Yealink T21 User manual

Vox Centrex Yealink T20/T21 User Guide
Author Dale Ellwood
Department: Vox Telecom R&D
Date: September 2014

TABLE OF CONTENTS
Handset Description ……………………………………………
Page 2
Keypad Lock ………………………………………………………
Page 5
Directory ……………………………………………………………
Page 5
Adding an Entry ………………………………………….
Page 5
Edit or Delete an Entry …………………………………
Page 5
Black List ……………………………………………………
Page 5
Dialling from Directory ………………………………….
Page 6
Making a Call ………………………………………………………
Page 6
Placing call on Hold …………………………………………….
Page 6
Making 2nd Call ……………………………………………. Page 6
Answering a call ………………………………………………….
Page 6
Denying an Incoming Call …………………………….
Page 7
Call History …………………………………………………………
Page 7
Do Not Disturb (DND) ……………………………………………
Page 7
Call Forwarding ……………………………………………………
Page 7
Call Waiting …………………………………………………………
Page 8
Call Transfer ……………………………………………………….. Page 8
Blind Transfer ………………………….…………………. Page 8
Announced Transfer ……………..………….…………. Page 8
3 Way Conference ………………………………………………… Page 8
Call Pick Up …………………………………………………………. Page 8
Voicemail ……………………………………………………………. Page 9
Customer Self-Care ……………………………………………… Page 10
Created By Dale Ellwood 1Vox_Yealink_SIP-T20P_V2

Keypad
The DTMF numeric keypad
•Entry of digits only (e.g., when dialling a phone number)
•Typing in letters and digits.
The Power Indication LED
On: the phone is powered.

Off: the phone is not powered.
Line/Function soft keys
2x Line buttons.
Created By Dale Ellwood 2Vox_Yealink_SIP-T20P_V2

Navigation Keys
Use the navigation keys to navigate in the display menus and
confirm/cancel actions.
The audio device control keys can perform the following actions:
Adjust the volume of the handset, headset, speaker and ring tone.
Allows for hands-free communication during calls.
Place and receive calls through an optionally connected headset.
Mute during calls.
Allow users to access the voicemail messages.
Transfer the current call to a third party.
Redial.
Created By Dale Ellwood 3Vox_Yealink_SIP-T20P_V2

Icon Instruction
The IP Phone displays different kinds of icons on its LCD; you can refer to
the following for their meanings:
Flashes when the internet is disconnected
Received Call
Dialled Calls
Input Method: all letters and numbers
Input Method: numbers
Input Method: letters in lower case
Input Method: letters in upper case
Call mute
Voicemail
SMS
Call Hold
Call Forward
Missed Call
Auto answer
In handset mode
Hands-free Speaker Phone Mode
In headset mode
Created By Dale Ellwood 4Vox_Yealink_SIP-T20P_V2

Keypad Lock
To lock the keypad:
Long Press the #key

The icon will be displayed on the top right corner of the idle screen.

To unlock the keypad:

Press any key, enter the PIN and press OK. “Default PIN is 1122”
To change the default PIN:
Press MENU->Settings->Basic Settings->Phone Unlock Pin

Enter the current Pin. “Default = 1122”

Use the navigation key to scroll down.
Enter the new Pin
Use the navigation key to scroll down.
Confirm the new PIN.
Press OK
Directory
Adding an entry
Press the Phone Book button. (left hand button under display)

Select Local Directory
Select Contact List
Select Add
Enter the name and use the navigation button to enter numbers
for contact.
Press OK to save.
Note: Use the 123 soft key to select between numeric and upper/lower
case alphanumeric modes. Use the X button to delete an entry.
Edit or Delete an entry
Press the Phone Book button

Select Local Directory
Select Contact List
Use the Up/Down navigation key to highlight the entry you want to edit or
delete.
Use the Left/Right navigation key to select Edit or Delete and press OK.
To edit the entry, use the navigation Up/Down button to edit the name
or number, press OK when finished.
Black List
Callers added to the Black List will go straight to your voicemail.
Created By Dale Ellwood 5Vox_Yealink_SIP-T20P_V2

Dialling from the Directory
Press the Phone Book button

Select Local Directory
Select Contact List
Use the navigation Up/Down key to highlight the entry you want dial.
Press the OK button.
Making a call
To make a phone call:
Pick up the handset, icon will be showed in the idle screen.

