Zcom SP250 User manual

ZCOM
SP250/SP250-S5
11ax Access Point

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TABLE OF CONTENTS
Chapter 1. Introduction...................................................................................................................................................1
1.1. Product Description .......................................................................................................................................................................................1
Chapter 2. Hardware Components.................................................................................................................................2
2.1. Package Contents ...........................................................................................................................................................................................2
2.2. Installation Requirements ............................................................................................................................................................................2
2.3. Physical Ports ....................................................................................................................................................................................................2
2.4. LED Indicator................................................................................................................................................................................................3
Chapter 3. Hardware Installation ...................................................................................................................................4
3.1. Mounting the Access Point on the Pole.................................................................................................................................................4
3.2. Grounding Connection & Protect from Lightning.............................................................................................................................4
3.3. Safety Notice.....................................................................................................................................................................................................4
3.4. Installing a Cable Gland (SP-WP-CM20) ............................................................................................................................................5
3.5.Powering the AP ...............................................................................................................................................................................................5
Chapter 4. The Https Interface .......................................................................................................................................6
4.1. Login to the HTTPS Interface......................................................................................................................................................................6
4.1.1 Thin and Fat AP Swiching..................................................................................................................................................................6
4.2. Thin AP Mode...................................................................................................................................................................................................7
4.2.1 Access Point Configuration................................................................................................................................................................7
4.2.2. Status .........................................................................................................................................................................................................8
4.2.2.1. Overview.........................................................................................................................................................................................8
4.2.2.2. General............................................................................................................................................................................................9
4.2.3. System .................................................................................................................................................................................................... 11
4.2.3.1. AP Mode...................................................................................................................................................................................... 11
4.2.3.2. Reboot.......................................................................................................................................................................................... 11
4.3. Fat AP Mode................................................................................................................................................................................................... 12
4.3.1. Status ...................................................................................................................................................................................................... 12
4.3.1.1. Overview...................................................................................................................................................................................... 12
4.3.1.2. Firewall ......................................................................................................................................................................................... 15
4.3.1.3. Routes........................................................................................................................................................................................... 15
4.3.1.4. Processes..................................................................................................................................................................................... 16
4.3.1.5. Realtime Graphs ....................................................................................................................................................................... 17
4.3.2. System .................................................................................................................................................................................................... 18
4.3.2.1. System.......................................................................................................................................................................................... 18
4.3.2.2. Administration........................................................................................................................................................................... 18
4.3.2.3 5G-NR............................................................................................................................................................................................ 19
4.3.2.5. Backup/Flash Firmware.......................................................................................................................................................... 20
4.3.2.6. AP Mode...................................................................................................................................................................................... 21
4.3.2.7. Reboot.......................................................................................................................................................................................... 21
4.3.3. Network .................................................................................................................................................................................................22
4.3.3.1. Interfaces..................................................................................................................................................................................... 22
4.3.3.2. Wifi.................................................................................................................................................................................................32
4.3.3.3. DHCP and DNS ......................................................................................................................................................................... 44
4.3.3.4. Static Routes.............................................................................................................................................................................. 49
4.3.3.5. Firewall ......................................................................................................................................................................................... 50

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4.3.3.6. Diagnostics ................................................................................................................................................................................. 52
Chapter 5. Technical Specifications .............................................................................................................................54
Chapter 6. Appendix .....................................................................................................................................................56
6.1. Warranty .......................................................................................................................................................................................................... 56
6.1.1. General Warranty ............................................................................................................................................................................... 56
6.1.2. Warranty Conditions......................................................................................................................................................................... 56
6.1.3. Disclaimer.............................................................................................................................................................................................. 56
6.2. Compliance..................................................................................................................................................................................................... 57
6.2.1. FCC........................................................................................................................................................................................................... 57
6.2.2. CE Marking ........................................................................................................................................................................................... 57
6.2.3. NCC.......................................................................................................................................................................................................... 58
6.4. Optional Accessories................................................................................................................................................................................... 59
6.5. Contact Information.................................................................................................................................................................................... 59

