AT&T Merlin 3070 User manual

AT&T
MERLIN
COMMUNICATIONS SYSTEM
USER’S GUIDE:
MODELS 1030 AND 3070
WITH FEATURE MODULE 1
TM

Table of Contents
Page Page
Available Features
Key to Symbols
Placing and Answering Calls
Placing Calls
Outside Calls
Intercom Calls
On-Hook Dialing
Line Request
Loudspeaker Paging
Answering Calls
Distinctive Ringing
Using Fixed Features
Hold
Placing Calls on Hold
Returning to Held Calls
Transfer
Transfer with Voice Announcement
Parking Calls
Conference
With a Call On Hold
Conference On Hold
Drop
Speaker
Monitoring a Call on Hold
Group Listening
Using Custom Feature Buttons
Outside Auto Dial
Intercom Auto Dial
Last Number Redial
Saved Number Redial
2
3
4
4
4
4
4
5
5
6
6
7
7
7
7
8
8
8
9
9
9
9
10
10
10
11
11
12
12
12
Do Not Disturb
Auto Answer
Intercom Calls
Outiside Calls
Call Coverage
Touch-Tone Enable
Paging
Dial Code Features
Speed Dialing
Call Pickup
Programming
Assigning Custom Features to Buttons
Feature Programming Chart
Special Information for Programming Buttons
Changing an Outside Auto Dial Number
Special Characters with Auto Dial/Speed Dial
Programming a Speed Dialing Number
Automatic Line Selection
Ringing Options
Line Ringing
Personalized Ringing
Voice Signal Disable
Optional Equipment
Hands-Free Unit
Placing Calls
Disconnecting Calls
Answering Calls
Hands-Free Answer on Intercom
Manual and Automatic Multipurpose Adapters
Index
13
13
13
13
14
14
14
15
15
15
16
16
17
19
19
19
19
19
20
20
21
21
22
22
22
22
22
22
23
24
Privacy
13

●
●
Get a free line without having to
push a button or interrupt some-
one else’s call. In addition, the
lights next to line buttons make
it easy to keep track of calls.
Red light indicates line
you are on.
Green light indicates if
line is free, busy, or on
hold.
Fast flashing = you put
call on hold
Slower flashing = some-
one else put call on hold
Have access to a “pool” or group
of outside lines through a single
button. This frees buttons for pro-
grammable features.
Touch Intercom-Ring or
Intercom-Voice to contact others
connected to your MERLIN
system. (See p. 4).
Test your voice terminal and pro-
gram its features using the T/P
switch.
Control the volume of both your
speaker and ringer.
Dial special codes for additional
features. (See p. 15.)
Available Features
Program buttons so that custom
features, such as Do Not Disturb
and Outside Auto Dial, are yours
with just one touch. (See p. 15.)
Using Conference, connect with
up to two outside lines and two
inside lines at once.
Transfer a call to another voice
terminal with or without voice an-
nouncement. (See p. 8.)
Put calls on
hold. (See p. 7.)
Drop one person from a con-
ference call. (See p. 9.)
Touch
Speaker for on-hook dial-
ing, group listening, and monitor-
ing a call on hold. (See p. 4 and
9.)
Touch Recall to disconnect a call
without hanging up the handset.
With Centrex or PBX service, use
Recall instead of a switchhook
flash.
Call your attendant for messages
when light is lit.
Read on to find out how to use these features . . . and many more!
2

Key To Symbols
The followingsymbols are used throughout the document to illustrate the steps for using your MERLIN™ communications system
voice terminal. After you are familiar with the steps, the symbols should serve as a quick reminder.
Conference
Lift handset
Speaker
Don’t lift handset
555-1234
Dial (an outside
number, intercom or
feature code)
Page
Since each symbol represents one action, a sequence of two or more symbols illustrates a procedure. For example,
Touch a fixed feature
button (A dark shaded
button indicates a fixed
feature button.)
Touch a line button
(A lighter shade with a
telephone number in-
dicates a line button. A
shaded light indicates
that it is lit.)
Touch a custom
feature button (A
lighter shade with a
feature name indicates
a custom feature
button.)
Hang up your
handset
T
Slide the T/P switch
to the P position
P
T
P
Return the T/P switch
to the center position
+
Intercom
Ring
+
means, lift your handset, touch the Intercom-Ring button, and dial the number.
3

