Charlton & Jenrick INFINITY 800HD BF UBL User guide

www.charltonandjenrick.co.uk 1 LT 8381 (ISS 01)
800HD BF UBL
Instructions for user,
Installation & Servicing
Keepthis bookletforservicelogandfuturereference
For use in Great Britain and Ireland.
Literature NO 8381 (ISS 01)
IMPORTANT
This appliance is guaranteed for 12 months subject to conditions. The 5 year extended parts
warranty will only be valid if the annual service recommended in this manual has been
completed and appliance has been registered online.
With Under Bed
Lighting

www.charltonandjenrick.co.uk 2 LT 8381 (ISS 01)
Contents
Extended 5 Year Parts Warranty …………………….………. 2
Benchmark Scheme…………………………………………..……. 3
Consumer Protection Info ………………………………………. 4
Introduction ………………………………………………………..…. 5
Handset set up…………………………………………………..…… 6
Auto (Thermostatic) Control ……………………………..…… 8
Menu Features ……………………………………………….……... 9
Under Bed Light Feature ………………………………….…….10
Changing Handset Batteries …………………………….…….11
Cleaning Appliance/Glass ……………………………….…..…12
Fuel Bed Layout …………………………………………….…..…14
Appliance Data …………………………………………….………. 20
Regulations & Warnings ……………………………….……… 21
Siting the Appliance …………………………………………….. 22
Preparing the Appliance ………………………………….…… 23
Connecting Gas & Power Supply ………………..…..…... 25
Commissioning the Appliance ……………………………… 26
Appliance Assembly …………………………………………….. 26
Instruct & Advise Customer …………………………….…… 27
Maintenance ……………………………………………….………. 28
Fault Finding Charts ………………………………………….…. 32
Service Log …………………………………………………….……. 36
GAS FIRE COMMISSIONING CHECKLIST ………….……. 38
Register Your 12 Month Warranty ……………….……… 41
EXTENDED FIVE YEAR
PARTS WARRANTY
In order to validate your extended 5 years parts warranty
please read the Benchmark Scheme on the opposite page
and ensure your installer has filled in the appropriate
checklist.
This in no way reduces your statutory rights
Your warranty commences from the date of purchase and
you must retain your receipt or invoice as proof of a
purchase date.
THIS EXTENDED WARRANTY SPECIFICALLY EXCLUDES GLASS
AND SOFT REFRACTORY COMPONENTS, THE BULB AND ANY
BATTERIES.
Terms and Conditions
1. The appliance must be installed by a GAS SAFE
registered person.
2. The appliance must be used in accordance with the
user’sinstructions.
3. The appliance must be serviced annually by a GAS SAFE
registered person.
4. The benchmark and service log must be correctly filled
out and the record of annual servicesmust be up to date
and supported by receipts in each case.
5. This warranty is not transferable and relates to the
original installation only.
6. The appliance has not been subjected to misuse or
accident or been modified or repaired by any person
other than the authorised employee or authorised
representative of Charlton and Jenrick Ltd.
7. The registration form must be returned within 1 month
of purchase.
Technical Help Desk 01952 200 444
For gas emergency call Transco: 0800 111 999

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Benchmark Scheme
Charlton and Jenrick Ltd is a licensed member of the Benchmark Scheme which aims to improve the standards of
installation and commissioning of domestic heating and hot water systems in the UK and to encourage regular servicing
to optimise safety, efficiency and performance. Benchmark is managed and promoted by the Heating and Hotwater
Industry Council. For more information and the full code of practice please visit www.centralheating.co.uk
Please ensure that the installer has fully completed the Benchmark Checklist on the inside back pages of the installation
instructions supplied with the product and that you have signed it to say that you have received a full and clear
explanation of its operation. The installer is legally required to complete a commissioning checklist as a means of
complying with the appropriate Building Regulations (England and Wales).
All installations must be notified to Local Area Building Control either directly or through a Competent Persons Scheme.
A Building Regulations Compliance Certificate will then be issued to the customer who should, on receipt, write the
Notification Number on the Benchmark Checklist.
This product should be serviced regularly to optimise its safety, efficiency and performance. The service engineer
should complete the relevant Service Record on the Benchmark Checklist after each service.
The Benchmark Checklist will be required in the event of any warranty.
It is a requirement that the gas fire is installed and commissioned to the manufacturer’s instructions and the data fields
on the commissioning checklist completed in full.
To instigate the guarantee, the gas fire needs to be registered with the manufacturer within one month of the
installation.
To maintain the guarantee, it is essential that the gas fire is serviced annually by a Gas Safe registered engineer. The
service details should be recorded on the Benchmark Service Interval Record and left with the householder.

