Bay Tek Games TICKET MONSTER User manual

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FACTORY CONTACT INFORMATION
BAY TEK GAMES INC.
Pulaski Industrial Park
1077 East. Glenbrook Drive
Pulaski, WI 54162 USA
JOIN OUR SERVICE FIRST NETWORK!
This free service is intended to keep you up to date on the latest
game information, early notication of parts specials, pertinent
technical bulletins, updates on retro t parts, software upgrades,
and much more.
Log on to: www.baytekgames.com/parts
then click on the Parts N’ Service tab, or scan the QR code to
the right with your Smartphone to jump straight to this game’s
parts page!
PARTS
P: 920.822.3951 X 1101
F: 920.822.1496
E: [e-mail]
MON - FRI
8 AM - 5 PM C.S.T.
SERVICE
P: 920.822.3951 X 1102
F: 920.822.1496
E: [e-mail]
SALES
P: 920.822.3951
F: 920.822.8936
E: [e-mail]
All games are proudly manufactured at our factory in Pulaski, Wisconsin, USA
Scan here!

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TABLE OF CONTENTS
FACTORY CONTACT INFORMATION ..............................2
WELCOME TO: TICKET MONSTER ...............................4
HOW TO PLAY ................................................5
SPECIFICATIONS..............................................6
SAFETY PRECAUTIONS ........................................6
SETUP GUIDE .............................................7-10
OPENING THE WHEEL WINDOW ................................10
MAIN MENU FUNCTIONS ...................................11-14
TICKET PATTERNS ......................................13
KEY COMPONENTS...........................................15
MOTHERBOARD PINOUT ......................................16
AUX BOARD PINOUT..........................................17
HOW TO: CALIBRATE ENCODER SENSOR........................18
HOW TO: ADJUST BRAKE......................................19
HOW TO: REMOVE HANDLE....................................20
HOW TO: TIGHTEN ARM BRACKET ..............................20
DOOR OPEN ERROR..........................................21
PUPPY VIDEO WIZARD ERROR.................................22
POWER SUPPLY DIAGNOSTICS ................................23
TROUBLESHOOTING GUIDE ................................24-32
MAINTENANCE LOG ..........................................33
TECHNICAL SUPPORT ........................................34
WARRANTY .................................................35
COMPLIANCE CERTIFICATE ...................................36

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WELCOME TO: TICKET MONSTER
GAME INSPECTION
Inspect the game for any damaged, loose, or missing parts.
If damage is found, please contact your freight carrier rst.
Then, contact Bay Tek Games’ Service Department at 920.822.3951
or e-mail them at [email protected] for further assistance.
Congratulations on your Ticket Monster purchase!
Larger than life and not-so-creepy, Ticket Monster is sure to roll in scary big revenues!
With a progressive jackpot, fresh theme and brightly colored cabinet, Ticket Monster
will lure in players from across the room.
Please take a moment to read through this manual and be sure to contact our factory if
you have any questions, or would like some more information.
Thank you for your purchase! Your business is important to us and we hope you enjoy
this game as much as we do!
Your Friends at Bay Tek Games

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HOW TO PLAY
Lift up on the handle and push it down
hard.
Roll the monster’s tongue around.
Win tickets where the arrow points.
Land on the Jackpot space to win scary
big tickets!

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GAME SPECIFICATIONS
SAFETY PRECAUTIONS
WEIGHT
NET WEIGHT 1000 LBS
SHIP WEIGHT 1200 LBS
DIMENSIONS
WIDTH 32”
DEPTH 90”
HEIGHT 117”
OPERATING
TEMPERATURE
FAHRENHEIT 80-100
CELSIUS 26.7-37.8
POWER REQUIREMENTS
INPUT VOLTAGE
RANGE 100 to 120 VAC /220 to 240 VAC
INPUT FREQUENCY
RANGE 50 HZ / 60 HZ
MAX START UP
CURRENT OPERATING CURRENT
3 AMPS @ 115 VAC 0.7 AMPS @ 115 VAC
1.5 AMPS @ 230 VAC .35 AMPS @ 230 VAC
DANGER
WARNING
CAUTION
ATTENTION
IN CASE OF EMERGENCY
DO NOT perform repairs or maintenance on this game with the power ON.
Unplug the unit from the wall outlet or shut off the power strip located inside the
cabinet.
Use of ammable subtances can cause sever burns or serious injury.
Always use NON-FLAMMABLE solvents for cleaning. DO NOT use gasoline kero-
sene or thinners.
Lifting heavy objects can cause back, neck or other injuries. Be sure adequate lift-
ing and moving devices are available when unloading, unpacking and moving this
game.
Be sure the electrical power matches the game requirements. See the serial num-
ber located on the back of the game cabinet. Always plug into a grounded circuit. If
the supply cord is damaged, it must be replaced by an approved cord or assembly
provided by the manufacturer.
UNPLUG THE POWER CORD.
The power cord must be accesible at all times in case of an emergency.
!!
!!
!!
!!
!!

