Cisco 7937G - Unified IP Conference Station VoIP... User manual

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Cisco Unified IP Conference Station
7937G Phone Guide for Cisco Unified
Communications Manager 6.0
INCLUDING LICENSE AND WARRANTY

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© 2009 Cisco Systems, Inc. All rights reserved.
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QUICK REFERENCE
Cisco Unified IP
Conference Station
7937G for Cisco Unified
Communications
Manager 6.0
Softkey Definitions
Phone Screen Icons
Button Icons
Common Phone Tasks
Softkey Definitions
AbbrDial Dial using a Speed Dial index
number
Answer Answer any call ringing
<< Delete entered characters
Barge Add yourself to a call on a
shared line
CallBack Receive notification when a
busy extension becomes
available
cBarge Add yourself to a call on a
shared line and establish a
conference
CFwdALL Set up/cancel call forwarding
Clear Delete records or settings
ConfList View conference participants
Confrn Create a conference call
Details Receive information on all
placed, received, or missed
calls
Dial Dial a phone number
DirTrfr Transfer two calls to each
other
Down Decrease the display screen
contrast settings
EditDial Edit a number in a call log
EndCall Disconnect the current call
Exit Return to the previous screen
GPickUp Answer a call ringing in
another group
Hold Place active call on hold
iDivert Send or redirect a call to a
voice message system
Common Phone Tasks
Place a call Press either before or
after dialing a number.
Answer a call Press , or press the
Answer softkey.
End a call Press , or press the
EndCall softkey.
Redial a number Press , or press the
Redial softkey.
Mute your
phone
Press .
Use call logs Press , select the
desired call log, and then
select the desired listing. To
dial, highlight a listing, and
then press Dial.
Hold/Resume a
call
Press the Hold softkey to
hold a call, or the Resume
softkey to resume a call.
Transfer a call to
a new number
Press the Transfer softkey,
enter the number, and then
press Transfer.
Start a standard
(ad hoc)
conference call
Press the Confrn softkey,
dial the participant, and
then press Confrn again.
Forward all calls Press the CFwdALL
softkey.

Join Join other calls already on a
line to create a conference
MeetMe Host a Meet-Me conference
Message Set up, check, or listen to
voice messages
more Display additional softkeys
New Call Make a new call
Park Park a call and display it
PickUp Answer a call ringing in your
group
Play Hear a selected ring type
Redial Redial the most recently
dialed number
Resume Resume a call on hold
Save Save the chosen settings
Select Choose a menu item or call
Submit Confirm the UserID and PIN
entered for Personal
Directory access
Transfer Transfer a call
Up Increases the display screen
contrast setting
Update Refresh display screen
content
Validate Confirm the UserName and
Password entered during
security configuration
Voicemail Check contents of voicemail
Phone Screen Icons
Line and Call States
Call on hold
Connected call
Incoming call
Off-hook
Shared line in use
Other Features
Checked box
Locked
Settings
Unchecked box
Unlocked
Button Icons
Off-hook
On-hook
Navigation
Select
Applications
Directories
Redial
Volume Up
Volume Down
Mute
Softkeys

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 iii
Contents
Getting Started 1
Using this Guide 1
Finding Additional Information 2
Safety and Performance Information 2
Cisco Product Security Overview 3
Accessibility Features 3
Connecting Your Conference Station 4
Connecting the Conference Station to the Network 4
Registering with TAPS 7
An Overview of Your Conference Station 8
Understanding Buttons and Hardware 8
Understanding Lines vs. Calls 11
Understanding Line and Call Icons 11
Understanding Display Screen Features 12
Choosing Menu Items 13
Cleaning and Maintaining the Display Screen 13
Understanding Feature Buttons and Menus 13
Understanding Feature Availability 14
Basic Call Handling 15
Placing a Call—Basic Options 15
Placing a Call—Additional Options 16
Answering a Call 17
Ending a Call 17
Using Hold and Resume 17
Using Mute 18
Switching Between Multiple Calls 18
Viewing Multiple Calls 18

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Transferring Calls 19
Forwarding All Calls to Another Number 19
Making Conference Calls 20
Understanding Types of Conference Calls 20
Starting and Joining a Standard Conference 21
Starting or Joining a Meet-Me Conference Call 22
Advanced Call Handling 23
Speed Dialing 23
Picking Up a Redirected Call on Your Conference Station 24
Storing and Retrieving Parked Calls 25
Using a Shared Line 25
Understanding Shared Lines 25
Adding Yourself to a Shared-Line Call 26
Preventing Others from Viewing or Barging a Shared-Line Call 27
Tracing Suspicious Calls 27
Using Cisco Extension Mobility 28
Using AutoAnswer 28
Changing Conference Station Settings 29
Customizing Rings and Message Indicators 29
Customizing the Conference Station Display Screen 30
Using Call Logs and Directories 31
Using Call Logs 31
Directory Dialing 32
Using Corporate Directory on Your Conference Station 32
Using Personal Directory on Your Conference Station 33
Accessing Voice Messages 36
Using the User Options Web Pages 37
Accessing Your User Options Web Pages 37
Configuring Features and Services on the Web 37
Using Personal Directory on the Web 38