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Introduction 800 HD B.F. with UBL USERS INSTRUCTIONS
The 800 HD BF with Under Bed Light has been designed and tested to the requirements of EN 613 and is suitable for use in Great
Britain & Republic of Ireland.
800 HD BF with UBL incorporates a single gas valve which selects ignition pilot, with variable setting between low and high
setting and is operated via remote control hand device or optional smart app device. This system is powered by mains electricity
via pre-wired transformer plus supply cord. Alternative power supply is available for users during mains interruptions.
Consumer Protection Information
As manufacturers and suppliers of heating products, we take every care to ensure that the design and construction has to meet
the general safety requirements when properly used and installed. To this end, our products are thoroughly tested and
examined before despatch.
Any alteration that is not approved by the manufacturer could invalidate the approval of the appliances, operation of the
warranty and could affect your statutory rights.
This appliance could contain some materials that could be interpreted as being injurious to health. It is the users / installers
responsibility to wear protective clothing when handling the following materials. Artificial fuel, mineral wool, insulation material,
refractory/ceramic fibres and glass yarn. May be harmful if inhaled, may be irritating to skin, eye, nose and throat.
When disposing refractory / ceramic materials to keep dust to a minimum these materials should be securely wrapped in
polythene and clearly labelled “RCF waste”. These materials are not classified as hazardous waste and should be disposed of at a
site licensed for disposal of industrial waste.
Installer information required to register for the extended warranty
Name:
Date of
installation:
Gas safe number:
Important
For future reference we suggest you record the following details here, and keep the receipt as proof of purchase.
This information may be asked for when you contact the helpdesk.
MODEL:
INFINITY 800HD BF UBL
Serial No.
This information can be found on the label attached to the packaging and on the data badge, which is located on
the base of the appliance behind the control cover.
Retailer Name:
Address:
Date Of Purchase:

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Important Information (users instructions)
Consumer protection information
As manufacturers and suppliers of heating products, we take every care, as far as is reasonably practicable, that these
products are so designed and constructed as to meet the general safety requirement when properly used and installed.
To this end, our products are thoroughly tested and examined before despatch.
IMPORTANT NOTICE: Any alteration that is not approved by the appliance manufacturer could invalidate the approval
of the appliance, operation of the warranty and could affect your statutory rights.
Health and safety notice
Important
This appliance could contain some of the materials, indicated below, that could be interpreted as being injurious to
health and safety. It is the users / installers responsibility to ensure that the necessary personal protective clothing is
worn when handling these materials, see below for information.
Artificial Fuels, Mineral Wool, Insulation Material, Refractory/Ceramic Fibres, Glass Yarn - may be harmful if inhaled,
may be irritating to skin, eyes, nose and throat.
When handling avoid inhaling and contact with skin or eyes. Use disposable gloves, facemasks and eye protection.
After handling wash hands and other exposed parts. If a vacuum is used for cleaning the coals or cleaning after servicing
/ installation it is recommended that it be of the type fitted with a HEPA filter.
Disposal of refractory/ceramic materials. To keep dust to a minimum these materials should be securely wrapped in
polythene and be clearly labelled ‘RCF waste’. These materials are not classified as ‘hazardous waste’ and should be
disposed of at a site licensed for the disposal of industrial waste.
INTRODUCTION
•The INFINITY 800 BF is an inset room sealed decorative fuel-effect gas appliance.
•The INFINITY 800 BF is available in Natural Gas only.
•The INFINITY 800 BF must not be installed into a natural draught flue or chimney.
•The INFINITY 800 BF should only be installed and serviced by a competent person i.e. GAS SAFE registered, in
accordance with the GAS SAFETY (INSTALLATION AND USE) REGULATIONS.
•The INFINITY 800 BF does not require a chimney, but must be installed against an outside wall.
•It is important that the flue terminal is regularly checked and kept clear at all times.
•If the terminal is accessible to people (i.e. less than 2m above a walkway, balcony etc.) the terminal guard
must be fitted to prevent access to the flue outlet, which becomes hot when the fire is in use.
•As the INFINITY 800 BF is a room sealed appliance (i.e. air for the combustion process is taken from outside
the room) no purpose built ventilation is required.
•The INFINITY 800 BF is designed and tested to meet the requirements of the European Standard EN 613.

