Canon PIXMA iP2700 Instructions for use

(1/23)
iP2700 / iP2770 / iP2780
SIMPLIFIED SERVICE MANUAL
1. LIST OF ERROR DISPLAY / TROUBLESHOOTING
1-1. Operator Call Errors (Alarm Lamp Lit In Orange)
1-2. Service Call Errors (by Cyclic Blinking of Alarm and Power Lamps)
2. ADJUSTMENT / SETTINGS
2-1. Service Mode
2-2. User Mode
2-3. Special Notes on Servicing
2-4. Grease Application
3. EXTERNAL VIEW / PARTS LIST
3-1. External Housing, Power Supply, Logic Board
3-2. Print Unit (1/2)
3-3. Print Unit (2/2)
3-4. Parts List
QY8-13CR-000
Rev. 00
Jan. 2010
Canon Inc.

(2/23)
1. LIST OF ERROR DISPLAY / TROUBLESHOOTING
Errors and warnings are displayed by the following ways:
- Operator call errors are indicated by the Alarm lamp lit in orange.
- Messages during printing from a computer are displayed on the printer driver Status Monitor.
- Error codes are printed in the "operator call/service call error record" area in EEPROM
information print.
Buttons valid when an operator call error occurs:
- ON button: To turn the printer off and on again.
- Resume/Cancel button: To cancel the job at error occurrence, and to clear the error.
1-1. Operator Call Errors (Alarm Lamp Lit In Orange)
Error Error
code
LED
(Blinking in
orange) Status Monitor message Solution
No paper in the
rear tray. [1000] 2 times Paper has run out. Load paper.
Press the printer's RESUME button.
Set the paper in the rear tray, and
press the Resume/Cancel button.
Paper jam. [1300] 3 times Paper is jammed.
Remove the jammed paper.
Press the printer's RESUME button.
Printing resumes from the next
paper.
Remove the jammed paper, and
press the Resume/Cancel button.
Ink cartridge not
properly installed. [1687] 4 times An ink cartridge is not installed properly.
Open the printer's cover, firmly push
down the ink cartridge locking cover,
and then make sure the ink cartridge
is installed properly. Then close the
printer's cover.
Re-set the ink cartridge properly.
If the error is not cleared, the ink
cartridge may be defective.
Replace the ink cartridge.
Ink cartridge not
installed. [1401] 5 times The following ink cartridge cannot be recognized.
Color
Black
Printing cannot be executed because
the ink cartridge may not be installed
properly or may not be compatible
with this printer.
Install the appropriate ink cartridge.
If you want to cancel printing, click
Cancel Printing.
Install the ink cartridge. If the error
is not cleared, the ink cartridge
may be defective. Replace the ink
cartridge.
Ink cartridge
temperature
sensor error.
[1403] 5 times The type of print head is incorrect.
Install the print head. Re-set the ink cartridge. If the error is not cleared, the ink
cartridge may be defective.
Replace the ink cartridge.

(3/23)
Error Error
code
LED
(Blinking in
orange) Status Monitor message Solution
Non-supported
ink cartridge
installed.
[1485] 5 times
The following ink cartridge cannot be recognized.
Color
Black
Printing cannot be executed because
the ink cartridge may not be installed
properly or may not be compatible
with this printer.
Install the appropriate ink cartridge.
If you want to cancel printing, click
Cancel Printing.
A non-supported ink cartridge is
installed. Install the supported ink
cartridge. If the error is not
cleared, the ink cartridge may be
defective. Replace the ink
cartridge.
Ink cartridge in a
wrong position. [1486] 7 times An ink cartridge is not installed in the correct position.
Install the following ink cartridge in
the appropriate position. If printing is
in progress, cancel printing and
install the ink cartridge.
Color
Black
Install the ink cartridge(s) in the
correct position. If the error is not
cleared, the ink cartridge may be
defective. Replace the ink
cartridge.
Multiple ink
cartridges of the
same color
installed.
[1487] 7 times More than one ink cartridge of the
following type is installed.
Color
Black
Use only one ink cartridge per type at
a time.
Replace the wrong ink cartridge(s)
with the correct one(s). If the error
is not cleared, the ink cartridge
may be defective. Replace the ink
cartridge.
Warning: The
ink absorber
becomes almost
full.
[1700] 8 times The ink absorber is almost full.
Press the printer's RESUME button
to continue printing.
The printer will soon require servicing
to replace the ink absorber.
Contact the support center or the
service center.
The ink absorber can only be
replaced by a qualified technician.
Replace the ink absorber, and
reset its counter. (See 2-1,
Service Mode.) Pressing the
Resume/Cancel button will exit
the error, and enable printing
without replacing the ink absorber.
However, when the ink absorber
becomes full, no further printing
can be performed unless the
applicable ink absorber is
replaced.

