Yealink T48G Installation guide

Yealink 48G
A Complete Overview for Conversation Users

Yealink T48G Guide: A Complete Overview For Nemsys Conversation Clients
Nemsys LLC : 122 S. St Clair, Toledo, Ohio 43604 : 419-243-3603 : www.nemsys.com
2
Contents
Hardware ............................................................................................3
Soft Keys.............................................................................................4
Screen Fundamentals............................................................................6
Answering a Call...................................................................................7
Making a Call .......................................................................................7
Actions Performed While in a Call ...........................................................8
Muting a Call .....................................................................................8
Placing a Call on Hold .........................................................................8
Call Park ...........................................................................................8
Transferring a Call..............................................................................9
Miscellanous Fuctions .......................................................................... 10
Do Not Disturb (DND)....................................................................... 10
Volume Adjustment.......................................................................... 11
Call Forwarding................................................................................ 10
Conference Call ............................................................................... 10
Ring Pick Up .................................................................................... 11
Intercom......................................................................................... 11
Voicemail........................................................................................... 11
Check Voicemail............................................................................... 12
Message Options.............................................................................. 12
Program Voicemail ........................................................................... 12
Contacts..................................................Error! Bookmark not defined.
Adding Manually ....................................Error! Bookmark not defined.
Adding From Call History.........................Error! Bookmark not defined.
Icons ................................................................................................ 13

Yealink T48G Guide: A Complete Overview For Nemsys Conversation Clients
Nemsys LLC : 122 S. St Clair, Toledo, Ohio 43604 : 419-243-3603 : www.nemsys.com
3
Hardware

Yealink T48G Guide: A Complete Overview For Nemsys Conversation Clients
Nemsys LLC : 122 S. St Clair, Toledo, Ohio 43604 : 419-243-3603 : www.nemsys.com
4
Power Indication
Extension Keys
Soft Keys
LED Status
Description
Flashing Green
fast
The phone is ringing
Flashing Green
slow
The phone has a voice mail
Off
The phone is powered off, idle, busy or a
call is on hold or on mute
On your phone screen, there are
4 keys along the bottom. These
are soft keys and these keys
labels and actions will change
depending on what action is
currently happening on the
phone.
Status of BLF
Key Icon
Status of Monitored User
IDLE - User is idle
Inter Office Calling - User is placing a call
to another user or is receiving an
intercom call
Talking - User is talking, on an active call
or on DND
Call on hold –the User has placed a call
on hold

Yealink T48G Guide: A Complete Overview For Nemsys Conversation Clients
Nemsys LLC : 122 S. St Clair, Toledo, Ohio 43604 : 419-243-3603 : www.nemsys.com
5
Idle Phone
In Call
Configuring Settings
Call on Hold
The idle screen is were the phone
rests at when not receiving or on
a call. From here, you can view
your call history, contact
directory, place phone on Do Not
Disburt and access settings.
The In-Call screen shows the
ability to Transfer the call, place
the call on Hold, begin a
Conference Call or End the Call.
When you see the 123 soft key,
you can press the key to change
it to alpha entry, alpha/numerical
entry, etc.
Settings
When a call is On Hold, you can
place a new call, end the call (hang
up the on hold line), Transfer the on
hold call to a new extension or
Resume the call

Yealink T48G Guide: A Complete Overview For Nemsys Conversation Clients
Nemsys LLC : 122 S. St Clair, Toledo, Ohio 43604 : 419-243-3603 : www.nemsys.com
6
Screen Fundamentals
Ringing
Transferring
See the Answering A Call section for
details on all you can do with a
ringing line
Pressing the transfer key, brings
you to the options of dialing the line
to transfer to, select it from call
history or cancel the transfer