Press the Speaker button, icon will be showed in the idle screen.

Press the Speaker button then the Headset button if the headset
is connected to the Headset Port in advance.
You can also dial the number first, and then choose the method you
will use to speak to the other party.
Placing a Call on Hold
While on an active call, press the Hold button.

To retrieve the held call, press the Hold button again.
To active a 2nd call:
Place the 1st call on Hold.
Press Line 2 key.
Dial the number and press OK.
Toggle between held calls using the navigation Up/Down button
and press Hold to reconnect to the caller
Answering a call
Answering an incoming call
If you are not on an active call, lift the handset, press the Speaker to
answer using the speakerphone or press the Speaker button to answer
using the headset.

If you are on an active call, press the flashing Line 2 key to answer the
2nd call. This will place the 1st call on Hold and you can toggle between
the calls by using the navigation Up/Down button and pressing Hold.
Note: During the conversation, you can alternate between Headset, Handset and
Speakerphone by pressing the corresponding buttons or picking up the handset.
Created By Dale Ellwood 6Vox_Yealink_SIP-T20P_V2

Denying an incoming call
Press the Xbutton to reject an incoming call and send it directly to
your voicemail.
Call History
To access the handset call logs
Press the Menu button, scroll to History and press OK.

Use the navigation Left/Right button to scroll between, Dialled Calls,
Received Calls,Missed Calls or Forwarded Calls.

Use the navigation Up/Down key to scroll between the entries in each log.
Press OK to dial the number.
Press Contact button add it to the phone book.
DND (Do Not Disturb)
Note: All calls will be directed to your voicemail when DND is active.
Press Menu

Selects Features
Select DND
Select Enable or Disable
DND will be displayed in the screen
Call Forwarding
This feature allows you to forward an incoming call to another phone number e.g.
anther extension, a group or an external number. When call forwarding is active
the display showed the icon.
The following call forwarding events can be configured:
Cancel: Call forwarding is deactivated.

Always: All incoming calls are immediately forwarded.
Busy: Incoming calls are forwarded when the phone is busy. (Note; for
this feature to work, Call Waiting must be deactivated on the handset)

No Answer: Incoming calls are forwarded when the phone is
not answered after a specific period.
To configure Call Forwarding
Select: Menu->Features->Forward.

Select the type of forward you want.

Enable the forward using the navigation key.
Scroll down and enter the phone number you want to forward your calls to.

Press OK to save the changes.

When selecting No Answer forward, scroll down to enter the time,
in seconds, that the handset should ring before forwarding the call.
Created By Dale Ellwood 7Vox_Yealink_SIP-T20P_V2

Call Waiting
This call feature allows your phone to accept other incoming calls to an extension
already in an active call.
To enable/disable Call Waiting:
Select Menu->Features->Call Waiting.

Use the navigation keys or Disable/Enable soft key to active/inactive
call waiting.
Use the navigation key to select if a Tone is played while call waiting
is active.

Press OK to save the changes.
Call Transfer
Blind Transfer
Press the TRAN button during the active conversation; the call will be on
hold.

Dial the extension or telephone number and press TRAN.
Announced Transfer
Press the TRAN button during the active conversation; the call will be on
hold.

Dial the extension or telephone number and press OK.

Wait for the 3rd party to answer and announce the call.
Press the TRAN button.
3-way Conference
To establish a conference:
Press the Conf soft key during an active call.

The first call is placed on hold. Dial the number to conference in and press
OK.

When the call is answered, press the CONF button.
Hang up to disconnect all parties.
Call Pick Up
To answer a call ringing at another extension in the same pickup
group, dial *78.

To answer a call ringing at another extension not in the same
pickup group, dial *78 + extension number.
Created By Dale Ellwood 8Vox_Yealink_SIP-T20P_V2

Voicemail
Setting up your voicemail
Dial *98 or dial your extension number.
You will be directed to the Main Menu of your mailbox.
Select Option 1 to listen to your messages.

