AT&T MERLIN 206 User manual

AT&T
MERLIN
™
COMMUNICATIONS SYSTEM
USER'S GUIDE:
MODELS 206 AND 410
WITH FEATURE PACKAGE 1

Table of Contents
Page
Available Features
Key to Symbols
Placing Calls
Calling Outside
Calling on Intercom
On-Hook Dialing
Answering Calls
Ringing Line Selection
Distinctive Ringing
Call Waiting
Joining a Call in Progress
Using Fixed Features
Hold
Transfer
Transfer with Voice Announcement
Conference
Drop
Message
Recall
Speaker
Monitor-on-Hold
Group Listening
Using Custom Features
Outside Auto Dial
Intercom Auto Dial
Last Number Redial
Saved Number Redial
Privacy
Do Not Disturb
Hands-Free Answer on Intercom (Auto Answer)
Loudspeaker Paging
2
3
4
4
4
4
5
5
5
Programming Custom Features
Feature Programming Chart
Programming Special Characters with Outside Auto Dial
Automatic Line Selection
Line Ringing Options
Optional Equipment
Hands-Free Unit
Placing Calls
Answering Calls
Disconnecting Calls
5 Hands-Free Answer on Intercom
5 Headset Adapter
6 General Purpose Adapter
6 Index
6
6
6
7
7
7
7
7
7
8
8
9
9
9
9
10
10
10
11
11
12
12
13
14
14
14
14
14
14
15
15
16

Available Features
Line buttons with lights
make it easy to keep track of
One-touch dialing of
calls numbers you call often
One-touch redialing of busy
Flexible calling within your numbers
business
Program the features you
want on your phone Most features are available
with the touch of a button
Speak to several people at Easy transfer of calls to
one time someone else
Frequently used features
like hold are designed for
easy access
Volume control
Use this for Centrex and Convenient access to your
PBX features frequently called intercom
numbers
Speaker
Read on to find out how to use these features ... and many more!
Key To Symbols
2
The following symbols are used throughout the document to illustrate the steps for using your MERLIN™ communications system
voice terminal. After you are familiar with the steps, the symbols should serve as a quick reminder. (Buttons are shaded and
labeled to look like the actual buttons on your voice terminal. A shaded light indicates that it is lit.)
Lift handset Conference
Speaker
Don’t lift handset
555-1234
Dial (an outside
Page
number, intercom, or
feature code)
Touch a fixed feature
button
(A dark shaded
button indicates a fixed
feature button.)
Touch a line button
(A lighter shade with a
telephone number in-
dicates a line button.)
Touch a custom
feature button
(A
lighter shade with a
feature name indicates
a custom feature
Hang up your
handset
Slide the T/P switch
to the P position
Return the T/P switch
to the center position
button.)
Since each symbol represents one action, a sequence of two or more symbols illustrates a procedure. For example,
++
Intercom
3
means, lift your handset, touch the Intercom button, and dial the number.

Available Features
Line buttons with lights
make it easy to keep track of
One-touch dialing of
calls numbers you call often
One-touch redialing of busy
Flexible calling within your numbers
business
Program the features you
want on your phone Most features are available
with the touch of a button
Speak to several people at Easy transfer of calls to
one time someone else
Frequently used features
like hold are designed for
easy access
Volume control
Use this for Centrex and Convenient access to your
PBX features frequently called intercom
numbers
Speaker
Read on to find out how to use these features ... and many more!
Key To Symbols
2
The following symbols are used throughout the document to illustrate the steps for using your MERLIN™ communications system
voice terminal. After you are familiar with the steps, the symbols should serve as a quick reminder. (Buttons are shaded and
labeled to look like the actual buttons on your voice terminal. A shaded light indicates that it is lit.)
Lift handset Conference
Speaker
Don’t lift handset
555-1234
Dial (an outside
Page
number, intercom, or
feature code)
Touch a fixed feature
button
(A dark shaded
button indicates a fixed
feature button.)
Touch a line button
(A lighter shade with a
telephone number in-
dicates a line button.)
Touch a custom
feature button
(A
lighter shade with a
feature name indicates
a custom feature
Hang up your
handset
Slide the T/P switch
to the P position
Return the T/P switch
to the center position
button.)
Since each symbol represents one action, a sequence of two or more symbols illustrates a procedure. For example,
++
Intercom
3
means, lift your handset, touch the Intercom button, and dial the number.