Yealink T48G Guide: A Complete Overview For Nemsys Conversation Clients
Nemsys LLC : 122 S. St Clair, Toledo, Ohio 43604 : 419-243-3603 : www.nemsys.com
7
Answering a Call
You can answering an incoming call in the following ways:
If you are on another call, press the
ANSWER softkey.
If you are not on another call:
oLift the handset
oPress the SPEAKER button or
ANSWER soft key to answer
using the speakerphone
oPress the HEADSET button to
answer using the headset.
You can deny the incoming call by pressing the REJECT softkey and
the call will either:
oGo to your voice mail
oIf it is a new incoming call, it will go to the next line in the ring
group or to the auto attendant
You can forward the incoming call by to another line by pressing the
FORWARD soft key and typing the extension number in
Making a Call
You can make a call by pressing the SPEAKER/LINE key, using a headset,
typing on the keypad, pressing History and then Keypad and typing on the
screen keypad or by picking up the handset.
Dial number directly: Dial the number
directly, press SEND button to call out.
Dial from call history: Press the History
softkey, use the navigation key to
highlight the specific one, press SEND
button to call out.
Dial from Directory: Press DIRECTORY
to enter, use the UP/DOWN button to choose the specific contact,
select desired number if applicable
Redial: Press RD button to enter the Dialed Calls interface, the use
the UP/DOWN navigation keys to choose a record.
During the conversation, you can alternate between Headset, Handset, and
Speaker by pressing the corresponding buttons or picking up the handset.

Yealink T48G Guide: A Complete Overview For Nemsys Conversation Clients
Nemsys LLC : 122 S. St Clair, Toledo, Ohio 43604 : 419-243-3603 : www.nemsys.com
8
Actions Performed While in a Call
Muting a Call
To still hear the caller, but the caller does not hear you.
Press MUTE button during a conversation the power indication LED will blink.
Press MUTE button again to get the microphone to return to normal
conversation.
Placing a Call on Hold
Placing a call on Hold only places the call on hold at your phone. To place
the call on Hold globally, so anyone can pick the call up, use Call Park.
Press the HOLD button or HOLD softkey to put your active call on hold and
then the corresponding line key will blink.
If there is only one call on hold, press the RESUME softkey or HOLD button
again to retrieve it.
If there is more than one call on hold, press the UP/DOWN button to highlight the
call, press the RESUME softkey or HOLD key to retrieve the call.
Call Park
Call park is a global hold option, so that the call can be placed on hold and
be picked up from any extension.
To place a call on park: Press the TRAN button, 6000 and TRAN
again. A recording will announce what line the call is parked on, ie
6001, 6002.
To pick up a parked call from any phone: Dial the line that the call
is parked on from any phone (ie 6001) and press SEND, call will
immediately connect and be answered

Yealink T48G Guide: A Complete Overview For Nemsys Conversation Clients
Nemsys LLC : 122 S. St Clair, Toledo, Ohio 43604 : 419-243-3603 : www.nemsys.com
9
*
Transferring a Call
If JOHN calls in and SALLY answers and JOHN needs to talk to WILLIAM,
three ways could be used to transfer the call: Call Park Transfer, Blind
Transfer, Attended Transfer, and Semi-Attended
Transfer.
Transfer Call via Call Park
Call is announced and William has a moment to
collect himself before taking call.
SALLY sends the John to call park by
dialing TRANSFER + 6000 + SEND.
SALLY then calls or pages William and lets him know that John is
parked for him on 600#.
Blind Transfer:
Call is NOT announced
Caller ID from JOHN passes to WILLIAM, SALLY does NOT talk to
WILLIAM.
SALLY presses TRANSFER softkey to put JOHN on hold, then SALLY can
dial the third number/WILLIAM and press TRANSFER button to
complete the transfer.
SALLY will be disconnected from the call. JOHN can talk to WILLIAM.
NOTE: WILLIAM will see the caller ID of JOHN.
Attended Transfer:
Announce that a call is coming in and from who
Caller ID from SALLY passes to WILLIAM, SALLY talks to WILLIAM.
SALLY presses TRANSFER button to put JOHN on hold, then SALLY can
dial the third number/WILLIAM and press the OK or SEND (#) button
to call it out.
After WILLIAM answered it, SALLY and WILLIAM can have a private
conversation without JOHN hearing it, then SALLY presses the
TRANSFER button to complete the transfer.
SALLY will be disconnected from the call. JOHN can talk to WILLIAM.
Transfer directly to voicemail
Caller SALLY press TRANSFER + + (William Extension Number) +
TRANSFER

