ZyXEL Communications V500 Series User manual

www.zyxel.com
www.zyxel.com
V500 Series
IP Phone
Copyright © 2009
ZyXEL Communications Corporation
Firmware Version 1.10
Edition 4, 01/2010
Default Login Details
IP Address dhcp
User Name admin
Password 1234

About This User's Guide
V500 Series User’s Guide 3
About This User's Guide
Intended Audience
This manual is intended for people who want to configure the devices in the V500
Series using the LCD screen and/or web configurator. You should have at least a
basic knowledge of TCP/IP networking concepts and topology.
Related Documentation
•QuickStartGuide
The Quick Start Guide is designed to help you get up and running right away. It
contains information on setting up and configuring the V500.
• Web Configurator Online Help
Embedded web help for descriptions of individual screens and supplementary
information.
• Support Disc
Refer to the included CD for support documents.
• ZyXEL Web Site
Please refer to www.zyxel.com for additional support documentation and
product certifications.
User Guide Feedback
Help us help you. Send all User Guide-related comments, questions or suggestions
for improvement to the following address, or use e-mail instead. Thank you!
The Technical Writing Team,
ZyXEL Communications Corp.,
6 Innovation Road II,
Science-Based Industrial Park,
Hsinchu, 300, Taiwan.
E-mail: [email protected]om.tw

Document Conventions
V500 Series User’s Guide
4
Document Conventions
Warnings and Notes
These are how warnings and notes are shown in this User’s Guide.
Warnings tell you about things that could harm you or your
device.
Note: Notes tell you other important information (for example, other things you may
need to configure or helpful tips) or recommendations.
Syntax Conventions
• The V500-T1 or V501-T1 may be referred to as the “V500”, the “device”, the
“system” or the “product” in this User’s Guide.
Note: The V500 Series includes the V500-T1 and the V501-T1. Illustrations used
throughout this book are based on the V500-T1.
• Product labels, screen names, field labels and field choices are all in bold font.
• A key stroke is denoted by square brackets and uppercase text, for example,
[ENTER] means the “enter” or “return” key on your keyboard.
• “Enter” means for you to type one or more characters and then press the
[ENTER] key. “Select” or “choose” means for you to use one of the predefined
choices.
• A right angle bracket ( > ) within a screen name denotes a mouse click. For
example, Maintenance > Log > Log Setting means you first click
Maintenance in the navigation panel, then the Log sub menu and finally the
Log Setting tab to get to that screen.
• Units of measurement may denote the “metric” value or the “scientific” value.
For example, “k” for kilo may denote “1000” or “1024”, “M” for mega may
denote “1000000” or “1048576” and so on.
• “e.g.,” is a shorthand for “for instance”, and “i.e.,” means “that is” or “in other
words”.
• Screens reproduced here for demonstration purposes may not exactly match
the screens on your device.

Document Conventions
V500 Series User’s Guide 5
Icons Used in Figures
Figures in this User’s Guide may use the following generic icons. The V500 icon is
not an exact representation of your device.
V500 Computer Notebook computer
Server DSLAM Firewall
Telephone Switch Router

Safety Warnings
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6
Safety Warnings
For your safety, be sure to read and follow all warning notices and
instructions.
• Do NOT use this product near water, for example, in a wet basement or near a
swimming pool.
• Do NOT expose your device to dampness, dust or corrosive liquids.
• Do NOT store things on the device.
• Do NOT install, use, or service this device during a thunderstorm. There is a
remote risk of electric shock from lightning.
• Connect ONLY suitable accessories to the device.
• Do NOT open the device or unit. Opening or removing covers can expose you to
dangerous high voltage points or other risks. ONLY qualified service personnel
should service or disassemble this device. Please contact your vendor for further
information.
• Make sure to connect the cables to the correct ports.
• Place connecting cables carefully so that no one will step on them or stumble
over them.
• Always disconnect all cables from this device before servicing or disassembling.
• Use ONLY an appropriate power adaptor or cord for your device. Connect it to
the right supply voltage (for example, 110V AC in North America or 230V AC in
Europe).
• Do NOT allow anything to rest on the power adaptor or cord and do NOT place
the product where anyone can walk on the power adaptor or cord.
• Do NOT use the device if the power adaptor or cord is damaged as it might
cause electrocution.
• If the power adaptor or cord is damaged, remove it from the device and the
power source.
• Do NOT attempt to repair the power adaptor or cord. Contact your local vendor
to order a new one.
• Do not use the device outside, and make sure all the connections are indoors.
There is a remote risk of electric shock from lightning.
• Do NOT obstruct the device ventilation slots, as insufficient airflow may harm
your device.
• If you wall mount your device, make sure that no electrical lines, gas or water
pipes will be damaged.
• The PoE (Power over Ethernet) devices that supply or receive power and their
connected Ethernet cables must all be completely indoors.
This product is recyclable. Dispose of it properly.