Placing Calls
CALLING OUTSIDE
To place an outside call, lift the handset and dial. The MERLIN
system automatically selects a free line for you. You can choose
a different line by touching another line button.
CALLING ON INTERCOM
To call another person connected to your MERLIN system, lift
the handset, touch Intercom, and dial that person’s intercom
number. When you hear the beep, make your announcement or
start the conversation.
+
++
Intercom
Numbers for calling people on intercom:
Model 206: 0 to 5
Model 410: 10 to 19
ON-HOOK DIALING
Touch Speaker and dial. No need to lift the handset until the
other person answers. If there is no answer, or a busy signal,
Speaker
+
touch Speaker again to cancel.
4
Answering Calls
RINGING LINE SELECTION
To answer a call, just lift the handset. The MERLIN system
automatically selects the ringing line for you.
DISTINCTIVE RINGING
Calls you receive sound different depending on whether they are
outside calls (one long ring), intercom (one short), or transferred
calls (one short, one long).
CALL WAITING
If you’re on a call, a second call on another line is indicated by a
brief ring and a flashing light next to the second line button. To
answer the second call, put the first call on hold or end the first
call by touching the flashing line button.
Hold
OR
555-1234
Pause
JOINING A CALL IN PROGRESS
An outside call in progress shows a steady green light next to its
line button. If you’re asked to join a call, you can do so by touching
that line button. 555-1234
5

Placing Calls
CALLING OUTSIDE
To place an outside call, lift the handset and dial. The MERLIN
system automatically selects a free line for you. You can choose
a different line by touching another line button.
CALLING ON INTERCOM
To call another person connected to your MERLIN system, lift
the handset, touch Intercom, and dial that person’s intercom
number. When you hear the beep, make your announcement or
start the conversation.
+
++
Intercom
Numbers for calling people on intercom:
Model 206: 0 to 5
Model 410: 10 to 19
ON-HOOK DIALING
Touch Speaker and dial. No need to lift the handset until the
other person answers. If there is no answer, or a busy signal,
Speaker
+
touch Speaker again to cancel.
4
Answering Calls
RINGING LINE SELECTION
To answer a call, just lift the handset. The MERLIN system
automatically selects the ringing line for you.
DISTINCTIVE RINGING
Calls you receive sound different depending on whether they are
outside calls (one long ring), intercom (one short), or transferred
calls (one short, one long).
CALL WAITING
If you’re on a call, a second call on another line is indicated by a
brief ring and a flashing light next to the second line button. To
answer the second call, put the first call on hold or end the first
call by touching the flashing line button.
Hold
OR
555-1234
Pause
JOINING A CALL IN PROGRESS
An outside call in progress shows a steady green light next to its
line button. If you’re asked to join a call, you can do so by touching
that line button. 555-1234
5

Using Fixed Features
HOLD
To put a call on hold, touch Hold. The green light next to the held
call’s line button flashes rapidly. If someone else puts a call on
hold, the green light flashes slowly.
Hold
Pause
TRANSFER
To transfer a call, touch Transfer, dial the intercom number or
touch the Intercom Auto Dial button, and hang up. If the call is not
answered, it will ring again at your voice terminal.
Transfer
Transfer with Voice Announcement
To announce a call to the person you’re transferring it to, touch
Transfer, touch Intercom, and dial the intercom number or touch
an Intercom Auto Dial button. When you hear the beep, an-
nounce the call and hang up.
Transfer
Intercom +
CONFERENCE
If you’re talking on an outside line and want to add another
outside call to the conversation, touch Conference, touch a free
line button, and dial the person you want to add.
Conference
555-1234 +
This feature is also used to add a call on hold to another outside
call. Touch Conference, then touch the line button of the held
+
+
+
+
+
Conference
555-1234
call.
DROP
Drop a person from a conference by touching Drop and then the
line button of the call to be dropped.
Drop +
Stop 555-1234
MESSAGE
The Message button does not work with Feature Package 1.
RECALL
Touch Recall to send a switchhook flash to your PBX or Centrex
system. (Pressing the switchhook of your MERLIN system
telephone will disconnect your call.) Recall
If you are not on a Centrex or PBX system, use Recall to end a call
without hanging up. You will get a dial tone and can then make
another call.
SPEAKER
Touch Speaker to hear what’s happening on a line without lift-
ing the handset. In addition to On-Hook Dialing (page 4), the
Speaker button is used for monitoring a call on hold and for
group listening.
Speaker
Monitor-on-Hold
When you’re put on hold, touch Speaker and hang up. When you
hear the other person return, lift the handset to continue the
conversation.
Speaker
Group Listening
If you want others in the room to hear your conversation, touch
Speaker and continue to speak through the handset.
6
+
Speaker 7

