phone is in conformity with
the essential requirements and other relevant provisions of the CE, FCC.
You can find the CE and FCC information from the label on the back of the IP phone.
Statements of compliance can be obtained by contacting suppo[email protected].
CE Mark Warning
This device is marked with the CE mark in compliance with RED Directives 2014/53/EU.
Part 15 FCC Rules
Any changes or modifications not expressly approved by the party responsible for compliance could void the user's
authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and

2. this device must accept any interference received, including interference that may cause undesired operation.
Industry Canada (IC)
This Class [B] digital apparatus complies with Canadian ICES-003& ICRSS-247 and ICCS-03 Part V Rules.
Operation is subject to the following conditions:
1This device may not cause interference.
2This device must accept any interference, including interference that may cause undesired operation of the device.
Privacy of communications may not be ensured when using this telephone.
''This product meets the applicable Innovation, Science and Economic Development Canada technical
specifications. / Ce produit répond àla innovation, des sciences et de Développement économique Canada
spécifications techniques applicables.”
''The Ringer Equivalence Number (REN) indicates the maximum number of devices allowed to be connected to a
telephone interface. The termination of an interface may consist of any combination of devices subject only to the
requirement that the sum of the RENs of all the devices not exceed five. / Le nombre equivalent de sonneries (REN)
indique le nombre maximal de terminaux qui peuvent être raccordés àune interface téléphonique. La terminaison
d'une interface peut consister en une combinaison de dispositifs, àla seule condition que la somme des REN de tous
les dispositifs ne dépasse pas cinq.''
Australian Rules Warning
Metallic objects may be retained if placed near or on the handset receiver
Class B Digital Device or Peripheral
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experienced radio/TV technician for help.
WEEE Warning
To avoid the potential effects on the environment and human health as a result of the presence of
hazardous substances in electrical and electronic equipment, end users of electrical and electronic
equipment should understand the meaning of the crossed-out wheeled bin symbol. Do not dispose
of WEEE as unsorted municipal waste and have to collect such WEEE separately.
Customer Feedback

We are striving to improve our documentation quality and we appreciate your feedback. Email your
opinions and comments to [email protected].

GNU GPL INFORMATION
Yealink SIP-T54S media IP phone firmware contains third-party software under the GNU General Public License (GPL).
Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of
the license.
The original GPL license, source code of components licensed under GPL and used in Yealink products can be
downloaded online:
http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.

About This Guide
v
About This Guide
Thank you for choosing the SIP-T54S media IP phone, which is exquisitely designed to provide
business telephony features, such as Call Hold, Call Transfer, Busy Lamp Field, Multicast Paging
and Conference over an IP network.
This guide provides everything you need to quickly use your new phone. First, verify with your
system administrator that the IP network is ready for phone configuration. Also be sure to read
the Packaging Contents and Regulatory Notices sections in this guide before you set up and use
the SIP-T54S media IP phone.
In This Guide
Topics provided in this guide include:
Chapter 1 Overview
Chapter 2 Getting Started
Chapter 3 Customizing Your Phone
Chapter 4 Basic Call Features
Chapter 5 Advanced Phone Features

User Guide for the SIP-T54S media IP Phone
vi

Table of Contents
vii
Table of Contents
About This Guide ........................................................................... v
In This Guide ..............................................................................................................................................................v
Table of Contents.........................................................................vii
Overview .........................................................................................1
Hardware Component Instructions ..................................................................................................................1
Icon Instructions.......................................................................................................................................................3
Feature Status Icons............................................................................................................................................3
Line Key Icons........................................................................................................................................................4
Other Icons.............................................................................................................................................................8
LED Instructions..................................................................................................................................................... 10
User Interfaces ....................................................................................................................................................... 12
Phone User Interface....................................................................................................................................... 12
Web User Interface........................................................................................................................................... 12
Documentations.................................................................................................................................................... 15
Getting Started.............................................................................17
Packaging Contents ............................................................................................................................................. 17
Optional Accessories....................................................................................................................................... 18
Phone Installation ................................................................................................................................................. 20
Network Connection............................................................................................................................................ 23
Connecting to the Wired Network............................................................................................................. 23
Connecting to the Wireless Network........................................................................................................ 23
Phone Initialization............................................................................................................................................... 24
Phone Status........................................................................................................................................................... 24
Basic Network Settings....................................................................................................................................... 25
Wireless Network Settings ................................................................................................................................ 28
Activating the Wi-Fi Mode............................................................................................................................ 28
Connecting to the Wireless Network........................................................................................................ 29
Viewing the Wireless Network Information ........................................................................................... 31
Managing the Saved Wireless Network................................................................................................... 32
Disconnecting the Wireless Network Connection ............................................................................... 33
Deactivating the Wi-Fi Mode....................................................................................................................... 33
Registration ............................................................................................................................................................. 33
Idle Screen ............................................................................................................................................................... 34