Safety Warnings
V500 Series User’s Guide 7

Safety Warnings
V500 Series User’s Guide
8

Contents Overview
V500 Series User’s Guide 9
Contents Overview
Introduction ............................................................................................................................29
Introduction ................................................................................................................................ 31
Hardware ................................................................................................................................... 35
Tutorials ..................................................................................................................................... 45
LCD Screen Menus ................................................................................................................61
Using the LCD Screen ............................................................................................................... 63
The Phonebook ......................................................................................................................... 71
LCD Menus: Basic Settings ....................................................................................................... 77
LCD Menus: Advanced ............................................................................................................103
The Web Configurator .........................................................................................................181
Introducing the Web Configurator ............................................................................................ 183
Status Screens ........................................................................................................................ 189
Network Setup ......................................................................................................................... 197
SIP Account Setup .................................................................................................................. 201
Phone Setup ............................................................................................................................ 219
The Phone Book ...................................................................................................................... 227
Maintenance and Troubleshooting .....................................................................................237
System ..................................................................................................................................... 239
Logs ......................................................................................................................................... 247
Tools ........................................................................................................................................ 249
Troubleshooting ....................................................................................................................... 259
Appendices and Index .........................................................................................................267

Contents Overview
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10

Table of Contents
V500 Series User’s Guide 11
Table of Contents
About This User's Guide..........................................................................................................3
Document Conventions............................................................................................................4
Safety Warnings........................................................................................................................6
Contents Overview ...................................................................................................................9
Table of Contents....................................................................................................................11
List of Figures.........................................................................................................................19
List of Tables...........................................................................................................................25
Part I: Introduction................................................................................. 29
Chapter 1
Introduction.............................................................................................................................31
1.1 Overview .............................................................................................................................. 31
1.2 Applications ......................................................................................................................... 32
1.2.1 Make Calls via Internet Telephony Service Provider .................................................. 32
1.2.2 Make Calls via IP-PBX ............................................................................................... 33
1.2.3 Make Peer-to-peer Calls ............................................................................................ 33
1.3 Ways to Manage the V500 .................................................................................................. 34
1.4 Good Habits for Managing the V500 ................................................................................... 34
Chapter 2
Hardware..................................................................................................................................35
2.1 Overview .............................................................................................................................. 35
2.2 Physical Features ................................................................................................................ 35
2.2.1 The LCD Screen ........................................................................................................ 40
2.2.2 Resetting the V500 ..................................................................................................... 40
2.3 Phone Functions .................................................................................................................. 41
2.3.1 Making a Call ............................................................................................................. 41
2.3.2 Receiving a Call .........................................................................................................41
2.3.3 Ending a Call .............................................................................................................. 42
2.3.4 Changing the Volume ................................................................................................. 42
2.3.5 Muting a Call .............................................................................................................. 42
2.3.6 Placing a Call on Hold ................................................................................................ 42

