
15
Service
Cinderella operates in a very corrosive environment with working temperatures appro-
aching 600°C. As a consequence, service may eventually be required. Remember that
preventive maintenance could significantly postpone the requirement for service. Main-
tenance/service performed on electric components, including replacing the mains cable,
must be performed by authorized personnel. Contact the supplier of your toilet when it
requires service. If you need to send the toilet to a service/maintenance shop, some
simple rules should be observed:
• The ash container must be emptied and the toilet cleaned before shipping.
• Pack the toilet in protective material before transport. We recommend the use of
cardboard boxes and putting plastic bubble wrap around the toilet in order to prevent
any damage during transport.
Complaints and guarantees
The product is subject to the provisions of the Sale of Goods Act.
The guarantee covers manufacturing errors and component failure during normal use.
Problems due to the following faults and errors are not covered:
• incorrect installation.
• incorrect use.
• incorrect handling.
• transport damage.
• damage caused by lightning strike.
• the use of non-original bags.
Cinderella operates in a corrosive environment at high temperatures. Over a period of time and
dependent on frequency of use, certain parts such as the heating element, fan, catalyser, ash
container insert and the battery which are subject to wear will require to be replaced. These
parts are not covered under guarantee. Where a wearing part fails due to reasons by the custo-
mer to be other than normal wear, complaints must be made within 2 years (3 years in Nordic
countries) of the date of purchase. If the toilet develops a fault within 2 years (3 years in Nordic
countries) of the date of purchase, the customer should contact their local dealer or distributor
at once, report the failure and cease further use of the toilet. If a faulty toilet continues to be
used after the fault is reported, the guarantee may be voided. Once reported, the customer is
responsible for arranging secure packaging and shipping of the toilet to the nearest sales outlet,
service centre or distributor. Any repairs required must only be performed by authorised service
and repair personnel. Any faults or damage recognised as not covered by the guarantee will be
reported to the customer and any subsequent repair/replacement agreed with the customer
will work will be quoted and charged to the customer. Special terms and conditions apply to the
professional market.
Manufacturer:
Cinderella Ecosolution AS
Hovedveien 34, N-9062 Furuflaten, Norway
www.cinderellaeco.no © Cinderella Eco Solution AS, 2015. Ver BR-E5.1.0N
Seated height...............................................540 mm
Height.............................................................600 mm
Width ..............................................................390 mm
Depth..............................................................590 mm
Weight .................................................................34 kg
Capacity........................................up to 12 persons
Ventilation pipe, plastic ......................... Ø110 mm
Ventilation fan................... 12 V DC, noise: 51 dB
Voltage ....................................220-240V VAC, 10A
Power consumption (incinerating): ... Max 2000 W
Technical specifications
Energy consumption per incineration is around 0.8 - 1.5 kWh