Aquos zero2 User manual

AQUOS zero2
User Guide

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AQUOS zero2
AQUOS zero2
User Guide Contents
Introduction
About the User Guide........................................................ 3
Getting Started
Package Contents............................................................... 6
Parts & Functions.............................................................. 6
SIM Card.............................................................................. 8
Internal Storage................................................................10
Charging Handset..............................................................10
Power On/Off................................................................... 12
Making Initial Settings.................................................... 13
Google Account................................................................. 14
Unlocking Screen...............................................................17
Basic Operations
Basic Operations...............................................................20
Using Touchscreen............................................................ 20
Using Manner Mode.......................................................... 22
Using Airplane Mode.........................................................24
Text Entry.........................................................................24
Using Fingerprint Authentication Function....................25
Updating the System........................................................28
Using ROBOQUL................................................................ 29
Handset Interface
Handset Screens............................................................... 32
Icons at Display Top (Status Bar)...................................39
Checking Notifications (Notifications Window).............40
Checking Notifications (Quick Settings Window).......... 42
Capturing Screenshots (Clip Now)...................................44
Scrolling Screen Automatically (ScrollAuto)...................45
Using Gaming Menu.......................................................... 47
Phone
Placing/Answering Calls...................................................52
Optional Services..............................................................57
Handset Phone Number.................................................... 64
Making Phone Settings.....................................................65
Address Book.................................................................... 66
Messaging
Sending Messages (＋メッセージ (+Message))................ 70
Using Gmail....................................................................... 71
Using Email........................................................................74
Internet
Using the Internet (Chrome™).........................................78
Camera
Capturing Photos/Videos................................................. 84
Music & Images
Listening to Music (YT Music)........................................ 90
Viewing & Managing Photos/Videos (Photos)................ 92

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Application Basics
Confirmation when First Activating Applications......... 96
Applications.......................................................................98
Adding/Deleting Applications........................................ 100
Managing Data
File Storage.....................................................................106
Backup & Restore...........................................................106
Importing Data from Other Mobiles............................. 107
Wi-Fi/Bluetooth®
Connecting by Wi-Fi.......................................................110
Using Bluetooth® Function............................................ 116
Using Tethering.............................................................. 120
Handset Settings
About Settings............................................................... 124
Data Usage Settings...................................................... 125
Battery Settings.............................................................130
Display Settings............................................................. 131
Sound Settings................................................................136
AQUOS Useful Settings..................................................141
Privacy Settings............................................................. 143
Location Settings........................................................... 144
Security Settings............................................................145
System Settings..............................................................157
Other Handset Settings.................................................163
Global Services
Global Roaming............................................................... 176
Calling from Outside Japan...........................................177
For Assistance
Handset Powers Off...................................................... 182
Handset Does Not Power On.........................................182
Cannot Charge / Charging Stops / Charging Is Slow... 183
Battery Runs Out Quickly............................................. 183
Display Turns Off Suddenly.......................................... 184
Screen Freezes / Operation Is Unstable.......................184
SIM Card Not Recognized.............................................. 185
Cannot Send/Receive Mail..............................................185
Cannot Connect to Internet..........................................186
Cannot Talk on Phone / Cannot Hear Other Party...... 186
Cannot Use Applications................................................187
Warranty/Specifications/Customer Service
Warranty & After-Sales Service................................... 190
Specifications..................................................................190
Customer Service............................................................192
Safety Precautions
Safety Precautions.........................................................194
Important Product Information.....................................203
Handset & Hardware Care............................................. 204
General Notes................................................................. 206
Radio Wave Exposure and Specific Absorption Rate (SAR)
Information..................................................................... 209
Water & Dust Resistance.............................................. 210

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Introduction AQUOS zero2
Introduction
About the User Guide
In the User Guide, most operation descriptions are based on
the handset at time of purchase.
Unless noted otherwise, descriptions are for Home Screen
(AQUOS Home). Some operation descriptions may be omitted.
The information in the User Guide is subject to change
without prior notice.
Before Using This Product
Read "Safety Precautions" thoroughly beforehand for proper
usage.
Accessible services may be limited by subscription contract
conditions.
Data Communication
・Handset is designed to be always connected to the Internet.
Communication is initiated automatically for some functions
such as data syncing.
・Large-volume data communication, such as downloading
applications and viewing videos, incurs expensive
transmission fees. Subscription to a flat-rate plan is
strongly recommended.
・Even if connected by Wi-Fi, some applications and services
incur transmission fees.
Screenshots & Key Labels
Screenshots in the User Guide may differ in appearance with
actual Display. Key labels in the User Guide are simplified for
description purposes and differ with actual Display.
Other Notations
In the User Guide, the product is referred to as "handset."
"906SH" here refers to this mobile phone "AQUOS zero2."

