Cisco EX60 User manual

1
D15016.07 User Guide Cisco TelePresence
EX60, EX90
Produced: October 2013 for TC6.3
All contents © 2010–2013
Cisco Systems, Inc. All rights reserved.
User
Guide
Cisco TelePresence
EX60
EX90
TC6.3

2
D15016.07 User Guide Cisco TelePresence
EX60, EX90
Produced: October 2013 for TC6.3
All contents © 2010–2013
Cisco Systems, Inc. All rights reserved.
What’s in this guide
Contents
Getting up and going
Best practice .........................................................................4
Connecting the EX60 ............................................................5
Connecting the EX90 ........................................................... 6
A tour of the touch screen.....................................................7
About self-view and camera ................................................ 8
Ringtones.............................................................................. 9
Logging onto a system with your own credentials ..............10
Video meetings
Placing a call using name, number or address....................12
Calling contacts ...................................................................13
Adding an entry to Favorites, before placing the call ..........14
Editing an entry, before placing a call..................................15
Changing the call rate, before placing a call .......................16
Removing entries in the History list, before placing a call ... 17
Receiving a call....................................................................18
Being in a call, receiving another call ..................................19
Transferring a call to someone else .................................... 20
In call with two parties, but one at a time............................ 21
Shared lines.........................................................................22
Touch tones (DTMF) in a call............................................... 23
Obtaining more information about the participants .............24
Adding the other party to Favorites, while in a call..............25
Controlling the camera of the other participant.................. 26
Moving the self-view PiP.....................................................27
Video Conferencing
Creating a video conference .............................................. 29
Calling more than one using MultiSite (EX90 only)............. 30
Calling more than one using Multiway or CUCM................. 31
Being in a call, receiving another call ..................................32
Layout control in a call........................................................ 33
Invoking a list of participants and their status..................... 34
Disconnecting someone from the conference................... 35
Lock as speaker—remaining the prominent speaker........... 36
Adding one of the participants to Favorites......................... 37
Controlling the camera of one of the other participants..... 38
Sharing Content
Starting and stopping a presentation ................................. 40
Changing the layout............................................................. 41
Scheduled Meetings
Invoking the list of meetings............................................... 43
Joining a scheduled meeting.............................................. 44
Parallel meetings ................................................................ 45
Managing Contacts
History ................................................................................. 47
Directory............................................................................. 48
Favorites ............................................................................. 49
Managing the Settings
Gaining access to the Settings............................................ 51
Setting the background image ............................................52
Ringtone & Sound............................................................... 53
Bluetooth ............................................................................ 54
Camera Control .................................................................. 55
Display Settings.................................................................. 56
Selecting a language...........................................................57
Setting the date and time ................................................... 58
System Information............................................................. 59
Call Status .......................................................................... 60
Diagnostic Mode.................................................................. 61
Restart System....................................................................62
Administrator Settings—Call Details .................................... 63
Administrator Settings—Provisioning Wizard ...................... 64
Administrator Settings—Multipoint mode ............................ 65
Administrator Settings—IP & VLAN ..................................... 66
Administrator Settings—SIP.................................................. 67
Administrator Settings—H323 ............................................. 68
Administrator Settings—EMC Resilience Mode................... 69
Administrator Settings—Web Snapshots............................. 70
Administrator Settings—Factory reset.................................. 71
All entries in the table of contents are
clickable hyperlinks that will take you
to the corresponding article.
To go between chapters, you may
also click on any of the icons in the
sidebar.

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D15016.07 User Guide Cisco TelePresence
EX60, EX90
Produced: October 2013 for TC6.3
All contents © 2010–2013
Cisco Systems, Inc. All rights reserved.
Getting up
and going
Before you start to use the video
system, you may want to ensure that
important parts of the equipment are
set as you like them to, for example
that the camera shows you, rather
than something else.
If you are new to video conferencing
you may want to read through the
article Best practice on the next page.