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2.3.7 Using Voicemail ..........................................................................................................43
2.3.8 Making Conference Calls ........................................................................................... 43
2.3.9 Transferring a Call ......................................................................................................44
2.3.10 Upgrading the Phone’s Firmware ............................................................................. 44
Chapter 3
Tutorials...................................................................................................................................45
3.1 Overview .............................................................................................................................. 45
3.2 Setting Up a Network Connection ....................................................................................... 46
3.3 Configuring VoIP Options Automatically .............................................................................. 48
3.3.1 Configuring VoIP Options Manually ........................................................................... 49
3.4 Placing a Call ....................................................................................................................... 51
3.4.1 Receiving an Incoming Call on a 2nd Line ................................................................. 53
3.5 Making a Conference Call ...................................................................................................55
3.6 Retrieving Voice Mail ........................................................................................................... 57
3.7 Setting the Time on Your V500 ............................................................................................ 59
Part II: LCD Screen Menus.................................................................... 61
Chapter 4
Using the LCD Screen............................................................................................................63
4.1 Overview .............................................................................................................................. 63
4.2 The Navigation Pad ............................................................................................................. 63
4.3 The Keypad ......................................................................................................................... 64
4.4 Working with the LCD Menus .............................................................................................. 65
4.4.1 LCD Menu Syntax Conventions ................................................................................. 65
4.4.2 Entering Numbers, Letters and Symbols ................................................................... 66
4.5 Enabling and Disabling Features ......................................................................................... 67
4.6 LCD Menu Overview ........................................................................................................... 67
4.7 The LCD Status Screen ....................................................................................................... 70
Chapter 5
The Phonebook.......................................................................................................................71
5.1 Overview .............................................................................................................................. 71
5.2 Add a Phonebook Entry ....................................................................................................... 71
5.3 Edit a Phonebook Entry ....................................................................................................... 74
5.4 Delete a Phonebook Entry ...................................................................................................75
5.5 Call a Phonebook Contact ...................................................................................................76
5.5.1 Search by Name ........................................................................................................ 76
5.6 Calling a Number Not in the Phonebook ............................................................................. 76

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Chapter 6
LCD Menus: Basic Settings...................................................................................................77
6.1 Overview .............................................................................................................................. 77
6.2 Entering the Menu System ..................................................................................................77
6.3 The System Info Menu ........................................................................................................78
6.3.1 Firmware Version ....................................................................................................... 79
6.3.2 IP Address .................................................................................................................. 79
6.3.3 VoIP Status ................................................................................................................. 80
6.4 The Ring Setting Menu ........................................................................................................81
6.4.1 The Ring Type Menu .................................................................................................. 82
6.5 The Volume Setting Menu ...................................................................................................83
6.5.1 Volume Screen ........................................................................................................... 84
6.6 The Call Preference Menu ...................................................................................................85
6.6.1 Call Forward ............................................................................................................... 86
6.7 The Phonebook Menu .........................................................................................................94
6.7.1 Contact List ................................................................................................................ 94
6.7.2 Caller Group ............................................................................................................... 95
6.7.3 Block List .................................................................................................................... 97
6.7.4 DND White List ...........................................................................................................98
6.7.5 The Speed Dial Menu ................................................................................................. 99
6.8 The Advanced Setting Menu .............................................................................................101
6.9 The System Restart Menu ................................................................................................. 102
Chapter 7
LCD Menus: Advanced.........................................................................................................103
7.1 Overview ............................................................................................................................ 103
7.1.1 What You Can Do in This Chapter ........................................................................... 103
7.2 The Advanced Setting Menu .............................................................................................104
7.3 The Network Setting Menu ................................................................................................ 104
7.3.1 The PPPoE Menu .................................................................................................... 105
7.3.2 Static IP .....................................................................................................................110
7.3.3 DHCP ........................................................................................................................116
7.4 The SIP Configuration Menus ............................................................................................117
7.4.1 Display Name ............................................................................................................118
7.4.2 SIP Number ...............................................................................................................119
7.4.3 SIP Local Port ..........................................................................................................121
7.4.4 SIP Server Address .................................................................................................. 123
7.4.5 SIP Server Port ........................................................................................................125
7.4.6 SIP Register Server ................................................................................................. 127
7.4.7 SIP Register Port ..................................................................................................... 129
7.4.8 SIP Service Domain ................................................................................................. 131
7.4.9 SIP Authentication ID ............................................................................................... 133
7.4.10 Authentication Password ........................................................................................ 135