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Getting Started
Package Contents............................................................... 6
Parts & Functions.............................................................. 6
SIM Card.............................................................................. 8
Internal Storage................................................................10
Charging Handset..............................................................10
Power On/Off................................................................... 12
Making Initial Settings.................................................... 13
Google Account................................................................. 14
Unlocking Screen...............................................................17

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Package Contents
Package Contents
・Handset (AQUOS zero2)
・Battery is built into handset.
・Handset back cover is not removable.
・SIM Removal Tool (Complimentary sample)
・3.5mm Earphones Adapter (Complimentary sample)
・クイックスタート (Japanese)
・お願いとご注意 (Japanese)
Parts & Functions
Handset (Front)
Name Description
Proximity/
Light Sensor1
Proximity Sensor prevents Touchscreen
misoperation during calls. Light Sensor
adjusts Display brightness according to
ambient light.
Display Touchscreen-type display; operate with
your fingers on Display.
Earpiece/
Speaker
Hear the other party's voice, music, video,
etc. here.
Front
Camera Use to shoot photos or videos of yourself.
Fingerprint
Sensor
Use fingerprint authentication to unlock
screen.
1 Do not apply stickers or other coverings over the sensors.

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Getting Started AQUOS zero2
Handset (Back and Sides)
Name Description
Mic
Use while recording videos or when talking
through Speakerphone.
Make sure not to cover Mic.
Wide-Angle
Back Camera
Capture photos and videos with a wide
angle of view.
Standard
Back Camera Shoot photos or videos.
Mic/
Recorder Mic
Talk to the other party here. Also use
while recording videos or when talking to
emopa.
Make sure not to cover Mic/Recorder Mic.
Charging/
Notification
Lamp
Illuminates while charging or for missed
calls and notifications.
Card Tray Insert/remove SIM Card.
FeliCa mark Hold up to reader/writer to use NFC/
Osaifu-Keitai®.
Mobile
Light Use as a camera flash, flashlight, etc.
External
Connection
Jack
Connect to the AC Adaptor, etc.
Speaker Listen to music, video sound, etc.
Handset Keys
Name Description
Volume Up
Key Increase volume.
Volume
Down Key Decrease volume.
Power Key Turn Display off/on. Long Press for power
on/off, reboot, etc.
Charging/Notification Lamp
Lights/flashes while charging or for missed calls, new SMS,
etc.
Lamp
color and
illumination
Indication
Red, lit Charging (Battery level less than about
94%)
Green, lit Charging (Battery level more than about
95%)
Red, flashing Charging not possible
White,
flashing1Notifications (missed calls, new SMS, etc.)
1 Flashes when Display turned off.

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SIM Card
SIM Card is an IC card containing phone number and other
customer information.
Handling SIM Card
Check the following regarding SIM Card handling.
IC (gold) chip
・For SIM Card handling, see SoftBank Website.
https://www.softbank.jp/mobile/support/protect/usim/
(Japanese)
・Avoid applying labels. May damage SIM Card.
・SIM is replaceable (at cost) in case of loss/damage.
・Wipe clean with a dry, soft cloth.
・Always keep the IC (gold) chip clean.
SIM Card Cautions
Observe the following when using SIM Card.
・Within Japan, SIM Card must be installed to make
emergency calls (110, 119, 118).
・Always follow emergency procedures to suspend service
if your SIM Card or handset (SIM Card inserted) is lost/
stolen. For details, contact Customer Service.
・Customer is responsible for any damage caused by
inserting SIM Card in an other-brand IC card reader, etc.
SoftBank Corp. is not responsible in such case.
・It is recommended that you back up information that is
saved on SIM Card. SoftBank Corp. is not responsible for
damages from saved information that is lost.
・Always power off handset before inserting/removing SIM
Card.
・Note that SIM Card specifications and performance may
change without notice.
・Return SIM Card to SoftBank Corp. when canceling
subscription.
・SIM Card is the property of SoftBank Corp.
・Returned SIM Cards are recycled for environmental
purposes.
Inserting SIM Card
Always power off beforehand.
・Set SIM Card in Card Tray beforehand. Do not insert SIM
Card without setting it in Card Tray.
With Display upward, insert SIM Removal Tool in removal hole
in Card Tray
・Press firmly and straight until Card Tray ejects.
Pull out Card Tray
・With Display upward, pull out Card Tray. Pulling out Card
Tray with Display downward or handset held upright can
allow SIM Card to fall from Card Tray and become misplaced.
・Do not pull Card Tray forcefully or at an angle; damage may
result. Gently pull Card Tray out horizontally.
Set SIM Card in Card Tray
・Place gently, noting orientation of SIM Card (notch/IC (gold)
chip facing down).
・Make sure SIM Card is in Card Tray. Inserting Card Tray with
SIM Card on its edge may cause damage.
Insert Card Tray in SIM Card Slot
SIM Card is inserted.
・Do not insert Card Tray upside down.
・Insert gently all the way horizontally in direction shown.
・Push Card Tray firmly where circled (○) so that there is no
gap between handset and Card Tray.
・To maintain water and dust resistance, use handset with
Card Tray completely closed.