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 v
Using Your Personal Address Book on the Web 38
Configuring Fast Dials on the Web 39
Using the Address Book Synchronization Tool 40
Setting Up Speed Dialing on the Web 40
Setting Up Conference Station Services on the Web 41
Controlling User Settings on the Web 43
Controlling Line Settings on the Web 44
Using Cisco WebDialer 46
Understanding Additional Configuration Options 48
Troubleshooting Your Conference Station 50
General Troubleshooting 50
Viewing Conference Station Administration Data 51
Using the Quality Reporting Tool 51
Cisco One-Year Limited Hardware Warranty Terms 52
Index 55

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Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 1
Getting Started
Using this Guide
This guide provides you with an overview of the features available on your Cisco Unified IP
Conference Station 7937G. You can read it completely for a solid understanding of your
conference station’s capabilities or refer to the table below for pointers to commonly used sections.
If you want to... Then...
Review safety information See Safety and Performance Information, page 2
Connect the conference station See Connecting Your Conference Station, page 4
Use the conference station after it
is installed
Start with An Overview of Your Conference Station, page 8
Learn what the conference station
buttons mean
See Understanding Buttons and Hardware, page 8
Learn about the display screen See Understanding Display Screen Features, page 12
Make calls See Placing a Call—Basic Options, page 15
Put calls on hold See Using Hold and Resume, page 17
Mute calls See Using Mute, page 18
Transfer calls See Transferring Calls, page 19
Make conference calls See Making Conference Calls, page 20
Set up speed dialing See Speed Dialing, page 23
Share a phone number See Using a Shared Line, page 25
Change the ring volume or type See Customizing Rings and Message Indicators, page 29
Change voice message indicators See Customizing Rings and Message Indicators, page 29
View your missed calls See Using Call Logs, page 31
Listen to your voice messages See Accessing Voice Messages, page 36
See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide

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Finding Additional Information
You can access the most current conference station documentation on the World Wide Web at this
URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
You can access the Cisco website at this URL:
http://www.cisco.com/
You can access international Cisco websites from this URL:
http://www.cisco.com/public/countries_languages.shtml
Safety and Performance Information
Refer to these sections for information about the impact of power outages and other devices on your
conference station.
Power Outage
Your accessibility to emergency service through the phone is dependent on the phone being powered.
If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not
function until power is restored. In the case of a power failure or disruption, you may need to reset or
reconfigure equipment before using the Service or Emergency Calling Service dialing.
Using External Devices
The following information applies when you use external devices with the conference station:
Cisco recommends the use of good quality external devices (such as headsets) that are shielded against
unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of the following actions:
• Move the external device away from the source of the RF or AF signals.
• Route the external device cables away from the source of the RF or AF signals.
• Use shielded cables for the external device, or use cables with a better shield and connector.
• Shorten the length of the external device cable.
• Apply ferrites or other such devices on the cables for the external device.

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 3
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality
of external devices, cables, and connectors. The system will perform adequately when suitable devices
are attached using good quality cables and connectors.
Caution In European Union countries, use only external speakers and microphones that are fully
compliant with the EMC Directive [89/336/EC].
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws
governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors
and users are responsible for compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local
laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please
contact us by sending email to [email protected].
Accessibility Features
A list of accessibility features is available upon request.

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Connecting Your Conference Station
Your system administrator will likely connect your new Cisco Unified IP Conference Station 7937G to
the corporate IP telephony network. If that is not the case, refer to the following graphics and tables
to connect the conference station.
Connecting the Conference Station to the Network
The following graphic and table describe how to connect the conference station to the network.
Note Connecting multiple conference stations is not a supported configuration and will not work.
1
2
3
185259
1
Connection of end of network cable (without ferrite bead) to RJ-45 port on bottom of
conference station
2Network cable (25-foot)
3Connection of end of network cable (with ferrite bead) to LAN port

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 5
Connecting Optional External Microphones
You can connect optional external microphones. See the graphic below.
185260
Connecting an Optional Third-Party Wireless Microphone Kit
You can connect an optional third-party wireless microphone kit. See the graphic below.
185262

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Connecting Conference Station Using an Optional External Power Source
If you connect the conference station to the network using an external power source, you must use a
power interface cable and an external power supply. These items are optional and are not included in
the conference station package. The following graphic and table show how to connect the conference
station to the network if you use an external power source. For more information about using an
external power source, see your system administrator.
1
2
3
4
5
6
78
185258
1Connection of end of network cable (without ferrite bead) to conference station RJ-45 port
2Network cable (25-foot)
3Connection of end of network cable (with ferrite bead) to power interface cable
4Power interface cable
5Connection of power interface cable to LAN wall port
6Connection of power interface cable to external power supply
7External power supply
8Connection of external power supply to wall outlet

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 7
Registering with TAPS
After the conference station is connected to the network, your system administrator might ask you to
auto-register the conference station using TAPS (Tool for Auto-Registered Phones Support). TAPS
might be used either for a new conference station or to replace an existing conference station. To
register with TAPS, activate the conference station, enter the TAPS extension provided by your system
administrator, and follow the voice prompts. You might need to enter your entire extension, including
the area code. After the conference station displays a confirmation message, hang up. The
conference station will re-start.

