BEST ACCESS SYSTEMS V Series User manual

SERVICE MANUAL
SERVICE MANUAL

CREDITS/COPYRIGHT
©1996–99, 2001 Best Lock Corporation. All rights reserved. Printed in the United
States of America.
Information in this document is subject to change without notice and does not
represent a commitment on the part of Best Lock Corporation. The software described
in this document are furnished under a license agreement or nondisclosure agreement.
This publication is intended to be an accurate description and set of instructions
pertaining to its subject matter. However, as with any publication of this complexity,
errors or omissions are possible. Please call your Best Lock distributor or Best Lock
Corporation at [phone] if you see any errors or have any questions. No part of
this manual and/or databases may be reproduced or transmitted in any form or by any
means, electronic or mechanical, including photocopying, recording, or information
storage and retrieval systems, for any purpose, without the express written permission
of Best Lock Corporation.
This document is distributed as is, without warranty of any kind, either express or
implied, respecting the contents of this book, including but not limited to implied
warranties for the publication’s quality, performance, merchantability, or fitness for any
particular purpose. Neither Best Lock Corporation, nor its dealers or distributors shall
be liable to the user or any other person or entity with respect to any liability, loss, or
damage caused or alleged to be caused directly or indirectly by this publication.
Written and designed at Best Lock Corporation, 6161 East 75th Street, Indianapolis,
Indiana 46250
T61932 Rev C 17778112 April 2001

V Series Service Manual i
CONTENTS
FIGURES V
GETTING STARTED 1–7
Introduction 1–7
Certifications and standards 1–7
HV and KV Locks 1–7
V Series Controller 1–8
Documentation package 1–8
Technical support 1–9
Support services 1–9
Telephone technical support 1–9
Training seminars 1–10
SECURITY DEVICE MAINTENANCE 2–1
8KV/9KV magnetic stripe trim exploded diagram 2–2
8KV/9KV magnetic stripe trim parts list 2–3
8KV/9KV keypad trim exploded diagram 2–4
8KV/9KV keypad trim parts list 2–5
8KV/9KV proximity trim exploded diagram 2–6
8KV/9KV proximity trim parts list 2–7
8KV/9KV exploded chassis diagram 2–8
8KV/9KV chassis parts list 2–9
34/35HV magnetic stripe trim exploded diagram 2–10
34/35HV magnetic stripe trim parts list 2–11
34/35HV keypad trim exploded diagram 2–13
34/35HV keypad trim parts list 2–14

Contents
ii V Series Service Manual
34/35HV proximity trim exploded diagram 2–16
34/35HV proximity trim parts list 2–17
34/35HV case with deadbolt exploded diagram 2–19
34/35HV case with deadbolt parts list 2–20
34/35HV case without deadbolt exploded diagram 2–21
34/35HV case without deadbolt parts list 2–22
XV Controller exploded diagram 2–23
XV Controller parts list 2–23
External communications exploded diagram 2–24
External communications parts list 2–24
Programming parts diagram 2–25
Programming parts list 2–25
Card encoder parts diagram 2–26
Card Encoder parts list 2–26
Lock external power supply parts diagram 2–26
Lock external power supply parts list 2–26
Special tools diagram 2–27
Special tools parts list 2–27
Function descriptions 2–28
HV Locks 2–28
KV Lock 2–29
Function conversion 2–30
34HV/35HV knob/lever conversion 2–31
Reader conversion 2–32
HV reader conversion 2–32
KV reader conversion 2–34
Replacing parts 2–36
Replacing batteries 2–36
Removing and reinstalling the inside and outside trim 2–38
Replacing the wire harnesses 2–39
Replacing the inside circuit board 2–42
Replacing the card reader or keypad reader 2–42
Replacing the PROM 2–44
TROUBLESHOOTING 3–1
Emergency operations 3–1
How do you enable communications if you have lost the token or forgotten
the password? 3–1
How do you open a lock after a complete battery failure? 3–2
Troubleshooting the V Series Electronic Lock 3–4
Troubleshooting the V Series Controller 3–7
For readers with red and green LEDs and no sounder 3–7
For readers with a dual red/green LED and sounder 3–9

Contents
V Series Service Manual iii
Alarm troubleshooting 3–11
GLOSSARY A–1
SECURITY DEVICE HISTORY EVENT TYPES B–1
INSTALLATION INSTRUCTIONS C–1
INDEX D–1