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Getting Started AQUOS zero2
Removing SIM Card
Always power off beforehand.
With Display upward, insert SIM Removal Tool in removal hole
in Card Tray
・Press firmly and straight until Card Tray ejects.
Pull out Card Tray
・With Display upward, pull out Card Tray. Pulling out Card
Tray with Display downward or handset held upright can
allow SIM Card to fall from Card Tray and become misplaced.
・Do not pull Card Tray forcefully or at an angle; damage may
result. Gently pull Card Tray out horizontally.
Remove SIM Card
Insert Card Tray in SIM Card Slot
SIM Card is removed.
・Do not insert Card Tray upside down.
・Insert gently all the way horizontally in direction shown.
・Push Card Tray firmly where circled (○) so that there is no
gap between handset and Card Tray.
・To maintain water and dust resistance, use handset with
Card Tray completely closed.
SIM-Unlocking Handset
Handset can be SIM-unlocked. SIM-unlocking handset allows
other-carrier SIM cards to be used with it.
・Some services, functions, etc. may have restrictions when
an other-carrier SIM card is used. SoftBank Corp. does not
guarantee operation whatsoever.
・For details on SIM unlocking, see SoftBank Website.

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Internal Storage
Internal storage can be used for saving data including system
data, applications, and video and photos taken with Camera.
Data in Internal Storage
Data in internal storage may be lost/altered due to accidents,
malfunctions, repairs, handset upgrade/replacement,
mishandling, etc. Back up important data regularly. SoftBank
Corp. is not liable for any damages resulting from loss/
alteration of data.
・Never power off while reading or writing data.
・Make sure not to erase or overwrite data accidentally.
Charging Handset
Battery is built into handset.
Internal Battery
A lithium-ion battery is built into handset; it is not
removable.
Recycling
This product requires a lithium-ion battery. Lithium-
ion batteries are recyclable. To recycle a used lithium-
ion battery, take it to any shop displaying the recycling
symbol.
Battery Cautions
Storage
To help maintain performance and life of Internal Battery,
do not store in the following conditions (battery level
should be at approximately 40% for optimal storage).
・Full (immediately after charging is complete)
・Exhausted (too low to power on handset)
Bulges of Internal Battery
Depending on use, bulges may appear near end of battery
life; this does not affect safety.
Internal Battery Replacement
Internal Battery is a consumable item; may need to be
replaced if operating time shortens noticeably. Internal
Battery is not user replaceable; its replacement incurs fees
and requires handset submission to a SoftBank Shop or
other appropriate servicer. For details, contact a SoftBank
Shop or Customer Service.

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Getting Started AQUOS zero2
Charging with AC Adaptor
Use an AC Adaptor (USB Type-C™ quick charge AC Adaptor for
USB PD [ZSDBAS] (SB-AC20-TCPD)) (optional accessory).
For information on other peripheral devices, see SoftBank
Website.
Insert USB Type-C™ plug of AC Adaptor into External
Connection Jack
Raise plug on AC Adaptor and plug into outlet
Charging/Notification Lamp illuminates once charging
starts.
After charging, unplug AC Adaptor from outlet and disconnect
from handset
Charging ends.
Indications while Charging
Charging/Notification Lamp
Charging/Notification Lamp illuminates red while charging;
illuminates green when charge is almost full.
・If Charging/Notification Lamp is blinking, charging is not
working properly. Make sure that you are using Charger
and products specified by SoftBank Corp. If you are using
specified products only, contact a SoftBank Shop or
Customer Service.
Lock Screen while Charging
Charging progress appears in lock screen.
・"Charging": normal charging
・"Charging rapidly": rapid charging
・"Charging slowly": low-speed charging; handset begins
low-speed charging depending on the conditions, such as
when nearly charged.
Charging Cautions
Water Resistance
AC Adaptor is not waterproof. Never connect a USB Type-C
plug while handset or charger is wet.
Handset is water resistant; however, if a USB Type-C plug
is inserted while it is wet, liquid (tap water, beverage,
sea water, pet urine, etc.) or a foreign object adhered
to handset or a USB Type-C plug may cause overheating,
burnout, fire, malfunction, burns, etc. due to electric
shock, short-circuiting, etc.
Handling Cords
Do not pull, bend, or twist cord; may damage the cord.
About Charging Abroad
SoftBank Corp. is not liable for problems resulting from
charging handset abroad.