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Lighting the Appliance & General Operation of Control
Handset set up video
http://www.charltonandjenrick.co.uk/handsetguide/
When inserting the batteries, observe and position batteries according to the
battery compartment graphics (see Fig 7). When the batteries are inserted the
handset will attempt to pair.
Display overview
Press to awaken the handset from its dormant sleep mode at any time. Fig 1 shows the display neutral, ready to turn on.
Turn on (start up).
Pressing and holding displays an “UNLOCK” graphic Fig 2 prompting the button to be pressed simultaneously. Whilst
both & are pressed a progress bar Fig 3 will complete. If either button is released before the progress bar has
completed the operation will cancel. Once the progress bar has completed the handset will display the status of the fire (priming
–ignition –pilot –main burner) finishing at the fire “on” display screen Fig 4.

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Flame height adjustment
Once the fire has been started (after a period of 10 minutes) the flame height can be decreased by moving your finger clock wise
or decreased moving your finger anti-clock wise using the selector wheel. Once the desired flame level is set, remove your finger
from the selector wheel to transmit your selection to the receiver. Six flame levels are selectable. Press whilst the display is
active to display the current flame level.
Turn off (shut down)
To turn the appliance off, press and hold down until the progress bar has completed. If the is released before the
progress bar has completed the operation will cancel.
Mode select
With the fire running on manual operation you can access three further “modes”. Press for “mode”. Use the selection wheel
to cycle through the three options, “Auto”, “Sleep” and “Light”. Press to select “Auto” or “Sleep”
Sleep:- Use the selector wheel to choose from the available time range of 5 minutes to 1 hour 30 minutes. Once the desired
countdown time has expired the appliance will turn off. By pressing the button during the countdown will cancel the
countdown timer if required.
Light:- Use the selector wheel and scroll to the “light” option. An appliance back light can be turned on or off by pressing the
button.

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Note: The handset contains a sensitive temperature measurement device. To achieve the best thermostatic efficiency do not place the
handset near the heat source, avoid covering, direct sunlight or near a draft or open window etc. Place the handset at a midpoint in the room
or area being heated. Allow 5-10 minutes for the handset to stabilize if subjected to extremes of temperature.
Auto (Thermostatic) Control
Press to awaken the handset from its dormant sleep mode at any time.
Selecting auto control
The “auto” function can only be selected once the appliances has been started and initiated into “manual” mode. Once in
manual mode, press and release the button to enter the “mode” options. Auto is the first option, press to enter auto mode.
Adjusting target temperature
Use the selection wheel to increase or decrease the temperature to the desired level, release your finger from the wheel to
transmit the target temperature (See Fig 5) to the receiver. The “auto” function will now modulate the flame height to achieve
your target temperature. The selectable temperature range is 1 degree C to 29 degree C.
Cancelling auto function
Press to “end” and cancel the “auto” control. The handset will return to manual control.

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Menu features
The menu can be accessed by pressing and holding the button (approx. 5 seconds) until the menu graphic completes (see fig
6). Use the selector wheel to highlight one of the available options. Press to enter the required option.
Set clock
The handset clock has a dedicated 24 hour display. Use the selector wheel to firstly set the hours. Press to change to
minutes select. Use the selector wheel to change the minutes. Press the button to alternate hours and minutes to make any
other alterations. Finally, press the button to save the clock setting.
Display
Temperature display units-use selector wheel to select either Celsius (degree C) or Fahrenheit (degree F). Press the button
to save selection.
Gas fire (pair code)
The device screen displays the current operating channel of the handset. To delete the channel press & simultaneously
or to return to the menu option.
Reset
To restore the handset back to its original factory setting select “reset” from the menu options. Press - & - simultaneously to
complete the reset command –to return to the menu options.