(4/23)
Error Error
code
LED
(Blinking in
orange) Status Monitor message Solution
The remaining
ink amount
unknown.
[1686] 13 times The following ink may have run out.
Color
Black
The function for detecting the
remaining ink level will be disabled
since the ink level cannot be correctly
detected.
If you want to continue printing
without this function, press the
printer's RESUME button for at least
5 seconds.
Canon recommends to use new
genuine Canon cartridges in order to
obtain optimum qualities.
Please be advised that Canon shall
not be liable for any malfunction or
trouble caused by continuation of
printing under the ink out condition.
Replace the applicable ink
cartridge with a new one. Printing
without replacing the ink cartridge
can damage the printer.
However, to continue printing
without replacing the ink
cartridge(s), press the
Resume/Cancel button for 5 sec.
or longer to disable the function to
detect the remaining ink amount.
After the operation, it is recorded
in the printer EEPROM that the
function to detect the remaining
ink amount was disabled.
Ink cartridge not
recognized
(region code
error).
[1684] 14 times The following ink cartridge cannot be
recognized.
Color
Black
Printing cannot be executed because
the ink cartridge may not be installed
properly or may not be compatible
with this printer.
Install the appropriate ink cartridge.
If you want to cancel printing, click
Cancel Printing.
A non-supported ink cartridge
(whose region code differs from
the printer's region code) is
installed. Install the supported ink
cartridge. If the error is not
cleared, the ink cartridge may be
defective. Replace the ink
cartridge.
Ink cartridge
hardware error. [1682] 15 times The following ink cartridge cannot be recognized.
Color
Black
Printing cannot be executed because
the ink cartridge may not be installed
properly or may not be compatible
with this printer.
Install the appropriate ink cartridge.
If you want to cancel printing, click
Cancel Printing.
Re-set the ink cartridge. If the
error is not cleared, the ink
cartridge may be defective.
Replace the ink cartridge.

(5/23)
Error Error
code
LED
(Blinking in
orange) Status Monitor message Solution
No ink (no raw
ink). [1688] 16 times The following ink has run out. Color
Black
Replace the ink cartridge and close
the cover.
If printing is in progress and you want
to continue printing, press the
printer's RESUME button for at least
5 seconds with the ink cartridge
installed. Then printing can continue
under the ink out condition.
The function for detecting the
remaining ink level will be disabled.
Replace the empty ink cartridge
immediately after the printing.
The resulting print quality is not
satisfactory, if printing is continued
under the ink out condition.
Replace the empty ink
cartridge(s). Printing with an
empty ink cartridge can damage
the printer.
However, to continue printing
without replacing the ink
cartridge(s), press the
Resume/Cancel button for 5 sec.
or longer to disable the function to
detect the remaining ink amount.
After the operation, it is recorded
in the printer that the function to
detect the remaining ink amount
was disabled.

