Cisco TelePresence SX20 Service manual

D15329.08 SX20 Administrator Guide CE9.2, NOVEMBER 2017. www.cisco.com — Copyright © 2017 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence SX20 Quick Set Administrator Guide
Collaboration Endpoint software version 9.2
NOVEMBER 2017
Administrator guide
for Cisco TelePresence SX20 Quick Set
Introduction
Configuration
Peripherals
Maintenance
System settings
Appendices

-ORIG

D15329.08 SX20 Administrator Guide CE9.2, NOVEMBER 2017. www.cisco.com — Copyright © 2017 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence SX20 Quick Set Administrator Guide
Table of contents
Introduction....................................................................................................................... 4
User documentation and software ....................................................................................... 5
What’s new in CE9................................................................................................................ 6
SX20 Quick Set at a glance .................................................................................................14
Power On and Off ............................................................................................................... 15
LED indicator....................................................................................................................... 16
How to administer the video system....................................................................................17
Configuration .................................................................................................................. 21
User administration ............................................................................................................. 22
Change the system passphrase ......................................................................................... 23
Restrict the access to the Settings menu........................................................................... 24
System configuration .......................................................................................................... 25
Add a sign in banner ........................................................................................................... 26
Manage the service certificates of the video system......................................................... 27
Manage the list of trusted certificate authorities (CAs) ...................................................... 28
Set up secure audit logging................................................................................................ 29
Manage pre-installed certificates for CUCM via Expressway provisioning........................ 30
Delete CUCM trust lists....................................................................................................... 31
Change the persistency mode............................................................................................ 32
Set strong security mode ................................................................................................... 33
Set up Intelligent Proximity for content sharing .................................................................. 34
Adjust the video quality to call rate ratio............................................................................. 39
Packet loss resilience - ClearPath...................................................................................... 40
Add corporate branding to the screen and Touch 10 user interface ..................................41
Add a custom wallpaper ..................................................................................................... 43
Choose a ringtone and set the ringtone volume ................................................................ 44
Manage the Favorites list .................................................................................................... 45
Peripherals...................................................................................................................... 46
Connect monitors ............................................................................................................... 47
Connect input sources........................................................................................................ 49
Extend the number of input sources....................................................................................51
Information about displays.................................................................................................. 52
Connect the Touch 10 controller ........................................................................................ 53
Maintenance ................................................................................................................... 56
Upgrade the system software ............................................................................................ 57
Add option keys .................................................................................................................. 59
System status ..................................................................................................................... 60
Thank you for choosing Cisco!
Your Cisco product has been designed to give you many
years of safe, reliable operation.
This part of the product documentation is aimed at
administrators working with the setup and configuration of
the video system.
Our main objective with this Administrator guide is to
address your goals and needs. Please let us know how
well we succeeded!
May we recommend that you visit the Cisco web site
regularly for updated versions of this guide.
The user documentation can be found on
► https://www.cisco.com/go/sx-docs
How to use this guide
The top menu bar and the entries in the Table of contents
are all hyperlinks. You can click on them to go to the topic.
Introduction
Configuration
Peripherals
Maintenance
System settings
Appendices
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D15329.08 SX20 Administrator Guide CE9.2, NOVEMBER 2017. www.cisco.com — Copyright © 2017 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence SX20 Quick Set Administrator Guide
Run diagnostics................................................................................................................... 61
Download log files............................................................................................................... 62
Create a remote support user ............................................................................................ 63
Backup or restore a configuration....................................................................................... 64
Revert to the previously used software image ................................................................... 65
Factory reset the video system .......................................................................................... 66
Factory reset the Cisco TelePresence Touch 10................................................................ 69
Factory reset Cisco Touch 10............................................................................................. 70
Capture user interface screenshots ................................................................................... 71
System settings .............................................................................................................. 72
Overview of the system settings ........................................................................................ 73
Audio settings ..................................................................................................................... 78
CallHistory settings ............................................................................................................. 81
Cameras settings................................................................................................................ 82
Conference settings ........................................................................................................... 85
FacilityService settings ....................................................................................................... 90
H323 settings...................................................................................................................... 91
Logging settings ................................................................................................................. 94
Macros settings .................................................................................................................. 95
Network settings................................................................................................................. 96
NetworkServices settings................................................................................................. 103
Peripherals settings .......................................................................................................... 109
Phonebook settings ........................................................................................................... 111
Provisioning settings..........................................................................................................112
Proximity settings...............................................................................................................115
RoomAnalytics settings .....................................................................................................116
RTP settings.......................................................................................................................117
Security settings ................................................................................................................118
SerialPort settings..............................................................................................................121
SIP settings ....................................................................................................................... 122
Standby settings ............................................................................................................... 126
SystemUnit settings...........................................................................................................127
Time settings .................................................................................................................... 128
UserInterface settings........................................................................................................131
UserManagement settings................................................................................................ 134
Video settings ................................................................................................................... 136
Experimental settings ....................................................................................................... 146
Appendices................................................................................................................... 147
How to use the remote control and the on-screen user interface ................................... 148
How to use Touch 10 ........................................................................................................ 149
Set up remote monitoring ................................................................................................. 150
Access call information while using the web interface......................................................151
Place a call using the web interface ................................................................................. 152
Share content using the web interface............................................................................. 154
Local layout control........................................................................................................... 155
Control a local camera...................................................................................................... 156
Control a far end camera .................................................................................................. 157
Room analytics.................................................................................................................. 158
Customize the video system's Touch 10 user interface ................................................... 159
Customize the video system's behavior using macros .....................................................161
Input source composition ................................................................................................. 162
Manage startup scripts ..................................................................................................... 164
Access the video system’s XML files .............................................................................. 165
Execute API commands and configurations from the web interface ............................... 166
Rear panel......................................................................................................................... 167
Connector pin-out schemes............................................................................................. 168
Serial interface.................................................................................................................. 169
Open TCP Ports.................................................................................................................170
Get a new HTTPFeedback address from TMS ..................................................................171
Technical specification.......................................................................................................172
Supported RFCs ................................................................................................................175
User documentation on the Cisco web site.......................................................................176
Cisco contacts .................................................................................................................. 177
Introduction
Configuration
Peripherals
Maintenance
System settings
Appendices
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D15329.08 SX20 Administrator Guide CE9.2, NOVEMBER 2017. www.cisco.com — Copyright © 2017 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence SX20 Quick Set Administrator Guide
Chapter 1
Introduction
Introduction
Configuration
Peripherals
Maintenance
System settings
Appendices

