Charlton & Jenrick Polaris 620 User manual

LED Electric Fire
Model: Polaris 620
INSTALLATION AND OPERATION INSTRUCTIONS
Please read the instructions carefully before installation or
use and keep for future reference

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CONTENTS
1. Important Safety Information········································································ 2
2. Technical Specifications················································································· 3
3. Parts and Hardware ······················································································· 4
4. Appliance Dimensions···················································································· 6
5. Installation Instructions ················································································· 6
6. Operating Instructions················································································· 15
6a. Manual Control Panel ············································································ 16
6b. Remote Controls···················································································· 17
7. Maintenance································································································ 23
8. Others ·········································································································· 24

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1. IMPORTANT SAFETY INFORMATION
1.1 Read all of the instructions carefully before using the appliance.
1.2 For indoor use only. This appliance is not suitable for use outside
the house and only suitable for well insulated spaces or occasional
use.
1.3 Do not use this appliance in the immediate surroundings of a bath,
a shower or a swimming pool.
1.4 Do not use this fire as a free-standing appliance. It must always be
fixed to the wall, fireplace mantel, floor etc.
1.5 This fire must not be located immediately below a socket-outlet.
1.6 This appliance must be earthed.
1.7 This appliance must not be supplied through an external switching
device, such as a timer, or connected to the circuit that is regularly
switched on and off by utility in order to avoid a hazard due to the
inadvertent resetting of the thermal cut out.
1.8 If the power cord is damaged, it must be repaired by the
manufacturer, its authorised service centre or professional person.
1.9 Warning: in order to avoid overheating, do not allow the appliance
to be covered or let the air inlet/outlet become obstructed. Please
note the warning on the appliance.
1.10 To reduce the risk of fire, keep textiles, curtains, or any other
flammable material a minimum distance of 1 meter from the air
outlet.
1.11Keep the power cord away from hot surfaces and hot conditions.
Do not route the power lead in front of the appliance.
1.12 Do not use this fire in rooms that have explosive gas in them (for
example petrol), or if you are using solvents, glue, aerosol spray or
in flammable paints, as these may catch fire.
1.13 This appliance can be used by children aged from 8 years and
above and persons with reduced physical, sensory or mental
capabilities or lack of experience and knowledge if they have been
given supervision or instruction concerning use of the appliance in
a safe way and understand the hazards involved.

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1.14 Children and vulnerable people must be supervised at all times
when using this appliance, as some parts can become very hot and
cause burns. A suitable fireguard must be fitted for this purpose.
1.15 Do not use this appliance in small rooms when they are occupied
by persons not capable of leaving the room on their own, unless
constant supervision is provided.
1.16 Cleaning and user maintenance shall not be made by children
without supervision.
1.17 Keep the power plug accessible after installation.
2. TECHNICAL SPECIFICATIONS
Model No.: Polaris 620
Supply Voltage: AC 230-240V 50Hz
Maximum power consumption: 1800-2000W
Power for flame effect: 30W
Max. power for mood light: 30W
Heat Output:
Nominal heat output (Pnom): 2000W
Minimum heat output(indicative) (Pmin): 1000W
Maximum continuous heat output (Pmax): 2000W
Auxiliary Electricity Consumption:
At nominal heat output (elmax): 12.5W
At minimum heat output (elmin): 12W
In standby mode (elSB): 0. 8W
Type of heat output / room temperature control
Single stage heat output and no room temperature control
No
Two or more manual stages, no room temperature control
No
With mechanic thermostat room temperature control
No
With electronic room temperature control
Yes
Electronic room temperature control plus day timer
Yes
Electronic room temperature control plus week timer
Yes