4
D15016.07 User Guide Cisco TelePresence
EX60, EX90
Produced: October 2013 for TC6.3
All contents © 2010–2013
Cisco Systems, Inc. All rights reserved.
A successful video conference provides
a face-to-face meeting, even if the
participants are miles or continents apart.
Keep in mind that it still is a meeting—
normal etiquette and dress code apply
even here.
General
• Consider setting the unit to Automatic
Answer, but mute the microphone for
privacy reasons, if possible.
• Do not forget to rehearse “the noble
art of operating a video system” to the
extent needed.
In the meeting room
• Make sure that you do not experience
obstacles blocking the view to the
microphone at all times.
• Noise sources like computers placed
on the table should always be placed
away from the microphone of your unit.
The noise from such sources is often
perceived as surprisingly loud by the
remote participants.
• Pay attention to the background your
system will provide to the remote
participants. If the camera captures
the corridor outside your oce, people
passing by may distract your remote
participants. This applies as well to
curtains with a distinct texture pattern
and, in particular, to curtains moving due
to draught in the room.
• If you are going to share content you will
normally make use of duo video. That
implies the use of two video streams,
one showing the presentation and the
other showing the presenter—or the
group of presenters. Smaller systems
may force you to choose between
showing the presentation or the
presenter.
• For duo video some attention is needed.
Duo video is sometimes shown side–by–
side with half the screen showing the
presentation and the other half showing
the presenter. Provide the impression
that you seem to look towards the
presentation instead of the impression
that you sit with your back towards it,
when all is viewed on the remote monitor.
If in doubt, look straight into the camera
to avoid this situation.
Other tips
Brightness control
To adjust brightness, colors or other
settings of your system, use the
touch pad. Adjust the monitor to suit
the conditions of the conference
room.
Best practice
Getting up and going

5
D15016.07 User Guide Cisco TelePresence
EX60, EX90
Produced: October 2013 for TC6.3
All contents © 2010–2013
Cisco Systems, Inc. All rights reserved.
Connect the cables as shown. Sockets are located behind the rear cover. If you have one LAN
connection only—and need that for your PC—the EX60 has a built in Gigabit ethernet switch that
enables you to connect your PC to the EX60 to access the LAN through the EX60.
Getting up and going
Connecting the EX60














Connect power here.
Connect your PC here if you need to share a single LAN connection with the EX60.
Connect your EX60 to the LAN.
Connect the touch screen controller.
DVI socket to use the EX60 as a PC screen.
Mini-jack socket for PC audio.
For service and maintenance.
Remove cover to get access to
the connector sockets.
Bend gently upwards where
the arrows indicate and then
pull out the lid.
Connect headphones and
external microphone here.
Sockets
If you choose to use your EX60 as
your PC screen, connect your PC
to the sockets on the rear panel
as shown below left. A resolution
of 1920× 1080 is recommended.
However, other resolutions may also
be used as shown in the left table.
Your EX60 will then serve as your
PC screen outside calls. In a call tap
View desktop to see the desktop.
Your desktop is not exposed to the
other side.
In a call you may view your PC
screen without sharing it with the
remote site(s). If the thumbnail
image showing the other participants
obstructs important parts of your
PC-screen you may move it in the
same way as you may with a PiP
(see “Moving the self-view PiP” on
page 27).
Screen resolution must be set
via the web interface, using the
Video Output HDMI [1] Resolution
setting. For details on this, see the
EX60 Administrator Guide, which is
available separately for download.
Using EX60 as PC screen
1920× 1200 (not full screen)
1920× 1080 (recommended)
1776× 1000 (not full screen)
1680× 1050
1600× 1200 (not full screen)
1440× 900
1400× 1050 (not full screen)
1280× 1024 (not full screen)
1280× 960 (not full screen)
1280× 800
1280× 768 (not full screen)
1280× 720 (not full screen)
1152 × 648 (not full screen)
1024× 768 (not full screen)
960× 600 (not full screen)
800× 600 (not full screen)
Digital input via DVI
1920× 1080 (recommended)
1680× 1050
1600× 1200 (not full screen)
1440× 900
1280× 1024 (not full screen)
1024× 768 (not full screen)
800× 600 (not full screen)
Analog input via DVI
Screen resolution. A resolution of 1920× 1080 is recommended.
However, other resolutions may also be used as shown below.