Introduction

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Cisco TelePresence SX20 Quick Set Administrator Guide
Products covered in this guide
• Cisco TelePresence SX20 Quick Set
User documentation
This guide provides you with the information required to
administrate the video system.
The guide primarilly addresses capabilities and
configurations of on-premise registered video systems
(CUCM, VCS), but a sub-set of the capabilities and
configurations also applies to devices that are registered
to our cloud service (Cisco Spark).
Refer to the ► User documentation on the Cisco web site
appendix for more information about the guides for this
product.
Documentation on the Cisco web site
Visit the Cisco web site regularly for updated versions of
the guides:
► https://www.cisco.com/go/sx-docs
Documentation for cloud registered devices
For more information on Cisco Spark room devices, visit:
► https://help.webex.com/community/cisco-cloud-
collab-mgmt
Cisco Project Workplace
Explore the Cisco Project Workplace to find inspiration
and guidelines when preparing an office or meeting room
for video conferencing:
► https://www.cisco.com/go/projectworkplace
Software
Download software for the endpoint from the Cisco web
site:
► https://www.cisco.com/cisco/software/navigator.
html
We recommend reading the Software release notes
(CE9):
► https://www.cisco.com/c/en/us/support/
collaboration-endpoints/telepresence-quick-set-
series/tsd-products-support-series-home.html
Converting to CE software
Before upgrading from TC software to CE software,
it is important to consider the upgrade requirements;
otherwise upgrading to CE software can leave you
with a non-functional deployment that requires you to
downgrade.
Refer to the software release notes, and the
► Upgrade the system software chapter.
User documentation and software
Introduction
Configuration
Peripherals
Maintenance
System settings
Appendices

