Cisco UC500 series Installation guide

Smart Business Communications System
Unified Communications 500 Series
SBCS/UC500 – “First Look”
Rev 1.4
Hands On Technical Training
Lab Guide
Labs by
SBCS/UC500 Technical Marketing Team

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Table of Contents
Lab Topology.............................................................................................................................................. 4!
Lab Overview.............................................................................................................................................. 5!
LAB 1: Plug & Play.................................................................................................................................... 6!
LAB 2: PBX, Voicemail & DialPlan.......................................................................................................... 8!
LAB 3: Business Schedule and Auto Attendant....................................................................................... 23!
LAB 4: Advanced Feature Lab................................................................................................................. 39!
LAB 5: Verifying VoiceViewExpress & IMAP....................................................................................... 61!
LAB 6: Basic ACD ................................................................................................................................... 67!
LAB 7A: Security on UC500 and SR520................................................................................................. 71!
LAB 7B: Wireless................................................................................................................................... 106!
LAB 7C: Wireless setup wizard with SPA525G Phones........................................................................ 110!
LAB 8A: Configuring IPSEC VPNs between sites on the UC520......................................................... 132!
LAB 8B: UC520 Multi-Site Setup.......................................................................................................... 133!
APPENDIX A: Reset to factory default ................................................................................................. 146!
APPENDIX B: Key System w/ Voicemail............................................................................................. 147!
APPENDIX C: PPPoE on the WAN ...................................................................................................... 155!
APPENDIX D: IOS Dial-peer configuration via CLI ............................................................................ 158!
APPENDIX E: Designing for a Scenario ............................................................................................... 166!
APPENDIX F: Device Manager Cross Launch...................................................................................... 167!

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Start Here
The following lab guide offers step-by-step instructions on how to configure the Unified
Communications 500 System (UC500) using a base topology.
The different tasks are collaborative and assume that several PODs have been set up simultaneously.
However, some exercises can still be completed individually.
Each lab section follows a logical sequence, but is independent from the others, with the exception of
Lab 1 (Plug and Play), which is a prerequisite for the successful completion of the subsequent exercises.
Here is a short description of each lab:
Lab 1 – Plug and Play: Learn how the UC500 implements automatic phone registration and
configuration.
Lab 2 – PBX Mode: Learn how to implement PBX mode and what features are available for it.
Lab 3 – Auto Attendant: Learn how the Cisco Unity Express (CUE) Automatic Attendant is
configured.
Lab 4 – Advance Features: Learn how to configure Conferencing, Intercom, Hunt Groups, etc.
Lab 5 – VoiceView Express and IMAP: Learn how to integrate the UC500 with an email client using
IMAP and how to configure VoiceView Express, for checking voicemail using the IP Phone menus.
Lab 6 – Basic Automatic Call Distribution: Learn how to implement Call Center features using B-
ACD Scripts.
Lab 7A – Security: Firewall configuration for UC500
Lab 7B – Wireless Mobile Voice: Deploying the 792X Wi-Fi IP Phone
Lab 7C – Wireless Voice: Deploying the SPA525 IP Phone in wireless mode and adding AP521
Access Point.
Labs 8A and 8B cover Multisite Data using IPsec and multisite voice (no IPsec)
Appendixes A, B, C, D, E and F cover miscellaneous voice and data features, as well as system
operation. Lab Topology.