Contents
iv V Series Service Manual

V Series Service Manual v
FIGURES
SECURITY DEVICE MAINTENANCE
8KV/9KV magnetic stripe trim exploded diagram 2–2
8KV, 9KV keypad trim exploded diagram 2–4
8KV/9KV proximity trim exploded diagram 2–6
8KV/9KV chassis exploded diagram 2–8
34/35HV magnetic stripe trim exploded diagram 2–10
34/35HV keypad trim exploded diagram 2–13
34/35HV proximity trim exploded diagram 2–16
34/35HV case with deadbolt exploded diagram 2–19
34/35HV case without deadbolt exploded diagram 2–21
XV controller exploded diagram 2–23
External communications exploded diagram 2–24
Programming parts 2–25
Card Encoder parts 2–26
Lock external power supply parts 2–26
Special tools 2–27
Removing and replacing the battery compartment cover 2–37
Disconnecting the old battery pack 2–37
Removing the inside trim 2–38
Orienting the communication port 2–41
Prying one corner of the PROM part way out of the socket
[V Series electronic lock shown] 2–45
Prying the opposite corner of the PROM 2–45
Inserting the new PROM 2–46

Figures
vi V Series Service Manual
TROUBLESHOOTING
Enabling communications using the DIP switches 3–2
Connecting the palmtop cable to the base of the lock 3–3

V Series Service Manual 1–7
1GETTING STARTED
INTRODUCTION
The V Series Service Manual contains essential
information to help you maintain your 8KV, 9KV,
30HV stand-alone locks, and the XV Controller.
CERTIFICATIONS AND STANDARDS
HV and KV
Locks
■The strike fits the standard door frame cutout as
specified in ANSI A115.1.
■The faceplate dimensions fit the standard door
preparation as specified in ANSI A115.1.
■The locks comply with the following:
▲FCC CFR 47 Part 15, Subpart C for Intentional
Radiators
▲CES–003 Canadian EMI Requirements
▲IEC 61000–4–2 (1995) ESD Immunity
▲IEC 61000–4–3 (1995) RD Immunity
▲IEC 61000–4–4 (1995) EFT Immunity
▲International Safe Transit Association–
Procedure 1A
▲Humidity Test RTCA/DO–160C–Extended
Humidity.

Getting Started
1–8 V Series Service Manual
V Series
Controller
The controller complies with the following:
■FCC CFR 47 Part 15, Subpart C for Intentional Radiators
■CES–003 Canadian EMI Requirements
■IEC 61000–4–2 (1995) ESD Immunity
■IEC 61000–4–3 (1995) RD Immunity
■IEC 61000–4–4 (1995) EFT Immunity
■International Safe Transit Association–Procedure 1A
■Humidity Test RTCA/DO–160C–Extended Humidity.
DOCUMENTATION PACKAGE
The following documentation is available to help you with the
installation, start-up, and maintenance of the V Series System. To order a
document, contact your BEST representative.
The installation instructions for the locks and controller also can be
ordered separately:
The templates required for lock installations also can be ordered
separately:
Document Title Doc. No.
8KV/9KV Installation Instructions T61918
30HV Installation Instructions T61919
XV Controller Installation Instructions T61920
Document Title Doc. No.
Installation Template for 83KV/93KV Locksets T61921
Installation Template for 34HV–35HV Locksets T61922
Installation Specifications for 34HV–35HV
Locks/Hole Pattern Chart for 34HV–35HV Locks
T61923
V Series Controller Drilling Template T61924

Getting Started
V Series Service Manual 1–9
The wiring and power related instructions can be ordered separately:
Depending on the programming method you choose for the V Series
System, you may need one or more of the following manuals:
Depending on the type of reader you choose for the V Series System,
you may need one or more of the following manuals:
TECHNICAL SUPPORT
Support
services
When you have a problem with the V Series Lockset, your first resource
for help is the V Series Service Manual. If you cannot find a satisfactory
answer, contact your local BEST representative.
Telephone
technical
support
A factory-trained Certified Product Specialist (CPS) is available in your
area whenever you need help. Before you call, however, please make
sure you are at the location where the problem exists, and that you are
prepared to give the following information:
■the exact wording of any error or warning messages
■what happened and what you were doing when you encountered
the problem
■what you have done so far to correct the problem
■the lock serial number located on the inside trim in the battery
compartment.
Document Title Doc. No.
V Series Controller Wiring Diagram T61928
External Power Installation Instructions T61925
Door Wiring Instructions for Electrically–Operated
Locksets
T61926
Document Title Doc. No.
V Series Handheld Terminal User Manual T61931
V Series Intelligent Programmer Software
User Manual
T61930
IPS Getting Started Instructions T61929
Document Title Doc. No.
Installation Instructions for the BEST Encoder T61933
V Series Keypad Security Device Programming
Guide
T61927
V Series Keypad Security Device
Quick Programming Guide
T61938

Getting Started
1–10 V Series Service Manual
Best Access Systems Representatives provide telephone technical
support for all V Series products. You may locate the representative
nearest you by calling [phone] Monday through Friday, between
7:00 a.m. and 4:00 p.m. eastern standard time; or visit the web page,
www.BestAccess.com.
Training
seminars
BEST holds training sessions for its customers. If you are interested, you
may contact your local BEST representative for the details.