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Under Bed Light Feature
The Under Bed Light feature offers multiple lighting features to enhance a flame effect or provide lighting effects whilst
the appliance heat output is not required.
The Under Bed Light feature can be operated whilst the fire is on or off.
Press to awaken the handset from its dormant sleep mode at any time.
The Under Bed Light effects can be accessed in three operating modes:
▪Access
1] Standby (fire off) 2] Manual (fire on) 3] Auto (fire on)
OFF
EMBERS
FLICKER



Scroll clockwise on
selector wheel until the
following screen is visible:


Scroll on selector
wheel until the
desired effect is
highlighted.
Release finger
from wheel to
send selection.

Returns to main
operating screen.

Adjustment
Scroll on selector wheel
to choose brightness
level. Release finger from
wheel to send selection.


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Changing the Handset Batteries.
The handset operates from four AAA 1.5V batteries. New alkaline batteries are recommended. Do not mix new and
old batteries. When inserting the batteries, observe and position batteries according to the battery compartment
graphics (see Fig 7). When the batteries are inserted the handset will attempt to pair.
Notes:
▪If no command is entered within 15 seconds whilst in the ‘LIGHT’ function the handset will return to the main
operating screen.
▪Brightness alternative on/off switch. 0% = lights off, any value greater than 0% will turn lights on for the effect
selected. From ‘light off’ screen increasing brightness will turn backlighting on using last used effect.
▪Brightness range feature is only effective in embers lighting effect.
▪Turning the appliance off from a lit condition will turn Under Bed Light off also.

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Cleaning & Laying the fuel bed (users instructions)
Warning:-Before you clean any part of the appliance ensure that the appliance is switched off and cool.
CLEANING: BLACK PAINTED SURFACES
•These surfaces should be dusted regularly and any marks removed with a soft cloth.
•Abrasive or chemical cleaner should never be used.
CLEANING: GLASS PANEL
From time to time it may be necessary to clean the glass panel.
We recommend you use a Ceramic Hob Cleaner (brands such as HOB BRITE and VITRO CLEN have been found to be
acceptable) these are available from most leading Supermarkets.
Remove the glass panel as follows:-
•cCarefully lift up and out the inner frame.
•Remove the three fixing brackets located on the
top and sides of the glass panel.
•Remove the 4 x nuts on each of the Glass Clamps
leaving the top Clamp till last, remember to hold
the Glass Panel back when removing the nuts.

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•Carefully lift the glass panel up out off the
bottom location. Lay the glass panel down on a
flat working surface on top of an old opened
newspaper with the side to be cleaned
uppermost.
Follow the Instructions on the Hob Cleaner
Bottle.
On stubborn stains (where the appliance has been
used for a long period without glass panel being
cleaned), use a new Brillo Pad well wetted with the
Hob cleaner applied directly to it.
Ensure all the residues of the cleaner are removed with a damp cloth and the glass panel is completely dry before
fitting to the appliance.
Note: - If the loose shapes have not been placed correctly, causing the gas flame to contact the glass this may result
in glass staining that cannot be removed by cleaning.
•Re-assemble in reverse order ensuring a tight seal against glass assembly.
•Take care not to over-tighten the glass fixing nuts as this will cause the glass to break. Glass is not covered by
warranty
•Re-fit the Inner Frame.

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CLEANING AND REPLACING fuel bed shapes
Important: - Refer to the ‘Health & Safety Notice located on page 3 of this booklet before cleaning or
replacing any refractory material.
Use only the shapes provided NO OTHER SHAPES SHOULD BE ADDED to the appliance
The Fuel bed set consists of:
•6 Log Shapes + LH & RH Finger Shapes.
•1 Bag of Forge Embers
•1 Bag of Glass
•1 Packet of Embaglow
Log Fuel Bed Layout.
Within this packed appliance is one packet of Ember glow. Only half of the packet should be used per install, the
spare half of the pack is provided for the first annual service. Failure to place the correct amount of flakes and in
the correct burner area can result in producing a poor flame picture and sooty deposits.
•Fit Airtray by sliding it in from the front and seating it so it sits flat onto the Tray sump
•Ensure that the Light Deflector plate is fitted correctly before commencing the Fuel Bed Layout.
•Place some of the Glass Chippings loosely at the rear of the burner, up to the height of the burner but not over
it, as shape No.1 has to fit flat on the tube. Avoid placing the chippings to far forward at this stage, as shape No.2
has to fit at the front, as shown below.