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Lab Topology
The value “xx” should be set to the POD number that you have (goes from 01 to 12)
WAN IP addressing:
WAN IP Address
1.1.100.xx
WAN Subnet Mask
255.255.255.0
WAN Default Router
1.1.100.254
Inbound SIP Trunk DID (PSTN Call in) Numbers (Use PSTN phone to test)
Auto attendant
4085xx1200
Extension 1 (201)
4085xx1201
Extension 2 (202)
4085xx1202
VoiceMail
4085xx1209
Outbound Numbers to Call (From IP Phones on UC520 to PSTN Phone)
Emergency Number
9911
Local Call
9 777 1000
Long Distance
9 1 650 7772000
International
9 011 44 1234512345
UC520
UC520
CCA
FXO 0/1/0 to FXS 0/0/0
FXS 0/0/0 to FXO 0/1/0
Simulated
Internet &
SIP Trunk
SP
Even
POD
Odd POD
PSTN
CCA

Lab Overview
Be sure to turn off your wireless adaptor before completing the labs to avoid routing issues. An
Ethernet connection from your laptop to the UC500 / lab network should be the only network
connection.
In the lab documents, ‘xx’ refers to your Pod number. For example, if you are seated at POD01, you
would replace all instances of ‘xx’ in the lab documents with ‘01’.
Several of the labs will require you to partner with another pod to demonstrate certain features of the
system. This is to emulate an analog PSTN connection for the lab environment. Normally, you would
plug trunks from the PSTN into the FXO or ISDN ports and analog devices (such as fax machines) into
the FXS ports. Please be sure and coordinate with the team seated at your ‘buddy’ pod so that you are
both working on roughly the same portion of a lab and can complete the verification steps successfully.
One of the labs requires an analog phone for completion. There is only a single analog phone for each
pair of Pods. Please share the phone between yourselves and your ‘buddy’ pod.
There are two Ethernet cables at each pod. These are both ‘broadband internet’ connections (emulating
the internet). One of these is for the UC500 WAN port, the other is used during the VPN lab to connect
your laptop. Either cable will work for either connection – there is no difference between them.
All of the software needed on your laptops to complete the lab is available from the lab facilitator.
Please copy all of this software to your hard drive before the lab begins so you will have it when needed.
This software will include the Cisco Configuration Assistant (CCA), Cisco IP Communicator (CIPC),
Cisco VPN Client and the new auto attendant (AA) script.
Unless otherwise noted, it is necessary to restore the UC500 to factory default condition after each lab
section. Instructions for how to do this are included in Appendix A.
Please read items in RED very closely. These are notes / tips that will make the lab go much more
smoothly.

LAB 1: Plug & Play
LAB 1: Plug & Play
Introduction:
UC520 is a unified communications appliance that is designed to be deployed quickly and easy. To help
facilitate this, the system automatically detects phones as they are connected and configures them with
basic default settings that allow calls to be made without intervention. For instance, if a 7960G phone is
plugged in, the system detects the type of the phone and auto configures a useable extension on the first
line button.
Objective:
The objective of the “PLUG & PLAY” lab is to show the ease of install of the UC520 system. At the
completion of this lab, all IP phones (including the CIPC softphone) and analog phones on the UC520
should get dial tone and be able to call each other. You should be able to call out as well if a PSTN
connection is available via a FXO or ISDN lines.
Topology:
Use the following topology
Setup steps:
Be sure to turn off your wireless adaptor before completing the labs to avoid routing issues.
The only network connection from your laptop should be to the UC500 / lab network.
1. Be sure your UC500 system is powered up, then plug one of the “Internet” cables into the WAN
port.
2. Plug in the 7970 and 524 phones in to the UC520 Power Over Ethernet (POE) ports at each POD
using the Ethernet cables provided.
3. Connect your laptop to the back of an IP phone or to a POE port on the UC500. Verify that you
get an IP address assigned to the laptop.
4. After both 7970 and 524 IP Phones have registered to the UC500, install and launch Cisco IP
Communicator (CIPC) SoftPhone on your laptop.
UC520

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a. After launching CIPC, a Preferences Screen will appear (Right click on the CIPC to view
preferences if it does not appear). Now configure specific TFTP server on the network
tab as the UC520 IP address (192.168.10.1).
Verify steps:
1. Ensure that all the phones register to the UC520 and receive an extension. Verify the extensions
as 201, 202 and 203 (CIPC)
2. Place a call between 201 & 202 – answer the call, place on HOLD and check if the Music on
Hold (MOH) works.
3. Place a call between 201 and CIPC (x203). Answer the call and place on hold on the IP
Communicator and note that the music plays to the IP phone. Take the call off hold and place it
on hold on the IP phone. Note that the IP Communicator only hears a hold tone and not the
MoH source.
NOTE: It is NOT necessary to restore the system to factory defaults at the end of
this lab.