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Other Control Options
Room temperature control, with presence detection
No
Room temperature control, with open window detection
Yes
With distance control option
No
With adaptive start control
Yes
With working time limitation
No
With black bulb sensor
No
3. PARTS AND HARDWARE
3.1 Unpacking the fire carefully, make sure that the appliance is intact with no
signs of damage caused by transport and no part has been exposed to water.
If in doubt, do not use the appliance and contact an authorised service
centre.
3.2 Keep plastic wrapping away from children.
3.3 Save the original packaging as this may be required in the event of service
complaint with product.
3.4 Check that all parts are removed from the packing.
A
B
C
ST 4* 8 Flat-tail Screws
(5 pcs)
Brackets
(2 pcs)
D
E
F
Power Cord Bracket
(1 pc)
Masonry Anchor
(10 pcs)
ST 5*40 Screws
(10 pcs)
ST 4*40 Rat-tail Screw
(2 pcs)

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G
H
I
Black Glasses
(1 set)
Vermiculate
(1 set)
Logs
(1 set)
J
K
L
Instruction Manual
(1 pc)
AAA Battery
(2 pcs)
Remote
(1 pc)
M
N
Power Cord
(1 pc)
Simplified Instruction
(1 pc)

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4. APPLIANCE DIMENSIONS
5. INSTALLATION INSTRUCTIONS
Tools Required
A screwdriver a spirit level and drill will be needed.
Locating the Appliance
Your new electric fireplace may be installed virtually anywhere in your home.
However, when choosing a location ensure that the general instructions are
followed.
5.1 For best results, install out of direct sunlight.
5.2 If installing in an existing fireplace and chimney always block the chimney
with fibreglass insulation or similar, to prevent it sucking air away through
Unit: mm

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the appliance. Failure to do this may cause poor performance and loss of
heat or make the appliance cut out.
5.3 The appliance should be connected to an earthed electrical outlet and it
must be easily accessible to allow disconnection.
The wires in the mains cable of this appliance are colored in accordance with
the following code: Blue = Neutral. Brown = Live. Green/yellow = earth.
PREPARATION BEFORE INSTALLATION
The appliance can be installed in 3 different arrangements, the intended
arrangement should be considered before starting the installation. They are as
follows :
•Single front aspect (This is where the appliance is installed so that only the
front window is visible)
•Duel aspect (this is where the appliance is installed so that the front and
one of the side windows are visible)
•Triple aspect (this is where the appliance is installed so that the front and
both side windows are visible)
5.4 When you unpack the appliance, you will note the angle trimming edges are
fastened at each side over the side plates. Firstly, they need to be removed
and if you are installing as a duel or triple aspect then the appropriate side
plate(s) should also be removed.
Replace the angle trimming edges to any side you have removed the side
panel. This will facilitate a finishing edge for plasterboard or panelling.

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5.5 The main electric connection is to the rear of the appliance is via a
kettle plug, it is very important that the plug is fully located in the
socket and the plastic retention clip that is provided is fitted and
securely with the 1 screw provided. We further recommend that
the power is turned on and the appliance is operated to check
function and prove the power connection is sound.

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5.6 If you intend to use mood lights, then you need to prepare the appliance before
fixing into the feature. Prepare as follows: (Note: Mood lights are an optional
extra.)
5.6a Remove the two ST4×10 screws and the metal plate on the right lower side.
Pull out the cable inside, make the connections with the components, in
accordance to the mood light instructions
5.6b Refit plate with two ST4×10 screws and connect the mood light strip,
various lengths available (max length 6 metres).
Note: Compatible mood lights are available from Charlton & Jenrick Ltd., and
other makes may not be suitable and will void warranty.
5.6c When mood lights are fitted, they should be checked for
operation before the access is closed off by the installation.
5.7 Installation
The following is only given as a general guide because it can be
installed in so many ways. Provided you ensure air can freely enter

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the top and bottom. Ensure electric connections are safely made in
accordance to the codes. A multitude of materials may be used from
the framework and cladding.
All service work can be carried out via the front of the appliance, so
no special access is required.
5.7a Installation into a framework
5.7a1 Prepare the framework as picture:
Similar, if mood lights are fitted, they should be checked for
operation before the access is closed off by the installation.
5.7a2 Fit top vent cover, so that it projects 10mm from rear of appliance.
NOTE：Consideration must be given to ensure that air can entre the vents on
the underside of the appliance and the top of the appliance.
The appliance is fitted with feet to support the appliance. Please don’t
block underside between the feet.