Introduction

D15329.08 SX20 Administrator Guide CE9.2, NOVEMBER 2017. www.cisco.com — Copyright © 2017 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence SX20 Quick Set Administrator Guide
This chapter provides an overview of the new and changed
system settings, and the new features and improvements in
the Cisco Collaboration Endpoint software version 9 (CE9)
compared to CE8.
For more details, we recommend reading the Software
release notes:
► https://www.cisco.com/c/en/us/support/collaboration-
endpoints/telepresence-quick-set-series/tsd-products-
support-series-home.html
What’s new in CE9
New features and improvements in CE9.2
Macro framework
The macro framework allows users and integrators
to write JavaScript macros in order to automate
scenarios and customize endpoint behavior so that it
suites an individual customer’s requirements.
The combination of macros and powerful
features such as listening for events/status
changes, automating execution of commands
and configurations, and providing local control
functionality for the In-Room control feature, provides
many possibilities for custom setups.
Minor behavioral changes, such as having the video
system in Do Not Disturb for an infinite amount of
time, can be easily realized by macros. Some other
examples are: Reset configurations automatically,
make a call at a certain time of the day, and issue
alert or help messages depending on status changes.
The macro editor, which also provides several
example macros, is available from the video system’s
web interface.
Branding and halfwake customization
You can upload your own text and images to
customize the appearance of the screen and user
interface in both the halfwake state and the awake
state.
In the Halfwake state you can:
• Add a background brand image to the screen and
user interface.
• Add a small logo in the bottom right corner of the
screen and user interface.
In the Awake state you can:
• Add a small logo in the bottom right corner of the
screen and user interface.
• Add a label or message in the bottom left corner
of the screen (not the user interface).
Source composition
You can compose up to four input sources (depending
on how many input sources are available on the
codec) into one image. This is the image that will be
sent in the main video stream to the far end in a call.
Source composition can only be enabled via the API,
so we recommend creating a user interface extension
combined with a macro to control the compositions
on demand.
This feature replaces some of the functionality that
was provided by the TC Console application for TC
software.
HTTP Proxy support
You can set up the video system to go through a
HTTP Proxy when registering it to Cisco’s cloud
service, Cisco Spark.
Introduction
Configuration
Peripherals
Maintenance
System settings
Appendices

Introduction

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Cisco TelePresence SX20 Quick Set Administrator Guide
User interface features
• The Settings panel is restructured.
• The Settings panel in the user interface (Touch 10 or
on-screen) can be protected by the video system’s
admin password. If the password is blank, anyone can
access the Settings and factory reset the system.
• If you select the Russian language on the user
interface, you can choose between a Russian
keyboard and a keyboard with a Latin character set.
• Arabic and Hebrew languages are added to the user
interface. Also localized keyboards are included.
• Basic IEEE 802.1x settings are added to the Settings
panel in the user interface.
Mute and unmute remote participants in a CMS
hosted conference (Active Control)
When a video system is enabled for Active Control in a
CMS (2.1 or later) conference you can mute and unmute
remote participants from the participant list on the user
interface (the feature must also be enabled on the CMS).
A video system that is running software version CE9.2 will
not be unmuted directly. When you try to unmute such
a video system remotely, a message will show up on its
screen requesting the user to unmute the audio locally.
API commands for Custom input prompt
API commands are introduced to allow for an input prompt
in the user interface: xCommand UserInterface Message
TextInput * . When issuing the display command a
prompt with your custom text, a text input field for
the user, and a submit button, shows up on the user
interface. For example, you can prompt a user to leave
feedback after an ended call. You can specify what type
of input you want from the user: single line text, numeric,
password, or PIN code.
The prompt can only be enabled via the API, so it is
recommended to combine it with macros and either a
custom user interface panel or an auto-triggered event.
Certificate upload via API
ASCII PEM formatted certificates can be installed
directly using multiline API commands (
xCommand
Security Ceritifcates CA Add , or xCommand Security
Ceritifcates Services Add ). You can also upload
certificates to a video system from its web interface, as
before.
API commands for user management
You can create and manage user accounts directly using
API commands ( xCommand UserManagement User * ). As
before, you can also do this from the video system’s user
interface.
Preview mode for In-Room Controls
The In-Room Control editor has a new preview mode.
A virtual Touch 10 user interface shows how the
design looks on the user interface. The user interface
is interactive so that you can test the functionality. It
produces real events on the video system, which can
trigger any functionality you have created with a third-
party control system or with a macro. A console in
the right pane displays both the widget values when
interacted with, and control system feedback messages.
Intelligent Proximity changes
A Proximity indicator is displayed on the screen (middle
right) to inform that one or more clients are paired to the
system with Cisco Proximity. The old indicator (top left),
which was always shown when Proximity was enabled,
has been removed.
You can no longer disable the Proximity services from the
user interface.
The ultrasound settings have moved from Peripherals
Pairing Ultrasound to Audio Ultrasound.
Automatic factory reset when changing the call
service (device activation)
The video system will automatically factory reset and
restart when using the user interface to change the
device activation method, for example from VCS to Cisco
UCM. This will prevent conflicting configurations when
provisioning the video system to a new service.
Changing the provisioning from the API will not
automatically factory reset the video system.
Support for separate RTP port ranges for audio
and other media
You can configure the video system so that audio uses
a different RTP port range than other media. The two
ranges cannot overlap. As default, all media use the same
RTP port range.
Introduction
Configuration
Peripherals
Maintenance
System settings
Appendices