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An Overview of Your Conference Station
Your Cisco Unified IP Conference Station 7937G is a full-feature conference station that provides
voice communication over the same data network that your computer uses. It allows you to place and
receive calls, put calls on hold, transfer calls, make conference calls, and so on.
In addition to basic call-handling features, your conference station can provide enhanced productivity
features that extend your call-handling capabilities. Depending on configuration, the
conference station supports:
• Access to network data, XML applications, and web-based services.
• Online customizing of conference station features and services from your User Options web pages.
Understanding Buttons and Hardware
You can use the graphic and table below to identify buttons and hardware on your conference station.

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 9
Item Description For more information, see...
1LED indicators Three multi-color LED indicators provide
call status information:
• Off: Ready, Call State Off
• Solid amber: Powering On
• Solid red: Powering On, Mute, or
Voice Message
• Flashing red: Hold
• Solid green: Dial Tone, Dialing, or
Connected
• Flashing green: Incoming Call
(Ringing/Connecting)
Cisco Unified IP
Conference Station 7937G
Administration Guide for
Cisco Unified
Communications Manager 6.0.
2Microphones Three internal unidirectional
microphones.
Your system administrator.
3Speaker Internal speaker. Your system administrator.
4Navigation buttons
(four)
Allow you to scroll through menus and
highlight items.
Using Call Logs, page 31.
5Select button Activates the currently highlighted screen
menu option.
Choosing Menu Items,
page 13.
6 On-hook button Ends your current call. Placing a Call—Basic Options,
page 15.
Ending a Call, page 17
Transferring Calls, page 19
7Volume Up button Raises the volume of the speaker
(off-hook) and the ringer (on-hook).
Customizing Rings and
Message Indicators, page 29.

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8Volume Down
button
Lowers the volume of the speaker
(off-hook) and the ringer (on-hook).
Customizing Rings and
Message Indicators, page 29.
9Mute button Toggles the Mute feature. Using Mute, page 18.
10 Keypad Allows you to dial phone numbers, enter
letters, and choose menu items.
Basic Call Handling, page 15.
11 Redial button Dials the most recent number you called. Placing a Call—Basic Options,
page 15.
12 Directories button Toggles the Directories menu. Allows you
to access call logs, speed dials, and
directories.
Using Call Logs and
Directories, page 31.
Advanced Call Handling,
page 23.
13 Applications
button
Toggles the Applications menu. Allows
you to access the Messages, Settings, and
Services menus.
Accessing Voice Messages,
page 36.
Changing Conference Station
Settings, page 29.
Setting Up Conference Station
Services on the Web, page 41.
14 Off-hook button Allows you to go off-hook to:
• Invoke a dial tone
• Obtain a dial tone to initiate a call
• Initiate a call after you enter a phone
number
• Answer an incoming call
• View certain softkeys
Placing a Call—Basic Options,
page 15.
Starting or Joining a Meet-Me
Conference Call, page 22
Picking Up a Redirected Call
on Your Conference Station,
page 24
15 Softkey buttons
(four)
Allow you to select softkey options that
display on the screen.
Understanding Display Screen
Features, page 12.
16 Conference station
screen
Displays conference station menus and
features.
Understanding Display Screen
Features, page 12.
Item Description For more information, see...

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 11
Understanding Lines vs. Calls
To avoid confusion about lines and calls, refer to these descriptions:
• Line—A line corresponds to the directory number that others can use to call you. Each
conference station supports one line only. To see your conference station’s line, look at the upper
right of the display screen.
• Call—A line supports multiple calls. By default, the conference station supports four connected
calls per line, but your system administrator can adjust this number according to your needs. Only
one call can be active at any time; other calls are automatically placed on hold.
Understanding Line and Call Icons
The conference station displays icons to help you determine the line call state.
Icon Line or call state Description
Off-hook line You are dialing a number or an outgoing call is ringing.
Connected call You are currently connected to the other party.
Ringing call An incoming call is ringing on your line.
Call on hold You have put the call on hold. See Using Hold and Resume, page 17.
Remote-in-use Another phone that shares your line has a connected call. See Using a
Shared Line, page 25.

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Understanding Display Screen Features
You can use the following graphic and table to see what your conference station display screen looks
like with active calls and feature menus open.
1
2
3
4
5
Item Description
1Conference
station
directory
number
Displays the current time, date, and number (directory number) of your
conference station.
2Softkey labels Each displays a softkey function. Softkey labels are selected by the softkey
buttons.
3Status line Displays conference station status information and prompts.
4Call activity
area
Displays the current call, including caller ID, call duration, and call state.
See Understanding Line and Call Icons, page 11.
5Feature menu Each indicates an open feature menu and the menu options. See Understanding
Feature Buttons and Menus, page 13.