Aquos R3 User manual

AQUOS R3
User Guide

1
AQUOS R3
AQUOS R3 User Guide Contents
Introduction
About the User Guide........................................................ 3
Getting Started
Package Contents............................................................... 6
Parts & Functions.............................................................. 6
SIM Card.............................................................................. 8
Internal Storage and SD Card......................................... 10
Charging Handset..............................................................14
Power On/Off................................................................... 16
Making Initial Settings.................................................... 17
Google Account................................................................. 18
Unlocking Screen...............................................................21
Basic Operations
Basic Operations...............................................................24
Using Manner Mode.......................................................... 24
Using Airplane Mode.........................................................26
Using Fingerprint Authentication Function....................26
Updating the System........................................................29
Using ROBOQUL................................................................ 30
Touchscreen/Text Entry
Using Touchscreen............................................................ 34
Text Entry.........................................................................35
Handset Interface
Handset Screens............................................................... 38
Icons at Display Top (Status Bar)...................................45
Checking Notifications (Notifications Window).............46
Checking Notifications (Quick Settings Window).......... 48
Capturing Screenshots (Clip Now)...................................50
Scrolling Screen Automatically (ScrollAuto)...................51
Phone
Placing/Answering Calls...................................................54
Optional Services..............................................................58
Handset Phone Number.................................................... 65
Making Phone Settings.....................................................66
Address Book.................................................................... 67
Messaging
Sending Messages (＋メッセージ (+Message))................ 72
Using Gmail....................................................................... 73
Using Email........................................................................76
Internet
Using the Internet (Chrome)............................................80
Camera
Capturing Photos/Videos................................................. 86
Music & Images
Listening to Music (Play Music)......................................92

2
Viewing & Managing Photos/Videos (Photos)................ 94
Application Basics
Confirmation when First Activating Applications......... 98
Applications.....................................................................100
Adding/Deleting Applications........................................ 102
Managing Data
File Storage.....................................................................108
Backup & Restore...........................................................108
Importing Data from Other Mobiles............................. 109
Wi-Fi/Bluetooth®
Connecting by Wi-Fi.......................................................114
Using Bluetooth® Function............................................ 119
Using Tethering.............................................................. 123
Handset Settings
About Settings............................................................... 126
Data Usage Settings...................................................... 127
Battery Settings.............................................................133
Display Settings............................................................. 135
Sound Settings................................................................141
AQUOS Useful Settings..................................................146
Security & Location Settings........................................150
System Settings..............................................................163
Other Handset Settings.................................................169
Global Services
Global Roaming............................................................... 180
Calling from Outside Japan...........................................181
For Assistance
Handset Powers Off...................................................... 186
Handset Does Not Power On.........................................186
Cannot Charge / Charging Stops / Charging Is Slow... 187
Battery Runs Out Quickly............................................. 187
Display Turns Off Suddenly.......................................... 188
Display Goes Dark Suddenly.......................................... 188
Screen Freezes / Operation Is Unstable.......................189
SIM Card Not Recognized.............................................. 189
Cannot Use SD Card.......................................................190
Cannot Send/Receive Mail..............................................190
Cannot Connect to Internet..........................................191
Cannot Talk on Phone / Cannot Hear Other Party...... 191
Cannot Use Applications................................................192
Warranty/Specifications/Customer Service
Warranty & After-Sales Service................................... 194
Specifications..................................................................194
Customer Service............................................................196
Safety Precautions
Safety Precautions.........................................................198
Important Product Information.....................................207
Handset & Hardware Care............................................. 209
General Notes................................................................. 211
Radio Wave Exposure and Specific Absorption Rate (SAR)
Information..................................................................... 213
Water & Dust Resistance.............................................. 215