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SET UP GUIDE
Place the wood “sled” on top of the cabinet, lining
up the holes and making sure the black power
cable, monitor VGA cable, and grey phone cable
with splitter jumper feed through to the top without
getting pinched.
Secure the monitor mount sled to the cabinet with
the included hex bolts, split washers and washers
into the 4 holes shown using a 7/16” ratchet. No
nuts are required; T-nuts are built into the top of
the cabinet.
Plug the power and VGA cables from the cashbox
into the cables coming out the top of the cabinet.
Feed the power and VGA cables up through the
metal tube.

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SET UP GUIDE, CONT.
Attach the wings with bolts, washers, and nylon
nuts and a 9/16” ratchet socket and wrench. The
wings should pivot at the bolts, opening wide
enough to fit the blue plastic head in between.
Plug in the wing cables to the jumper on the grey
phone cable.
Place the blue monster head onto the top of the
cabinet, inserting the wings into the slots and the
black metal tube through the square hole in the top.
Attach the monitor to the metal tube with included
lock nuts and a 1/2” nut driver.

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SET UP GUIDE, CONT.
Push the wings inward, sliding in front of the
brackets on the monitor. Secure the brackets to
the wings with included silver screws.
Plug the power and VGA cables into the monitor.
Plug the power cable from the cashbox into the line
filter on the back of the game and into a standard
electrical outlet.
If the game doesn’t power up on plug in, switch the
power strip inside the right front door to ON.

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SET UP GUIDE, CONT.
OPENING THE WHEEL WINDOW
Attach the side guards with the included bolts,
washers, split washers and lock nuts; 4 bolts in
each side.
On occasion, it will be neccessary to clean the in-
sides of the windows, which requires access to the
inner wheel area of the game.
Open the front doors and locate and release the
two latches near the top inside corners.
Slide the plexiglass window up and away from you.

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MAIN MENU
The menu buttons are located inside
the left front door.
Press MENU BUTTON to access
the main menu.
Scroll through the menu with the
MENU BUTTON.
Make selections with the
MENU SELECT button.
The main menu will appear on the monitor.
If the angle of view makes menu options slightly hard to see,
we recommend dimming the ambient lighting to better see the monitor.

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MAIN MENU
GAME SETTINGS
Reset Tickets Clears all tickets waiting to be paid out
Reset Credits Clears all credits on the game
Credits per Game 0 1 2 3 4 5 6 7 8 9 10 12 20
$5 bill bonus: 6 plays for $5 3 plays for $5
Game Volume Adjusts the volume of the game while coined up and playing
Attract Volume Adjusts the volume of the game while in attract mode
Ticket Pattern (see page 13 for
available alternate patterns) 12345
Monster Jackpot (Min/Max)
50/250 50/500 50/1000 100/500 100/1000
100/2500 250/1000 250/2500 250/5000
250/9999 500/1000 500/2500 500/5000
500/9999 1000/2500 1000/5000 1000/9999
Jackpot Increment 1 2 3 4 5 6 7 8 9 10 DISABLED
Player Timeout Option Auto Spin Abandon Game
(required for New Jersey)
No Timeout
(required for WA state)
Game History Opens a new screen with detailed game play and payout log
Set Time & Date Opens a new screen with date and time selections
Exit Menu Returns game to normal function

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TICKET PATTERNS
PATTERN 5
MONSTER
JACKPOT
50
60
150
40
40
70
80
60
70
40
40
150
70
80
500
500
500
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
PATTERN 4
MONSTER
JACKPOT
15
10
10
10
15
10
15
10
10
15
15
10
10
15
50
50
50
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
PATTERN 3
MONSTER
JACKPOT
25
40
150
75
50
40
30
75
150
25
50
75
40
30
250
250
250
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
PATTERN 2
MONSTER
JACKPOT
25
75
75
10
30
40
80
75
75
25
30
10
40
80
250
250
250
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
PATTERN 1
DEFAULT
MONSTER
JACKPOT
25
40
40
10
15
40
30
40
40
25
15
10
40
30
100
100
100
TICKET MONSTER-TICKET PATTERNS
50-53
TICKETS/GAME
32-35
TICKETS/GAME
60-63
TICKETS/GAME
14-17
TICKETS/GAME
74-77
TICKETS/GAME

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DIAGNOSTICS
DIAGNOSTICS
Door Open Warning Indicates when any of the 5 access doors is open
Software Version Indicates which version of software is installed on the game
Total Credits Indicates how many credits are available on the game
Tickets Left to Dispense Indicates number of tickets waiting to pay out
Wheel Position Indicates wheel position for calibration and diagnosing problems
Inputs Indicates how many inputs (buttons, etc.) are active
Outputs Indicates how many outputs are active
Brake Status Indicates if the brake is OK, too tight or too loose
Wheel Speed Indicates how fast the wheel is spinning
Total Games Number of games played since last statistics reset
Total Tickets Number of tickets dispensed since last statistics reset
Tickets per Game Average number of tickets dispensed per game
Total Motor Assists Number of games in which the motor spun the wheel for the player
MAIN MENU, CONT.