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7.4.11 Codec Priority ......................................................................................................... 136
7.4.12 Voicemail Number .................................................................................................. 137
7.4.13 DNS SRV / DNS ..................................................................................................... 138
7.4.14 Call ID ....................................................................................................................139
7.4.15 NAT Setting ............................................................................................................ 139
7.4.16 Backup SIP Server (1 and 2) ................................................................................. 147
7.5 The Auto Provision Menus ................................................................................................ 149
7.5.1 Protocol ....................................................................................................................150
7.5.2 Auto-provisioning Server Address ............................................................................ 152
7.5.3 Auto-provisioning Server Port .................................................................................. 154
7.5.4 Expire Time ..............................................................................................................155
7.5.5 Retry Time ................................................................................................................157
7.6 Programmable Key ............................................................................................................158
7.7 Display Adjusting ............................................................................................................... 160
7.7.1 Contrast .................................................................................................................... 161
7.7.2 Brightness ................................................................................................................162
7.8 Call Feature Mode ............................................................................................................. 163
7.8.1 Call Feature Mode .................................................................................................... 164
7.9 Language Support .............................................................................................................166
7.10 Flexworker Mode ............................................................................................................. 167
7.10.1 Using Flexworker Mode ......................................................................................... 168
7.11 Clock Alarm Setting ......................................................................................................... 170
7.11.1 Clock Alarm Configuration ...................................................................................... 171
7.11.2 Clock Alarm Time ................................................................................................... 172
7.11.3 Clock Alarm Message ............................................................................................ 174
7.11.4 Clock Alarm Day ..................................................................................................... 176
7.11.5 Clock Alarm Ring .................................................................................................... 177
7.12 ACD Mode ....................................................................................................................... 178
7.12.1 Automatic Call Distribution ..................................................................................... 179
Part III: The Web Configurator............................................................ 181
Chapter 8
Introducing the Web Configurator ......................................................................................183
8.1 Overview ............................................................................................................................ 183
8.2 Accessing the Web Configurator ....................................................................................... 183
8.2.1 Title Bar .................................................................................................................... 185
8.2.2 Navigation Panel ...................................................................................................... 186
8.2.3 Main Window ............................................................................................................ 187
8.2.4 Status Bar ................................................................................................................. 187

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V500 Series User’s Guide 15
Chapter 9
Status Screens......................................................................................................................189
9.1 Overview ............................................................................................................................ 189
9.2 Status Screen ....................................................................................................................189
9.2.1 Packet Statistics ....................................................................................................... 191
9.2.2 VoIP Statistics ..........................................................................................................193
9.2.3 Additional Statistics .................................................................................................. 195
Chapter 10
Network Setup.......................................................................................................................197
10.1 Overview .......................................................................................................................... 197
10.1.1 What You Can Do in This Chapter ......................................................................... 197
10.1.2 What You Need to Know ........................................................................................ 197
10.2 Internet Connection ......................................................................................................... 199
10.3 Management Port ............................................................................................................200
Chapter 11
SIP Account Setup................................................................................................................201
11.1 Overview ..........................................................................................................................201
11.1.1 What You Can Do in This Chapter ......................................................................... 201
11.1.2 What You Need to Know ........................................................................................ 201
11.2 SIP Settings Screen ......................................................................................................... 202
11.2.1 Advanced SIP Setup Screen ..................................................................................205
11.3 SIP QoS Screen ............................................................................................................... 209
11.4 Technical Reference ........................................................................................................210
Chapter 12
Phone Setup..........................................................................................................................219
12.1 Overview .......................................................................................................................... 219
12.1.1 What You Can Do in This Chapter ......................................................................... 219
12.2 Phone Settings Screen ....................................................................................................220
12.2.1 Voice Activity Detection/Silence Suppression ........................................................ 222
12.2.2 Comfort Noise Generation ..................................................................................... 222
12.3 Phone Region Screen .................................................................................................... 223
12.4 Speed Dial Settings Screen ............................................................................................ 223
12.5 Programmable Feature Key Settings Screen .................................................................. 224
Chapter 13
The Phone Book....................................................................................................................227
13.1 Overview .......................................................................................................................... 227
13.1.1 What You Can Do in This Chapter ......................................................................... 227
13.2 Call Forward Screen ........................................................................................................228
13.3 Contact List Screen ......................................................................................................... 230