3
Introduction AQUOS R3
Introduction
About the User Guide
In the User Guide, most operation descriptions are based on
the handset at time of purchase.
Unless noted otherwise, descriptions are for Home Screen
(AQUOS Home). Some operation descriptions may be omitted.
The information in the User Guide is subject to change
without prior notice.
Before Using This Product
Read "Safety Precautions" thoroughly beforehand for proper
usage.
Accessible services may be limited by subscription contract
conditions.
Data Communication
・Handset is designed to be always connected to the Internet.
Communication is initiated automatically for some functions
such as data syncing.
・Large-volume data communication, such as downloading
applications and viewing videos, incurs expensive
transmission fees. Subscription to a flat-rate plan is
strongly recommended.
・Even if connected by Wi-Fi, some applications and services
incur transmission fees.
Screenshots & Key Labels
Screenshots in the User Guide may differ in appearance with
actual Display. Key labels in the User Guide are simplified for
description purposes and differ with actual Display.
Other Notations
In the User Guide, the product is referred to as "handset."
microSD™/microSDHC™/microSDXC™ Card is referred to as "SD
Card."
"808SH" here refers to this mobile phone "AQUOS R3."

4

Getting Started
Package Contents............................................................... 6
Parts & Functions.............................................................. 6
SIM Card.............................................................................. 8
Internal Storage and SD Card......................................... 10
Charging Handset..............................................................14
Power On/Off................................................................... 16
Making Initial Settings.................................................... 17
Google Account................................................................. 18
Unlocking Screen...............................................................21

6
Package Contents
Package Contents
・Handset (AQUOS R3)
・Battery is built into handset.
・Handset back cover is not removable.
・SIM Removal Tool (Complimentary sample)
・TV Antenna Cable (Complimentary sample)
・クイックスタート (Japanese)
・お願いとご注意 (Japanese)
Parts & Functions
Handset (Front)
Name Description
Earpiece/
Speaker
Hear the other party's voice, music, video,
etc. here.
Front
Camera Use to shoot photos or videos of yourself.
Display Touchscreen-type display; operate with
your fingers on Display.
Fingerprint
Sensor1
Use fingerprint authentication to unlock
screen, or use as Home key.
Charging/
Notification
Lamp
Illuminates while charging or for missed
calls and notifications.
Proximity/
Light Sensor1
Proximity Sensor prevents Touchscreen
misoperation during calls. Light Sensor
adjusts Display brightness according to
ambient light.
1 Do not apply stickers or other coverings over the sensors.

7
Getting Started AQUOS R3
Handset (Back and Sides)
Name Description
Mic
(Recorder Mic)
Use while recording videos or when talking
through Speakerphone.
Make sure not to cover Recorder Mic.
Mobile
Light Use as a camera flash, flashlight, etc.
Video-only
back camera
(Dramatic
wide-angle
camera)
Shoots wide-angle video.
Standard
back camera Shoot photos or videos.
FeliCa mark Hold up to reader/writer to use NFC/
Osaifu-Keitai®.
Wireless
charging point
Align with this point when charging with
the wireless charger.
Mic/
Recorder Mic
Talk to the other party here. Also use
while recording videos or when talking to
emopa.
Make sure not to cover Mic/Recorder Mic.
Speaker Listen to music, video sound, etc.
Earphones-
Microphone
Jack
Connect stereo earphones with mic
(commercially available) here.
Card Tray Insert/remove SD Card and SIM Card.
External
Connection
Jack
Connect to the AC Adaptor, etc.
Handset Keys
Name Description
Volume Up
Key Increase volume.
Volume
Down Key Decrease volume.
Power Key Turn Display off/on. Long Press for power
on/off, reboot, etc.
Assistant
Key
The key is meant to trigger the Google
Assistant™.
It can also be used to trigger functions
chosen by the user.1
1 See "System Settings" for details.
Charging/Notification Lamp
Lights/flashes while charging or for missed calls, new SMS/
+Message, etc.
Lamp
color and
illumination
Indication
Red, lit Charging (Battery level less than about
94%)
Green, lit Charging (Battery level more than about
95%)
Red, flashing Charging not possible
White,
flashing1
Notifications (missed calls, new SMS/
+Message, etc.)
1 Flashes when Display turned off.