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5.7a3 Position the appliance into the framework and secure it using fold out the
brackets on the top and lower edge of this appliance.
5.7a4 Cover the framework by panels or plaster board, it can be used directly
against the sides and front of the appliance.

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5.7b Installation of hanging on the wall
UNIT:mm

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5.7b1 Fit top vet cover so that it’s flush to the rear edge of the appliance
5.7b2 Measure from the lowest point of the appliance to the top edge of the wall
bracket, it is currently fixed to the rear of the appliance.
5.7b3 Remove the wall bracket from the rear of the appliance.
5.7b4 Add the hight you require the base of the appliance to be from the floor to
the earlier measurement.
5.7b5 Use this new measurement to mark the wall up from the floor surface.
5.7b6 Offer the top edge of the bracket to this mark and ensure it is horizontal
using a spirit level.
5.7b7 Carefully mark through the holes in the wall bracket.
5.7b8 Use the marks to drill holes in was to fix wall bracket
5.7b9 Carefully hang the appliance on the wall bracket
5.7b10 Check the appliance front face is vertical (parallel to the wall)
5.7b11 If it not pull the lower edge from the wall until verbal and note the
distance from the rear to the wall at the base of appliance.
5.7b12 Remove the appliance from the wall bracket and place upside down on
the floor
5.7b13 Fix the 2 pcs of the lower wall spacers with the screws provided,
selecting to hole that is closest spacing off the engine the dimension
determined earlier
5.7b14 Carefully hang the appliance again on the wall bracket, check it is now
vertical.
5.7b15 If you are satisfied that it’s vertical then mark through through bracket
for wall fixings
5.7b16 Complete wall fixing by securing with ST5*40 screws.
5.8 Laying the fuel bed
5.8a Remove the front glass panels by removing the thumbscrews and lower
fixing brackets and then remove the front glass by pulling forward and lifting
out of position.

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5.8b After removing the glass front panel turn on the appliance on and you will
see low down on the back panel some groups of red lights.
5.8c These are refections of LED ligths under the front edge of the fuel bed area.
So using the glass ember components provided put them tightly agaist the
front edge in a position that blocks the refection on the back panel.
5.8d When you are satified that very little reflection of these LED’s can be seen
on the back panel, randomly place the remaining glass ember componets
over the fuel bed area.
5.8e Now open the bag of vermiculite and sprinkle between the embers covering
the remaining visible secions of the fuel bed area.
5.8f Finally, take your time and position the logs and bark pieces provided over
the embers create the arranment to your own taste (all the logs will fit onto
the appliance, but if you wish you can leave some off).
5.8g Satisify yourself that you are happy with the arrangment before you replace
the glass.
5.8h The istallation should now be complete

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6. OPERATING INSTRUCTIONS
WARNING! Do not operate the appliance if it is damaged or has malfunctioned.
If you suspect the appliance is damaged or has malfunctioned call a
qualified service engineer to inspect the appliance, and replace any
part of the electrical system if necessary, before reuse.
WARNING! To reduce the risk of fire, keep textiles, curtains, or any other
flammable material a minimum distance of 1 meter from the air
outlet.
MAKE SURE the plug fits tight in the outlet. Faulty wall outlet connections or
loose plugs can cause the outlet to overheat.
Do not disconnect the power at the mains supply whilst the appliance is running.
Use the functions on the remote to turn the fire off and ensure the mains switch
has been moved to the off position before disconnecting.
PREPARATION BEFORE USE
6.1 The appliance can be operated by both remote control and the manual
controls on the appliance.
NOTE: To use both remote and manual functions the manual on/off switch
must be in ‘ON’ position. In order to prevent the product becoming too
hot, there is 10s delay when turning on the heater and a 10s delay when
turning off the heater fan.
Batteries
Ensure that the handset batteries are new and inserted correctly.
Main Power Switch
6.2 The mains power switch is located on the control panel located on the upper
side of the heater box.
6.3 Switch ON (—) before operating either the remote or manual controls.
6.4 A long beep is heard to indicate the fire is ready for use.