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Power On/Off
Powering On
Long Press Power Key until SHARP logo appears
Handset powers on, and lock screen appears after a while.
・An initial settings wizard may appear the first time handset
is powered on. For details on initial settings, see "Making
Initial Settings."
Flick lock screen up
Home Screen appears.
・After flicking screen up when is displayed, enter
pattern / lock no. (PIN) / password to unlock.
Powering Off
Power Key (Long Press for 3+ seconds)
Power off
Handset powers off.

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Getting Started AQUOS zero2
Making Initial Settings
When powering on the first time, an initial settings wizard
appears for optionally making Wi-Fi, Google™ account, and
other settings. Follow onscreen instructions to set items.
Insert SIM Card before powering on handset.
Making Initial Settings
Select language then START
・To place an emergency call, Tap Emergency call .
・To set visual assistance, Tap Vision settings . See
"Accessibility" for details.
Set Wi-Fi items
・Follow onscreen prompts.
・To skip Wi-Fi settings, select Use mobile network for
setup /SKIP . Continue by following onscreen prompts.
Don't copy
・Tap Next to copy data from another mobile, etc. Follow
onscreen prompts.
Set up a Google Account
・See "Google Account" for details on a Google Account.
・If not making Google account settings, Tap Skip Skip
.
I agree
Set/check each item
Accept

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SKIP
・Tap method NEXT to set selected method. See "Using
Fingerprint Authentication Function," "Setting Screen
to Unlock by Tracing Pattern," "Requiring Lock No. (PIN)
Entry for Unlocking Screen," "Setting Screen to Unlock with
Password," and "Using Face Authentication" for details.
・Follow onscreen prompts to set up Google Assistant™.
Skip
・After Tapping Add a card follow onscreen prompts to
save card information.
Set each item Done for now
Handset restarts, and initial settings are complete.
・To make My SoftBank settings, after initial settings,
Drag Status Bar down, then Tap Information about My
SoftBank .
Google Account
Use a Google Account and get more convenience with Google
services. A Google Account is required to use some services or
fully use some applications.
Google Account Cautions
Google Account Mail Address & Password
Be careful not to forget your Google account mail address
and password.
Google Account Operations & User Interface
Operations and user interface are subject to change due to
automatic application updates or other reasons.
Creating a Google Account
In Home Screen, (Settings)
Accounts
Add account

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Getting Started AQUOS zero2
Google
Window for logging in to a Google account opens.
Create account
For myself
・To create a child's account, Tap For my child , then follow
onscreen prompts.
Enter first name Enter last name Next
Set/enter date of birth and gender Next
Select a mail address Next
・To create another mail address, Tap Create your own Gmail
address Enter user name (mail address) Next .
Enter password Re-enter password Next
Yes, I'm in
・To add a phone number for security only, Tap More
options . Continue by following onscreen prompts.
・To not add a phone number, Tap Skip .

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Next
Check the privacy policy and terms of use I agree
Select whether to enable data backup Accept
Account is created.
Signing in to a Google Account
In window for logging in to a Google account, enter mail
address Next
Enter password Next
Continue by following onscreen prompts
You are signed in to your Google Account.

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Getting Started AQUOS zero2
Unlocking Screen
Screen Lock
After a period of inactivity, Display turns off to save battery
power (screen lock active). Screen lock prevents accidental
Touchscreen operation.
・To activate screen lock manually, Press Power Key when
Display is turned on.
If Screen Lock Activates while Playing
Music
Music continues to play. For operation, Press Power Key to
open lock screen and use operation panel (operations may
vary depending on application).
Unlocking Screen
When Display is turned off (screen lock active), Power Key
Lock screen appears.
Flick lock screen up
Screen is unlocked.
・To change the unlock method for enhanced security, set
handset to require pattern drawing or lock no. (PIN)/
password entry for unlocking screen or set screen to be
unlocked with your fingerprint/face as needed. See "Using
Fingerprint Authentication Function," "Setting Screen
to Unlock by Tracing Pattern," "Requiring Lock No. (PIN)
Entry for Unlocking Screen," "Setting Screen to Unlock with
Password," and "Using Face Authentication" for details.
・After flicking screen up when is displayed, enter
pattern / lock no. (PIN) / password to unlock.
Another Way to Turn On Display
Set Display to turn on when handset is picked up and
held still (Turn screen on by holding). See "Auto Sleep Off
Settings" for details.

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