Introduction

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Cisco TelePresence SX20 Quick Set Administrator Guide
New features and improvements in CE9.1
New wake-up experience
The wake-up experience has two additional standby
states: Halfwake and Standby with motion detection.
When automatic wake-up is enabled, the video system
detects presence using ultrasound (motion detection) or
when pairing to a Cisco Proximity client. The video system
wakes up with a greeting before going into the Halfwake
state, which has a simple on-screen interaction guide.
Additions for Room Analytics
Detect people presence in the room: The video system
has the capability to find whether there are people
present in the room. The feature is based on ultrasound,
and it does not keep record of who was in the room, only
whether or not the room is in use.
Introduction
Configuration
Peripherals
Maintenance
System settings
Appendices

Introduction

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Cisco TelePresence SX20 Quick Set Administrator Guide
New features and improvements in CE9.0
Updated user interface
The user interfaces on the Touch 10, on screen, and on
integrated touch screens have been updated. The main
menu items on the home screen have been replaced with
more prominent activities.
Some of the settings have been removed from the Touch
10 advanced settings menu to align with the on-screen
display menu.
Wakeup on motion detection
Wakeup on motion detection senses when a person walks
into the conference room and the video system wakes up
automatically. You need to enable the following setting for
this feature to work:
xConfiguration Standby WakeupOnMotionDetection
You can’t manually set the video system in standby when
this feature is enabled.
Updated In-Room Control editor
The In-Room Control editor is updated with a new look,
improved logic and usability for producing a control
interface more efficiently. In addition, a new directional
pad widget and an In-Room Control simulator is added.
Added language support
We have added support for Potuguese (Portugal) to the
on-screen display and Touch controller menus.
Other changes
• Support for HTTPS client certificates has been added.
• Unplugging the presentation cable stops the
presentation sharing instantly.
Introduction
Configuration
Peripherals
Maintenance
System settings
Appendices

Introduction

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Cisco TelePresence SX20 Quick Set Administrator Guide
System configuration changes in CE9.2
New configurations
Audio Ultrasound MaxVolume
Replacing Peripherals Pairing Ultrasound Volume MaxLevel
Audio Ultrasound Mode
Replacing Peripherals Pairing Ultrasound Volume Model
Macros AutoStart
Macros Mode
NetworkServices HTTP Proxy Allowed
NetworkServices HTTP Proxy LoginName
NetworkServices HTTP Proxy Mode
NetworkServices HTTP Proxy Password
NetworkServices HTTP Proxy Url
RTP Video Ports Range Start
RTP Video Ports Range Stop
Security Session FailedLoginsLockoutTime
Security Session MaxFailedLogins
UserInterface CustomMessage
UserInterface OSD HalfwakeMessage
UserInterface SettingsMenu Mode
Configurations that are removed
Peripherals Pairing Ultrasound Volume MaxLevel
Replaced by Audio Ultrasound MaxVolume
Peripherals Pairing Ultrasound Volume Mode
Replaced by Audio Ultrasound Mode
Configurations that are modified
Security Audit Logging Mode
OLD: Default value: Off
NEW: Default value: Internal
UserInterface Language
NEW: Arabic and Hebrew added to valuespace
Introduction
Configuration
Peripherals
Maintenance
System settings
Appendices

