AT&T Merlin 3070 User manual

AT&T
MERLIN
COMMUNICATIONS SYSTEM
USER’S GUIDE:
MODELS 1030 AND 3070
WITH FEATURE MODULE 1
TM

Table of Contents
Page Page
Available Features
Key to Symbols
Placing and Answering Calls
Placing Calls
Outside Calls
Intercom Calls
On-Hook Dialing
Line Request
Loudspeaker Paging
Answering Calls
Distinctive Ringing
Using Fixed Features
Hold
Placing Calls on Hold
Returning to Held Calls
Transfer
Transfer with Voice Announcement
Parking Calls
Conference
With a Call On Hold
Conference On Hold
Drop
Speaker
Monitoring a Call on Hold
Group Listening
Using Custom Feature Buttons
Outside Auto Dial
Intercom Auto Dial
Last Number Redial
Saved Number Redial
2
3
4
4
4
4
4
5
5
6
6
7
7
7
7
8
8
8
9
9
9
9
10
10
10
11
11
12
12
12
Do Not Disturb
Auto Answer
Intercom Calls
Outiside Calls
Call Coverage
Touch-Tone Enable
Paging
Dial Code Features
Speed Dialing
Call Pickup
Programming
Assigning Custom Features to Buttons
Feature Programming Chart
Special Information for Programming Buttons
Changing an Outside Auto Dial Number
Special Characters with Auto Dial/Speed Dial
Programming a Speed Dialing Number
Automatic Line Selection
Ringing Options
Line Ringing
Personalized Ringing
Voice Signal Disable
Optional Equipment
Hands-Free Unit
Placing Calls
Disconnecting Calls
Answering Calls
Hands-Free Answer on Intercom
Manual and Automatic Multipurpose Adapters
Index
13
13
13
13
14
14
14
15
15
15
16
16
17
19
19
19
19
19
20
20
21
21
22
22
22
22
22
22
23
24
Privacy
13

●
●
Get a free line without having to
push a button or interrupt some-
one else’s call. In addition, the
lights next to line buttons make
it easy to keep track of calls.
Red light indicates line
you are on.
Green light indicates if
line is free, busy, or on
hold.
Fast flashing = you put
call on hold
Slower flashing = some-
one else put call on hold
Have access to a “pool” or group
of outside lines through a single
button. This frees buttons for pro-
grammable features.
Touch Intercom-Ring or
Intercom-Voice to contact others
connected to your MERLIN
system. (See p. 4).
Test your voice terminal and pro-
gram its features using the T/P
switch.
Control the volume of both your
speaker and ringer.
Dial special codes for additional
features. (See p. 15.)
Available Features
Program buttons so that custom
features, such as Do Not Disturb
and Outside Auto Dial, are yours
with just one touch. (See p. 15.)
Using Conference, connect with
up to two outside lines and two
inside lines at once.
Transfer a call to another voice
terminal with or without voice an-
nouncement. (See p. 8.)
Put calls on
hold. (See p. 7.)
Drop one person from a con-
ference call. (See p. 9.)
Touch
Speaker for on-hook dial-
ing, group listening, and monitor-
ing a call on hold. (See p. 4 and
9.)
Touch Recall to disconnect a call
without hanging up the handset.
With Centrex or PBX service, use
Recall instead of a switchhook
flash.
Call your attendant for messages
when light is lit.
Read on to find out how to use these features . . . and many more!
2

Key To Symbols
The followingsymbols are used throughout the document to illustrate the steps for using your MERLIN™ communications system
voice terminal. After you are familiar with the steps, the symbols should serve as a quick reminder.
Conference
Lift handset
Speaker
Don’t lift handset
555-1234
Dial (an outside
number, intercom or
feature code)
Page
Since each symbol represents one action, a sequence of two or more symbols illustrates a procedure. For example,
Touch a fixed feature
button (A dark shaded
button indicates a fixed
feature button.)
Touch a line button
(A lighter shade with a
telephone number in-
dicates a line button. A
shaded light indicates
that it is lit.)
Touch a custom
feature button (A
lighter shade with a
feature name indicates
a custom feature
button.)
Hang up your
handset
T
Slide the T/P switch
to the P position
P
T
P
Return the T/P switch
to the center position
+
Intercom
Ring
+
means, lift your handset, touch the Intercom-Ring button, and dial the number.
3