(6/23)
1-2. Service Call Errors (by Cyclic Blinking of Alarm and Power Lamps)
Error Error
code
Cycles of
blinking of
Alarm and
Power
LEDs
Conditions Solution
(Check points and replacement items)
Carriage error [5100] 2 times An error occurred in the
carriage encoder signal. 1) Foreign material or paper debris that obstructs the carriage movement;
remove foreign material.
2) Smearing or scratches on the timing
slit film;
clean the timing slit film.
3) Part replacement:
- Timing slit film
- Carriage unit
- Logic board
Line feed error [6000] 3 times An error occurred in the LF
encoder signal. 1) Part replacement: - Timing slit disk film
- Logic board
A
SF cam sensor
error [5700] 5 times An error occurred in the ASF cam sensor (during
paper feeding from the rear
tray).
1) Part replacement:
- ASF / PE sensor unit
- Drive unit
- Logic board
Internal
temperature
error
[5400] 6 times The internal temperature is
not normal. 1) Part replacement: - Logic board
- Ink cartridge
Ink absorber full Japan:
[5B01]
Others:
[5B00]
7 times The ink absorber is
supposed to be full. 1) Part replacement: - Ink absorber kit
2) Ink absorber counter value in the
EEPROM;
reset the ink absorber counter.
Print head
temperature rise
error
[5200] 8 times The print head temperature
exceeded the specified
value.
1) Part replacement:
- Ink cartridge
- Logic board
EEPROM error [6800]
[6801] 9 times A problem occurred in reading from or writing to
the EEPROM.
1) Part replacement:
- Logic board
VH monitor error [B200] 10 times The print head voltage is
not normal. 1) Part replacement: - Ink cartridge
- Logic board

(7/23)
2. ADJUSTMENT / SETTINGS
2-1. Service Mode
< Service mode operation procedures >
Use the Service Tool on the connected computer.
1) Start the printer in the service mode.
i. With the printer power turned off, while pressing the Resume/Cancel button, press and hold
the ON button. (DO NOT release the buttons).
ii. When the Power LED lights in green, while holding the ON button, release the
Resume/Cancel button. (DO NOT release the ON button.)
iii. While holding the ON button, press the Resume/Cancel button 5 times, and then release
both the ON and Resume/Cancel buttons. (Each time the Resume/Cancel button is
pressed, the Alarm and Power LEDs light alternately, Alarm in orange and Power in green,
starting with Alarm LED.)
iv. When the Power LED lights in green, the printer is ready for the service mode operation.
2) Start the Service Tool on the connected computer.
i. When a button is clicked in the Service Tool dialog box, that function is performed. During
operation of the selected function, all the Service Tool buttons are dimmed and inactive.
ii When the operation is completed, "A function was finished." is displayed, and another
function can be selected.
iii If a non-supported function is selected, "Error!" is displayed. Click OK in the error message
dialog box to exit the error.
< Service Tool Functions >
(1) (2)
(3) (5)
(6) (7) (8) (9)
(10) (11) (13) (14)
(15)
(16)
(17)
(18)
(19)
(20)
(21)
(12)
(4)

(8/23)
No. Name Function Remarks
(1) Test Print Service test print Service test print:
- Model name
- ROM version
- Ink absorber counter value (ink amount in the ink
absorber)
- USB serial number
- Destination
- EEPROM information
- Barcode (model name + destination), etc.
(2) EEPROM EEPROM information
print The dialog box opens to select the paper source. Select Rear tray, and click OK.
EEPROM information print:
- Model name
- Destination
- ROM version
- Ink absorber counter value (ink amount in the ink
absorber)
- Print information
- Error information, etc.
(3) Nozzle Check Nozzle check pattern print The dialog box opens to select the paper source.
Select Rear tray, and click OK.
The same nozzle check pattern as the one in the
user mode is printed.
(4) Integration Unified inspection pattern
print The dialog box opens to select the paper source. Select Rear tray, and click OK.
The unified inspection pattern (for reduction of time
required for the inspection) is printed.
(5)* EEPROM EEPROM information
saving When no printing can be performed due to a problem, the EEPROM information is displayed on
the computer or is saved to the computer as a text
file.
To save the EEPROM information, click Save As in
the EEPROM information window, and specify a
desired location and file name.
(6) CD-R CD-R check pattern print Not used.
(7) LF / Eject LF / Eject correction
pattern print
Not used.
(8) Left Margin Left margin pattern print Not used.
(9)* Auto Cleaning Enabling / disabling of
automatic print head
cleaning
Automatic print head cleaning prior to printing
(disabled at default).
Select this option to enable the cleaning.
(10) Deep Cleaning Print head deep cleaning Cleaning of both Black and Color at the same time.
(11) Main Main ink absorber counter
resetting
Set a sheet of A4 or Letter sized plain paper in the
rear tray. After the ink absorber counter is reset, the
counter value (in %) is printed automatically.