User Guide for the SIP-T54S media IP Phone
viii
Entering Data and Editing Fields..................................................................................................................... 35
Customizing Your Phone.............................................................39
General Settings .................................................................................................................................................... 39
Wallpaper............................................................................................................................................................. 39
Transparency ...................................................................................................................................................... 42
Screen Saver........................................................................................................................................................ 43
Power Saving...................................................................................................................................................... 46
Backlight............................................................................................................................................................... 49
Language.............................................................................................................................................................. 50
Idle Clock Display.............................................................................................................................................. 51
Time & Date........................................................................................................................................................ 51
Administrator Password................................................................................................................................. 53
Key As Send ........................................................................................................................................................ 54
Phone Lock.......................................................................................................................................................... 55
Audio Settings........................................................................................................................................................ 58
Volume.................................................................................................................................................................. 58
Ring Tones........................................................................................................................................................... 59
Key Tone............................................................................................................................................................... 61
Contact Management ......................................................................................................................................... 62
Directory............................................................................................................................................................... 62
Local Directory ................................................................................................................................................... 64
Blacklist ................................................................................................................................................................. 77
Remote Phone Book........................................................................................................................................ 79
Call History Management.................................................................................................................................. 81
Viewing History Records................................................................................................................................ 81
Placing a Call from History Records .......................................................................................................... 82
Adding a Contact to the Local Directory/Blacklist............................................................................... 82
Deleting History Records............................................................................................................................... 82
Disabling History Record ............................................................................................................................... 83
Search Source List in Dialing ............................................................................................................................ 83
System Customizations....................................................................................................................................... 85
Headset Use........................................................................................................................................................ 85
Bluetooth Headset............................................................................................................................................ 87
DSS Keys............................................................................................................................................................... 92
Account Management ..................................................................................................................................105
Dial Plan..............................................................................................................................................................108
Emergency Number.......................................................................................................................................114
Live Dialpad.......................................................................................................................................................115
Hotline.................................................................................................................................................................115
Basic Call Features......................................................................117
Placing Calls ..........................................................................................................................................................117

Table of Contents
ix
Answering Calls....................................................................................................................................................120
Ending Calls...........................................................................................................................................................122
Redialing Numbers.............................................................................................................................................122
Recent Call In Dialing ........................................................................................................................................122
Auto Answer..........................................................................................................................................................121
Auto Redial............................................................................................................................................................124
Call Completion...................................................................................................................................................125
ReCall.......................................................................................................................................................................127
Call Mute ................................................................................................................................................................127
Muting a Call ....................................................................................................................................................128
Muting While Dialing ....................................................................................................................................128
Call Hold/Resume ...............................................................................................................................................129
Do Not Disturb (DND).......................................................................................................................................130
Call Forward ..........................................................................................................................................................135
Static Forwarding............................................................................................................................................135
Dynamic Forwarding .....................................................................................................................................144
Call Transfer...........................................................................................................................................................144
Blind Transfer....................................................................................................................................................144
Semi-attended Transfer................................................................................................................................146
Attended Transfer...........................................................................................................................................146
Call Waiting ...........................................................................................................................................................147
Conference ............................................................................................................................................................148
Local Conference ............................................................................................................................................148
Network Conference......................................................................................................................................149
Call Park/Retrieve................................................................................................................................................151
FAC Mode ..........................................................................................................................................................152
Transfer Mode..................................................................................................................................................154
Call Pickup .............................................................................................................................................................156
Directed Call Pickup.......................................................................................................................................156
Group Call Pickup ...........................................................................................................................................158
Anonymous Call ..................................................................................................................................................160
Anonymous Call Rejection ..............................................................................................................................161
Advanced Phone Features.........................................................163
Busy Lamp Field (BLF)........................................................................................................................................163
Configuring the BLF Feature on the IP Phone.....................................................................................163
Using BLF Feature on the IP Phone .........................................................................................................168
BLF List ....................................................................................................................................................................170
Call Recording ......................................................................................................................................................172
Recording Using a USB Flash Drive .........................................................................................................173
Recording Using a Record Key..................................................................................................................179
Hot Desking ..........................................................................................................................................................181
Intercom .................................................................................................................................................................183