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KEY COMPONENTS
Wheel Encoder Sensor
(AACB1901)
Located inside left side access door.
I/O Board
(AACB1900)
Located inside left front door.
Motherboard
(AAMB8)
Located inside right front door.
Includes software hard drive (A5HD1800)
and RAM (A5CB1904).
Software Hard Drive
(A5HD1800)
Located in a SATA port on the Motherboard.

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MAINBOARD PINOUT (MB8)
RAM (A5CB1904)
VGA TO MONITOR
SOFTWARE HARD DRIVE
FROM
POWER SUPPLY
MB8
TO
AUX
AUDIO
TO
AUX
FROM POWER
SUPPLY

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AUX BOARD PINOUT (A5CB1900)
FROM
POWER SUPPLY
TO MENU/
SELECT
BUTTONS
TO SPEAKERS
TO DBA
TO ENCODER
TO MOTOR
TO LOW TIX
SWITCH TO COIN
DOOR
TO DOOR
SAFETY SWITCHES
AUDIO
TO
MB8
AUX
TO
MB8
TO SOLENOID
TO COUNTERS
LEFT TICKET TRAY
TO WING LIGHTS
RIGHT TICKET TRAY

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HOW TO: CALIBRATE ENCODER SENSOR
Open the wheel window (see page 11) and access
the main menu.
Manually turn the wheel downward and make sure
the ticket value displayed on the screen matches the
space the arrow is pointing to. Make sure to turn the
wheel one complete revolution so the game can find
the home position.
Turn the wheel as it approaches a bonus section.
Watch the display closely, and stop the wheel as
soon as it turns from a 4 to the bonus value. The
arrow should be right on the line between 4 and the
bonus space.
If the pointer is more than 1/2” off:
Open the left side door and locate the two Phillips
head screws on the sensor bracket which hold it
securely in the adjustment slots.
Loosen the screws and move the bracket slightly,
then retighten and restest.
Repeat as neccessary.
The Encoder Sensor communicates the position of the wheel in comparison to the orange arrow,
telling the game how many tickets the player has won.
There is a small margin between scoring spaces that allows for slight miscalibration of the encoder sensor.
If the arrow lands between spaces, the game will always award the player with the higher ticket value.
This also applies on the bonus spaces.

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HOW TO: ADJUST BRAKE
Brake status will show one of three options:
• Brake OK (no adjustment needed)
• Tighten Brake
• Loosen Brake
Open the left side door and locate the brake.
Pull up each bolt and turn the locknuts left to tighten
or right to loosen. Move in 2-turn increments; the
brake is sensitive and needs very little adjustment to
make a difference. Make sure each bolt is adjusted
equally.
Perform another Wheel Coast Time test and check
the brake status. Repeat previous steps until brake
status reads OK.
Wheel Coast Time is determined by how long the wheel spins before it comes to a complete stop.
Long coast time increases the time per game, while a short coast time makes the game quicker.
The higher the number, the longer the wheel coasts; the ideal coast time is between 30 and 40.
Adjusting this number periodically will prevent skilled players from sharking the game.
To test Wheel Coast Time:
While in the main menu, spin the wheel. The display should read“good spin”.
Once the wheel stops, the brake status will come up in the diagnostics.

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HOW TO: REMOVE HANDLE
HOW TO: TIGHTEN ARM BRACKET
Tools Needed:
1/2” Socket & rachet
1/2” Wrench
Located on the underside of the metal front panel,
there is a bolt, split washer, and locknut holding the
handle into the square pipe attached to the linkage.
Remove the bolt by turning the rachet on the locknut
and holding the bolt still with the wrench.
Pull the handle out from the front of the game.
Open the right front door and remove the acrylic
shield using a 90 degree drill and square bit.
Check the 6 bolts holding the bracket in place- 3 on
the front surface and 3 on the bottom- and tighten
all nuts with a 7/16” socket.
Replace acrylic shield.
It is important to keep the arm bracket securely tightened;
failure to do so may cause injury to players or damage to the game.
We recommend checking the bolts monthly,
and more often if the game accumulates a high volume of play.