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CHAPTER 1. INTRODUCTION
This manual is intended for installing and managing the SP250 using the HTTPS interface. The SP250 will simply be
referred to as the Gateway within this guide. The installer should be familiar with network structures, terms, and
concepts.
1.1. Product Description
The SP250 /SP250-S5 is high performance Wi-Fi 6 outdoor access point for high-density environment like warehouse,
shopping center, airport and other locations.
The SP250 / SP250-S5 efficiently manage up to 1024 Wi-Fi client connections with improved capacity and faster
speeds with dual-band concurrent up to 1.774Gbps data rates. With built-in coverage antennas, SP250 fully complies
with IEEE 802.11ax, including OFDMA Modulation, MU-MIMO, and BSS Color Spatial Reuse. The SP250/SP250-S5
features the latest in rugged weatherproofing and Wi-Fi 6 technology with guaranteed performance and reliability in
the harshest environments.
Feature
•Dual-band Wi-Fi 6 (802.11ax), backward compatible with Wi-Fi 5 (802. 11ac)
•Maximum throughput up to 1,200 Mbps in 5GHz and 574 Mbps in 2.4GHz
•Max. ERIP up to 31dBm in 5GHz and 31dBm in 2.4GHz
•Target wake time to reduce the amount of time of a client/ IoT device at
•power save mode to be awaken
•Uplink and downlink of MU-MIMO improves transmission between AP and client
•devices
•with 2 x 2.5 GbE ports which are 2.5 times faster than standard Ethernet (1GbE)
•enhance network performance

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CHAPTER 2. HARDWARE COMPONENTS
2.1. Package Contents
Carefully remove all the items from the packing of access point (AP). The following items should be included in the
packaging:
SP250/SP250-S5
One mounting bracket
+ Four screws
Waterproof cable gland (*Note)
One ground wire
One clamp
Note: provides two waterproof cable glands.
2.2. Installation Requirements
TERMS OF USE: All Ethernet cabling runs suggest using CAT.6, 24 AWG (or above) Shielded Twisted Pair (STP) cabling.
In addition, please cut the cable into a proper length, strip the cables on both ends, and crimp the wires into RJ45
connectors. It is the professional installer’s responsibility to follow local country regulations, including operation within
legal frequency channels, output power, indoor cabling requirements, and Dynamic Frequency Selection (DFS)
requirements.
2.3. Physical Ports
The following physical ports are available on the SP250 /SP250-S5.

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Port
Description
WAN / PoE Port
The WAN/PoE port operates at 10/100/1000/2500Mbps at supports an RJ45
connection.
Supporting PoE In, the AP can receive power through the WAN port from PSE (Power
Sourcing Equipment), rendering the need for a power supply into the power port
unnecessary.
LAN Port
The LAN port operates at 10/100/1000/2500Mbps at supports an RJ45 connector.
GND Port
Ground through GND Port.
Reset Button
After use, the setting will be reset to default. Please press and hold about 15 seconds.
RS485-A/B
(Not Available)
You can be transmitted through this port. (SP250-A04 Only)
SIM Card Port
(Not Available)
SIM card can be inserted into this slot for use. (SP250-A04 Only)
2.4. LED Indicator
The following table describes the AP status referring to different LED behavior.
Color
Behavior
Description
Red
on
initialize
blink
System is upgrading; do not touch or unplug power adaptor.
White
on
Connected to internet.
blink
Unconnected to internet.

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CHAPTER 3. HARDWARE INSTALLATION
3.1. Mounting the Access Point on the Pole
Place the mounting bracket to the device using four
screws (included in the packaging). Securely tighten
the screws.
Attach the clamp to encircle pole and the
mounting bracket. Securely tighten the
clamp.
3.2. Grounding Connection & Protect from Lightning
1. Make your device GND port connect to ground wire.
2. The ground wire connects to the earth. In addition, the grounding wire meets to 6-AWG copper grounding wire.
Note: In order to prevent the radio inflection, it is recommended to
power the device after rotate the antenna.
Note: Be sure that grounding is available and that it must comply with
local and national electrical codes. For additional lightning
protection, use lightning rods and lightning arrestors.
3.3. Safety Notice
1. Do not install the device close to any electrical grounding device or lightning protection system. Place the device’s
own grounding and lightning protection system apart from any electrical grounding device and lightning
protection system as far as possible.
2. Protect components from electrostatic discharge: Please wear an ESD wrist strap or handle the power adapter by
its edge and do not touch any component or printed circuit boards, especially for module device.
3. Make sure to keep the temperature and humidity of the installation location at an optimal level.
4. An excellent grounding system guarantees the stable operation of device, as well as to protect device from
lightning, interference and electrostatic discharges.
5. Supply stable power to the device. Unstable power may cause the device to malfunction. The device supports PoE
power supply and is recommended if the device is installed near grid lines within less than 100 meters radius.