V Series Service Manual 2–1
2 SECURITY DEVICE
MAINTENANCE
The following pages contain exploded diagrams for
all V Series Security Devices. These diagrams detail
all field serviceable mechanical and electronic parts.
Use the diagrams and parts lists on the following
pages to find the part numbers you need.

Securi
t
y Device Main
t
enance
2–2 V Series Service Manual
8KV/9KV MAGNETIC STRIPE TRIM EXPLODED DIAGRAM
Figure 2.1 8KV/9KV magnetic stripe trim exploded diagram
2
5
7
6
3
18
15 17
20
19
24
4
8
22
23
21
3
13
16
911
1
1
11
10 12
14

Security Device Maintenance
V Series Service Manual 2–3
8KV/9KV
magnetic stripe
trim parts list
Refer to Figure 2.1 and the table below to find the part you need.
Item Part No. Qty. Description
1a
a. Refer to the H Series Service Manual for knob and lever part numbers.
2Knob or lever
2
not shown
C61403
C61405
1
1
9KV outside escutcheon
8KV outside escutcheon
3A61503 2Wire clamp (1 inside, 1 outside)
4 A61502 1 Communications port retainer clip
5B61646 1Card reader
6 A61643 1 Outside wire harness for card reader
7A61429 2Card reader screws
8b
not shown
b. For 8KV/9KV chassis parts, see Figure 2.4.
D60464
D60419
1
1
9KV chassis assembly
8KV chassis assembly
9B61649 1Outside wire harness clip
10 C54680 1 Latch
11 A61433 2Plastic bushings
12 A25359 2 Latch screws
13 B62099 1Programmed PROM (VP_S15)
14 C55556 1 Inside rose liner
15 A61501 4Circuit board screws
16 A55557 2 Through–bolt mounting screws
17 B61664 1Circuit board (without PROM)
18 A61642 1 Inside wire harness
19
not shown
not shown
B61412
B61413
B61414
1
1
1
Upper escutcheon screw for 1 3/4″thick doors
Upper escutcheon screw or 2″thick doors
Upper escutcheon screw for 2 1/4″thick doors
20
not shown
C61404
C61406
1
1
9KV inside escutcheon
8KV inside escutcheon
21 C61410 1Battery cover
22
not shown
not shown
A61422
A61423
A61424
1
1
1
Lower escutcheon screw for 1 3/4″thick doors
Lower escutcheon screw or 2″thick doors
Lower escutcheon screw for 2 1/4″thick doors
23 B61917 1Alkaline battery pack
24 A61411
A61428
1
1
Battery cover screw (torx with post head) or
Battery cover screw (McGard head)

Securi
t
y Device Main
t
enance
2–4 V Series Service Manual
8KV/9KV KEYPAD TRIM EXPLODED DIAGRAM
Figure 2.2 8KV, 9KV keypad trim exploded diagram
11
2
17 19
6
5
18
28 29
20
30 31
4
8
22
24
5
27
1
7
13
21
15
9
11
23 25
26
3
3
16
14
10
12
25

