Cisco Unified IP Conference Phone 8831 User manual

Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for
Cisco Unified Communications Manager
First Published: 2014-11-20
Last Modified: 2020-04-28
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Tel: [phone]
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THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS,
INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND,
EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH
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CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.
The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15
of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.
The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of
the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are
encouraged to try to correct the interference by using one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product.
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Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network
topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional
and coincidental.
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©2020 Cisco Systems, Inc. All rights reserved.

CONTENTS
Preface 1
CHAPTER 1
Introduction 1
Additional Information 2
Safety and Performance Information 2
Power Outage 2
External Devices 2
Cisco Product Security Overview 3
Phone Behavior During Times of Network Congestion 3
Accessibility Features 3
Features of Your Cisco Unified IP Conference Phone 5
CHAPTER 2
Features Overview 5
New and Changed Information 6
New and Changed May 2020 6
New Information for Firmware Release 10.3(1)SR3 6
New Information May 2016 6
Buttons and Hardware 6
LED State Definitions 7
Display Control Unit 8
Sound Base 9
Wireless Extension Microphone and Charger Kit 10
Wireless Microphone LED 11
Wired Extension Microphone Kit 12
Phone Screen 13
Phone Screen Cleaning 14
Phone Connections 14
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Connect Mini-USB Cable to DCU 15
Install Ferrite Bead on Network Cable 16
Wireless Microphone Setup and Use 17
Pair the Wireless Microphone 18
Set the Wireless Microphone range 18
Power Off the Wireless Microphone 19
Recharge the Wireless Microphone Battery 19
General IP Phone Information 19
Power-Saving Mode 19
Feature Availability 20
Accessibility Features 20
Hearing Impaired Accessibility Features 20
Vision-Impaired and Blind Accessibility Features 22
Mobility-Impaired Accessibility Features 23
Cisco Unified Communications Manager Accessibility Features 24
Additional Options 25
Applications 27
CHAPTER 3
Services 27
Access Services 27
Call History 27
View Call History 28
View Call Record Details 28
Dial from Call History 28
Edit Phone Number 29
Clear Call History 29
Delete Call Record 29
Preferences 30
Ringtones 30
Change Ringtone 30
Contrast 30
Adjust Contrast 30
Linked Mode 31
Link Conference Phones 31
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IP Phone Information 32
Administrator Settings 33
Contacts 35
CHAPTER 4
Contacts Overview 35
Corporate Directory 35
Dial Contact from Search 35
Dial Contact from Search During an Active Call 36
Personal Directory 36
Personal Directory Options 37
Sign In and Out of Personal Directory 37
Add Personal Directory Entry 37
Search for Entry in Personal Directory 38
Dial Number from Personal Directory 38
Delete Personal Directory Entry 39
Edit Personal Directory Entry 39
Fast-Dial Codes with Personal Directory 39
Assign Fast-Dial Code to PAB from the Phone 39
Place Call Using Fast-Dial Code 40
Delete Fast-Dial Code 40
Messages 41
CHAPTER 5
Access Voicemail 41
Voice Message Identification 41
Access Voice Messages 41
Calling Features 43
CHAPTER 6
Softkey Feature Map 43
Survivable Remote Site Telephony Overview 44
Answer 46
Call Back 47
Set Up Call Back Notification 47
Call Forward 47
Forward Calls 48
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Call Park 48
Park Call 48
Call Pickup 49
Answer Call Using Pickup 49
Answer Call Using Group Pickup and Group Pickup Number 49
Answer Call Using Group Pickup and Phone Number 50
Answer Call Using Other Pickup 50
cBarge 50
Join Conference on Shared Line 50
Conference 51
Add Third Party to Conference 51
View Conference Participants 51
Remove Conference Participants 52
Divert 52
Divert Call 52
Do Not Disturb 52
Turn DND On and Off 53
Enhanced Room Coverage 53
Pair Wireless Microphone 54
Unpair Wireless Microphone 55
Cisco Extension Mobility 55
Enable Extension Mobility 56
Hold 56
Hold Active Call 56
Switch Between Active and Multiple Holding Calls 57
Hold Active Call and Answer New Incoming Call 57
Hold Reversion 57
Respond to Hold Reversion Notification 58
Meet Me Conference 58
Host Meet Me Conference 58
Join Meet Me Conference 58
Mobile Connect 59
Enable Mobile Connect 59
Switch IP Phone Call to Mobile Phone 59
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Switch Mobile Call to IP Phone 60
Monitoring and Recording 60
Multiple Calls per Line 60
Multiple Incoming Calls 60
Call Ended on Line with Multiple Calls 60