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3.4. Installing a Cable Gland (SP-WP-CM20)
(1)Dismantle all the components of waterproof cable gland,
(2) Plug the cable in between of Rubber clamper.
(3) Insert rubber housing
(4) Insert the rubber housing back to connector body
(5) Tighten the connector nut.
(6) Recheck waterproof cable gland.
3.5. Powering the AP
Connect the PoE 48V, then it will power on.
Note: Please wait for 5-10 seconds while powering on.

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CHAPTER 4. THE HTTPS INTERFACE
The AP can be configured through its supported software interface HTTP. The HTTP interface can be accessed using
any standard web browsing software through any network. This chapter explains all the elements that are available on
the HTTP interface of the AP.
Note: The default Username is root and Password is password.
Note: Click Reset button to return the parameters on the page to their previously saved state.
Note: Click Save button to accept and save the modifications made on the page.
Note: Click Save & Apply button to save and apply the modifications made on the page.
4.1. Login to the HTTPSInterface
To access the HTTPSinterface on the AP, enter the IP address of the AP into the web browser’s address bar and
press the Enter key.
Enter the Username and Password in the respective textboxes and click the Login button. To return the information,
displayed in the textboxes to the defaults, click the Reset button.
In a default access point configuration is TAP mode.
If you want to switch in FAP mode, please change it in system→AP Mode, choose FAP and click Save & Apply to
switch it from TAP to FAP.
4.1.1 Thin and Fat AP Switching
Click System→AP Mode, choose the AP mode you want and click SAVE&APPLY.

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4.2. Thin AP Mode
The procedure for completing the access point’s essential configuration depends on whether you want it to be
managed by wireless LAN controllers (WLC).
To configure the access point to be managed by the WLC, you must ensure that the APs will be able to locate and
connect to the WLC when powered on. When connected to the network, each AP is assigned a valid IP address.
4.2.1 Access Point Configuration
In a default access point configuration, the access point default AP mode is TAP mode, and obtains IP addresses from
DHCP Option 43 protocol.
Note: In TAP mode, the AP must be able to go with Wireless LAN Controllers (WLCs) for bulk configuration and
performing other commands of access points. Please refer to WLC QSG for settings first, then go back to finish
the AP configuration. https://www.zcom.com.tw/index/downloads?keyword=&meterial_type=49
Step 1. Power on the access point. As the status of LED indicator from flashing change to steady red, the
connection is successful.
Note: Please make sure DHCP server is enabled on the network once accomplished WLC settings. The
access point must receive its IP address through DHCP server.
Note: Switching from DHCP to assign a static IP address or DNS and L2 discovery mode to the access point,
please refer to the user manual for more information.
https://www.zcom.com.tw/index/downloads?keyword=&meterial_type=25
If the access point cannot connect to the WLC by DHCP broadcast, please refer to the following optional settings.
Optional: Set up a static IP address
Note: The following procedure assumes that Windows 10 is the operating system. Procedures for other
operating systems are similar.
Step 1. On your computer, configure your network adapter from the “Local Area Connection “settings as follows:
˙Start→Control Panel→Network & Internet→Change Adapter Options→Ethernet
Step 2. Edit the TCP/IPv4 address setting as follows:
˙Properties→Internet Protocol Version 4 (TCP/IPv4)
Step 3. Select “Use the following IP address”and make the following entries:
˙IP address: 192.168.1.168 (or any available address in the 192.168.1.x network, except 192.168.1.1)
˙Subnet mask: 255.255.255.0
Leave the “Default gateway” and “DNS server” fields empty.
Step 4. Click “OK” to save your changes.
Login into the access point
Step 5. Launch a Web browser; type default URL https://192.168.1.1 to connect to the access point. When a
security alert dialog box appears, click OK/Yes to proceed.
Step 6. When login page appears, enter the following: Username: root/Password: password
Step 7. Click login.
Customizing the Wireless Settings
On the Web interface menu, Select Status→General in the menu bar. Check your switchmod item to select “Connect
with via IP”, and setup your WLC IP address on “Wireless Switch Address 1”.