LAB 2: PBX, Voicemail & DialPlan
LAB 2: PBX, Voicemail & DialPlan
Introduction:
The UC520 supports two voice system configuration types – PBX type and Keysystem type. LAB2
focuses on the PBX system configuration. Keysystem configuration is included as an addendum in
Appendix B. Outbound calls are routed through the SIP and/or PSTN line based on the dialplan that is
configured. In addition to this, local extensions have voicemail boxes where callers can leave messages.
A typical PBX system involves an Auto Attendant that handles incoming calls from a PSTN line (eg.
Analog FXO or ISDN trunks) and transfers the caller to one of the internal extensions. Auto Attendant
configuration is covered in Lab xx.
Objective:
The main objective of this lab is to configure the basic PBX system, voicemail and outbound dialplan.
These features will be configured using Cisco Configuration Assistant (CCA). After completion of this
lab – you will be able to:
a) setup the SBCS system as a PBX
b) place calls between extensions
c) setup a SIP Trunk on the UC520 to a Service Provider (Lab Simulation)
d) place calls in & out to the PSTN via the SIP trunk.
Topology:
Setup steps:
1. Install Cisco Configuration Assistant (CCA) on your laptop.
2. Connect your laptop to one of the UC520 Ethernet ports or the Ethernet connection on the back of an
IP phone (if not already connected) & launch CCA.
UC520
CCA
PSTN
SIP Trunk
Service
Provider
WAN

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3. When you launch CCA, a Connect window will appear. Click on “Create community” and click on
OK button.
4. Now you should see a dialog as below:
oCreate a community UC520-xx. For the Company name, use POD-xx (where ‘xx’ is your Pod #)
oChoose discover option as “a single device by IP address” and use IP address 192.168.10.1
oClick Start - now you should get a “Security Certificate Alert”, click ‘Always’.
oEnter username/password as cisco/cisco.

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oOnce discovery is complete (this may take up to a minute) click ‘OK’ to view the topology. The
progress for discovery can be seen at the bottom of the screen.
oCheck the topology to ensure all the phones show up. You may or may not see the CIPC device,
depending on where your laptop is plugged in. If it is plugged into a POE port of the UC520, the
CIPC will appear. If the laptop is plugged into the back of an IP phone, the CIPC will not appear.
oClick on ‘Configure -> Telephony -> Voice’ on the side bar or click the ‘Phone’ icon on the top
menu bar. In the next steps, we will configure the various tabs – “System”, “Voicemail”, “SIP
Trunk”, “Dial Plan” and “Users”.
NOTE: It may take up to 60 seconds for CCA to load voice data. If
you see the window below, please follow the instructions in the

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window and select the Voice side bar menu again after waiting
several seconds.
NOTE: DO NOT CLICK “OK” or “Apply” until you complete steps 5 to 13.
5. Check the topology to ensure all the connected phones are showing up. Unplug any lines that are
connected to the FXO/ISDN ports on the PODs.
6. Click on the “System” tab
oChange the System Message to “UC520-PODxx”
oSelect the “PBX” in the System Type Settings (Note: systems without FXO ports can
only be configured in PBX mode.).
oLeave the “Number of Digits Per Extension” as 3. This will be the number length for all
internal system extensions such as IP phones, Voicemail and Hunt groups