8
SIM Card
SIM Card is an IC card containing phone number and other
customer information.
Handling SIM Card
Check the following regarding SIM Card handling.
IC (gold) chip
・For SIM Card handling, see SoftBank Website.
https://www.softbank.jp/mobile/support/protect/usim/
(Japanese)
・Avoid applying labels. May damage SIM Card.
・SIM is replaceable (at cost) in case of loss/damage.
・Wipe clean with a dry, soft cloth.
・Always keep the IC (gold) chip clean.
SIM Card Cautions
Observe the following when using SIM Card.
・Within Japan, SIM Card must be installed to make
emergency calls (110, 119, 118).
・Always follow emergency procedures to suspend service
if your SIM Card or handset (SIM Card inserted) is lost/
stolen. For details, contact Customer Service.
・Customer is responsible for any damage caused by
inserting SIM Card in an other-brand IC card reader, etc.
SoftBank Corp. is not responsible in such case.
・It is recommended that you back up information that is
saved on SIM Card. SoftBank Corp. is not responsible for
damages from saved information that is lost.
・Always power off handset before inserting/removing SIM
Card.
・Note that SIM Card specifications and performance may
change without notice.
・Return SIM Card to SoftBank Corp. when canceling
subscription.
・SIM Card is the property of SoftBank Corp.
・Returned SIM Cards are recycled for environmental
purposes.
Inserting SIM Card
Always power off beforehand.
・Set SIM Card in Card Tray beforehand. Do not insert SIM
Card without setting it in Card Tray.
With Display upward, push tip of SIM Removal Tool into Card
Tray eject hole
・Push tip firmly straight into hole until Card Tray slides out.
Pull out Card Tray
・With Display upward, pull out Card Tray. Pulling out Card
Tray with Display downward or handset held upright can
allow SIM Card and SD Card to fall from Card Tray and
become misplaced.
・Do not pull Card Tray forcefully or at an angle; damage may
result. Gently pull Card Tray out horizontally.
Set SIM Card in Card Tray
・Place gently, noting orientation of SIM Card (notch/IC (gold)
chip facing down).
・Make sure SIM Card is in Card Tray. Inserting Card Tray with
SIM Card on its edge may cause damage.
Insert Card Tray in SIM/SD Card Slot
SIM Card is inserted.
・Do not insert Card Tray upside down.
・Insert gently all the way horizontally in direction shown.
・Push Card Tray firmly where circled (○) so that there is no
gap between handset and Card Tray.
・To maintain water and dust resistance, use handset with
Card Tray completely closed.

9
Getting Started AQUOS R3
Removing SIM Card
Always power off beforehand.
With Display upward, push tip of SIM Removal Tool into Card
Tray eject hole
・Push tip firmly straight into hole until Card Tray slides out.
Pull out Card Tray
・With Display upward, pull out Card Tray. Pulling out Card
Tray with Display downward or handset held upright can
allow SIM Card and SD Card to fall from Card Tray and
become misplaced.
・Do not pull Card Tray forcefully or at an angle; damage may
result. Gently pull Card Tray out horizontally.
Remove SIM Card
Insert Card Tray in SIM/SD Card Slot
SIM Card is removed.
・Do not insert Card Tray upside down.
・Insert gently all the way horizontally in direction shown.
・Push Card Tray firmly where circled (○) so that there is no
gap between handset and Card Tray.
・To maintain water and dust resistance, use handset with
Card Tray completely closed.
SIM-Unlocking Handset
Handset can be SIM-unlocked. SIM-unlocking handset allows
other-carrier SIM cards to be used with it.
・Some services, functions, etc. may have restrictions when
an other-carrier SIM card is used. SoftBank Corp. does not
guarantee operation whatsoever.
・For details on SIM unlocking, see SoftBank Website.