Introduction

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Cisco TelePresence SX20 Quick Set Administrator Guide
System configuration changes in CE9.1
New configurations
RoomAnalytics PeoplePresenceDetector
Configurations that are removed
None.
Configurations that are modified
Conference DefaultCall Rate
OLD: Default value: 3072
NEW: Default value: 6000
Network[ 1] IEEE8021X Password
OLD: Valuespace: String(0, 32)
NEW: Valuespace: String(0, 50)
Standby WakeupOnMotionDetection
OLD: Default value: Off
NEW: Default value: On
Video Input Connector [n] PresentationSelection
OLD: Valuespace: AutoShare/Manual/OnConnect
NEW: Valuespace: AutoShare/Desktop/Manual/OnConnect
Introduction
Configuration
Peripherals
Maintenance
System settings
Appendices

Introduction

D15329.08 SX20 Administrator Guide CE9.2, NOVEMBER 2017. www.cisco.com — Copyright © 2017 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence SX20 Quick Set Administrator Guide
System configuration changes in CE9.0
New configurations
NetworkServices HTTPS Server MinimumTLSVersion
NetworkServices HTTPS StrictTransportSecurity
Peripherals Pairing CiscoTouchPanels EmcResilience
Standby WakeupOnMotionDetection
Configurations that are removed
UserInterface UserPreferences
Audio Microphones PhantomVoltage
Conference VideoBandwidth PresentationChannel Weight
Standby AudioMotionDetection
Video Layout DisableDisconnectedLocalOutputs
Configurations that are modified
Cameras Camera [n] *
OLD: User role: ADMIN, USER
NEW: User role: ADMIN, INTEGRATOR
Conference MultiStream Mode
OLD: Value space: Auto/Off
NEW: Value space: Off
UserInterface Language
NEW: Portuguese added to value space
Configurations with the new INTEGRATOR user role
A new user role - INTEGRATOR - is introduced in CE9.0. It has been added to the following
configurations:
Audio DefaultVolume
Audio Input Line [n] *
Audio Input Microphone [n] *
Audio Microphones Mute Enabled
Audio Output Line [n] *
Audio SoundsAndAlerts *
CallHistory Mode
Cameras Camera [n] *
Cameras PowerLine Frequency
Conference DefaultCall Rate
Conference DoNotDisturb DefaultTimeout
FacilityService *
Peripherals Pairing Ultrasound Volume MaxLevel
Peripherals Pairing Ultrasound Volume Mode
Peripherals Profile *
SerialPort BaudRate
SerialPort Mode
Standby *
SystemUnit Name
Time Zone
UserInterface OSD Output
UserInterface Wallpaper
Video ActiveSpeaker DefaultPIPPosition
Video Input Connector [n] CameraControl CameraId
Introduction
Configuration
Peripherals
Maintenance
System settings
Appendices
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Introduction

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Cisco TelePresence SX20 Quick Set Administrator Guide
Video Input Connector [n] CameraControl Mode
Video Input Connector [n] InputSourceType
Video Input Connector [n] Name
Video Input Connector [n] OptimalDefinition Profile
Video Input Connector [n] PresentationSelection
Video Input Connector [n] Quality
Video Input Connector [n] RGBQuantizationRange
Video Input Connector [n] Visibility
Video Monitors
Video Output Connector [n] CEC Mode
Video Output Connector [n] Location HorizontalOffset
Video Output Connector [n] Location VerticalOffset
Video Output Connector [n] MonitorRole
Video Output Connector [n] Resolution
Video Output Connector [n] RGBQuantizationRange
Video Presentation DefaultPIPPosition
Video Selfview Default *
Video Selfview OnCall *
<path> * means that the change applies to all configurations starting with <path>.
Introduction
Configuration
Peripherals
Maintenance
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Appendices
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Introduction

