Yealink Vox CentrexT28 User manual

Vox Centrex Yealink T28/38 User Guide
Author: Dale Ellwood
Department: Vox Telecom R&D
Date: September 2014

TABLE OF CONTENTS
Handset Description …………………………………………… Page 2
Keypad Lock ……………………………………………………… Page 5
Directory …………………………………………………………… Page 5
Adding an Entry …………………………………………. Page 5
Edit or Delete an Entry ……………………………….. Page 5
Black List …………………………………………………… Page 5
Dialling from Directory …………………………………. Page 6
Making a Call ……………………………………………………… Page 6
Placing call on Hold ……………………………………………. Page 6
Making 2nd Call ……………………………………………. Page 6
Answering a call …………………………………………………. Page 6
Denying an Incoming Call ……………………………… Page 7
Call History …………………………………………………………. Page 7
Do Not Disturb (DND) ……………………………………………. Page 7
Call Pick Up ………………………………………………………… Page 7
Call Forwarding …………………………………………………… Page 7
Call Waiting ………………………………………………………… Page 8
Call Transfer ………………………………………………………. Page 8
Blind Transfer ……………..……………………………… Page 8
Blind Transfer ……………………………………………. Page 8
3 Way Conference ………………………………………………… Page 9
Voicemail ……………………………………………………………. Page 10
Customer Self-Care ……………………………………………… Page 11
Created By Dale Ellwood 1Vox_Yealink_SIP-T28/38_User_V2

Handset Description
The DTMF numeric keypad
•Entry of digits only (e.g., when dialling a phone number)
•Typing in letters and digits.
The Power Indication LED
On: the phone is powered.

Off: the phone is not powered.
Line/Function soft keys
3x Line buttons for making simultaneous call.

Call Pick Up: used to pick up calls ringing on other extensions.
Call Park: used for parking calls on the system.
Message: used for accessing the Instant Message feature.
Programmable Keys
Used for various functions such as Busy Lamp Fields (BLF), features and speed
dials. These are pre-programmed by the system administrator but can be
changed via the “Menu” key on the handset.
Created By Dale Ellwood 2Vox_Yealink_SIP-T28/38_User_V2

Navigation Keys
Use the navigation keys to navigate in the display menus and
confirm/cancel actions.
The audio device control keys can perform the following actions:
Adjust the volume of the handset, headset, speaker and ring
tone
Allows for hands-free communication during calls
Place and receive calls through an optionally
connected headset
Mute audio transmission locally during calls
Allow users to access the voicemail messages
Enable set-up of 3-way conference
Place a call on hold or resume it
Transfer the current call to a third party
Redial
Created By Dale Ellwood 3Vox_Yealink_SIP-T28/38_User_V2

Programmable Keys LED Instruction
LED Status
Description
Steady Red
Busy
Blinking Red
Ringing
Off
The phone is in idle status whatever registered /unregistered
Icon Instruction
The IP Phone displays different kinds of icons on its LCD; you can refer to
the following for their meanings:
Flashes when the internet is disconnected
Account register failed
Account registering
Account register successful
Missed Calls
Call in
Call out
Call Forward
Input Method: all letters and numbers
Input Method: numbers
Input Method: letters in lower case
Input Method: letters in upper case
Call mute
Call hold
Voicemail
SMS
Call forward
Do not disturb
Auto answer
In handset mode
In headset mode
Created By Dale Ellwood 4Vox_Yealink_SIP-T28/38_User_V2

Keypad Lock
To lock the keypad:
Long Press the #key

The icon will be displayed on the top right corner of the idle screen.
To unlock the keypad:
Press any key, enter the PIN and press OK. “Default PIN is 1122”
To change the default PIN:
Press MENU->Settings->Basic Settings->Phone Unlock Pin

Enter the current Pin. “Default = 1122”

Use the navigation key to scroll down.
Enter the new Pin
Use the navigation key to scroll down.
Confirm the new PIN.
Press OK
Directory:
Adding an entry
Press Directory-> Local Directory->Contacts->Ok

Press Add soft key; enter the Name, Office/Mobile number of the
contact from the keypad. Use the 123 soft key to select between numeric
and upper/lower case alphanumeric modes.

Press Save soft key to add the contact or Cancel soft key to cancel
the change.
Edit or Delete an entry
Press Directory-> Local Directory->Contacts->Ok.

Use the navigation key to highlight the entry you want to edit or delete.

Press the Option soft key.

To delete the entry select Delete and press OK.
To edit the entry, select Detail, make the desired changes and press
Save.

Press Cancel soft key to return to the Directory.
Black List
Callers added to the Black List will go straight to your voicemail.
Created By Dale Ellwood 5Vox_Yealink_SIP-T28/38_User_V2

Dialling from the Directory
Press Directory-> Local Directory->Contacts->Ok.