(9/23)
No. Name Function Remarks
(12) Platen Platen ink absorber
counter resetting
Not used.
(13) EEPROM Clear EEPROM initialization The following items are NOT initialized, and the
shipment arrival flag is not on:
- Destination settings
- Ink absorber counter value
- Record of disabling the function to detect the
remaining ink amount
- Printer serial number
- Ink cartridge region code
- Record of ink absorber counter resetting and
setting
- Record of repair at the production site
(14) Panel Check Button and LCD test Not used.
(15) Set Destination Destination settings Select the destination, and click Set.
ASA, AUS, BRA, CHN, CND, EUR, JPN, KOR, LTN,
TWN, USA
(16) CD-R Correction CD / DVD print position
correction (X and Y
direction)
Not used.
(17) LF / EJECT
Correction
LF / Eject correction value
setting
Not used.
(18) Left Margin
Correction
Left margin correction
value setting
Not used.
(19) Ink Absorber
Counter
Ink absorber counter
setting
See " Ink absorber counter setting " below.
(20) Wetting Liquid
Counter Wetting liquid counter setting Not used.
(21)
* Flatbed Scanner Individual scanner adjustment Not used.
* New functions in Service Tool version 1.071:
(5) EEPROM information saving
(9) Enabling / disabling of automatic print head cleaning
(21) Individual scanner adjustment
< Ink absorber counter setting >
Set the ink absorber counter value to a new EEPROM after the logic board is replaced in servicing.
1) Before replacement of the logic board, check the ink absorber counter value in EEPROM
information print.
2) In the Ink Absorber Counter section of the Service Tool, select Main from the Absorber
pull-down menu.
3) From the Counter Value(%) pull-down menu, select the value (in 10% increments) which is the
closest to the actual counter value confirmed before replacement of the logic board.
4) Click Set.

(10/23)
2-2. User Mode
Function Procedures Remarks
Nozzle check pattern
printing Perform from the printer driver Maintenance tab. Set a sheet of plain paper (A4 or Letter) in the rear tray.
Print head cleaning Perform from the printer driver
Maintenance tab. Unclogging of the print head nozzles, and maintenance to keep the print head
conditions good.
If there is a missing portion or white streaks
in the nozzle check pattern printout,
perform this cleaning.
Print head deep
cleaning Perform from the printer driver Maintenance tab. If print head cleaning is not effective, perform this cleaning. Since the deep
cleaning consumes more ink than regular
cleaning, it is recommended to perform
deep cleaning only when necessary.
Print head alignment Perform from the printer driver
Maintenance tab. Set a sheet of plain paper (A4 or Letter) in the rear tray.
Ink cartridge settings Perform from the printer driver
Maintenance tab. Specify the ink cartridge to be used for printing.
Paper feed roller
cleaning Perform from the printer driver Maintenance tab. The paper feed rollers rotate while being pushed to the paper lifting plate. Since the
rollers will wear out in this cleaning, it is
recommended that you perform this only
when necessary.
Bottom plate cleaning Perform from the printer driver
Maintenance tab. Cleaning of the platen ribs when the back side of paper gets smeared.
Fold a sheet of plain paper (A4 or Letter)
crosswise in half, then unfold and set it in
the rear tray with the folded ridge facing
down.
Reduction of printout
smudging or paper
scratches
Perform from the printer driver
Maintenance tab. Select Custom Settings, and Prevent paper abrasion, then set a period of time
to wait for ink to be dried.