Placing And Answering Calls
PLACING CALLS
Outside Calls
Lift the handset and dial the number. The MERLIN system
automatically selects a free line for you. You can select a different
line by touching another line button.
Intercom Calls
You can call anyone connected to your MERLIN system by using
the Intercom feature. You have a choice of announcing your call
through the other person’s speaker (Intercom-Voice) or of simply
letting the phone ring (Intercom-Ring).
To place an announced intercom call: lift the handset, touch
Intercom-Voice, dial the person’s assigned intercom number (10
through 79), and speak through your handset. Your voice will be
heard through the other person’s speaker.
To place a ringing intercom call: Touch
Intercom-Ring and dial
the intercom number.
On-Hook Dialing
Instead of lifting your handset to place a call, you may use your
voice terminal’s built-in speaker. Touch Speaker, dial the number,
+
+
Intercom
Voice +
+
Intercom
Ring +
Speaker +
and lift your handset when the person answers. If the line is busy
or you get no answer, touch Speaker to cancel the call.
+
4

Line Request
If you want to use a line that is busy (green light next to the but-
ton is on), you can have the
MERLIN system signal you when
the line is free. Without lifting the handset, touch the button of
the busy line (red light comes on). When the line is free, you will
hear a beep. Lift your handset and dial.
+
555-1234
If you touch another line button before you are signaled, you
cancel Line Request.
Loudspeaker Paging
If you have a loudspeaker paging system, you can connect to it
by using the Intercom feature: lift your handset, touch
Intercom-
Voice,
and dial one of the appropriate codes listed below. Make
your announcement by speaking through your handset.
+Intecom
Voice +
Paging codes: All Zones 80
Zone 1 81
Zone 2 82
Zone 3 83
5

ANSWERING CALLS
Just lift the handset –
the MERLIN system automatically con-
nects you to the incoming call. Answer intercom calls in the same
way.
Distinctive Ringing
Different ringing sounds indicate the type of call you are receiving.
Ringing patterns:
intercom:
two short and one long ring (if you are
called with Intercom-Voice, your
speaker light comes on)
outside:
one long ring
transfer:
one short and one long ring
You may also program your phone to ring elsewhere first or not
to ring at all, depending on the coverage you have. (See page
20 for the procedure for programming ringing options.)
6

Using Fixed Features
Your MERLIN system has two kinds of features – fixed and
programmed. Fixed features are those that come with every voice
●
●
●
●
●
●
●
Hold
Transfer
Conference
Drop
HOLD
Placing Calls on Hold
terminal and can’t be changed. They include:
Speaker
Message
Recall
When you want to put a call on hold, simply touch
Hold. The green
light next to the held call’s line button flashes rapidly.
Returning to Held Calls
To return to a call you put on hold, touch the held call’s line but-
ton. (You can tell which one it is by the rapidly flashing green light.)
To take a call someone else put on hold, touch the line button
whose green light flashes less rapidly.
Hold
Pause
555-1234
7

TRANSFER
You can transfer an outside call to anyone in your MERLIN
system. After answering a call, touch Transfer (puts call on hold),
dial the person’s intercom number, and hang up. If the call is not
answered, it will ring back on your phone. Answer the call by lif-
Transfer ++
ting the handset.
Transfer with Voice Announcement
If you wish to announce a call to the person to whom it is being
transferred, touch Transfer, touch Intercom-Voice, dial the inter
com number, and announce the call through your handset. Transfer +Intercom
Voice +
Parking Calls
A special kind of hold feature, Call Park allows you to hold or
“park” a call for pickup from any voice terminal by transferring
it to yourself. For example, if a call comes in for a person whose
whereabouts are unknown, you can park the call and page the
person. The call can be picked up from any MERLIN system
voice terminal.
To park the call until you can reach the person, touch Transfer,
dial your intercom number, and hang up. To pick up a parked call,
touch Intercom, dial ✱ 7 and the intercom number where the
call is parked.
Transfer + +
8

CONFERENCE
Using the Conference feature, you can make a call that connects
you with up to two outside lines and up to two intercom lines.
With one person already on the line, touch Conference, touch
a free line button, and dial another person’s number. To add
MERLIN system users, follow the same steps, but instead of
touching a line button before dialing, touch Intercom, and dial
the person’s intercom number. To add more people to your con-
ference call, simply touch Conference and a free line button each
time.
Conference +
555-1234
+
With a Call On Hold
If you put a call on hold while you are establishing conference
connections, you add in the held call by touching Conference
and the held call’s line button.
Conference +
555-1234
Conference On Hold
To remove yourself temporarily from a conference call without en-
ding the call, touch Hold. If the other people connected to the
call don’t hang up, you can rejoin the call by touching one of the
lines active in the call.
Hold
Pause
9

DROP
To end one connection that’s part of a conference call, touch Drop
and then touch the line button of the call to be dropped. The Drop
feature is especially useful when you get a busy signal when try-
Drop Stop +
555-1234
ing to add connections to a conference call.
SPEAKER
Monitoring a Call on Hold
To monitor your call while you go about your work, touch Speaker
and hang up the handset. When you hear the person who put
you on hold come back on the line, just pick up the handset and
continue your conversation.
Speaker +
Group Listening
If you are on a call that you want others to hear, simply touch
Speaker. Although everyone can hear the person on the line, you
must use the handset to speak to that person unless you have
a Hands-Free Unit.
Speaker
NOTE: Touch Speaker again before hanging up. This will pre-
vent a squeal from your speaker as the handset comes close to it.
On Hook Dialing (see p. 4)
10