Use the navigation key to highlight the entry you want dial.
Press the Send or OK button.
Making a call
To make a phone call:
Pick up the handset, iconwill be showed in the idle screen.

Press the Speaker button, iconwill be showed in the idle screen.

Press the Headset button if the headset is connected to the Headset
Port in advance. The icon will be showed in the idle screen.
Note: You can also dial the numberfirst, and then choose the method you
will use to speak to the other party.
Placing a Call on Hold
While on an active call, press the Hold button.

To retrieve the held call, press the Resume button.
To active a 2nd or 3rd call:
Place the 1st call on Hold.
Select another Line Key.
Dial the number and press Send or OK.
To toggle between two calls on hold press SWAP.
Toggle between 3 held calls by pressing the associated line button or
use the navigation button and press Resume
Answering a call
Answering an incoming call
If you are not on an active call, lift the handset, press the Speaker button/
Answer soft key to answer using the speakerphone or press the
Headset button to answer using the headset.

If you are on an active call, press the Line key to answer the 2nd call.
This will place the 1st call on Hold and you can toggle between the calls
by pressing the associated Line button.
Note: During the conversation, you can alternate between Headset,
Handset and Speakerphone by pressing the corresponding buttons or
picking up the handset.
Created By Dale Ellwood 6Vox_Yealink_SIP-T28/38_User_V2

Denying an incoming call
Press Reject soft key to send the call to your voicemail.

Press Forward to redirect the call to another destination, enter
the destination and press Send.
Call History
To access the handset call logs
Press the History soft key.

Use the navigation button to scroll to All Call, Dialled Calls,
Received Calls,Missed Calls or Forwarded Calls.

Use the navigation key to select an entry.

Press Send to dial the number.

Press Options to check the detail of the call, add it to the phone book
or black list or to delete the entry.
DND (Do Not Disturb)
Note: All callswill be directed to your voicemail when DND is active.
Press DND soft key to active DND Mode and the display shows: icon.

Press DND soft key again to deactivate DND mode.
Call Pick Up
Press the flashing BLF Button.

To answer a call ringing at another extension in the same pickup
group, dial *78, use the GPickup softkey or press the Pick Up button if
configured.
To answer a call ringing at another extension not in the same pickup
group, dial *78 + extension number or use the DPickup softkey
Call Forwarding
This feature allows you to forward an incoming call to another phone number
e.g. anther extension, a group or an external number. When call forwarding is
active the display showed the icon is displayed in the screen.
The following call forwarding events can be configured:
Cancel: Call forwarding is deactivated.

Always: All incoming calls are immediately forwarded.
Busy: Incoming calls are forwarded when the phone is busy. (Note; for
this feature to work, Call Waiting must be deactivated on the handset)
Created By Dale Ellwood 7Vox_Yealink_SIP-T28/38_User_V2

No Answer: Incoming calls are forwarded when the phone is
not answered after a specific period.
To configure Call Forwarding
Select: Menu->Features->Call Forward.

Select the type of forward you want.

Use the navigation key to Enable or Disable the forward.
Use the down Navigation key and enter the phone number you want to
forward your calls to.

Press Save to save the changes.

When selecting No Answer forward, enter the time, in seconds that the
handset should ring before forwarding the call.
Once the forward has been configured you can toggle the forwarding
feature on and off by pressing the TRAN button while the phone is in
idle state.
Note: By default all calls will divert to your voicemail if not answered after
a specific time.
Call Waiting
This call feature allows your phone to accept other incoming calls to an extension
already in an active call.
To enable/disable Call Waiting:
Select Menu->Features->Call Waiting.

Use the navigation keys or Disable/Enable soft key to active/inactive
call waiting.
Use the navigation key to select if a Tone is played while call waiting
is active.
Press Save soft keys to save the changes.
Call Transfer
Blind Transfer
Press Tran Button or Transfer soft key during the active
conversation, the call will be on hold.

Dial the extension or telephone number.
Press the Tran Button or Transfer soft key.
Attended Transfer
Press Tran Button or Transfer soft key during the active
conversation, the call will be on hold.

Dial the extension or telephone number and press OK.
Created By Dale Ellwood 8Vox_Yealink_SIP-T28/38_User_V2

Wait for the 3rd party to answer and announce the call.
Press the Tran Button or Transfer soft key.
3-way Conference
To establish a conference:
Press the Conf soft key during an active call.

The first call is placed on hold.

Dial the number to conference in and press the Send soft key or
OK button.

Wait for the 2nd party to answer.

Press the Conf soft key.
Hang up to disconnect all parties.
Created By Dale Ellwood 9Vox_Yealink_SIP-T28/38_User_V2

Voicemail
Setting up your voicemail
Dial *98 or dial your extension number.
You will be directed to the Main Menu of your mailbox.
Select Option 1 to listen to your messages.

