Yealink SIP-T21(P) E2 User manual

PLACE CALLS
Using the handset
Dial the number you are calling, then pick up the handset.
Note: You may place a call by picking up the handset before dialing. Just be aware, the system will attempt to com-
plete the call after a slight pause in entering digits on the dialpad.
Using the speakerphone
With the handset in the cradle, dial the number you are calling,
then press or the Send soft key.
ANSWER CALLS
Using the handset
When a call comes in, pick up the handset.
Using the speakerphone
When a call comes in, press or the Answer soft key.
Answer a second call
When a second call comes in, press the Answer soft
key or the blinking line key. The active call is
automatically placed on hold.
HOLD AND RESUME CALLS
Place a call on hold
Press the Hold soft key during an active call. The line key controlling that call will blink.
Resume a held call
Press the blinking line key or the Resume sof t key.
Note: You may need to press or on the navigation dial to select the desired call before you see the Resume soft
key.
Yealink SIP-T21P E2 Quick Reference Guide
For full user guides and video tutorials, visit help.ena.com and select ENA SmartVoice
PHONE LAYOUT
Line keys
Line keys appear to the side of your
screen and indicate the status of
the call being controlled by the key.
When the key is controlling an active
call, it is solid green. When the key
is controlling a call on hold, it is
blinking green.
Soft keys
Soft keys appear at the bottom
of your screen and their functions
change depending on where you
are in a call sequence.
Watching your soft keys is one of
the most helpful things you can do
when using your phone. In almost all
cases, the thing you are most likely
to do next in a call sequence will
appear as a soft key.
Buttons
Physical buttons always perform the
function for which they are labeled.

TRANSFER CALLS
Blind transfer
Send a call directly to a recipient without speaking to the recipient first.
To blind transfer a call:
1. Press the TRAN button or Tran s soft key during an active
call. The call is automatically placed on hold.
2. Enter the number to which you want to transfer the call.
3. Press the TRAN button or the B Tra n s sof t key.
Consultative transfer
Speak to the transfer recipient before sending the caller
through.
To complete a consultative transfer:
1. Press the TRAN button or Tran s soft key during an
active call. The call is automatically placed on hold.
2. Place a call to the transfer recipient by entering
their number then pressing the Send soft key
or waiting for the call to complete.
3. When the transfer recipient answers, if they
are available to take the call, press the TRAN
button or Tr a ns soft key again to complete the transfer.
Direct to voicemail transfer
1. Press the TRAN button or Tran s soft key during an active call. The call is
automatically placed on hold.
2. To transfer to a four-digit extension, enter *90 followed by the number to which
you want to transfer the call. To transfer to a five or six-digit extension, enter *
followed by the number to which you want to transfer the call.
3. Press the B Tr an s soft key.
Return to the original caller
At any point before completing a transfer, you may take the original caller off hold
by pressing the blinking line key or the Resume soft key.
VOICEMAIL
Set up voicemail
If voicemail is available for your extension, the system will
walk you through your voicemail setup the first time you
press the MESSAGE button.
Check voicemail from your phone
Once you have set up your voicemail, press the
MESSAGE button and follow the prompts.
MAKE A 3-WAY CONFERENCE CALL
When you are on an active call, you may
conference in one additional person.
Press the Conference soft key during an active call. The
active call is automatically placed on hold.
Enter the number of the party you would like to
conference in then press the Send soft key or wait for the call
to complete.
When the second party answers, press the Conference soft key again. All
parties are now joined in the conference.
MUTE AND UNMUTE MICROPHONE
Press the  above the microphone mute symbol to mute the microphone
during a call.
Press the  above the microphone mute symbol again to unmute
the microphone during a call.
For full user guides and video tutorials, visit help.ena.com and select ENA SmartVoice
Yealink SIP-T21P E2 Quick Reference Guide