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Note: IP address of WLC needs to be assigned (ex. 192.168.1.228) while on operation.
4.2.2. Status
4.2.2.1. Overview
This page is used to provide an overview of the software settings and status of the AP. The following parameters are
available in this section:
Parameter
Description
Hostname
Displays the hostnames of active DHCP clients connected to the AP. DHCP stands for
Dynamic Host Configuration Protocol.
Model
Displays the AP Model.
Firmware Version
Displays the AP firmware version.
Kernel Version
Displays the Linux kernel version.
Local Time
Displays the local time in your area.
Uptime
Displays the how long the AP is active.
Load Average
Displays the average system load calculated over a given period of time of 1, 5 and 15
minutes.
The following parameters are available in this section:
Parameter
Description
Total Available
Displays the total memory supported by the AP in kilobytes and percentage.
Free
Displays the free memory on the AP in kilobytes and percentage.

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Parameter
Description
Buffered
Displays the buffered memory on the AP in kilobytes and percentage.
The following parameters are available in this section:
Parameter
Description
Connection Status
Displays the connection status of the client to AP.
WLC IP Address
Displays the IP address of the WLC connect to the AP.
4.2.2.2. General

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Next click the General Button. Once login, first assign a fixed IP address or a DHCP IP to the AP under Current IP
Setting. Under Wireless Switch Setting, select Connect with Wireless Switch via IP and input the IP address of the AP
access controller, then click save & apply to take effect.
Parameter
Description
IP Mode
Displays basic mode information of the ipMod.
IPv4 –Select IPv4 mode.
IPv6 - Select IPv6 mode.
Auto –Auto detected if it is IPv4 or IPv6.
DHCP Client
Choose the DHCP Client, which is Close, or Open by default it will be Open.
IP Address
Enter the IP address.
Subnet Mask
Enter the Subnet Mask.
Default Gateway
Enter the IPv4 address of the gateway for the interface.
Primary / Secondary
DNS Server
Enter primary/secondary DNS server. (if require the second one)
IPv6 Address
Enter the IPv6 address.
IPv6 Prefix
Enter the IPv6 prefix IP address.
Default Gateway
Enter the IPv6 address of the gateway for the interface.
Connect mode
Displays basic information of the switch mod:
Connect with via DHCP –connect the AP via DHCP of the network or provided by the
Access controller DHCP IP address.
IP –Connect the AP via Access controller IP address.
DNS - Displays the MAC address of the interface.
Wireless LAN Controller
Address 1/2/3/4
Enter wireless access controller IPv4 IP address.
Wireless LAN Controller
IPv6 Address1/2/3/4
Enter wireless access controller IPv6 IP address.
Wireless Switch
Name1/2/3/4
Enter access controller DNS value.
Management VLAN ID
Enter specific management VLAN ID which is providing from the Network.

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4.2.3. System
4.2.3.1. AP Mode
This page is used to displayed and changed AP modes.
•Thin AP - Specifies to use and configure this AP with a wireless controller in the network. The wireless controller
will be responsible for the configuration of this AP. Only a few functions are available to be configured on this
AP in this mode.
•Fat AP - Specifies to use and configure this AP without a wireless controller in the network. More functions are
available to be configured on this AP in this mode.
4.2.3.2. Reboot
Click the Perform reboot link to reboot the device any unsaved configuration.

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4.3. Fat AP Mode
A Fat AP is suitable for family and small-scaled networks and provides full features. This Fat AP is wireless equipment
used to control and manage wireless clients. The Fat AP may support both 2.4GHz and 5GHz band in a single logic
management domain. This Fat AP is used for wireless terminals to access a wired network; also it can communicate the
bridge between the wireless clients and wired network. Before configuring the Fat AP make sure that AP is in Fat AP
mode. If the AP is in Thin AP mode, please change into Fat AP mode and precede the following essential
configuration.
4.3.1. Status
4.3.1.1. Overview
This page is used to provide an overview of the software settings and status of the AP. The following parameters are
available in the System section:
Parameter
Description
Hostname
Displays the hostnames of active DHCP clients connected to the AP. DHCP stands for
Dynamic Host Configuration Protocol.
Model
Displays the AP Model.
Firmware Version
Displays the AP firmware version.
Kernel Version
Displays the Linux kernel version.
Local Time
Displays the local time in your area.
Uptime
Displays the how long the AP is active.
Load Average
Displays the average system load calculated over a given period of time of 1, 5 and 15
minutes.
The following parameters are available in the Memory section:
Parameter
Description
Total Available
Displays the total memory supported by the AP in kilobytes and percentage.
Free
Displays the free memory on the AP in kilobytes and percentage.