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Place shape No. 1 on the burner tube, so that the wings on the shape fit over the burner support bracket on the left
hand side pushing it to the right hand side once on the bracket, making sure it sits flat on the burner tube.
•Avoid getting any of the Glass Chippings towards the front as another shape has to fit there.
•Place the LH and RH finger shapes on the angled ends of the Light Deflector Plate and push them towards
the back as shown.
•Place a few of the Forge Embers on top of the Glass Chippings at the rear and sides filling any voids for
decretive effect.

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•Place shape No. 2 at the front with the small grooves on the underside going over the nuts on the Light Box Glass
clamps as shown. The shape should sit flat, now some more of the glass chippings can be added on top of the
glass on the light boxes.
•Embaglow can now be added , take out just under half of the packet and tease it apart loosely to create a fine
mesh as seen below.
•Within this packed appliance is one packet of Ember glow. Only just under half of the packet should be used
per install, the spare half of the pack is provided for the first annual service. Failure to place the correct
amount of Embaglow in the correct burner area can result in producing a poor flame picture and sooty
deposits.

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•Carefully lay the Embaglow on top of shape No.1 , so it just rests on top without any of the strands touching or
falling on the Pilot area, as this may cause ignition issues, please see picture.
•Place shape No. 3 on top of the Right Hand burner pushing it to the Left, so it fits snug over the burner, make
sure it sits flat and there are no Glass Chippings or Forge Embers underneath it.
•Place a few more Glass Chippings & Forge Embers on top of the light boxes, leaving a space at the front for the
last shapes.

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•Place shape No.4 on top of the Left Hand burner pushing it to the Right, so it fits snug over the burner, make
sure it sits flat and there are no Glass Chippings or Forge Embers underneath it.
•Place a few more Glass Chippings & Forge Embers on top of the light boxes, leaving a space at the front for the
last shapes.
•Place shape No. 5 so it fits tight up against the front shape No.2 at the bottom so there is no gap, and rest the
cut out underneath on the top on the Burner Support Bracket as shown.

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•Place shape No.6 so it sits tight up against the front shape No.2 at the bottom so there is no gap , and rest the
cut out on the underside over the end of shape No.5
•Place the rest of the remaining Glass Chippings & Forge Embers, randomly over the Airtray and in any gaps to
give a more natural look.
•When the last of the shapes have been fitted, make sure none of the Glass or Embers have fallen over the Pilot
Assembly as this may cause ignition issues.

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Appliance Data (installation instructions)
Fire Box dimensions: Height 1022mm
Width 813mm
Forward Projection: 45mm
Weight: 55kg
Flue Length………………………………………...100mm (minimum) to 600mm (maximum)
No bends or joined flue pipes should be used in the flue system.
Pressure Test Point Location: Gas inlet elbow
Gas Connection: 8.0mm O/D, tube.
Data Badge Location: On bottom right hand side of firebox behind trim.
MODEL
Natural Gas (G20) Version
Category of appliance
CII
NOXClass
4
Efficiency Class
1
Gas Category
I2H
Gas Type
G20 Natural Gas
Gas Pressure +/- 1.0mbar
20 mbar
Gas Input (Max)
7.2 KW Gross
(Min)
3.8 kW Gross
Injectors size Middle
Side
MK140 Mark
MK220 Mark
NOTE: The efficiency of this appliance has been measured as specified in BS EN613-2001 and the result is 76.5 %
natural gas. The gross calorific value of the fuel has been used for this efficiency calculation. Gastec have certified
the test data from which it has been calculated. The efficiency value maybe used in the UK Government’s Standard
Assessment Procedure (SAP) for energy rating of dwellings.