Select Option 3 for personal options.
Exit press *
Personal Options
Press 2 for admin options
oPress 1 to change your password. (Default is 777)
oPress 3 to change the prompt level.
oPress 4 to toggle date and time announcement on or off.
oPress 6 to toggle auto play on or off.
Press 3 for personal greetings.

oFor extended absence greeting press 1.
o For personal greeting press 2.
o To record your name press 3.
Retrieving Voicemail Messages
When messages are left in your mailbox, the message lamp will come
on and the display will indicate that you have a new voice message.

To access your mailbox press the Message button or the Connect
soft key.

Press 1.
While listening to voicemail messages:
Press any digit to skip to the end of the message.

To replay the message press 4
To delete the message press 7
To save the message press 9
Created By Dale Ellwood 9Vox_Yealink_SIP-T20P_V2

Main#Menu
To#Check#
To#Hear#Account#
To#Change#
To#manage#
To#access#
voicemail#press
Balances##press
forward#settings####
additional#DID#
preferences#
press
numbers
press
1
2
3
press
4
5
Voicemail#Menu
Account#Info#Menu
To#listen#to#
To#go#to#your#
To#return#to#
To#Listen#to#
To#listen#to#
To#return#to#
new#messages#
voicemail#
the#voicemail#
your#balance#
the#last#5#calls#
the#voicemail#
press
options########
main#menu#
again########
dialled#######
main#menu#
1
press
2
press
*
press
1
press
2
press
*
Voicemail#Options#Menu
To#enable/
To#enable/
To#enable/#
To#return#to#
To#return#to#
disable#
disable#auto#
disable#date#
the#voicemail#
the#voicemail#
voicemail#
play#press
&#time#
menu#
main#menu#
press
1
2
press
3
Press
#
press
*
Listen#To#Voicemail
To#listen#to#
To#listen#to#
To#call#the#caller#
To#hear#the#
To#delete#the#
To#return#to#
To#return#to#
the#next#
the#message#
that#left#the#
date#&#time#
message#
the#voicemail#
the#voicemail#
message#
again
message
press
press
menu#
main#menu#
press
1
press
2
press
3
4
5
Press
#
press
*
Call#Forwarding#Menu
To#enable#
To#enable#
To#enable#
To#disable#
To#return#to#
followGme#
FWD#Busy#
FWD#all#
call#FWD#
the#voicemail#
mode#
mode#
mode#
press
main#menu#
press
1
press
2
press
3
4
press
*
Dial#in#the#
number#and#
press
#
To#change#the#
To#return#to#the#
To#return#to#the#
FWD#number#
call#forwarding#
voicemail#main#
press
menu#
menu#press
1
press
#
*
Preferences#Menu
To#enable/
To#enable/
To#manage#
To#change#
To#return#to#
disable#call#
disable#sending#
your#
your#mailbox#
the#voicemail#
waiting#
caller#ID#
greetings#
language#
main#menu#
press
1
press
2
press
3
press
4
press
*
Greetings#Menu
To#record#a#
To#set#the#
To#return#to#
To#return#to#
new#custom#
standard#
preferences#
the#voicemail#
greeting#
greeting#
menu#
main#menu#
press
1
press
2
press
#
press
*
Customer Self Care
Dial *99
Enter your pin and press to reach the main menu.
Note: The default Pin is “777”.
For security reasons this should be changed as
Instructed in the “Voicemail” section of this user
guide. At 1st login you will be requested to select your
language. Option 4 from the main menu is not applicable to
IP Centrex customers
Call#Follow#Me#Menu
To#listen#to#
To#delete#all#
To#add#
To#change#the#
To#return#to#the#
To#return#to#the#
your#followGme#
followGme#
followGme#
order#of#followG
call#forwarding#
voicemail#main#
numbers
numbers#
numbers#
me#numbers
menu#
menu#press
press
1
press
2
press
3
press
4
press
#
*
To#confirm#
Dial#in#the#
deletion#
number#and#
press
press
#
#
To#use#these#
To#use#these#
To#use#these#
numbers#
numbers#
numbers#in#the#
randomly#
simultaneously#
order#entered#
press
1
press
2
press
3
To#add#
To#continue#
another#
press
number#
press
1
#