Outbound Call Maximum 60
Answer Second Call on Same Line 61
Switch Between Calls on Same Line 61
Create Conference with Two Calls on Same Line 61
Transfer Two Calls on Same Line 61
Shared Line 62
Mute 62
Mute IP Phone Sound Base 62
Mute IP Phone DCU 63
On-Hook Dialing 63
Dial Number On-Hook 63
Plus Dialing 63
Dial International Number 63
Privacy 64
Enable Privacy on Shared Line 64
Quality Reporting Tool 64
Report IP Phone Problems 64
Redial 65
Redial Number 65
Shared Lines 65
Transfer 65
Transfer Call to Another Number 65
Cisco WebDialer 66
Use WebDialer with Another Online Corporate Directory 66
Change WebDialer Preferences 66
Sign In to the Cisco Unified Communications Self Care Portal 67
Troubleshooting 69
CHAPTER 7
General Troubleshooting 69
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Phone Administration Data 70
Quality Reporting Tool 70
Cisco One-Year Limited Hardware Warranty Terms 71
CHAPTER 8
Warranty Overview 71
View Cisco Information Packet 71
Cisco One-Year Limited Hardware Warranty Terms 72
Product Safety and Security 73
CHAPTER 9
Safety and Performance Information 73
Power Outage 73
External Devices 73
Ways to Provide Power to Your Phone 74
Phone Behavior During Times of Network Congestion 74
UL Warning 74
Product Label 74
Compliance Statements 74
Compliance Statements for the European Union 74
CE Marking 74
Compliance Statements for the USA 75
Part 15 Radio Device 75
Compliance Statements for Canada 75
Compliance Statements for New Zealand 75
Permit to Connect (PTC) General Warning 75
Compliance Statement for Argentina 75
Compliance Information for Brazil 76
Compliance Statement for Singapore 76
Compliance Information for Japan 76
FCC Compliance Statements 76
FCC Part 15.19 Statement 76
FCC Part 15.21 Statement 76
FCC RF Radiation Exposure Statement 77
FCC Receivers and Class B Digital Statement 77
Cisco Product Security Overview 77
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Important Online Information 77
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CHAPTER 1
Preface
•Introduction, on page 1
•Additional Information, on page 2
•Safety and Performance Information, on page 2
•Accessibility Features, on page 3
Introduction
This guide provides you with an overview of the features available on your Cisco Unified IP Conference
Phone 8831 and 8831NR. You can read it completely for a solid understanding of the capabilities of your
phone or refer to the table below for pointers to commonly used sections.
Then...If You Want to...
See Safety and Performance Information, on page 2.Review safety information
See Phone Connections, on page 14.Connect the phone
Start with Features of Your Cisco Unified IP Conference Phone, on
page 5.
Use the phone after it is installed
See Buttons and Hardware, on page 6.Learn what the phone buttons mean
See Phone Screen, on page 13.Learn about the display screen
See Calling Features, on page 43.Make calls
See Hold, on page 56.Put calls on hold
See Mute, on page 62.Mute calls
See Transfer, on page 65.Transfer calls
See Conference, on page 51.Make conference calls
See Shared Lines, on page 65.Share a phone number
See Ringtones, on page 30.Change the ring volume or type
See Call History, on page 27.View your missed calls
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Then...If You Want to...
See Messages, on page 41.Listen to your voice messages
Additional Information
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/
tsd-products-support-series-home.html
You can access the Cisco website at this URL:
http://www.cisco.com/
You can access the most current licensing information at this URL:
http://www.cisco.com/en/US/products/ps12965/products_licensing_information_listing.html
Safety and Performance Information
The following sections provide information about the impact of power outages and external devices on your
Cisco Unified IP Phone.
Power Outage
Your access to emergency service through the phone depends on the phone being powered. If there is a power
interruption, Service and Emergency Calling Service dialing will not function until power is restored. In case
of a power failure or disruption, you may need to reset or reconfigure the equipment before using the Service
or Emergency Calling Service dialing.
External Devices
Cisco recommends using good quality external devices such as headsets, cables, and connectors that are
shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.
Not all Cisco IP Telephony products support external devices, cords or cables. For more information, consult
the documentation for your phone.
Note
Depending on the quality of these devices and their proximity to other devices such as mobile phones or
two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or
more of these actions:
• Move the external device away from the source of the RF or AF signals.
• Route the external device cables away from the source of the RF or AF signals.
• Use shielded cables for the external device, or use cables with a better shield and connector.
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Preface
Additional Information