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Cisco TelePresence SX20 Quick Set Administrator Guide
The Cisco TelePresence® SX20 Quick Set can transform
a standard flat panel display into a powerful telepresence
system.
Whether you are just getting started with video
communications or implementing a large-scale
deployment, the SX20 Quick Set delivers high quality
performance.
Features and benefits
• The system is easily installed. Also mounts easily on
the wall (optional wall mount kit).
• Registers with Cisco Unified Communications
Manager (UCM) and Cisco TelePresence Video
Communication Server (VCS).
• Three camera options with pan, tilt, and zoom helps
ensure optimal framing and video clarity.
• Dedicated camera presets provide flexibility and easy
viewing for any meeting scenario.
• Operation using TRC6 remote control (default), or
10inch Touch controller (optional).
• Simple one-button-to-push calling integrates with
common calendar programs.
• Video resolution and frame rate up to 1080p60.
• You can connect and share your PC content at
1080p30 resolution and frame rate.
• Dual display option available.
• The systems support H.323 and Session Initiation
Protocol (SIP) with bandwidth up to 6 Mbps point-to-
point.
• The system is compatible with standards-based video
systems without loss of features.
• Embedded MultiSite conferencing option that
allows up to three additional participants (individual
transcoding, no external bridge).
Camera options
SX20 Codec
Wall mounting kit
(optional)
Cisco TelePresence PrecisionHD 1080p12x
Cisco TelePresence Precision 401
Remote control (TRC6)
1 microphone (+ 1 optional)
Cisco TelePresence PrecisionHD 1080p2.5x
1 Previously called Cisco TelePresence PrecisionHD 1080p4x S2
SX20 Quick Set at a glance
Introduction
Configuration
Peripherals
Maintenance
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Appendices
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Introduction

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Cisco TelePresence SX20 Quick Set Administrator Guide
Switch on
If the video system does not
start automatically, press the
power button gently.
While starting up the LEDs are
lit. The light is circling during
startup. The LEDs light steadily
when the video system is ready
for use.
Switch off
Press the power button gently
and hold until the light goes out
completely.
Enter/exit standby mode
Press the power button briefly.
It takes a few seconds before
the unit enters standby.
Power button with LEDs
encircling the button
Power On and Off
Power On/Off with the Power button
The power button is placed on the top lid as shown in the illustration. There is a ring of LEDs encircling the button.
Restart and standby using the user
interface
Restart the system
1. Select the settings icon (cogwheel) in the status bar of
the user interface.
2. Select Settings, followed by Restart.
3. Select Restart again to confirm your choice.
Enter/exit standby mode
1. Select the settings icon (cogwheel) in the status bar of
the user interface.
2. Select Standby.
Power Off or restart the system remotely
Sign in to the web interface and navigate to Maintenance >
Restart.
Restart the system
Click Restart device... and confirm your choice.
It takes a few minutes before the system is ready for use.
Power Off the system
Click Shutdown device... and confirm your choice.
You cannot power the system on again remotely;
you have to use the power button.
Introduction
Configuration
Peripherals
Maintenance
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Appendices
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Cisco TelePresence SX20 Quick Set Administrator Guide
There is a ring of LEDs encircling the power button.
Steady light:
The codec is ready for use.
The LEDs are pulsating slowly:
The codec is in standby mode.
The LEDs are flashing:
The codec calls for attention, e.g. when there is
no LAN connection.
The light from the LEDs circles clockwise:
The codec is starting up (booting), and is not yet
ready for use.
The LEDs light red:
The camera connector is in serial mode (camera
control is disabled).
LED indicator
Power button with
LED indicator
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Configuration
Peripherals
Maintenance
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Introduction

