Yealink T21 User manual

Vox Centrex Yealink T20/T21 User Guide
Author Dale Ellwood
Department: Vox Telecom R&D
Date: September 2014

TABLE OF CONTENTS
Handset Description ……………………………………………
Page 2
Keypad Lock ………………………………………………………
Page 5
Directory ……………………………………………………………
Page 5
Adding an Entry ………………………………………….
Page 5
Edit or Delete an Entry …………………………………
Page 5
Black List ……………………………………………………
Page 5
Dialling from Directory ………………………………….
Page 6
Making a Call ………………………………………………………
Page 6
Placing call on Hold …………………………………………….
Page 6
Making 2nd Call ……………………………………………. Page 6
Answering a call ………………………………………………….
Page 6
Denying an Incoming Call …………………………….
Page 7
Call History …………………………………………………………
Page 7
Do Not Disturb (DND) ……………………………………………
Page 7
Call Forwarding ……………………………………………………
Page 7
Call Waiting …………………………………………………………
Page 8
Call Transfer ……………………………………………………….. Page 8
Blind Transfer ………………………….…………………. Page 8
Announced Transfer ……………..………….…………. Page 8
3 Way Conference ………………………………………………… Page 8
Call Pick Up …………………………………………………………. Page 8
Voicemail ……………………………………………………………. Page 9
Customer Self-Care ……………………………………………… Page 10
Created By Dale Ellwood 1Vox_Yealink_SIP-T20P_V2

Keypad
The DTMF numeric keypad
•Entry of digits only (e.g., when dialling a phone number)
•Typing in letters and digits.
The Power Indication LED
On: the phone is powered.

Off: the phone is not powered.
Line/Function soft keys
2x Line buttons.
Created By Dale Ellwood 2Vox_Yealink_SIP-T20P_V2

Navigation Keys
Use the navigation keys to navigate in the display menus and
confirm/cancel actions.
The audio device control keys can perform the following actions:
Adjust the volume of the handset, headset, speaker and ring tone.
Allows for hands-free communication during calls.
Place and receive calls through an optionally connected headset.
Mute during calls.
Allow users to access the voicemail messages.
Transfer the current call to a third party.
Redial.
Created By Dale Ellwood 3Vox_Yealink_SIP-T20P_V2

Icon Instruction
The IP Phone displays different kinds of icons on its LCD; you can refer to
the following for their meanings:
Flashes when the internet is disconnected
Received Call
Dialled Calls
Input Method: all letters and numbers
Input Method: numbers
Input Method: letters in lower case
Input Method: letters in upper case
Call mute
Voicemail
SMS
Call Hold
Call Forward
Missed Call
Auto answer
In handset mode
Hands-free Speaker Phone Mode
In headset mode
Created By Dale Ellwood 4Vox_Yealink_SIP-T20P_V2

Keypad Lock
To lock the keypad:
Long Press the #key

The icon will be displayed on the top right corner of the idle screen.

To unlock the keypad:

Press any key, enter the PIN and press OK. “Default PIN is 1122”
To change the default PIN:
Press MENU->Settings->Basic Settings->Phone Unlock Pin

Enter the current Pin. “Default = 1122”

Use the navigation key to scroll down.
Enter the new Pin
Use the navigation key to scroll down.
Confirm the new PIN.
Press OK
Directory
Adding an entry
Press the Phone Book button. (left hand button under display)

Select Local Directory
Select Contact List
Select Add
Enter the name and use the navigation button to enter numbers
for contact.
Press OK to save.
Note: Use the 123 soft key to select between numeric and upper/lower
case alphanumeric modes. Use the X button to delete an entry.
Edit or Delete an entry
Press the Phone Book button

Select Local Directory
Select Contact List
Use the Up/Down navigation key to highlight the entry you want to edit or
delete.
Use the Left/Right navigation key to select Edit or Delete and press OK.
To edit the entry, use the navigation Up/Down button to edit the name
or number, press OK when finished.
Black List
Callers added to the Black List will go straight to your voicemail.
Created By Dale Ellwood 5Vox_Yealink_SIP-T20P_V2

Dialling from the Directory
Press the Phone Book button

Select Local Directory
Select Contact List
Use the navigation Up/Down key to highlight the entry you want dial.
Press the OK button.
Making a call
To make a phone call:
Pick up the handset, icon will be showed in the idle screen.

Press the Speaker button, icon will be showed in the idle screen.

Press the Speaker button then the Headset button if the headset
is connected to the Headset Port in advance.
You can also dial the number first, and then choose the method you
will use to speak to the other party.
Placing a Call on Hold
While on an active call, press the Hold button.