(11/23)
2-3. Special Notes on Servicing
(1) Carriage rail and main chassis adjustment
< Carriage rail >
Perform the following adjustments when attaching the carriage rail:
1) Before loosening the screws, mark their positions on the rail.
2) In attaching the carriage rail, make sure that the screws fit to the marks made in step 1)
respectively, then fasten the screws.
3) Be sure to perform the confirmation test detailed below; confirm that the print quality is
proper and the print head is not contacting the paper.
< Main chassis >
After the main chassis is attached, be sure to perform the confirmation test detailed below;
confirm that the print quality is proper and the print head is not contacting the paper.
< Confirmation test >
Using Photo Paper Pro Platinum, print an image and confirm that the print quality is proper, and
the print head is free from contacting the paper.
If the print quality is not proper, or the print head contacts the paper, adjust the head-to-paper
distance in the following procedures:
< How to adjust the head-to-paper distance >
1) Mark the current position of the screws at the both ends of the chassis. (See the step 1 of
the carriage rail adjustment above.)
2) Loosen the screws, and adjust the head-to-paper distance.
- To prevent the print head from contacting the paper, raise the carriage rail from the
current position.
- To improve the print quality, lower the carriage rail from the current position.
(2) AC adapter replacement
When installing the AC adapter, if the DC harness cables (between the AC adapter and the logic
board) are pushed into the bottom frame, an extra portion of the harness cables can enter the drive
unit, preventing paper feeding or resulting in breakage of the cable.
Arrange the DC harness cables in the following procedures at replacement of the AC adapter:

(12/23)
1) Connect the AC adapter and the DC harness.
Caution:
The cable can get into
the drive unit, causing a
problem.
2) Arrange the DC harness cables as shown below so that they will not enter the drive unit.
A
rran
g
e the cables between
the bottom frame and theAC
adapter.
If extra portion is lon
g
, fix the
cables with tape, etc.
(3) Ink absorber replacement
The following two replacement methods are available for the iP2700 / iP2770 / iP2780.
Difficultie
s Ink absorber volume to be replaced Print yield after replacement Time required
Partial Replacement Low Approx. 80% Approx. 7,200 Approx. 5 min.
Whole Replacement High The entire ink absorbers Approx. 9,000 Approx. 20 min.
1) Partial replacement
Remove the external housing (a set of the ASF cover, front cover, and middle frame), then
replace the ink absorber.
(Time required: Approx. 5 min. including the operation check after replacement)

(13/23)
< How to perform the partial replacement >
i. Remove the external housing, while referring to the photo below.
Remove 4 screws, then remove
a set of the ASF cover, front
cover, and middle frame.
ii. Pull out the ink absorber (QC2-8308).
A
bsorber for Partial
Replacement
iii. Install 2 pieces of the new ink absorber (QC2-8308), with one on top of the other, though
only one is installed when shipped from the production site.
(The amount of ink absorbed by 2 pieces of new ink absorbers is 80%.)
Unfold the absorber. Put one absorber on top of the other, then
install them into the printer.
iv. Set the ink absorber counter value to 20%.

(14/23)
2) Whole replacement
Remove the external housing and printer unit, then replace all the ink absorbers.
The ink absorber counter value must be reset to 0%.
(Time required: Approx. 20 min. including the operation check after replacement)
A
bsorbers for Whole
Replacement
< Estimation of the ink absorber life >
For your reference in servicing, the estimated number of months until the ink absorber will
become full is given in EEPROM information print.
Sample: DF = 00039 (It indicates that there will be 39 months before the ink absorber becomes
full.)
Note: 1. In the following cases, estimation of the ink absorber life will not be properly given:
- The printer is not connected to a computer.
- The time is not properly set in the computer.
- The ink absorber counter has been reset (to zero) before.
Reason: The ink absorber life is calculated using data of the printer installation
date and the current ink counter value.
Data of the printer installation date is updated when the printer is
connected to a computer.
2. The ink absorber life is calculated based on the user's usage (frequency of printing,
printed items, etc.) before EEPROM information print (i.e. before repair servicing).
It will vary according to the user's usage after EEPROM information print (i.e. after
repair servicing).