6
D15016.07 User Guide Cisco TelePresence
EX60, EX90
Produced: October 2013 for TC6.3
All contents © 2010–2013
Cisco Systems, Inc. All rights reserved.
Getting up and going
Connecting the EX90
If you choose to use your EX90 as
your PC screen, connect your PC
to the sockets on the rear panel
as shown below left. A resolution
of 1920× 1200 is recommended.
However, other resolutions may also
be used as shown in the left table.
Your EX90 will then serve as your
PC screen outside calls. In a call tap
View desktop to see the desktop.
Your desktop is not exposed to the
other side.
In a call you may view your PC
screen without sharing it with the
remote site(s). If the thumbnail
image showing the other participants
obstructs important parts of your
PC-screen you may move it in the
same way as you may with a PiP
(see “Moving the self-view PiP” on
page 27).
Screen resolution must be set
via the web interface, using the
Video Output HDMI [1] Resolution
setting. For details on this, see the
EX90 Administrator Guide, which is
available separately for download.
Using EX90 as PC screen
      
Remove cover to get access to
the connector sockets.
The cover is vented in the
lower left corner (external
view) due to the rear mounted
loudspeaker.
When mounting the cover back
on, make sure the vents are
where the speaker is
(as shown). Cover vents
Sockets
Pull out
Connect headphones
and external
microphone here.
Connect your PC here if you need to share a single LAN connection with the EX90.
Connect your EX90 to the LAN.
USB socket (for future use).
Connect the touch screen controller.
HDMI In (inner socket) and HDMI Out*(outer socket).
Connect PC video (for use as your PC screen)
Connect PC audio
Connect power here.








*HDMI out is used when connecting an extra monitor (typically for presentations).
1920× 1200 (recommended)
1920× 1080
1776 × 1000 (not full screen)
1680 × 1050
1600 × 1200 (not full screen)
1440 × 900
1400 × 1050 (not full screen)
1280 × 1024 (not full screen)
1280 × 960 (not full screen)
1280 × 800
1280 × 768 (not full screen)
1280 × 720 (not full screen)
1152 × 648 (not full screen)
1024 × 768 (not full screen)
960 × 600 (not full screen)
800 × 600 (not full screen)
Digital input via DVI
1920×1200 (recommended)
1680 ×1050
1600 ×1200 (not full screen)
1440 × 900
1280× 1024 (not full screen)
1024× 768 (not full screen)
800 × 600 (not full screen)
Analog input via DVI
A resolution of 1920× 1200 is recommended. However, other
resolutions may also be used as shown below.
•
You may connect an external monitor to your EX90 to have
it work with two monitors at the same time. The second
monitor can be congured to show presentations instead
of having everything on a single screen.
•
To enable the use of a second monitor the system must
be congured for it. This is done via the web interface
using the Video DefaultPresentationSource setting. Doing
so is described in the EX90 Administrator Guide which is
available separately for download .

7
D15016.07 User Guide Cisco TelePresence
EX60, EX90
Produced: October 2013 for TC6.3
All contents © 2010–2013
Cisco Systems, Inc. All rights reserved.
When set to Do Not Disturb,
ringtones are muted and call
attempts made by others to reach
you will appear as missed calls.
You may, however, place calls as
much as you like.
As default, there is a 60 minutes
timeout on the Do not disturb (after
which the system will return to
normal operation), but this may have
been changed to a dierent setting
by your Video Support Team.
Getting up and going
A tour of the touch screen About Do not disturb
Tap the touch screen
to wake up the system,
if needed.
Tap a button
to activate its
function.
Scroll in lists
as outlined.
Tap here to
invoke the dial
pad.
Tap here to invoke
the list of contacts
including Favorites,
Directory and
History.
Tap here
to invoke
a list of
upcoming
scheduled
meetings.
Tap here
to utilize
voice mail, if
congured.
Any messages
to you while you
were away will be
indicated here.
Adjust volume
here (tap and
drag).
Tap to
mute/ unmute
microphone.
Time of day.
Tap here to
access the
Settings.
Tap here
to select
between
loudspeaker
and
headphones.
Tap here
to activate
self-view.
Camera control
(EX90 only).
Tap here to
invoke help
desk contact,
if available.
Tap here to activate /
deactivate the Do not
disturb feature.
Tap here
to activate/
deactivate
the Standby
feature.