To retrieve the held call, press the Hold button again.
To active a 2nd call:
Place the 1st call on Hold.
Press Line 2 key.
Dial the number and press OK.
Toggle between held calls using the navigation Up/Down button
and press Hold to reconnect to the caller
Answering a call
Answering an incoming call
If you are not on an active call, lift the handset, press the Speaker to
answer using the speakerphone or press the Speaker button to answer
using the headset.

If you are on an active call, press the flashing Line 2 key to answer the
2nd call. This will place the 1st call on Hold and you can toggle between
the calls by using the navigation Up/Down button and pressing Hold.
Note: During the conversation, you can alternate between Headset, Handset and
Speakerphone by pressing the corresponding buttons or picking up the handset.
Created By Dale Ellwood 6Vox_Yealink_SIP-T20P_V2

Denying an incoming call
Press the Xbutton to reject an incoming call and send it directly to
your voicemail.
Call History
To access the handset call logs
Press the Menu button, scroll to History and press OK.

Use the navigation Left/Right button to scroll between, Dialled Calls,
Received Calls,Missed Calls or Forwarded Calls.

Use the navigation Up/Down key to scroll between the entries in each log.
Press OK to dial the number.
Press Contact button add it to the phone book.
DND (Do Not Disturb)
Note: All calls will be directed to your voicemail when DND is active.
Press Menu

Selects Features
Select DND
Select Enable or Disable
DND will be displayed in the screen
Call Forwarding
This feature allows you to forward an incoming call to another phone number e.g.
anther extension, a group or an external number. When call forwarding is active
the display showed the icon.
The following call forwarding events can be configured:
Cancel: Call forwarding is deactivated.

Always: All incoming calls are immediately forwarded.
Busy: Incoming calls are forwarded when the phone is busy. (Note; for
this feature to work, Call Waiting must be deactivated on the handset)

No Answer: Incoming calls are forwarded when the phone is
not answered after a specific period.
To configure Call Forwarding
Select: Menu->Features->Forward.

Select the type of forward you want.

Enable the forward using the navigation key.
Scroll down and enter the phone number you want to forward your calls to.

Press OK to save the changes.

When selecting No Answer forward, scroll down to enter the time,
in seconds, that the handset should ring before forwarding the call.
Created By Dale Ellwood 7Vox_Yealink_SIP-T20P_V2

Call Waiting
This call feature allows your phone to accept other incoming calls to an extension
already in an active call.
To enable/disable Call Waiting:
Select Menu->Features->Call Waiting.

Use the navigation keys or Disable/Enable soft key to active/inactive
call waiting.
Use the navigation key to select if a Tone is played while call waiting
is active.

Press OK to save the changes.
Call Transfer
Blind Transfer
Press the TRAN button during the active conversation; the call will be on
hold.

Dial the extension or telephone number and press TRAN.
Announced Transfer
Press the TRAN button during the active conversation; the call will be on
hold.

Dial the extension or telephone number and press OK.

Wait for the 3rd party to answer and announce the call.
Press the TRAN button.
3-way Conference
To establish a conference:
Press the Conf soft key during an active call.

The first call is placed on hold. Dial the number to conference in and press
OK.

When the call is answered, press the CONF button.
Hang up to disconnect all parties.
Call Pick Up
To answer a call ringing at another extension in the same pickup
group, dial *78.

To answer a call ringing at another extension not in the same
pickup group, dial *78 + extension number.
Created By Dale Ellwood 8Vox_Yealink_SIP-T20P_V2

Voicemail
Setting up your voicemail
Dial *98 or dial your extension number.
You will be directed to the Main Menu of your mailbox.
Select Option 1 to listen to your messages.

Select Option 3 for personal options.
Exit press *
Personal Options
Press 2 for admin options
oPress 1 to change your password. (Default is 777)
oPress 3 to change the prompt level.
oPress 4 to toggle date and time announcement on or off.
oPress 6 to toggle auto play on or off.
Press 3 for personal greetings.

oFor extended absence greeting press 1.
o For personal greeting press 2.
o To record your name press 3.
Retrieving Voicemail Messages
When messages are left in your mailbox, the message lamp will come
on and the display will indicate that you have a new voice message.

To access your mailbox press the Message button or the Connect
soft key.

Press 1.
While listening to voicemail messages:
Press any digit to skip to the end of the message.

To replay the message press 4
To delete the message press 7
To save the message press 9
Created By Dale Ellwood 9Vox_Yealink_SIP-T20P_V2