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13.4 Group List Screen ............................................................................................................ 232
13.5 Block List Screen ............................................................................................................. 233
13.6 DND White List Screen ....................................................................................................235
Part IV: Maintenance and Troubleshooting ....................................... 237
Chapter 14
System...................................................................................................................................239
14.1 Overview .......................................................................................................................... 239
14.1.1 What You Can Do in This Chapter ......................................................................... 239
14.2 The General Screen .......................................................................................................239
14.3 Time Setting Screen ........................................................................................................242
14.4 Dynamic DNS ..................................................................................................................244
14.5 Clock Alarm Setting ......................................................................................................... 246
Chapter 15
Logs .......................................................................................................................................247
15.1 Overview .......................................................................................................................... 247
15.2 Logs Screen ................................................................................................................... 247
15.3 SIP Message ................................................................................................................... 248
Chapter 16
Tools.......................................................................................................................................249
16.1 Overview .......................................................................................................................... 249
16.1.1 What You Can Do in This Chapter ......................................................................... 249
16.2 Firmware Upload Screen ................................................................................................. 250
16.3 Configuration Screen .......................................................................................................252
16.3.1 Backup Configuration ............................................................................................. 252
16.3.2 Restore Configuration ............................................................................................253
16.3.3 Back to Factory Defaults ........................................................................................ 254
16.3.4 Save Debug Log .................................................................................................... 254
16.4 Restart Screen ................................................................................................................. 254
16.5 Ring Maintenance Screen ............................................................................................... 255
16.6 Packet Mirror Screen .......................................................................................................256
Chapter 17
Troubleshooting....................................................................................................................259
17.1 Overview .......................................................................................................................... 259
17.2 Power, Hardware Connections, and LEDs ...................................................................... 259
17.3 V500 Access and Login .................................................................................................. 260
17.4 Internet Access ................................................................................................................ 262

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V500 Series User’s Guide 17
17.5 Phone Calls and VoIP ......................................................................................................263
Part V: Appendices and Index ............................................................ 267
Appendix A Product Specifications.......................................................................................269
Appendix B Setting Up Your Computer’s IP Address...........................................................275
Appendix C Pop-up Windows, JavaScripts and Java Permissions......................................305
Appendix D IP Addresses and Subnetting...........................................................................313
Appendix E Legal Information..............................................................................................323
Appendix F Open Software Announcements .......................................................................327
Appendix G Customer Support ............................................................................................333
Index.......................................................................................................................................339

Table of Contents
V500 Series User’s Guide
18

List of Figures
V500 Series User’s Guide 19
List of Figures
Figure 1 Internet Telephony Service Provider Application ...................................................................... 32
Figure 2 IP-PBX Application .................................................................................................................. 33
Figure 3 Peer-to-peer Calling ................................................................................................................. 33
Figure 4 Front Panel Hardware ............................................................................................................. 35
Figure 5 Side Panel ................................................................................................................................ 38
Figure 6 Rear Panel Hardware .............................................................................................................. 39
Figure 7 The V500 LCD Screen and Navigation Pad ............................................................................. 63
Figure 8 The V500 Keypad ..................................................................................................................... 64
Figure 9 LCD Status Screen ................................................................................................................... 70
Figure 10 LCD Menu Setting .................................................................................................................. 77
Figure 11 LCD Menu: System Info ........................................................................................................ 78
Figure 12 LCD Menu: Firmware Version ................................................................................................ 79
Figure 13 LCD Menu: IP Address........................................................................................................... 79
Figure 14 LCD Menu: VoIP Status ......................................................................................................... 80
Figure 15 LCD Menu: Ring Setting ........................................................................................................ 81
Figure 16 LCD Menu: Ring Type ............................................................................................................ 82
Figure 17 LCD Menu: Volume Setting ................................................................................................... 83
Figure 18 LCD Menu: Volume Screen ................................................................................................... 84
Figure 19 LCD Menu: Call Preference ................................................................................................... 85
Figure 20 LCD Menu: Call Forward........................................................................................................ 86
Figure 21 LCD Menu: Conditional Forward............................................................................................ 87
Figure 22 LCD Menu: Forward Number................................................................................................. 88
Figure 23 LCD Menu: Forward Number - Edit ........................................................................................ 89
Figure 24 LCD Menu: Specific Forward Entry Table ...............................................................................90
Figure 25 LCD Menu: Specific Forward Entry ....................................................................................... 91
Figure 26 LCD Menu: Phonebook.......................................................................................................... 94
Figure 27 LCD Menu: Caller Group........................................................................................................ 95
Figure 28 LCD Menu: Caller Group List................................................................................................. 96
Figure 29 LCD Menu: Block List............................................................................................................. 97
Figure 30 LCD Menu: DND White List.................................................................................................... 98
Figure 31 LCD Menu: Speed Dial........................................................................................................... 99
Figure 32 LCD Menu: Speed Dial - Edit ............................................................................................... 100
Figure 33 LCD Menu: Speed Dial - Edit Phonebook............................................................................ 101
Figure 34 LCD Menu: System Restart ................................................................................................. 102
Figure 35 LCD Menu: Advanced Setting.............................................................................................. 104
Figure 36 LCD Menu: Network Setting ................................................................................................ 104
Figure 37 LCD Menu: PPPoE .............................................................................................................. 105
Figure 38 LCD Menu: PPPoE Username............................................................................................. 106