10
Internal Storage and SD Card
Handset supports SD Card up to 512 GB. Some SD Cards may
not operate properly.
Internal storage can be used for saving data including system
data, applications, and video and photos taken with Camera.
Organizing photos shot on your
previous model
Inserting an SD Card containing saved photos or videos
that were shot on a previous model may cause the Sort
images in SD card notification to appear.
In this event, tap CHECK START .
・Tap CHECK START to optimize the viewing of file
names, etc. in (Photos).
Internal Storage/SD Card Cautions
Data on Internal Storage/SD Card
Data on internal storage/SD Card may be lost/altered
due to accidents, malfunctions, repairs, handset upgrade/
replacement, mishandling, etc. Back up important data
regularly. SoftBank Corp. is not liable for any damages
resulting from loss/alteration of data.
・Do not insert or remove SD Card forcefully.
・Do not touch terminals or expose them to metal objects.
・Never power off while reading or writing data.
・Make sure not to erase or overwrite data accidentally.
microSDXC Card
Handset supports microSDXC Cards (SDXC-compatible SD
Cards). microSDXC Cards are supported by SDXC-compatible
devices only.
Exchanging Data with Non-SDXC-Compatible
Devices
To exchange data between handset and non-SDXC-
compatible devices, use SD Cards (microSD/microSDHC
Cards) supported by handset and those devices. Inserting a
microSDXC Card used on handset in a non-SDXC-compatible
device may corrupt card data. In such cases, do not format
the microSDXC Card on that device even if prompted to do
so.
Formatting deletes all microSDXC Card data and changes
the file system. The original storage capacity may
be unavailable after formatting. To use a corrupted
microSDXC Card, format it on an SDXC-compatible device.
Save Location
By default, data, including photos and videos taken
with handset, is saved in internal storage. Even with
downloaded commercially-available applications described
as saving data on SD Card, data is saved in internal
storage.
・To save photos and videos taken with handset on SD
Card, insert SD Card before using Camera, then change
save location as follows.
In Home Screen, (Camera) COMMON
Save To SD card
SD Card Caution
Keep SD Card away from infants; may cause choking if
swallowed.
Inserting SD Card
Always power off beforehand.
・Set SD Card in Card Tray beforehand. Do not insert SD Card
without setting it in Card Tray.
With Display upward, push tip of SIM Removal Tool into Card
Tray eject hole
・Push tip firmly straight into hole until Card Tray slides out.
Pull out Card Tray
・With Display upward, pull out Card Tray. Pulling out Card
Tray with Display downward or handset held upright can
allow SIM Card and SD Card to fall from Card Tray and
become misplaced.
・Do not pull Card Tray forcefully or at an angle; damage may
result. Gently pull Card Tray out horizontally.

11
Getting Started AQUOS R3
Set SD Card in Card Tray
・Place gently, noting orientation of SD Card (terminal side
facing down).
・Make sure SD Card is in Card Tray. Inserting Card Tray with
SD Card on its edge may cause damage.
Insert Card Tray in SIM/SD Card Slot
SD Card is inserted.
・Do not insert Card Tray upside down.
・Insert gently all the way horizontally in direction shown.
・Push Card Tray firmly where circled (○) so that there is no
gap between handset and Card Tray.
・To maintain water and dust resistance, use handset with
Card Tray completely closed.
Formatting SD Card
When using a new SD Card for the first time, always format it
on handset.
・Formatting erases all data on SD Card. Format SD Card with
caution.
・When formatting, keep handset charged or charge it
adequately beforehand.
・Insert SD Card beforehand. See "Inserting SD Card" for
details.
In Home Screen, (Settings)
Storage
SD card
・When Contents Manager window appears next, Tap SD
card .

12
Storage settings
Format
FORMAT SD CARD
Enter Operation Password OK
・If Operation Password is unset, follow onscreen prompts.
Done
All data on SD Card is erased.