• Shorten the length of the external device cable.
• Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of external devices, cables, and connectors.
In European Union countries, use only external speakers, microphones, and headsets that are fully compliant
with the EMC Directive [89/336/EC].
Caution
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws governing
import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority
to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible
for compliance with U.S. and local country laws. By using this product you agree to comply with applicable
laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.
Further information regarding U.S. export regulations may be found at http://www.bis.doc.gov/index.php/
regulations/export-administration-regulations-ear.
Phone Behavior During Times of Network Congestion
Anything that degrades network performance can affect phone audio and, in some cases, can cause a call to
drop. Sources of network degradation can include, but are not limited to, the following activities:
• Administrative tasks, such as an internal port scan or security scan
• Attacks that occur on your network, such as a Denial of Service attack
Accessibility Features
The Cisco Unified IP Conference Phones 8831 and 8831NR provide accessibility features for the vision
impaired, the blind, and the hearing and mobility impaired.
For detailed information about the features on these phones, see http://www.cisco.com/c/en/us/support/
collaboration-endpoints/unified-ip-phone-8800-series/products-technical-reference-list.html.
You can also find more information about accessibility at this Cisco website:
http://www.cisco.com/web/about/responsibility/accessibility/index.html
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Preface
Cisco Product Security Overview

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Preface
Accessibility Features

CHAPTER 2
Features of Your Cisco Unified IP Conference
Phone
•Features Overview, on page 5
•New and Changed Information, on page 6
•Buttons and Hardware, on page 6
•Phone Screen, on page 13
•Phone Connections, on page 14
•Wireless Microphone Setup and Use, on page 17
•General IP Phone Information, on page 19
•Feature Availability, on page 20
•Accessibility Features, on page 20
•Additional Options, on page 25
Features Overview
The Cisco Unified IP Conference Phones 8831 and 8831NR are full-featured single line conference stations
that provides voice communication over an IP network. It functions much like a digital business phone,
allowing you to place and receive calls and to access features such as mute, hold, transfer, and call forward.
In addition, because conference stations connect to your data network, they offer enhanced IP telephony
features, including access to network information, network services, and customizable features and services.
The conference station provides a backlit LCD screen and a variety of other sophisticated functions. Optional
microphone extension kits provide enhanced room coverage that can be further expanded by linking two units
together.
The Cisco Unified IP Conference Phone 8831 supports wired and wireless microphones. The Cisco Unified
IP Conference Phone 8831NR supports only wired microphones.
In addition to basic call-handling features, your conference station can provide enhanced productivity features
that extend your call-handling capabilities. Depending on configuration, the conference station supports:
• Access to network data, XML applications, and web-based services.
• Online customizing of conference station features and services from Cisco Unified Communications Self
Care Portal.
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New and Changed Information
You can use the information in the following sections to understand what has changed in the document. Each
section contains the major changes.
New and Changed May 2020
DescriptionUpdate
Added the missing chapter.Product Safety and Security, on page 73
Moved from a separate chapter to the end of Features
of Your Cisco Unified IP Conference Phone, on page
5
Additional Information, on page 2
New Information for Firmware Release 10.3(1)SR3
Affected SectionsFeature
Features Overview, on page 5
Wireless Extension Microphone and Charger Kit, on
page 10
Wireless Microphone Setup and Use, on page 17
Linked Mode, on page 31
Enhanced Room Coverage, on page 53
Additional Options, on page 25
Cisco Unified IP Conference Phone 8831NR Support
Accessibility Features, on page 20Accessibility information added
New Information May 2016
The following new information was added to describe the wireless microphones:
•Wireless Microphone LED, on page 11
•Wireless Microphone Setup and Use, on page 17 section and subsections
Buttons and Hardware
The Conference Phone has two primary components:
• Display Control Unit (DCU)
• Sound Base
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Features of Your Cisco Unified IP Conference Phone
New and Changed Information