Using Fixed Features
HOLD
To put a call on hold, touch Hold. The green light next to the held
call’s line button flashes rapidly. If someone else puts a call on
hold, the green light flashes slowly.
Hold
Pause
TRANSFER
To transfer a call, touch Transfer, dial the intercom number or
touch the Intercom Auto Dial button, and hang up. If the call is not
answered, it will ring again at your voice terminal.
Transfer
Transfer with Voice Announcement
To announce a call to the person you’re transferring it to, touch
Transfer, touch Intercom, and dial the intercom number or touch
an Intercom Auto Dial button. When you hear the beep, an-
nounce the call and hang up.
Transfer
Intercom +
CONFERENCE
If you’re talking on an outside line and want to add another
outside call to the conversation, touch Conference, touch a free
line button, and dial the person you want to add.
Conference
555-1234 +
This feature is also used to add a call on hold to another outside
call. Touch Conference, then touch the line button of the held
+
+
+
+
+
Conference
555-1234
call.
DROP
Drop a person from a conference by touching Drop and then the
line button of the call to be dropped.
Drop +
Stop 555-1234
MESSAGE
The Message button does not work with Feature Package 1.
RECALL
Touch Recall to send a switchhook flash to your PBX or Centrex
system. (Pressing the switchhook of your MERLIN system
telephone will disconnect your call.) Recall
If you are not on a Centrex or PBX system, use Recall to end a call
without hanging up. You will get a dial tone and can then make
another call.
SPEAKER
Touch Speaker to hear what’s happening on a line without lift-
ing the handset. In addition to On-Hook Dialing (page 4), the
Speaker button is used for monitoring a call on hold and for
group listening.
Speaker
Monitor-on-Hold
When you’re put on hold, touch Speaker and hang up. When you
hear the other person return, lift the handset to continue the
conversation.
Speaker
Group Listening
If you want others in the room to hear your conversation, touch
Speaker and continue to speak through the handset.
6
+
Speaker 7

Using Custom Features
The MERLIN system’s custom features are assigned to buttons
through simple programming procedures. Some buttons are pre-
programmed with features, but you can change them to suit your
needs. For more information on “Programming Custom
Features,” see page 11.
Programmable button features available with Feature Package 1
are:
Outside Auto Dial Privacy
Intercom Auto Dial Do Not Disturb
Last Number Redial Auto Answer on Intercom
Saved Number Redial Loudspeaker Paging
In addition, there are two programmable features that don’t need
buttons:
Automatic Line Selection
Programmable Line Ringing
Programming instructions for these two features are on pages
12 to 13.
OUTSIDE AUTO DIAL
When you touch an Outside Auto Dial button, your speaker turns
on and you hear a dial tone followed by the number being dialed.
No need to lift the handset until the other person answers. If there
is a busy signal or if no one answers, touch
Speaker to cancel.
INTERCOM AUTO DIAL
To place an intercom call using this feature, touch Intercom, then
touch the Intercom Auto Dial button for the person you want to
reach. The green light beside the Intercom Auto Dial button tells
you if that telephone is busy, and flashes rapidly when that
person calls you on intercom.
You can also use an Intercom Auto Dial button to signal another
person with a short beep. Leave the handset on the hook and
touch the Intercom Auto Dial button.
LAST NUMBER REDIAL
Home
Intercom +Receptionist
10
+Receptionist
10
To redial the number you dialed most recently, touch Last
Number.
SAVED NUMBER REDIAL
To save a number for later redialing, touch Saved Number before
hanging up. The saved number is not affected by any subsequent
calls, and you can redial it at any time by touching Saved
Number.
PRIVACY
Touching Privacy prevents others from joining your calls. The
green light reminds you that this feature is on. Touch Privacy
again to turn it off.
8
Last Number
Saved Number
Privacy
9

Using Custom Features
The MERLIN system’s custom features are assigned to buttons
through simple programming procedures. Some buttons are pre-
programmed with features, but you can change them to suit your
needs. For more information on “Programming Custom
Features,” see page 11.
Programmable button features available with Feature Package 1
are:
Outside Auto Dial Privacy
Intercom Auto Dial Do Not Disturb
Last Number Redial Auto Answer on Intercom
Saved Number Redial Loudspeaker Paging
In addition, there are two programmable features that don’t need
buttons:
Automatic Line Selection
Programmable Line Ringing
Programming instructions for these two features are on pages
12 to 13.
OUTSIDE AUTO DIAL
When you touch an Outside Auto Dial button, your speaker turns
on and you hear a dial tone followed by the number being dialed.
No need to lift the handset until the other person answers. If there
is a busy signal or if no one answers, touch
Speaker to cancel.
INTERCOM AUTO DIAL
To place an intercom call using this feature, touch Intercom, then
touch the Intercom Auto Dial button for the person you want to
reach. The green light beside the Intercom Auto Dial button tells
you if that telephone is busy, and flashes rapidly when that
person calls you on intercom.
You can also use an Intercom Auto Dial button to signal another
person with a short beep. Leave the handset on the hook and
touch the Intercom Auto Dial button.
LAST NUMBER REDIAL
Home
Intercom +Receptionist
10
+Receptionist
10
To redial the number you dialed most recently, touch Last
Number.
SAVED NUMBER REDIAL
To save a number for later redialing, touch Saved Number before
hanging up. The saved number is not affected by any subsequent
calls, and you can redial it at any time by touching Saved
Number.
PRIVACY
Touching Privacy prevents others from joining your calls. The
green light reminds you that this feature is on. Touch Privacy
again to turn it off.
8
Last Number
Saved Number
Privacy
9