Using Custom Feature Buttons
The MERLIN system’s custom features are assigned to buttons
through simple programming procedures (see “Assigning Custom
Features to Buttons”, p. 16). Your voice terminal is delivered with
some buttons pre-programmed, but you can change the features
to suit your needs. The number of buttons on your voice terminal
determines the number of features you can program.
●
●
●
●
●
●
The MERLIN system programmable features are
Outside Auto Dial Do Not Disturb
Intercom Auto Dial
Auto Answer - Intercom
Speed Dialing Auto Answer - Outside
Last Number Redial
Call Coverage
Saved Number Redial
Touch-Tone Enable
Privacy Loudspeaker Paging
●
●
●
●
●
●
OUTSIDE AUTO DIAL
When you touch an Outside Auto Dial button, the MERLIN
system selects an outside line, turns on the speaker, and dials
the number for you. When the other person answers, lift the hand-
set to speak. If no one answers, touch
Speaker to cancel the call.
Home
11

INTERCOM AUTO DIAL
The Intercom Auto Dial feature speeds your ability to contact some-
one in your MERLIN system. Touch Intercom and then touch
the Intercom Auto Dial button associated with the person you want
to contact.
An Intercom Auto Dial button has other uses. If the green light
next to the button is lit, you know the person is on the telephone;
if the green light flashes rapidly, that person is calling you on the
intercom.
An Intercom Auto Dial button can also be used to contact a per-
son with a prearranged signal. Leave the handset on the hook
and touch the Intercom Auto Dial button one or more times to
produce “beeps” at the other person’s voice terminal. For exam-
ple, three beeps may mean “come to my office.”
LAST NUMBER REDIAL
Intercom
+
Receptionist
10
+
Receptionist
10
To redial the number you dialed most recently, touch Last
Number. With 5- and 10-button voice terminals, dial #24 instead
of touching a button.
SAVED NUMBER REDIAL
You can save a number for later redialing by touching Saved
Number before you hang up. Other calls you make will not affect
the saved number. To redial, touch Saved Number.
With 5- and 10-button voice terminals, save a number by dialing
#23 before hanging up. To redial the saved number, dial #23.
Last Number
Saved Number
+
12

PRIVACY
The Privacy feature prevents anyone from joining your calls. Ac-
tivate the feature by touching
Privacy (green light comes on). A
Privacy button is needed only if others share a particular line with
you; if your lines are pooled, you will not need this feature.
Privacy
DO NOT DISTURB
The Do Not Disturb feature keeps calls from ringing at your phone.
Touch Do Not Disturb to activate the feature (green light comes
on). Outside calls may be answered by an attendant, transferred
calls return to the sender, and intercom callers get a busy signal.
To restore ringing, touch Do Not Disturb (green light goes off).
Do Not Disturb
AUTO ANSWER
Intercom Calls
This feature is used with the optional Hands-Free Unit. (See page
22 for more information on optional equipment.) To have your
Hands-Free Unit turn on automatically whenever you receive an
intercom call, touch
Auto Answer-Intercom (green light comes
on). Then when someone calls you on the intercom, you don’t
have to lift your handset; your voice is carried through the unit’s
microphone.
Auto Answer
Intercom
Outside Calls
This feature is used with the optional Automatic Multipurpose
Adapter. (See page 23 for more information.) Touch
Auto Answer-Outside to have calls answered by your answer-
ing machine or to use your modem.
Auto Answer
Outside
13

CALL COVERAGE
The Call Coverage feature lets you answer calls made to someone
else. You and the person you cover for must decide whether calls
ring immediately at your phone, ring at your phone if not answered
after three rings, or do not ring at all at your phone. (If you pro-
gram the button so that calls don’t ring at your phone, you must
rely on seeing the green light flash next to the Cover button.)
The Cover button is similar to a line button. If your phone rings
and the green light flashes next to the Cover button, lift the hand-
set to answer the call. If you’ve programmed the button so that
calls to be covered don’t ring (you’ll still see the green light flash),
lift your handset and touch Cover to answer.
TOUCH-TONE ENABLE
If your system has lines that carry rotary signals, you can switch
over to Touch-Tone service in the middle of a call to use services,
such as credit card authorizations, that require tone signals. Dial
the first part of your number as usual (you hear rotary clicks). Then
+
Touch-Tone
Enable
+
touch Touch-Tone Enable, and dial whatever additional numbers
you need (hear tone signals).
PAGING
For speedy access to your company’s loudspeaker system, a Page
button can be used in place of dialing a paging code. Lift hand-
set, touch Intercom and then Page.
+
Intercom Page
+
14