8
D15016.07 User Guide Cisco TelePresence
EX60, EX90
Produced: October 2013 for TC6.3
All contents © 2010–2013
Cisco Systems, Inc. All rights reserved.
Before the meeting starts we
recommend that you check the self-
view of your video system.
The self-view shows what others
see from your video system. You will
normally use it to conrm that they
see what you want them to see.
Getting up and going
About self-view and camera About self-view
Tap Self-view, as outlined. The self-view (the outgoing
video from your system) will
then be shown full screen.
No image? Open
the privacy cover, as
outlined.
The camera can be tilted, if needed, to
serve as a document camera. Image
will be ipped upside down to show
it correctly to those you speak to (the
other side).

9
D15016.07 User Guide Cisco TelePresence
EX60, EX90
Produced: October 2013 for TC6.3
All contents © 2010–2013
Cisco Systems, Inc. All rights reserved.
You may personalize the ring tone
and its volume, if you wish. You may
also set keytones to On (a sound will
appear when tapping a “button”) or
to O.
Ringtones About ringtones
Tap Settings to invoke the
Settings menu, as outlined.
Navigate to Ringtone
and Sound settings, if
needed.
Exit the menu by
tapping here.
Set the Ringtone
volume here.
Activate (On) or deactivate (O) the keytones
here. In this example Keytones are set to On.
Select a ring tone. You will hear the
ring tones as you tap on them.
Getting up and going

10
D15016.07 User Guide Cisco TelePresence
EX60, EX90
Produced: October 2013 for TC6.3
All contents © 2010–2013
Cisco Systems, Inc. All rights reserved.
Video systems located in meeting
rooms and quiet rooms running
under CUCM (Cisco Unied
Communications Manager) may
allow you to log in to the video
system with your own personal
credentials.
CUCM will then route all incoming
calls destined for you to that specic
video system.
Logging onto a system with your own credentials About hot-desking
Getting up and going
Input your
credentials
and tap SIGN IN, as outlined.
Tap Sign In, as
outlined.
Select your prole,
as outlined.
The system will conrm a
succesful sign-in. You will
now receive calls destined
for you.
To sign out tap
Sign-out, as
outlined.
You will be prompted
to conrm your
intentions.

11
D15016.07 User Guide Cisco TelePresence
EX60, EX90
Produced: October 2013 for TC6.3
All contents © 2010–2013
Cisco Systems, Inc. All rights reserved.
Video
meetings
Point-to-point
Video meetings between two parties
only are often referred to as Point-
to-Point video calls, as opposed
to video conferences which may
involve several parties physically
located miles apart.
This part of the user guide deals
with point-to-point calls. Video
conferencing is outlined in the next
chapter of this guide.