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7. Click on the “Voicemail” tab:
oSet the VoiceMail Access Extension to 401 & the VM PSTN number to 4085xx1209
8. Click on the SIP Trunk tab and setup the UC520 for SIP trunking to a Service Provider for PSTN
access
oSelect “Generic SIP Trunk Provider” from the Service Provider pull down menu
oSet the Registrar Server and Proxy server fields with: 1.1.100.254 which is the SIP PSTN
network setup in the lab
oUnder Digest Authentication, set username to 4085xx1200 & password to 1234
oSet “Maximum Number of Calls” to be 4. This parameter controls the number of
concurrent calls supported across the SIP trunk. If the maximum is exceeded, the
outbound call may be blocked, or rollover to secondary PSTN trunk, depending on how
your dial plan is configured. Step 11 will cover rollover configuration

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In order to prevent toll fraud, CCA creates an access list (ACL) that allows inbound SIP
traffic only from known IP addresses and blocks all other incoming SIP calls. Incoming
SIP calls coming from the IP address of the Proxy and Registrar server are automatically
allowed through the UC500 firewall. If incoming calls from a second SIP proxy server
needs to be allowed, you can add the IP address to the secondary proxy server field. The
CLI below is a sample of the ACL generated for the generic SIP trunk provider option:
access-list 2 remark CCA_SIP_SOURCE_GROUP_ACL
access-list 2 remark SDM_ACL Category=1
access-list 2 permit 1.1.100.254
access-list 2 permit 10.1.10.1
access-list 2 deny any
10.1.10.1 is the default IP address of the Cisco Unity Express (CUE). Inbound SIP calls
from the CUE are allowed to enable outbound features such as Auto Attendant and
message notification to work over a SIP trunk
9. Click on the “Dial Plan” tab:
oEnsure the following defaults for North American dialing:
Numbering Plan Locale Template: North American
Default Access code 9
Digit Collection Timeout 5

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10. For “Outgoing Caller Identification,” select Other. This option will allow you to specify the
caller-ID for outbound calls from SIP, ISDN BRI and PRI trunks. Note that the caller ID for
FXO trunks is determined by the telco provider and cannot be modified from CCA or the UC500.
oFor this lab, choose “Other” in the dropdown and configure your main caller ID as
4085XX1200.
oFor the “Caller ID Per Call Block Code”, enter 916.
The Caller ID can also be set to Autoattendant PSTN number once it has been configured. This will
be done in lab 3.
11. Click on the Configure button for Outgoing Numbers. This will show the entire dial plan for the
template you selected.

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By default, if SIP trunk is configured all outbound calls will be routed to SIP trunk first, followed by
PSTN. In this lab we will modify the emergency number to route to PSTN only.
oSelect Emergency number, 911.
oUnder Trunk List Column, select “PSTN only” Click OK.
12. For “Incoming Call Handling”, note that the “FXO Trunks Destination” can be changed from
“Custom Configuration” to “Operator.” For this lab, choose “Operator” from the pull-down
menu and enter 201 as the destination. The FXO destination can also be set to Autoattendant
pilot once it has been configured. This will be done in lab 3.
.
Click on the Configure button for “Direct Inward Dial Translations”. We will use this feature to
add PSTN DID numbers to two of the IP phone users.
oClick on Add for “One-to-One DID Translation”
oEnter a description such as SIPPSTN
oEnter starting DID range as 4085xx1201 and ending as 4085xx1202
oEnter starting Internal Extension range as 201 and ending as 202
This will create a translation for 4085xx1201 to 201 and 4085xx1202 to 202
oChoose SIP Trunk from the Trunks pulldown
oChoose “Use DID” for Caller ID and then click OK
By selecting this option, outbound calls from extension 201 will show called ID of 4085xx1201
and calls from 202 will show 4085xx1202. Calls from all other extensions will show the main
PSTN caller ID, configured in step 10. If you select “Use Main PSTN number” for Caller ID, all
outbound calls on SIP or ISDN trunks will show the main PSTN number as the caller ID
13. Click on the “Users” tab:
oFor all the Analog Phones (none connected but configured by default on the UC520):
i. Configure the userid as afxs, bfxs, cfxs, dfxs.
ii. Set the passwords to cisco.