Dial Code Features
You can use several MERLIN system features by dialing a code.
This is especially important if you have a 5- or 10-button set and,
thus, a limited number of programmable buttons. The following
features can be used by either touching buttons or dialing codes:
Feature Button
Code
Intercom Calling name and number 10 to 79
Loudspeaker Paging
Page
80 to 83
Last Number Redial
Last Number #24
Saved Number Redial Saved Number #23
SPEED DIALING (5- and 10-button voice terminals only)
Speed dialing gives you an easy way to dial frequently called
numbers when you don’t have enough buttons for the Outside
Auto Dial feature. Instead of touching a button, you dial a code,
#01 through #22.
To program Speed Dialing, see page 19.
CALL PICKUP
You can answer another ringing phone from your phone by
touching Intercom and dialing ✱ 7 plus the intercom number of
the ringing phone.
Intercom
+
Similarly, if someone has held a call by using the Call Park feature,
you can pick it up by touching Intercom and dialing ✱ 7 plus
the intercom number of the telephone where the call is parked.
15

Programming
ASSIGNING CUSTOM FEATURES TO BUTTONS
A number of custom features can be assigned to any spare but-
tons on your voice terminal using the following simple program-
ming procedure. Later, you can change a feature using the same
procedure.
●
●
●
●
●
●
●
Label the button(s) you want to program.
Slide the T/P (Test/Programming) switch toward you to the
P (programming) position. The phone will ring every five
seconds to remind you that you are programming and that
you cannot place or receive calls.
Touch the button to be programmed.
Dial the feature’s programming code (see chart on next page).
Enter additional numbers or special characters (if required).
Program other buttons if desired.
Return the T/P switch to center position.
TT
+ ++
PP
16

Feature Programming Chart
Feature Name
Feature Programming Code Button Label Refer to Page
Notes
Privacy
✱ 72 Privacy
13
Needed if you share a single line with
others. Requires a button with a light.
Do Not Disturb
✱ 71 Do Not Disturb
13
Requires a button with a light.
Auto Answer-Intercom
✱ 70 Auto Answer-Intercom
13
Used with optional Hands-Free Unit.
Requires a button with a light.
Auto Answer-Outside
✱ 75
Auto Answer-Outside
13
Used with optional Automatic Multipur-
pose Adapter.
Outside Auto Dial
✱ 90 and outside number name or location
11
Stores frequently called outside
numbers.
Intercom Auto Dial
✱ 6 and intercom number name or location
12
Stores frequently called intercom
numbers. Button with a light is recom-
mended but not required.
17

Feature Programming Chart (continued)
Feature Name
Feature Programming Code Button Label Refer to Page Notes
Last Number Redial
✱ 73 Last Number
12
Saved Number Redial
✱ 74 Saved Number
12
Touch-Tone Enable ✱ 76
Touch-Tone Enable 14
Call Coverage
✱ 4 and intercom number Cover and name
14
Requires a button with a light.
Loudspeaker Paging
All Zones ✱ 680
Page-All
Zone 1 ✱ 681
Page and location
Zone 2 ✱ 682
Page and location
Zone 3 ✱ 683
Page and location
5
Used with optional loudspeaker
equipment.
Message ✱ 98 Message If your voice terminal does not already
have a
Message button, you can pro-
gram a button for this feature.
18

SPECIAL INFORMATION FOR PROGRAMMING BUTTONS
Changing an Outside Auto Dial Number
A shortcut for reprogramming the number stored for an Outside
Auto Dial button is to slide the T/P switch to the P position and
touch the Outside Auto Dial button whose number you want to
change. Dial the new number. Return the T/P switch to the center
position.
Special Characters with Auto Dial/Speed Dial
To program a pause (1.5 seconds) into a dialing sequence,
touch
Hold (pause).
To program a stop into a dialing sequence, touch Drop (stop).
To program a switchhook flash in a dialing sequence for Cen-
trex/PBX features, touch Recall, touch Hold.
●
●
●
PROGRAMMING A SPEED DIALING NUMBER
(5- and 10-button voice terminals only)
Slide the T/P switch to the P position. Dial the speed dialing code
(#01 to #22), followed by the new number. Return the T/P switch
to the center position.
T T
++
P P
AUTOMATIC LINE SELECTION
This feature controls the order of the lines you’ll get when you
make a call. You can specify all, some, or none of your line but-
tons for Automatic Line Selection. Slide the T/P switch to the P
position; dial ✱✱ , touch the line buttons in the desired order,
and return the T/P switch to the center position.
19