12
D15016.07 User Guide Cisco TelePresence
EX60, EX90
Produced: October 2013 for TC6.3
All contents © 2010–2013
Cisco Systems, Inc. All rights reserved.
About placing calls
If you prefer to use the
alphanumerical keyboard
instead, tap ABC, as
outlined.
Tap Dialpad, as outlined,
to invoke the numerical
dialpad.
If you are going to place
the call using a number,
key in that number and
then tap the green CALL
button.
Key in the name or
address of the recipient.
There is an extended
numerical mode
available, which also
contains special
characters.
To toggle between the
alphanumerical mode
and the extended numerical mode
tap the key in the lower left corner
of the keyboard, as outlined.
When you are
ready to place the
call, tap the green
CALL button.
Placing a call using name, number or address
Point-to-point video calls
You may call someone who is not
listed in your list of contacts by
keying in their name, address or
number using the virtual keyboard of
the Touch pad.
Anyone you have previously called
will appear in the History list (until
you clear that list) and you may then
transfer any of them to your list of
Favorites. This is described in the
section Managing Contacts.
How to call someone listed in the
Favorites, Directory or History list is
described on the next page.
Calling extensions. Sometimes
you may be urged to enter touch
tones (DTMF) during a call, typically
to reach extensions or to provide a
pin code.
Tap Touch Tones (this button
appears as soon as the call is
placed) to invoke the keypad.

13
D15016.07 User Guide Cisco TelePresence
EX60, EX90
Produced: October 2013 for TC6.3
All contents © 2010–2013
Cisco Systems, Inc. All rights reserved.
Point-to-point video calls
Calling contacts
Your lists of Contacts consist of
three parts:
Favorites. These contacts have
put there by you. These entries
will typically be someone you call
frequently or otherwise need to
access in a swift and convenient
manner from time to time.
Directory will typically be a
corporate directory installed on
your system by your System
Administrator.
History is a list of calls you have
placed, received or missed earlier.
You may clear the History list for
privacy reasons, see “History” on
page 47.
The following options apply:
• You may key in a name and
number and the system will look in
all lists for you.
• You may tap a tab and then scroll
through the list or key in a name or
number. Your search will then be
restricted to that specic list.
• You may add the entry to the list of
Favorites; edit aspects of the entry
before calling; change the call rate
and remove the entry from History,
see the following page for more
on this.
About the lists of Contacts
If you are going to
look in a specic
list only, tap the
corresponding
tab rst.
To search for someone, tap here to invoke the
virtual keyboard and then key in the name or
number. Matches will appear as you type. All three
lists will be examined for possible matches.
To locate an entry, you may
also scroll through a list as you
would do on a smartphone.
Tap to select an entry.
Any matches will
appear here. Tap to
select an entry. The
selected entry will
appear on a blue
background.
When an entry has been located and selected the Call
menu will appear.
Tap Call to place the call. There are some options
available. These are always context sensitive, which
means that meaningless options are not shown. For
example Add to Favorites is not available for entries
already residing in the list of Favorites.
You will nd more on the options on the following
pages.

14
D15016.07 User Guide Cisco TelePresence
EX60, EX90
Produced: October 2013 for TC6.3
All contents © 2010–2013
Cisco Systems, Inc. All rights reserved.
Point-to-point video calls
Adding an entry to Favorites, before placing the call
Favorites are contacts put there
by you. These entries will typically
be someone you call frequently or
otherwise need to access in a swift
and convenient manner from time
to time.
About the list of Favorites
The virtual keyboard will
now be invoked. Apply your
changes.
Tap Add to
Favorites, as
outlined.
If the entry may be stored as it
is, just tap Save.
If you want to edit the entry
(typically adding a name), tap
the eld whose content you
want to alter, as outlined.
Once the changes
have been applied, tap
Close, as outlined.
Tap Save to put your
changes into eect.
The list of Favorites will now be
displayed conrming succesful
operation.

15
D15016.07 User Guide Cisco TelePresence
EX60, EX90
Produced: October 2013 for TC6.3
All contents © 2010–2013
Cisco Systems, Inc. All rights reserved.
Point-to-point video calls
Editing an entry, before placing a call
Once changes have been
made, tap the green CALL
button, as outlined, to place
the call.
Tap Edit & Call, as
outlined. The keyboard will now
be invoked. Make your
changes.