Placing And Answering Calls
PLACING CALLS
Outside Calls
Lift the handset and dial the number. The MERLIN system
automatically selects a free line for you. You can select a different
line by touching another line button.
Intercom Calls
You can call anyone connected to your MERLIN system by using
the Intercom feature. You have a choice of announcing your call
through the other person’s speaker (Intercom-Voice) or of simply
letting the phone ring (Intercom-Ring).
To place an announced intercom call: lift the handset, touch
Intercom-Voice, dial the person’s assigned intercom number (10
through 79), and speak through your handset. Your voice will be
heard through the other person’s speaker.
To place a ringing intercom call: Touch
Intercom-Ring and dial
the intercom number.
On-Hook Dialing
Instead of lifting your handset to place a call, you may use your
voice terminal’s built-in speaker. Touch Speaker, dial the number,
+
+
Intercom
Voice +
+
Intercom
Ring +
Speaker +
and lift your handset when the person answers. If the line is busy
or you get no answer, touch Speaker to cancel the call.
+
4

Line Request
If you want to use a line that is busy (green light next to the but-
ton is on), you can have the
MERLIN system signal you when
the line is free. Without lifting the handset, touch the button of
the busy line (red light comes on). When the line is free, you will
hear a beep. Lift your handset and dial.
+
555-1234
If you touch another line button before you are signaled, you
cancel Line Request.
Loudspeaker Paging
If you have a loudspeaker paging system, you can connect to it
by using the Intercom feature: lift your handset, touch
Intercom-
Voice,
and dial one of the appropriate codes listed below. Make
your announcement by speaking through your handset.
+Intecom
Voice +
Paging codes: All Zones 80
Zone 1 81
Zone 2 82
Zone 3 83
5

ANSWERING CALLS
Just lift the handset –
the MERLIN system automatically con-
nects you to the incoming call. Answer intercom calls in the same
way.
Distinctive Ringing
Different ringing sounds indicate the type of call you are receiving.
Ringing patterns:
intercom:
two short and one long ring (if you are
called with Intercom-Voice, your
speaker light comes on)
outside:
one long ring
transfer:
one short and one long ring
You may also program your phone to ring elsewhere first or not
to ring at all, depending on the coverage you have. (See page
20 for the procedure for programming ringing options.)
6

Using Fixed Features
Your MERLIN system has two kinds of features – fixed and
programmed. Fixed features are those that come with every voice
●
●
●
●
●
●
●
Hold
Transfer
Conference
Drop
HOLD
Placing Calls on Hold
terminal and can’t be changed. They include:
Speaker
Message
Recall
When you want to put a call on hold, simply touch
Hold. The green
light next to the held call’s line button flashes rapidly.
Returning to Held Calls
To return to a call you put on hold, touch the held call’s line but-
ton. (You can tell which one it is by the rapidly flashing green light.)
To take a call someone else put on hold, touch the line button
whose green light flashes less rapidly.
Hold
Pause
555-1234
7

TRANSFER
You can transfer an outside call to anyone in your MERLIN
system. After answering a call, touch Transfer (puts call on hold),
dial the person’s intercom number, and hang up. If the call is not
answered, it will ring back on your phone. Answer the call by lif-
Transfer ++
ting the handset.
Transfer with Voice Announcement
If you wish to announce a call to the person to whom it is being
transferred, touch Transfer, touch Intercom-Voice, dial the inter
com number, and announce the call through your handset. Transfer +Intercom
Voice +
Parking Calls
A special kind of hold feature, Call Park allows you to hold or
“park” a call for pickup from any voice terminal by transferring
it to yourself. For example, if a call comes in for a person whose
whereabouts are unknown, you can park the call and page the
person. The call can be picked up from any MERLIN system
voice terminal.
To park the call until you can reach the person, touch Transfer,
dial your intercom number, and hang up. To pick up a parked call,
touch Intercom, dial ✱ 7 and the intercom number where the
call is parked.
Transfer + +
8

CONFERENCE
Using the Conference feature, you can make a call that connects
you with up to two outside lines and up to two intercom lines.
With one person already on the line, touch Conference, touch
a free line button, and dial another person’s number. To add
MERLIN system users, follow the same steps, but instead of
touching a line button before dialing, touch Intercom, and dial
the person’s intercom number. To add more people to your con-
ference call, simply touch Conference and a free line button each
time.
Conference +
555-1234
+
With a Call On Hold
If you put a call on hold while you are establishing conference
connections, you add in the held call by touching Conference
and the held call’s line button.
Conference +
555-1234
Conference On Hold
To remove yourself temporarily from a conference call without en-
ding the call, touch Hold. If the other people connected to the
call don’t hang up, you can rejoin the call by touching one of the
lines active in the call.
Hold
Pause
9