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oFor all the IP Phones:
i. Configure the LastName for all IP phones as ip
ii. Configure the FirstName as a, b, c.
iii. Configure the userid as aip, bip, cip.
iv. Set the passwords to cisco.
14. Click on “OK” button at the bottom of the screen and observe the progress bar. Click OK when
the “Configuration successfully sent to UC520” message pops up. It may take several minutes
for the configuration to be applied to the UC500.

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15. Click on ‘Configure -> Telephony -> Voice’ on the side bar or click the ‘Phone’ icon on the top
menu bar. In the next steps, we will configure the additional functionality in the “Voice
Features”, “Dial plan” and “Users” tabs
NOTE: It may take up to 30 seconds for CCA to load voice data after Voice is selected
16. Click on the “Voice Features” tab
oSelect a different Music on Hold audio file from the drop-down. The UC500 7.0.2
software pack ships with four different music on hold files at different volume levels.
oSelect 1 for number of “Paging Groups.” Configure the first Paging Group Extension
Number as 101.
oSelect 1 for number of “Park Slots”. Configure the first Park Slot Extension as 701.
oFor the “Multi-Party (Ad-hoc) Conferencing”, change from the default of 3x8 (8 sessions
of up to 3-party conference) to 4x4 (4 sessions of up to 4-party conference). Leave
“Mixed Mode” check box blank.

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oCheck “Enable” and select 1 for number of “Hunt Groups.” Configure the timeout as 3
seconds. Configure the first Pilot # as 501. Use the default Hunt type (sequential). Select
“No Answer Forward to” destination as Voicemail. Click on “Members” button.
Select 201 and 202 and click Add to make them members of the huntgroup. Click OK.
17. Click on the “Dial plan” tab. Click on Configure button for Outgoing Numbers. Click Add.
Configure the blocked digit pattern as follows:
Permissions: Blocked
Access Code: 9
Begins with: 1510
Number of digits: 11
The dial-pattern shown should be 91510xxxxxxx. Click OK.
This will block all outbound dialing to U.S.A 510 area code.

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18. Click on the “Users” tab. Select the “More” button for the IP Phones one at a time as below
oFor IP phone with x201,
i. Select the Paging Group 1 from the pull down
ii. Select the Pickup Group 1 from the pull down
iii. Set Permissions to International. Make sure “Block restricted numbers” is
checked
iv. On button 2, Set the “Intercom w/Mute to user “b ip.” Set the Target intercom
button number as 2. Click OK
v. Make sure the DID number configured previously shows up – then click OK

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oFor IP Phone with x202
i. Select the Paging Group 1 from the pull down
ii. Select the Pickup Group 1 from the pull down
iii. Set Permissions to National. Make sure “Block restricted number” is checked
iv. Verify that the Intercom to aip is configured on button 2.
v. Make sure the DID number configured previously shows up – then click OK
oFor the CIPC phone with x203
i. Select the Pickup Group 1 from the pull down
ii. Set Permissions to National. Do not check “Block restricted number”
iii. Make sure no PSTN number shows – then click OK
19. Click on “OK” button at the bottom of the screen and observe the progress bar. Click OK when
the “Configuration successfully sent to UC520” message pops up. It may take several minutes
for the configuration to be fully applied.
20. Configure a system-wide speed dial. Click on ‘Configure -> Telephony -> System Speed Dial’
Click the “Add” button and configure a name and a corresponding number (eg. “Cisco Support”,
Number: 918005532447). Remember to include the PBX Access code and the long distance prefix
for the speed-dial. These parameters are defaulted to 9 and 1 respectively for North American dialing
and can be changed in the “Dial Plan” tab. Click OK to apply the configuration.