User Guide for the SIP-T54S media IP Phone
x
Configuring the Intercom Feature on the IP Phone..........................................................................184
Using Intercom ................................................................................................................................................186
Multicast Paging..................................................................................................................................................187
Sending RTP Stream......................................................................................................................................187
Receiving RTP Stream ...................................................................................................................................191
Using Multicast Paging.................................................................................................................................192
Music on Hold......................................................................................................................................................193
Automatic Call Distribution (ACD) ...............................................................................................................194
Shared Call Appearance (SCA).......................................................................................................................196
Configuring SCA Feature on the IP Phone ...........................................................................................197
Using SCA Feature on the IP Phone........................................................................................................203
Bridged Lines Appearance (BLA)...................................................................................................................210
Configuring BLA Feature on the IP Phone............................................................................................211
Using BLA Feature on the IP Phone.........................................................................................................213
Messages................................................................................................................................................................215
Short Message Service (SMS).....................................................................................................................215
Voice Mail ..........................................................................................................................................................218
Message Waiting Indicator (MWI) ...........................................................................................................219
Regulatory Notices ....................................................................223
Service Agreements ...........................................................................................................................................223
Limitations of Liability .......................................................................................................................................223
Safety Instructions ..............................................................................................................................................223
Appendix.....................................................................................225
Appendix A –Time Zones................................................................................................................................225
Appendix B –Menu Structure........................................................................................................................227
Index ...........................................................................................229

Overview
1
Overview
This chapter provides the overview of the SIP-T54S media IP phone. Topics include:
Hardware Component Instructions
Icon Instructions
LED Instructions
User Interfaces
Documentations
If you require additional information or assistance with your new phone, contact your system
administrator.
Hardware Component Instructions
The main hardware components of the SIP-T54S media IP phone are the LCD screen and the
keypad.

User Guide for the SIP-T54S Media IP Phone
2
Hardware component instructions of the SIP-T54S media IP phone are:
Item
Description
①
LCD Screen
Shows information about calls, messages, soft keys, time, date
and other relevant data:
• Default account
• Call information—caller ID, call duration
• Icons (for example, )
• Missed call text, second incoming caller information
• Prompt text (for example, "Saving config file!")
• Time and date
②
Power Indicator LED
Indicates call status, message status and phone’s system
status.
• Receives an incoming call—Fast-flashing
• Receives a voice mail or text message—Slow-flashing
③
Line Keys
Use these keys to activate up to sixteen accounts and assign
various features.
④
Soft Keys
Label automatically to identify their context-sensitive features.
⑤
Keypad
Provides the digits, letters and special characters in
context-sensitive applications.
⑥
HEADSET Key
• Toggles and indicates the headset mode.
The key LED illuminates solid green when headset mode is
activated.
MUTE Key
• Toggles and indicates mute feature.
The key LED illuminates solid red when the call is muted.
MESSAGE Key
Accesses voice messages.
HOLD Key
Places a call on hold or resumes a held call.
REDIAL Key
Redials a previously dialed number.
TRANSFER Key
Transfers a call to another party.
⑦
Speakerphone Key
Toggles and indicates the hands-free (speakerphone) mode.
The key LED illuminates solid green when hands-free
(speakerphone) mode is activated.
⑧
Volume Key
Adjusts the volume of the handset, headset, speaker, ringer or
media.
⑨
Scroll through the displayed information.
Confirms actions or answers incoming calls.
Cancels actions or rejects incoming calls.
⑩
Speaker
Provides hands-free (speakerphone) audio output.
⑪
Reversible Tab
Secures the handset in the handset cradle when the IP phone
is mounted vertically. For more information on how to adjust