List of Figures
V500 Series User’s Guide
20
Figure 39 LCD Menu: PPPoE Username - Edit ................................................................................... 107
Figure 40 LCD Menu: PPPoE Password.............................................................................................. 108
Figure 41 LCD Menu: PPPoE Password - Edit .................................................................................... 109
Figure 42 LCD Menu: Static IP.............................................................................................................. 110
Figure 43 LCD Menu: IP Address.......................................................................................................... 111
Figure 44 LCD Menu: IP Address - Edit ................................................................................................ 111
Figure 45 LCD Menu: Default Gateway................................................................................................. 112
Figure 46 LCD Menu: Default Gateway - Edit....................................................................................... 113
Figure 47 LCD Menu: Subnet Mask ...................................................................................................... 114
Figure 48 LCD Menu: Subnet Mask - Edit ............................................................................................114
Figure 49 LCD Menu: First / Second DNS ............................................................................................ 115
Figure 50 LCD Menu: First / Second DNS - Edit................................................................................... 116
Figure 51 LCD Menu: SIP Configuration............................................................................................... 117
Figure 52 LCD Menu: Display Name..................................................................................................... 118
Figure 53 LCD Menu: Display Name - Edit ........................................................................................... 119
Figure 54 LCD Menu: SIP Number....................................................................................................... 120
Figure 55 LCD Menu: SIP Number - Edit ............................................................................................. 120
Figure 56 LCD Menu: SIP Local Port................................................................................................... 121
Figure 57 LCD Menu: SIP Local Port - Edit.......................................................................................... 122
Figure 58 LCD Menu: SIP Server Address........................................................................................... 123
Figure 59 LCD Menu: SIP Server Address - Edit ................................................................................. 124
Figure 60 LCD Menu: SIP Server Port ................................................................................................. 125
Figure 61 LCD Menu: SIP Server Port - Edit........................................................................................ 126
Figure 62 LCD Menu: SIP Register Server .......................................................................................... 127
Figure 63 LCD Menu: SIP Register Server Address - Edit................................................................... 128
Figure 64 LCD Menu: SIP Register Port .............................................................................................. 129
Figure 65 LCD Menu: SIP Register Port - Edit..................................................................................... 130
Figure 66 LCD Menu: SIP Service Domain.......................................................................................... 131
Figure 67 LCD Menu: SIP Service Domain - Edit................................................................................. 132
Figure 68 LCD Menu: SIP Authentication ID........................................................................................ 133
Figure 69 LCD Menu: SIP Authentication ID - Edit............................................................................... 134
Figure 70 LCD Menu: Authentication Password................................................................................... 135
Figure 71 LCD Menu: Authentication Password - Edit......................................................................... 135
Figure 72 LCD Menu: Codec Selection................................................................................................ 136
Figure 73 LCD Menu: Voicemail Number............................................................................................. 137
Figure 74 LCD Menu: Voicemail Number - Edit.................................................................................... 138
Figure 75 LCD Menu: NAT Setting....................................................................................................... 139
Figure 76 LCD Menu: STUN ...............................................................................................................140
Figure 77 LCD Menu: STUN Server Address....................................................................................... 141
Figure 78 LCD Menu: STUN Server Address - Edit ............................................................................ 141
Figure 79 LCD Menu: STUN Server Port ............................................................................................ 142
Figure 80 LCD Menu: STUN Server Port - Edit ...................................................................................143
Figure 81 LCD Menu: Outbound Proxy................................................................................................ 144