In addition, the following optional extension kits can be added to or used with the conference phone:
• Wired Microphone Extension Kit
• Wireless Microphone Extension Kit and Charger
For your conference phone to work, it must be connected to the corporate IP telephony network.
LED State Definitions
LEDs on the Sound Base and DCU provide information about the state of the conference phone.
For example, green flashing lights on the Sound Base and on the DCU Call button indicate that there is an
incoming call. If the conference phone is on mute, then an incoming call will still flash green on the Call
button, but the LED for the DCU mute button is solid red, the sound base LEDs are solid red, and the mute
button on the Sound Base is also solid red.
The following table is a guide to the behaviour of the LEDs on the sound base and the DCU.
Table 1: Conference Phone LED State Table
Display Control Unit (DCU)Sound BaseCall on FocusMedia Path
Status DCU Mute
Button
DCU Call
Button
Mute ButtonBase LEDs (3)
No callOff
solidredNo call, with VMOff
flashgreenflashgreenDND flashOff
flashgreenflashgreenIncoming callOff
flashgreenflashgreenHold Revert CallOff
pulsegreenpulsegreenHold CallOff
pulseredHold Remote CallOff
solidredRemote in use CallOff
solidgreensolidgreenRingout/Connected CallUnmuted
flashgreensolidgreenDNDFlashUnmuted
flashgreensolidgreenIncoming CallUnmuted
flashgreensolidgreenHold Revert CallUnmuted
solidredsolidgreensolidredsolidredRingout/ConnectedMuted
solidredflashgreensolidredsolidredDND FlashMuted
solidredflashgreensolidredsolidredIncoming CallMuted
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Features of Your Cisco Unified IP Conference Phone
LED State Definitions

Display Control Unit (DCU)Sound BaseCall on FocusMedia Path
Status DCU Mute
Button
DCU Call
Button
Mute ButtonBase LEDs (3)
solidredflashgreensolidredsolidredHold Revert CallMuted
solidgrayDeep Sleep ModeDeep Sleep
Mode
Display Control Unit
The Display Control Unit (DCU) is tethered to the Sound Base via a micro USB connector.
You can use the graphic and table below to identify buttons and hardware on the DCU.
Table 2: Display Control Unit Buttons and Softkeys
DescriptionItem
LCD screen that displays conference phone menus and features.Phone screen1
Four programmable keys.Softkeys2
2-way Navigation bar and Select key that allows you to scroll
menus and select items on the display.
Navigation bar with
Select key
3
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Features of Your Cisco Unified IP Conference Phone
Display Control Unit

DescriptionItem
LED backlit call button.
Press this key to:
• Go Off Hook
• Answer an incoming call
• Obtain a dial tone to initiate a call
• Resume a call
• Release a call
Call button4
Allows you to dial phone numbers and enter letters.Keypad5
Toggles the Mute feature. A red backlight indicates a call is on
mute.
Mute button6
2-way rocker switch that raises the volume of the speaker.Volume rocker7
For details on DCU LED behavior, see LED State Definitions, on page 7.
Note
Sound Base
The Sound Base provides 360 degree audio coverage via four built-in microphones and supports a full duplex
speaker phone.
To provide enhanced room coverage, two sound base units can be linked together.
You can use the graphic and table below to identify buttons and connections on the Sound Base.
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Features of Your Cisco Unified IP Conference Phone
Sound Base

Table 3: Sound Base Buttons
DescriptionItem
Three LED indicators provide call status information. For
details on LED behaviour, see LED State Definitions, on page
7.
LED indicators1, 2, 3
Backlit mute button.Mute button4
Wireless Extension Microphone and Charger Kit
The optional wireless extension microphone and charger kit unit contains two omni-directional wireless
microphones, a charger unit, and two country-specific AC power clip adaptors for powering the charger unit.
Connecting a microphone kit enhances the room coverage of the conference station.
The Cisco Unified IP Conference Phone 8831NR does not support wireless microphones.
Note
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Features of Your Cisco Unified IP Conference Phone
Wireless Extension Microphone and Charger Kit