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6a. MANUAL CONTROL PANEL
NOTE: The manual button controls basic functions, not a full range of controls.
Use the remote hand set to carry out all functions.
6a.1 The manual buttons are located at the upper of the appliance.
6a.2 Press “LIGHTS ON/OFF” to turn on or turn off both the flame and mood
light at the same time.
6a.3 Press “FLAME” button to select the colour of flame (3 kinds) or return to the
OFF position.
6a.4 Press “FUEL BED ” button to select the colour of fuel bed (13 kinds) or
return to the OFF position.
6a.5 Press “SPEED ” button to select the speed of flame (5 kinds).
NOTE: The controls on appliance will lose the memory for all function settings
when the switch is set to the Off Position.
When the remote runs out of power or when you change the batteries,
only the flame function will lose memory and will not affect the timer
settings, however, the clock may need adjusting.

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After Day/Time set up
Before Day/Time set up
6b. REMOTE CONTROLS
NOTE: This is thermostatic remote control. The remote should be in the same
room as fireplace and placed on a flat surface. It must be placed away from
the fire so the hot air will not blow on it and affect thermostatic reading.
The communication frequency between the fire and remote has already been set
up. If you cannot use the remote with the fire, please follow instructions
Step.6b37 to initiate this connection in point.
Standby for Remote Handset
6b.1 The screen shown to the right is when the
remote handset is in standby condition.
Turn on/off
6b.2 Press to turn on the flame effect, turn off
flame effect and heater when in normal mode.
6b.3 Press to turn on/off the flame effect under
daily and weekly timer mode.

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Flame Effect
6b.4 Press to enter the flame effect adjustment
screen.
6b.5 Press the ‘←’ and ‘→’ button to select the 3
Kinds of flame effect.
6b.6 Press the ‘+’ and ‘-’ button to select the 5
brightness of flame effect and OFF settings.
Fuel Bed Colour
6b.7 Press to enter the fuel bed adjustment
screen.
6b.8 Press the ‘←’ and ‘→’ button to cycle
through the 13 colours of fuel bed or a
colour-cycle mode.
6b.9 Press the ‘+’ and ‘-’ button to to select the 5
brightness of fuel bed and OFF settings.
Mood Light
Note: If mood lights are not connected, please
ensure the brightness is set to zero.
6b.10 Press to enter the mood light adjustment
screen.
6b.11 Press the ‘←’ and ‘→’ button to cycle
through the 13 colours of mood light or a
colour-cycle mode.
6b.12 Press the ‘+’ and ‘-’ button to to select the 5
brightness of mood light and OFF settings.
Normal Mode
6b.13 Normal control mode is factory set. If it is not,
then press button until the logo
shows up at the upper right corner of the

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screen.
6b.14 Press the ‘+’ and ‘-’ button to adjust the
temperature from 17℃to 25℃by 2 intervals.
6b.15 Press button to turn on/off heat,
ON、OFF will show at the lower of the
screen.
NOTE: It is normal for the fan heater to stop running for periods of time. This
happens because the room temperature is at or above the temperature set
on the remote control. The heater indicator will
be turned off after 10s if you have the flame
ON. The heater indicator will stay ON if you use
the heating function only.
Count Down Timer
NOTE: This setting is only for normal mode. It allows the appliance to go into
standby after a set period of time.
6b.16 Press to cycle through the settings from Off and 0.5 hours to 9
hours. The timer logo and time will show on the screen.
The heater must be in ON position.
The heater can be automatically run by using daily
timer and weekly timer on the remote.
Set up Day, Time and Comfortable temperature.
6b.17 Press to turn on the remote handset.
Hold the button for 3 seconds to enter the setting screen.
6b.18 Press the ‘←’ and ‘→’ button to choose Day,
Time or your comfortable temperature. The
character selected will be highlighted.
6b.19 Pressing the ‘+’ and ‘-’ button will adjust the
number.
•Time: 24-hour system
•Select your comfortable temperature from 15-25℃.
•Temperature unit: ℃、℉