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Parameter
Description
Buffered
Displays the buffered memory on the AP in kilobytes and percentage.
The following parameters are available in the Network section:
Parameter
Description
IPv4 WAN Status
Displays the IPv4 WAN (Wide Area Network) connection status.
IPv6 WAN Status
Displays the IPv6 WAN (Wide Area Network) connection status.
Active Connections
Displays the number of active network connections in integers and percentage.
The following parameters are available in the DHCP Leases section:
Parameter
Description
Hostname
Displays the hostnames of active DHCP clients connected to the AP. DHCP stands for
Dynamic Host Configuration Protocol.
IPv4 Address
Displays the IP addresses of active DHCP clients connected to the AP. IP stands for
Internet Protocol.
MAC Address
Displays the MAC addresses of active DHCP clients connected to the AP. MAC stands
for Medium Access Control.
Lease Time Remaining
Displays the DHCP lease time remaining for the DHCP clients connected to the AP.
The following parameters are available in the DHCPv6 Leases section:
Parameter
Description
Hostname
Displays the hostnames of active DHCPv6 clients connected to the AP.
IPv6 Address
Displays the IPv6 addresses of active DHCPv6 clients connected to the AP.
DUID
Displays the DUID (DHCP Unique Identifier) of active DHCPv6 clients connected to the
AP.
Lease Time Remaining
Displays the DHCPv6 lease time remaining for the DHCPv6 clients connected to the
AP.

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The following parameters are available in the Wireless section:
Parameter
Description
Generic 802.11abgn
Wireless Controller
(wifi0)/ Generic
802.11ac Wireless
Controller (wifi1)/
Generic 802.11ac
Wireless Controller
(wifi2)
Displays information about the generic 802.11abgn wireless controller (wifi0) , Generic
802.11ac Wireless Controller (wifi1) and Generic 802.11ac Wireless Controller (wifi2).
SSID - Displays the SSID (Service Set Identifiers) for this wireless interface. Click on the
hyperlink to configure this wireless interface.
Mode - Displays the mode of the wireless interface.
Channel - Displays the wireless channel (frequency) hosted by this wireless interface.
Bitrate - Display the bitrate provided through this wireless interface.
BSSID –Displays the BSSID (Basic Service Set Identifier) hosted by the wireless
interface.
ENCRYPTION - Displays the wireless encryption used on the wireless interface.

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4.3.1.2. Firewall
4.3.1.2.1. IPv4 / IPv6 Firewall
This page is used to display the detailed status of the IPv4 and IPv6 firewall features provided on the AP.
4.3.1.3. Routes
This page is used to display the IPv4/IPv6 routing information. The following parameters are available in this section:
Parameter
Description
IPv4 Address
Displays the IPv4 address of the ARP (Address Resolution Protocol) entry.
IPv6 Address
Displays the IPv6 address of the neighbour entry.

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Parameter
Description
MAC Address
Displays the MAC address of the ARP/neighbour entry.
Interface
Displays the physical interface that the ARP/neighbour entry resides on.
The following parameters are available in the Active IPv4/IPv6 Routes section:
Parameter
Description
Network
Displays the physical or logical interface the active IPv4/IPv6 route resides on.
Target
Displays the target IPv4 network range of the active IPv4/IPv6 route.
IPv4 Gateway
Displays the IPv4 gateway address used by the active IPv4 route.
Metric
Displays the metric used by the active IPv4/IPv6 route.
4.3.1.4. Processes
This page is used to display currently running system processes and their status. The following parameters are
available in this section:
Parameter
Description
Owner
Display the Owner’s name with the process.
Command
Display the Command with the process.
CPU usage
Display the CPU usage (%) with the process.
Memory usage
Display the Memory usage (%) with the process.
Hang Up
Hang up the process.
Terminate
Terminate the process.
Kill
Kill the process.

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4.3.1.5. Realtime Graphs
This page is used to display the load graph in real time. The following parameters are available in the Realtime Load
section:
Parameter
Description
1/5/15
Minute Load
Displays the 1/5/15-minute load in real time.
•Average - Displays the average measurement for the 1/5/15-minute load.
•Peak - Displays the peak measurement for the 1-minute load.