Yealink T48G Guide: A Complete Overview For Nemsys Conversation Clients
Nemsys LLC : 122 S. St Clair, Toledo, Ohio 43604 : 419-243-3603 : www.nemsys.com
10
Miscellanous Fuctions
Do Not Disturb (DND)
You can use the DND feature to reject the incoming
calls automatically on the phone. The calls will then
connect to VM, ring to the receptionist or forward;
depending on how the phone is set up.
Press the Do Not Disturb soft key.
Call Forwarding
Enter the Call Forward path: Menu Call Features Call Forward
Select one of the 3 options:
oAlways: always forward calls from this extension
oBusy: only forward calls if on another call or DND
oNo Answer: after not answering for determined number
seconds, call will forward
FORWARD TO: Enter the number or extension to forward calls to.
Then press SAVE softkey to save the changes.
Conference Call
You can host a conference call with two other lines.
When you connect the conference call, you are in
control of it. If you hang up, the whole conference
call is disconnected.
Press the CONF key during an active call.
The First call is placed on hold. You will hear a dial
tone. Dial the number to the conference in, then press SEND (#) to dial
out.
When the call is answered, press the CONF
button, the conference call will now include you
and the other two parties.
Hang up to disconnect all parties.
Press key again to turn DND off.

Yealink T48G Guide: A Complete Overview For Nemsys Conversation Clients
Nemsys LLC : 122 S. St Clair, Toledo, Ohio 43604 : 419-243-3603 : www.nemsys.com
11
Intercom
Intercoming in the Conversation platform is when you make an
announcement over the phone that will be played over any phones speaker
in that set list that is not on DND or in an active call.
To intercom all staff extensions, dial 4000 Send. The
phone will beep, wait 2 seconds and start talking. Everyone on the
intercom list will hear the announcement, unless they are on DND or
another call.
Paging
Paging in the Conversation platform is when you make an announcement
over a specific phone extensions speaker that will only be heard by that
phone. If the receiver is available, the caller will be projected over the
speaker of the phone and the receiver can talk back over the speaker. (If
the receiver is on DND or on the phone, the sender will hear a busy signal.)
To page, dial 4 + extension number + send. The phone will beep, wait 2
seconds and start talking. If the receiver is available, the caller will be
projected over the speaker of the phone and the receiver can talk back over
the speaker. (If the receiver is on DND or on the phone, the sender will
hear a busy signal.)
Ring Pick Up
To answer an incoming call to the business that is not ringing at your phone,
press the Call Pickup soft key.
Volume Adjustment
During the call, you can press the VOLUME ADJUSTMENT BARS to
adjust the volume.
Volume Adjustment Bar also adjust ringer volume

Yealink T48G Guide: A Complete Overview For Nemsys Conversation Clients
Nemsys LLC : 122 S. St Clair, Toledo, Ohio 43604 : 419-243-3603 : www.nemsys.com
12
Voicemail
Check Voicemail (With your handset on the cradle)
Option 1: To check voicemail from your phone
oPress the MESSAGE button or dial *97
oEnter your password
Option 2: To check your voicemail from a different phone in the office
oDial *98 from any phone
oEnter your extension number
oEnter your password
Option 3: To check your voicemail from outside the office
oDial the phone number
oEnter your extension number
oWhen your Voicemail greeting answers, press *
oEnter your password
Message Options
While listening to a message, you can execute the following commands
Program Voicemail
After entering the voicemail system, press 0 to enter the Mailbox Options
3
Advanced Options
6
Play Next
Message
9
Save Message
4
Play Previous
Message
7
Delete Message
#
Fast Forward
5
Repeat Message
8
Forward
Message
*
Rewind
1
Record Unavailable
Greeting
4
Record Temporary Message
(unsupported)
2
Record Busy Greeting
5
Change your password
3
Record your name
*
Return to Main Menu

Yealink T48G Guide: A Complete Overview For Nemsys Conversation Clients
Nemsys LLC : 122 S. St Clair, Toledo, Ohio 43604 : 419-243-3603 : www.nemsys.com
13
Icons