13
Getting Started AQUOS R3
Unmounting SD Card
In Home Screen, (Settings)
Storage
SD Card is unmounted.
・To mount SD Card again, SD card MOUNT .
Removing SD Card
Always power off beforehand.
With Display upward, push tip of SIM Removal Tool into Card
Tray eject hole
・Push tip firmly straight into hole until Card Tray slides out.
Pull out Card Tray
・With Display upward, pull out Card Tray. Pulling out Card
Tray with Display downward or handset held upright can
allow SIM Card and SD Card to fall from Card Tray and
become misplaced.
・Do not pull Card Tray forcefully or at an angle; damage may
result. Gently pull Card Tray out horizontally.
Remove SD Card
Insert Card Tray in SIM/SD Card Slot
SD Card is removed.
・Do not insert Card Tray upside down.
・Insert gently all the way horizontally in direction shown.
・Push Card Tray firmly where circled (○) so that there is no
gap between handset and Card Tray.
・To maintain water and dust resistance, use handset with
Card Tray completely closed.

14
Charging Handset
Battery is built into handset.
Internal Battery
A lithium-ion battery is built into handset; it is not
removable.
Recycling
This product requires a lithium-ion battery. Lithium-
ion batteries are recyclable. To recycle a used lithium-
ion battery, take it to any shop displaying the recycling
symbol.
Battery Cautions
Storage
To help maintain performance and life of Internal Battery,
do not store in the following conditions (battery level
should be at approximately 40% for optimal storage).
・Full (immediately after charging is complete)
・Exhausted (too low to power on handset)
Bulges of Internal Battery
Depending on use, bulges may appear near end of battery
life; this does not affect safety.
Internal Battery Replacement
Internal Battery is a consumable item; may need to be
replaced if operating time shortens noticeably. Internal
Battery is not user replaceable; its replacement incurs fees
and requires handset submission to a SoftBank Shop or
other appropriate servicer. For details, contact a SoftBank
Shop or Customer Service.
About Charging
The following charging options are available.
Charging
Option Description
AC Adaptor Connect handset and AC Adaptor (optional
accessory) directly.
Wireless
Charger
Charge the Handset using a third party
wireless charger
Indications while Charging
Charging/Notification Lamp
Charging/Notification Lamp illuminates red while charging;
illuminates green when charge is almost full.
・If Charging/Notification Lamp is blinking, charging is not
working properly. Make sure that you are using Charger
and products specified by SoftBank Corp. If you are using
specified products only, contact a SoftBank Shop or
Customer Service.
Lock Screen while Charging
Charging progress appears in lock screen.
・"Charging": normal charging
・"Charging rapidly": rapid charging
・"Charging slowly": low-speed charging; handset begins
low-speed charging depending on the conditions, such as
when nearly charged.
Charging Cautions
Water Resistance
The AC Adaptor is not waterproof. Never connect a charger
plug/USB Type-C™ plug while handset or Charger is wet.
Handset is water resistant; however, if a charger plug/USB
Type-C plug is inserted while it is wet, liquid (tap water,
beverage, sea water, pet urine, etc.) or a foreign object
adhered to handset or a charger plug/USB Type-C plug may
cause overheating, burnout, fire, malfunction, burns, etc.
due to electric shock, short-circuiting, etc.
Handling Cords
Do not pull, bend, or twist cord; may damage the cord.
About Charging Abroad
SoftBank Corp. is not liable for problems resulting from
charging handset abroad.