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Cisco TelePresence SX20 Quick Set Administrator Guide
In general, we recommend you to use the web interface
to administer and maintain the video system, as
described in this administrator guide.
Alternatively, you can access the API of the video
system by other methods:
• HTTP or HTTPS (also used by the web interface)
• SSH
• Telnet
• Serial interface (RS-232)
If you want more information about the different access
methods, and how to use the API, refer to the API guide
for the video system.
Tip
If the configuration or status is available in the API, the
web interface setting or status translates into an API
configuration or status as follows:
Set X>Y>Zto Value (web)
is the same as
xConfiguration X Y Z: Value (API)
Check X > Y > Z status (web)
is the same as
xStatus X Y Z (API)
For example:
Set SystemUnit > Name to MySystem
is the same as
xConfiguration SystemUnit Name: MySystem
Check SystemUnit > Software > Version status
is the same as
xStatus SystemUnit Software Version
More settings and statuses are available in the web
interface than in the API.
How to administer the video system
Access method Notes How to enable/disable the methods
HTTP/HTTPS • Used by the web interface of the video system
• Non-secure (HTTP) or secure (HTTPS)
communication
• HTTP: Enabled by default
HTTPS: Enabled by default
NetworkServices > HTTP > Mode
Restart the video system for changes
to take effect
Telnet • Non-secure TCP/IP connection
• Disabled by default
NetworkServices > Telnet > Mode
You do not need to restart the video
system. It may take some time for
changes to take effect
SSH • Secure TCP/IP connection
• Enabled by default
NetworkServices > SSH > Mode
You do not need to restart the video
system. It may take some time for
changes to take effect
Serial interface (RS-232) • Connect to the video system with a cable. IP-
address, DNS, or a network is not required
• Enabled by default
• We recommend using the default baud rate or
higher, because the video system may return
much feedback (SerialPort > BaudRate)
• For security reasons, you are asked to sign in by
default (SerialPort > LoginRequired)
SerialPort > Mode
Restart the video system for changes
to take effect
If all access methods are disabled (set to Off), you can no longer configure the video system. You are not able to re-
enable (set to On) any of the access methods, and you must factory reset the video system to recover.
(page 1 of 4)
Introduction
Configuration
Peripherals
Maintenance
System settings
Appendices

Introduction

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Sign in
Enter user name and passphrase for the endpoint and
click Sign In.
The system is delivered with a default user
named admin with no passphrase. Leave the
Passphrase field blank when signing in for the
first time.
It is mandatory to set a password for the
admin user.
Sign out
Hover the mouse over
the user name and
choose Signout from
the drop-down list.
The web interface is the administration portal for
the video system. You can connect from a computer
and administer the system remotely. It provides full
configuration access and offers tools and mechanisms
for maintenance.
Note: The web interface requires that HTTP or HTTPS
is enabled (refer to NetworkServices > HTTP > Mode
setting).
We recommend that you use the latest release of one
of the major web browsers.
How to administer the video system (page 2 of 4)
The web interface of the video system
Connect to the video system
Open a web browser and enter the IP address of the
video system in the address bar.
How to find the IP address
1. Select the settings icon (cogwheel) in the
status bar of the user interface.
2. Select Settings, followed by About this
device.
Introduction
Configuration
Peripherals
Maintenance
System settings
Appendices

Introduction

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The web interface is organized in sub-pages. All sub-pages
shown below are available if the video system is registerd to an
on-premise service (CUCM, VCS); the pages shown in grey color
are not available if the video system is registered to the Cisco
cloud service (Cisco Spark).
In both cases, a user that is signed in, sees only the pages that he
has access rights for.
Read more about user administration, user roles and access
rights in the ► User administration chapter.
How to administer the video system (page 3 of 4)
How the web interface is organized
Main menu
Setup
Configuration
Status
Peripherals
Personalization
Favorites
Call ControlHome Security
Users
Service Certificates
CUCM Certificates
Certificate Authorities
Strong Security Mode
Sign In Banner
Non-persistent Mode
Maintenance
Diagnostics
System Logs
Call Logs
User Interface Screenshots
Software Upgrade
Option Keys
Backup and Restore
System Recovery
Restart
Integration
In-Room Control
Macro Editor
Startup Scripts
Developer API
Introduction
Configuration
Peripherals
Maintenance
System settings
Appendices

Introduction

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Cisco TelePresence SX20 Quick Set Administrator Guide
You have access to system information, and some basic
configurations and system tests on the video system’s user
interface.
System-critical settings and functions, such as network settings,
service activation, and factory reset, may be protected by a
passphrase, refer to the ► Restrict the access to the Settings
menu chapter.
Some of the settings and tests are also part of the Setup assistant
that is launched when the video system is powered up for the
first time. The Setup assistant is described in the Getting Started
Guide for systems running CE software.
How to administer the video system (page 4 of 4)
Settings and system information on the user interface
Access Settings
1. Select the settings icon (cogwheel) in the status bar of the
user interface.
2. Select Settings.
A padlock symbol indicates that a setting is protected
(locked down).
3. Select the setting you want to change, or the test you want to
run.
If a setting is locked down, an authentication window pops up,
and you have to sign in with ADMIN credentials to proceed.
Introduction
Configuration
Peripherals
Maintenance
System settings
Appendices

Introduction