Overview
3
Item
Description
the reversible tab, refer to Yealink Wall Mount Quick
Installation Guide for Yealink IP Phones .
⑫
Hookswitch
• Picking up the handset from the handset cradle, the
hookswitch bounces and the phone connects to the line.
• Laying the handset down on the handset cradle, the phone
disconnects from the line.
Icon Instructions
Feature Status Icons
Icons appearing on the status bar are described in the following table:
Icons
Description
Network is unavailable
Hands-free (speakerphone) mode
Handset mode
Headset mode
Voice Mail
Text Message
Auto Answer
Do Not Disturb (DND)
Keep Mute
Ringer volume is 0
Phone Lock
Missed Calls
Call Forward
Recording starts successfully (Using a USB flash drive)

User Guide for the SIP-T54S Media IP Phone
4
Icons
Description
Recording is paused (Using a USB flash drive)
Bluetooth mode is on
Bluetooth headset is both paired and connected
Wi-Fi connection is successful
Wi-Fi connection fails
USB flash drive is connected
Line Key Icons
Icons appearing on the line key label are described in the following tables:
Icon indicator (associated with line key features)
Icons
Description
Hold/Public Hold
Private Hold
DND
Voice Mail
SMS
Direct Pickup
Group Pickup
DTMF
Prefix
Local Group
XML Group
LDAP
XML Browser
Conference
Forward

Overview
5
Icons
Description
Transfer
ReCall
Record
URL Record
Recording starts successfully (Record/URL Record)
Multicast Paging
Group Listening
Paging List
Hot Desking
Zero Touch
URL
Phone Lock
Directory
Speed Dial
Icon indicator (associated with line)
Icons
Description
The private line registers successfully
The shared/bridged line registers successfully
Registering
Register failed
DND is enabled on this line
Call forward is enabled on this line

User Guide for the SIP-T54S Media IP Phone
6
Icon indicator (associated with call park/retrieve park)
Icons
Description
Call Park (Park successfully; Call park idle state)
Call Park (Park failed)
Call Park (Call park ringing state)
Retrieve Park
Icon indicator (associated with ACD)
Icon
Description
Log in the ACD system
The ACD status is available
The ACD state is Wrap up
The ACD status is unavailable
Log out of the ACD system
Icon indicator (associated with intercom)
Icons
Description
Intercom idle state
Intercom ringing state
Intercom callout/talking state
Intercom failed state
Icon indicator (associated with BLF/BLF List)
Icons
Description
BLF/BLF List idle state

Overview
7
Icons
Description
BLF/BLF list ringing state
BLF/BLF list callout state
BLF/BLF list talking state
BLF hold state
BLF list call park state
BLF/BLF List failed state
Icon indicator (associated with a shared line)
The local SCA phone indicates the phone is involved in an SCA call, while the monitoring SCA
phone indicates the phone is not involved in the SCA call.
Icon
Description
The shared line is idle.
(for monitoring SCA phone)
The shared line is seized.
The shared line receives an incoming call.
The shared line is dialing.
The shared line is in conversation.
The shared line conversation is placed on public
hold.
(for local SCA phone)
(for monitoring SCA phone)
The shared line conversation is placed on private
hold.
The shared line conversation is barged in by the
other shared line party.

User Guide for the SIP-T54S Media IP Phone
8
Icon
Description
For a multi-party call, all the shared line parties
participating in this call place the shared line
conversation on hold.
Icon indicator (associated with a bridged line)
The local BLA phone indicates the phone is involved in a BLA call, while the monitoring BLA
phone indicates the phone is not involved in the BLA call.
Icon
Description
The bridged line is idle.
(for monitoring BLA phone)
The bridged line is seized.
The bridged line receives an incoming call.
The bridged line is dialing.
The bridged line is in conversation.
The bridged line conversation is placed on hold.
Other Icons
Icons appearing when accessing features are described in the following tables:
Icon indicator (associated with Wi-Fi)
Icon
Description
Unsecure wireless network signal strength
(weak to strong)
Connected
Secure wireless network signal strength (weak
to strong)
Connected
Unsecure wireless network signal strength
(weak to strong)
Not connected