(15/23)
(4) Ink mist cleaning
In repair servicing, using a soft and dry cloth or tissue, wipe ink mist off from both the inside and
outside of the printer, especially from the ink cartridge locking covers (red-circled in the photo
below).
(5) PCB connector layout and flexible cable wiring
In previous models, the ASF sensor, PE sensor, and LF encoder sensor were directly soldered to
the logic board.
However, in the iP2700 / iP2770 / iP2780, connectors are adopted for their connection for higher
serviceability.
CR LF ENC
A
SF /PE Sensor
DC Harness CR Motor
LF Motor
< When connected with cables >
Caution:
Be sure to fit the LF encoder and ASF/PE sensor
cables into the space (slot) of the logic board.
If not, the cables can be caught between the external
housing (USB connector), even be damaged.

(16/23)
(6) Sensors
Carriage Encoder Sensor ASF / PE Sensor
LF Encoder Sensor Cover Open Sensor
Sensor Function Possible problem
ASF / PE sensor Detects paper feeding and ejection from the
rear tray. -No paper in the rear tray -Paper jam in the rear tray
Cover open sensor Detects opening and closing of the front
cover. -The carriage does not move to the center.
LF encoder sensor Detects the number of times the LF encoder
rotates, and controls its drive. -Uneven printing
Carriage encoder
sensor Detects the position of the timing slit film, and controls printing. -Uneven printing (due to grease attached to the timing slit film)
-Carriage error

(17/23)
2-4. Grease Application
Location & Grease Amount
①
②
①
②
③
③
5
④
4
⑤
⑥
②
②
Printer Unit FLO IL K G -107A
Main Chassis FLO IL KG -107A
100
100
Grease to be applied to the area 1.2 mm
from the bottom to 4.2 mm.
Grease can extend to the area 0.7 mm
from the bottom to 1.2 mm, and from 4.2
mm to 4.7 mm.
Entire surface
Bottom surface of the rail (Z):
9 to 18 mg x 1 location
Back surface of the chassis (Y):
155 +/- 20 mg
25 mm from the both ends (X)
can be left without grease.
Inner bottom surface of the rail (Z):
450 +/- 45 mg
10 mm from the both ends (X) can
be left without grease.
Back surface of the rail (Y):
150 +/- 15 mg
10 mm from the both ends (X)
can be left without grease.
Front surface of the rail (Y):
220 +/- 20 mg (200 to 240 mg)
10 mm from the both ends can
be left without grease. Front surface of the chassis (Y):
9 to 18 mg x 1 location
Entire surface
④
2.35 mm from the top edge to 3.85 mm
⑥
PG cover B cam surface (yellow area in the diagram):
4.5 to 9 mg x 2 locations
PG Cover B M O LY K O T E P G -641
PG Cover F
M O LYKO TE P G -641
PG cover B cam surface (yellow area in the diagram):
4.5 to 9 mg x 2 locations
Cam surface contacting the Cap Holder Col:
1 to 3 mg film x 1 location

(18/23)
Bottom Frame
M O LYKO TE P G -641
9 to 18 mg x 4 locations
9 to 18 mg x 4 locations
(1 location = one side of the boss)
Platen FLO IL KG -107A
Eject roller sliding portions:
4.5 to 9 mg x 4 locations
Trigger Arm
M O LY K O TE P G -641
Carriage sliding portion:
2 to 6 mg x 1 location

(19/23)
3. EXTERNAL VIEW / PARTS LIST
3-1. External Housing, Power Supply, Logic Board

(20/23)
3-2. Print Unit (1/2)