Polycom VVX 411 User manual

Horizon Polycom VVX 411
Quick Reference Guide
Hand Piece
Speaker
Function Keys
Transfer
Voicemail
Hold Dial Pad Microphone
Audio Control Keys
Headset
Speaker
Mute
Volume down / up
Navigation Keys / OK button
View / scroll through menus and
select options
Soft Keys
Context-specific options
Programmable Keys
Can be programmed for speed
dials or busy lamp fields
Indicator Light
Alerts incoming calls and
unheard voicemail
messages
Display
Line Keys
Indicate incoming,
active and held calls

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Making a Call – Choose One:
•Dial number and
•Lift hand piece
•Press
•Press
Receiving a Call – Choose One:
•Lift hand piece
•Press
•Press
•Press Reject soft key to ignore call
•Press Silence soft key ignore call
Using the Directory
•Press
•Choose Directories
•Choose Corporate Directory
•Use dial pad to enter first three
letters of surname and press Submit
soft key
•Choose contact
•Lift hand piece to dial
Three-Party Calling
•Press More soft key
•Press Confrnc soft key
•Dial third party
•Press More soft key
•Press Confrnc soft key to add third
party to conference
•Press End Call soft key to end the
conference OR hang up
Transferring a Call
Blind / Cold Transfer
•Press
•Press Blind soft key
•Dial recipient or press Directory soft
key to search
•Press Send soft key
•Hang up
Transferring a Call
Warm /Consultative Transfer
•Press
•Dial recipient or press Directory soft
key to search
•Press to complete transfer
•OR press Cancel soft key to return to
caller if no answer or transfer
rejected
Checking Voicemail
•Press
•Enter password then press #
•Press 1 to access mailbox
•Press 1 to listen to messages
•Press # to save
•Press 3 to delete
Using Do Not Disturb (DND)
•Press DND soft key to activate
•Line keys show do not enter sign to
indicate DND is active
•Calls will forward to voicemail if
configured or busy tone if not
•Press DND soft key to deactivate
Forwarding Calls
•Press Forward soft key
•Choose forward type
•Use dial pad to enter destination
number
•Press Enable soft key
•To deactivate, follow steps 1 and 2
above, then press Disable soft key
Phone Icons