15
Getting Started AQUOS R3
Charging with AC Adaptor
Use an AC Adaptor (USB Type-C™ quick charge AC Adaptor for
USB PD [ZSDBAS] (SB-AC20-TCPD)) (optional accessory).
For information on other peripheral devices, see SoftBank
Website.
Insert USB Type-C plug of AC Adaptor into External
Connection Jack
Raise plug on AC Adaptor and plug into outlet
Charging/Notification Lamp illuminates once charging
starts.
After charging, unplug AC Adaptor from outlet and disconnect
from handset
Charging ends.
Charging with a Wireless Charger
A third party wireless charger can be used to charge the
Handset. See the User Guide for your wireless charger for
information on charging the Handset.
・Products with the icon comply with the wireless
charging standard issued by the Wireless Power Consortium
(WPC).
・Align the wireless charging point on the Handset correctly
with position of the wireless charger.
See "Handset (Back and Sides)" for the location of the
wireless charging point on the Handset.
・Remove the Handset case and/or cover, if fitted.
Wireless Charging Cautions
Note the following when charging with a wireless charger:
・Disable the Handset's vibrate function during charging.
Enabling the vibrate function may prevent complete
charging or cause the handset to fall off the charger.
・If charging causes audible interference on a TV or radio,
move the charger further away from the TV or radio.
・If other wireless chargers are nearby, maintain a distance
of at least 30 cm between chargers. Failing to do so may
prevent the handset from being correctly detected or
otherwise prevent charging.
・Charging may adversely affect calls, data communication
or TV reception.
・Do not place any metallic material between the handset
and the Wireless Charger. Metallic materials may prevent
charging or cause heat generation.
・Do not place objects such as IC cards between the
handset and the Wireless Charger. Doing so may damage
the IC card.
・Do not place the handset on a Wireless Charger while
the AC Adaptor or USB Type-C cable is connected to the
handset.
・Using the camera during charging may result in noise in
the images.
・Using the handset during charging may stop or slow down
charging (to avoid temperature increases in the handset).

16
Power On/Off
Powering On
Long Press Power Key until SHARP logo appears
Handset powers on, and lock screen appears after a while.
・If confirmation appears, follow onscreen prompts.
・An initial settings wizard may appear the first time handset
is powered on. For details on initial settings, see "Making
Initial Settings."
Flick / up
Home Screen appears.
・After Flicking up, enter pattern / lock no. (PIN) /
password to unlock.
Powering Off
Power Key (Long Press)
Power off
Handset powers off.

17
Getting Started AQUOS R3
Making Initial Settings
When powering on the first time, an initial settings wizard
appears for optionally making Wi-Fi, Google™ account, and
other settings. Follow onscreen instructions to set items.
Insert SIM Card before powering on handset.
Making Initial Settings
Select language then START
・To place an emergency call, Tap Emergency call .
・To set visual assistance, Tap Vision Settings . See
"Accessibility" for details.
Set Wi-Fi items
・Follow onscreen prompts.
・To skip Wi-Fi settings, select Use mobile network for
setup /SKIP . Continue by following onscreen prompts.
DON'T COPY
・Tap NEXT to copy data from another mobile, etc. Follow
onscreen prompts.
Set up a Google Account
・See "Google Account" for details on a Google Account.
・To skip Google Account setup, Tap Skip Skip .
Set/check each item ACCEPT
SKIP
・Tap method NEXT to set selected method. See "Using
Fingerprint Authentication Function," "Setting Screen
to Unlock by Tracing Pattern," "Requiring Lock No. (PIN)
Entry for Unlocking Screen," "Setting Screen to Unlock with
Password" and "Using Face Authentication" for details.
・Then follow the onscreen prompts to set up Google
Assistant.

18
Skip
・After Tapping Add a card follow onscreen prompts to
save card information.
Set each item DONE FOR NOW
Handset restarts, and initial settings are complete.
・To make My SoftBank settings, after initial settings,
Drag Status Bar down, then Tap Information about My
SoftBank .
Google Account
Use a Google Account and get more convenience with Google
services. A Google Account is required to use some services or
fully use some applications.
Google Account Cautions
Google Account Mail Address & Password
Be careful not to forget your Google account mail address
and password.
Google Account Operations & User Interface
Operations and user interface are subject to change due to
automatic application updates or other reasons.
Creating a Google Account
In Home Screen, (Settings)
Accounts
Add account