16
D15016.07 User Guide Cisco TelePresence
EX60, EX90
Produced: October 2013 for TC6.3
All contents © 2010–2013
Cisco Systems, Inc. All rights reserved.
Point-to-point video calls
Changing the call rate, before placing a call
Tap CALL to place the call,
as outlined.
Tap Call Rate,
as outlined.
Change the call rate
by moving the slider,
as outlined.
Call rate is the term used to express
the amount of bandwidth allocated
to the call in kbps (kilobits per
second). The higher the call rate is
the better the quality will be.
Why would you like to change this?
In most cases you will use it to avoid
choking the video call when you
try to call someone at a higher rate
than their system and connection
supports.
About call rate

17
D15016.07 User Guide Cisco TelePresence
EX60, EX90
Produced: October 2013 for TC6.3
All contents © 2010–2013
Cisco Systems, Inc. All rights reserved.
Point-to-point video calls
Removing entries in the History list, before placing a call
Tap Remove
from History, as
outlined.
Tap Remove to
remove the entry from
the list or Cancel to leave
the menu without removing
Tap
Contacts, if
needed.
Scroll as
outlined to
get to the
top of the
list.
Tap Clear History, as outlined.
Removing a single entry:
Clearing the entire History list:
For privacy reasons you may want to
remove an entry from the History list
or clear the entire list.
The same persons may have called
you (or you called them) several
times. Each such call will create an
entry in the History list.
Note that if you choose to remove
a single entry in the list, any other
instances of that entry will not be
removed from the list.
About entries removal

18
D15016.07 User Guide Cisco TelePresence
EX60, EX90
Produced: October 2013 for TC6.3
All contents © 2010–2013
Cisco Systems, Inc. All rights reserved.
Point-to-point video calls
Receiving a call
• If someone calls you may accept,
decline or ignore the call.
• If you decline the call, busy
information will be sent to the
calling party.
• If you ignore the call, the calling
party will perceive this as if you
were absent.
• You may want to set your system
to respond automatically to an
incoming call (Auto Answer). This
is described in “Administrator
Settings—Call Details” on page
63. Observe that your Video
Support Team may have password
protected this area.
• If you choose to activate Auto
Answer you may want to mute the
microphone to preserve privacy.
This must be set up manually every
time.
If you set up the system to respond to incoming calls
automatically (Auto Answer) you may want to mute the
system microphone(s), to preserve privacy.
Microphone(s) are muted if this symbol is illuminated in
red. To mute/ unmute the microphone(s), tap the symbol.
If someone calls you

19
D15016.07 User Guide Cisco TelePresence
EX60, EX90
Produced: October 2013 for TC6.3
All contents © 2010–2013
Cisco Systems, Inc. All rights reserved.
Point-to-point video calls
Being in a call, receiving another call
If your system is equipped
with the MultiSite
option (EX90 only), or
otherwise congured with
conferencing capabilities,
you may merge the
incoming call with the
existing. For details on this
see
”Being in a call, receiving
another call” on page 32
For systems without
MultiSite installed, the
incoming call may still be
merged, but as an audio-
only call (not shown).
Decline the incoming call
and carry on as you have
been doing.
Ignore the incoming call (you
will appear as absent to the
one who is calling you).
Accept the incoming
call, while holding the
current call or group of
calls.
Accept the incoming
call, while ending the
current call or group of
calls.
The one you already are
in a call with.
The identity of the new
incoming call.
If you already are in a call, you may
accept another incoming call under
certain circumstances.
Read more about this in the chapter
“Video Conferencing” on page 28.
About the options

20
D15016.07 User Guide Cisco TelePresence
EX60, EX90
Produced: October 2013 for TC6.3
All contents © 2010–2013
Cisco Systems, Inc. All rights reserved.
Point-to-point video calls
Transferring a call to someone else
Place the call in
the usual way.
In a call tap
Transfer, as
outlined.
Locate
whom to
call in the
usual way.
Tap Complete
transfer—see
also text in side
bar.
The call will now be transferred.
Basically, you have two options when
transferring calls; viz. unattended
and consultative transfer.
The scenario described on this page
is the unattended transfer, where
you transfer the call to someone
else without consulting that person
before the transfer is carried out.
If you consult the person rst, you
will transfer after having used the
swap feature—see the next page for
more on this.
About transfer