Select Option 3 for personal options.
Exit press *
Personal Options
Press 2 for admin options
oPress 1 to change your password. (default is 777)
oPress 3 to change the prompt level.
oPress 4 to toggle date and time announcement on or off.
oPress 6 to toggle auto play on or off.
Press 3 for personal greetings.

oFor extended absence greeting press 1.
o For personal greeting press 2.
o To record your name press 3.
Retrieving Voicemail Messages
When messages are left in your mailbox, the message lamp will come
on and the display will indicate that you have a new voice message.

To access your mailbox press the Message button or the Connect
soft key.
Press 1.
While listening to voicemail messages:
Press any digit to skip to the end of the message.

To replay the message press 4
To delete the message press 7
To save the message press 9
Created By Dale Ellwood 10 Vox_Yealink_SIP-T28/38_User_V2

Main#Menu
To#Che ck#
To# Hea r# A c c o u nt #
To#Change#
To#manage#
To#access#
voicemail#press
Balance s##press
forwa rd#sett ing s# # ##
additional#DID#
preference s#
press
numbe rs
press
1
2
3
press
4
5
Voicemail#Menu
Account#Info#Menu
To#listen#to#
To#g o#to #y o ur #
To#return#to#
To#Listen#to#
To#listen#to#
To#return#t o#
new#me ssages#
voice mail#
the#voicemail#
your#balance #
the# last# 5# ca l l s#
the#voicemail#
press
options########
m a in #m e nu#
again#### # # ##
dialled#### # # #
m a in #m e nu#
1
press
2
press
*
press
1
press
2
press
*
Voicemail#Options#Menu
To#enable/
To#enable/
T o#e na ble/ #
To#return#to#
To#return#t o#
disable#
disable#auto#
disable#date#
the#voicemail#
the#voicemail#
voice mail#
play#press
&#time #
me nu#
m a in #m e nu#
press
1
2
press
3
Press
#
press
*
Listen#To#Voicemail
To#listen#to#
To#listen#to#
T o#ca ll# t he # ca ll er #
To#he a r# t h e #
To#de lete# th e #
To#return#to#
To#return#t o#
the#next#
the#message#
that#left# th e#
date # &#tim e#
me ssage #
the#voicemail#
the#voicemail#
me ssage #
again
message
press
press
me nu#
m a in #m e nu#
press
1
press
2
press
3
4
5
Press
#
press
*
Call#Forwarding#Menu
To#enable#
To#enable#
To#enable#
To#disable#
To#return#t o#
followGme#
FWD#Busy#
F WD # all#
call#FWD#
the#voicemail#
m ode #
mode#
mode#
press
m a in #m e nu#
press
1
press
2
press
3
4
press
*
Dial#in#the #
numbe r#and#
press
#
To#change#the#
To#return # t o #t he #
To#return#t o# th e#
FWD#number#
call#forwarding#
voicemail#main#
press
me nu#
menu#press
1
press
#
*
Preferences#Menu
To#enable/
To#enable/
T o#m a na ge #
To#chang e #
To#return#t o#
disable #ca ll #
disable#sending#
your#
your#mailbox#
the#voicemail#
waiting#
caller#ID#
greeting s#
language#
m a in #m e nu#
press
1
press
2
press
3
press
4
press
*
Greetings#Menu
To#record#a#
To#set#the#
To#retur n #t o #
To#return#t o#
ne w#custom#
standard#
preference s#
the#voicemail#
greeting #
greeting #
me nu#
m a in #m e nu#
press
1
press
2
press
#
press
*
Customer Self Care
Dial *99
Enter your pin and press to reach the main menu.
Note: The default Pin is “777”.
For security reasons this should be changed as
Instructed in the “Voicemail” section of this user
guide. At 1st login you will be requested to select your
language. Option 4 from the main menu is no applicable to
IP Centrex customers
Call#Follow#Me#Menu
To#listen#to#
To#dele te #all#
To#add#
To#chang e # the#
To#return # t o #t he #
To#return#t o# th e#
y our# fo l lo w G m e #
fo llowG m e #
fo llowG m e #
order#of#followG
call#forwarding#
voicemail#main#
numbe rs
num be rs#
num be rs#
m e#n um be rs
me nu#
m enu# pre s s
press
1
press
2
press
3
press
4
press
#
*
To#confirm#
Dial#in#the #
dele tion#
numbe r#and#
press
press
#
#
To#use#these#
To#use#these#
To#use#these#
numbe rs#
numbe rs#
numbe rs#in#the#
randomly#
simultaneously#
order#entered#
press
1
press
2
press
3
To#add#
To#continue#
another#
press
numbe r#
press
1
#