Security Device Maintenance
V Series Service Manual 2–5
8KV/9KV
keypad trim
parts list
Refer to Figure 2.2 and the table below to find the part you need.
Item Part No. Qty. Description
1B60325 1Keypad assembly with cable and connector
2
not shown
C60449
C60448
1
1
9KV outside escutcheon
8KV outside escutcheon
3a
a. Refer to the H Series Service Manual for knob and lever part numbers.
2Knob or lever
4 A61502 1 Communications port retainer clip
5A61503 2Wire clamp (1 inside, 1 outside)
6 B60305 1 Outside wire harness for keypad
7B60321 1Keypad gasket
8b
not shown
b. For 8KV/9KV chassis parts, see Figure 2.4.
D60464
D60419
1
1
9KV chassis assembly
8KV chassis assembly
9A60318 2Retaining rings
10 C54680 1 Latch
11 A60317 2Sealing lens covers
12 A25359 2 Latch screws
13 A60348 4Keypad mounting screws
14 C55556 1 Inside rose liner
15 A60324 1Adhesive tape for sounder
16 A55557 2 Through–bolt mounting screws
17 C60303 1Keypad reader electronics assembly
18 A61642 1 Inside wire harness
19 A61429 2Keypad electronics screws
20
not shown
C61404
C61406
1
1
9KV inside escutcheon
8KV inside escutcheon
21 A60316 1Escutcheon gasket
22
not shown
not shown
A61422
A61423
A61424
1
1
1
Lower escutcheon screw for 1 3/4″thick doors
Lower escutcheon screw or 2″thick doors
Lower escutcheon screw for 2 1/4″thick doors
23 B61649 1Outside wire harness clip
24 B61917 1 Alkaline battery pack
25 A61433 2Plastic bushings
26 C61410 1 Battery cover
27 B62076 1Programmed PROM for keypad (VP15KP)
28 A61501 4 Circuit board screws
29 B61664 1Circuit board (without PROM)
30
not shown
not shown
B61412
B61413
B61414
1
1
1
Upper escutcheon screw for 1 3/4″thick doors
Upper escutcheon screw or 2″thick doors
Upper escutcheon screw for 2 1/4″thick doors
31
not shown
A61411
A61428
1
1
Battery cover screw (torx with post head) or
Battery cover screw (McGard head)

Securi
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y Device Main
t
enance
2–6 V Series Service Manual
8KV/9KV PROXIMITY TRIM EXPLODED DIAGRAM
Figure 2.3 8KV/9KV proximity trim exploded diagram
2
17 19
6
5
18
28 29
20
31 31
4
8
22
24
26
5
27
1
7
13
21
15
9
11
23 25
3
25
10
12
16
14
3

Security Device Maintenance
V Series Service Manual 2–7
8KV/9KV
proximity trim
parts list
Refer to Figure 2.3 and the table below to find the part you need.
Item Part No. Qty. Description
1
not shown
C60337
C60342
1
1
Motorola proximity bezel with reader assembly
HID proximity bezel with antennae & IR assembly
2
not shown
C60449
C60448
1
1
9KV outside escutcheon
8KV outside escutcheon
3a
a. Refer to the H Series Service Manual for knob and lever part numbers.
2Knob or lever
4 A61502 1 Communications port retainer clip
5A61503 2Wire clamp (1 inside, 1 outside)
6 B60305 1 Outside wire harness
7B60321 1Proximity reader gasket
8b
not shown
b. For 8KV/9KV chassis parts, see Figure 2.4.
D60464
D60419
1
1
9KV chassis assembly
8KV chassis assembly
9A60318 2Retaining rings
10 C54680 1 Latch
11 A60317 2Sealing lens covers
12 A25359 2 Latch screws
13 A60348 4Proximity reader mounting screws
14 C55556 1 Inside rose liner
15 A60324 1Adhesive tape for sounder
16 A55557 2 Through–bolt mounting screws
17
not shown
B60338
B60339
1
1
Motorola proximity wake-up electronics assembly
HID proximity reader with wake--up electronics
assembly
18 A61642 1 Inside wire harness
19 A61429 2Proximity reader electronics screws
20
not shown
C61404
C61406
1
1
9KV inside escutcheon
8KV inside escutcheon
21 A60316 1Escutcheon gasket
22
not shown
not shown
A61422
A61423
A61424
1
1
1
Lower escutcheon screw for 1 3/4″thick doors
Lower escutcheon screw or 2″thick doors
Lower escutcheon screw for 2 1/4″thick doors
23 B61649 1Outside wire harness clip
24 B61917 1 Alkaline battery pack
25 A61433 2Plastic bushings
26 C61410 1 Battery cover
27 B62099 1Programmed PROM (VP_S15)
28 A61501 4 Circuit board screws
29 B61664 1Circuit board (without PROM)
30
not shown
not shown
B61412
B61413
B61414
1
1
1
Upper escutcheon screw for 1 3/4″thick doors
Upper escutcheon screw or 2″thick doors
Upper escutcheon screw for 2 1/4″thick doors
31
not shown
A61411
A61428
1
1
Battery cover screw (torx with post head) or
Battery cover screw (McGard head)

Securi
t
y Device Main
t
enance
2–8 V Series Service Manual
8KV/9KV EXPLODED CHASSIS DIAGRAM
Figure 2.4 8KV/9KV chassis exploded diagram
1
2
3
4
5
6
98
11
6
10
13
15
12
14
16
17
18
78
19
20
21