Yealink T21 User manual

Vox Centrex Yealink T20/T21 User Guide
Author Dale Ellwood
Department: Vox Telecom R&D
Date: September 2014

TABLE OF CONTENTS
Handset Description ……………………………………………
Page 2
Keypad Lock ………………………………………………………
Page 5
Directory ……………………………………………………………
Page 5
Adding an Entry ………………………………………….
Page 5
Edit or Delete an Entry …………………………………
Page 5
Black List ……………………………………………………
Page 5
Dialling from Directory ………………………………….
Page 6
Making a Call ………………………………………………………
Page 6
Placing call on Hold …………………………………………….
Page 6
Making 2nd Call ……………………………………………. Page 6
Answering a call ………………………………………………….
Page 6
Denying an Incoming Call …………………………….
Page 7
Call History …………………………………………………………
Page 7
Do Not Disturb (DND) ……………………………………………
Page 7
Call Forwarding ……………………………………………………
Page 7
Call Waiting …………………………………………………………
Page 8
Call Transfer ……………………………………………………….. Page 8
Blind Transfer ………………………….…………………. Page 8
Announced Transfer ……………..………….…………. Page 8
3 Way Conference ………………………………………………… Page 8
Call Pick Up …………………………………………………………. Page 8
Voicemail ……………………………………………………………. Page 9
Customer Self-Care ……………………………………………… Page 10
Created By Dale Ellwood 1Vox_Yealink_SIP-T20P_V2

Keypad
The DTMF numeric keypad
•Entry of digits only (e.g., when dialling a phone number)
•Typing in letters and digits.
The Power Indication LED
On: the phone is powered.

Off: the phone is not powered.
Line/Function soft keys
2x Line buttons.
Created By Dale Ellwood 2Vox_Yealink_SIP-T20P_V2

Navigation Keys
Use the navigation keys to navigate in the display menus and
confirm/cancel actions.
The audio device control keys can perform the following actions:
Adjust the volume of the handset, headset, speaker and ring tone.
Allows for hands-free communication during calls.
Place and receive calls through an optionally connected headset.
Mute during calls.
Allow users to access the voicemail messages.
Transfer the current call to a third party.
Redial.
Created By Dale Ellwood 3Vox_Yealink_SIP-T20P_V2

Icon Instruction
The IP Phone displays different kinds of icons on its LCD; you can refer to
the following for their meanings:
Flashes when the internet is disconnected
Received Call
Dialled Calls
Input Method: all letters and numbers
Input Method: numbers
Input Method: letters in lower case
Input Method: letters in upper case
Call mute
Voicemail
SMS
Call Hold
Call Forward
Missed Call
Auto answer
In handset mode
Hands-free Speaker Phone Mode
In headset mode
Created By Dale Ellwood 4Vox_Yealink_SIP-T20P_V2