Cisco TelePresence SX10 User manual

1
D1509705 User Guide
Cisco TelePresence SX10, SX20
Produced in November 2015 for CE8.0
All contents © 2014—2015
Cisco Systems, Inc. All rights reserved.
User
Guide
Cisco TelePresence
SX10
SX20
CE8.0

2
D1509705 User Guide
Cisco TelePresence SX10, SX20
Produced in November 2015 for CE8.0
All contents © 2014—2015
Cisco Systems, Inc. All rights reserved.
What’s in this guide
Contents
Introduction to Video Conferencing
Best Practice ........................................................................ 4
Tour the screen and the remote control............................... 5
Video Calls
Place Call From Contact List ................................................ 7
Edit a Contact List Entry Status, then Place the Call ............ 8
Place Call Using Name, Number or Video Address ............. 9
Receive Call.........................................................................10
Change the Layout of the Screen .......................................11
Enable Do Not Disturb .........................................................12
Enable Standby....................................................................13
Intelligent Proximity
Intelligent Proximity..............................................................15
Share Content
Start and Stop Presentation ................................................17
Scheduled Meetings
View Meeting List ................................................................19
Contacts
Make Someone a Favorite—Outside a Call ..........................21
Make Someone a Favorite—While In a Call......................... 22
Camera
View Camera Settings ........................................................ 24
Change the Position of a Picture-in-Picture on the Screen25
Far end Camera Control ..................................................... 26
Settings
Gain Access to the Settings............................................... 28
All entries in the table of contents are
clickable hyperlinks that will take you
to the corresponding article.
To go between chapters, you may
also click on any of the icons in the
sidebar.

3
D1509705 User Guide
Cisco TelePresence SX10, SX20
Produced in November 2015 for CE8.0
All contents © 2014—2015
Cisco Systems, Inc. All rights reserved.
Introduction
to Video
Conferencing
i

4
D1509705 User Guide
Cisco TelePresence SX10, SX20
Produced in November 2015 for CE8.0
All contents © 2014—2015
Cisco Systems, Inc. All rights reserved.
Best Practice
Introduction to Video Conferencing
A successful video conference provides
a face-to-face meeting, even if the
participants are miles or continents apart.
Keep in mind that it still is a meeting—
normal etiquette and dress code apply
even here.
General
• Consider setting the unit to Automatic
Answer, but mute the microphone for
privacy reasons, if possible.
• Do not forget to rehearse “the noble
art of operating a video system” to the
extent needed.
In the meeting room
• Make sure that you do not experience
obstacles blocking the view to the
microphone at all times.
• Noise sources like computers placed
on the table should always be placed
away from the microphone of your unit.
The noise from such sources is often
perceived as surprisingly loud by the
remote participants.
• Pay attention to the background your
system will provide to the remote
participants. If the camera captures
the corridor outside your oce, people
passing by may distract your remote
participants. This applies as well to
curtains with a distinct texture pattern
and, in particular, to curtains moving due
to draft in the room.
• If you are going to share content your
system will use two video streams (duo
video), one showing the presentation
and the other showing the presenter—
or the group of presenters. Smaller
systems may force viewers to choose
between showing the presentation or
the presenter.
• For duo video some attention is needed.
Duo video is, on some video systems,
shown side–by–side with half the screen
showing the presentation and the other
half showing the presenter. To avoid
appearing like you are sitting with your
back towards the presentation look
straight into the camera.

5
D1509705 User Guide
Cisco TelePresence SX10, SX20
Produced in November 2015 for CE8.0
All contents © 2014—2015
Cisco Systems, Inc. All rights reserved.
Introduction to Video Conferencing
Tour the screen and the remote control
Use this to place
calls
Use this to share
content
Operating tips
When set to Do Not Disturb, ringtones are muted and call attempts made by others to reach you will appear as
missed calls. You may, however, place calls as much as you like.
As default, there is a 60 minutes timeout on the Do not disturb (after which the system will return to normal
operation), but this may have been changed to a dierent setting by your Video Support Team.
1 2 3
4 5 6
7 8 9
*0#
.@
pqrs tuv wxyz
defabc
ghi jkl mno
Access Standby mode,
System information and the
Do Not Disturb feature
Access the
Camera Control
menu
This icon appears to
indicate that Proximity
has been enabled for
this system
Volume control and Increase/Decrease control
Field selector/
Cursor keys
Go back one step Microphone mute/
unmute
Reject incoming call/
End call/Cancel /
Back to Home screen
(outside calls)
Place call/
Accept incoming call
OK/Enter
Keypad
Use the Cursor controls to move
about the screen and press OK/
Enter to open the selected menu
eld.
Use the Cancel key to exit a menu
(and return to the Home screen)
undoing any changes. Use the Back
key to go just one step back.

6
D1509705 User Guide
Cisco TelePresence SX10, SX20
Produced in November 2015 for CE8.0
All contents © 2014—2015
Cisco Systems, Inc. All rights reserved.
Video Calls

7
D1509705 User Guide
Cisco TelePresence SX10, SX20
Produced in November 2015 for CE8.0
All contents © 2014—2015
Cisco Systems, Inc. All rights reserved.
Place Call From Contact List
Place Call
Your lists of Contacts consist of
three parts:
Favorites. These contacts have
put there by you. These entries
will typically be someone you call
frequently or otherwise need to
access in a swift and convenient
manner from time to time.
Directory will typically be a corporate
directory installed on your system by
your video support team.
Recents is a list of calls you have
placed, received or missed earlier.
The following options apply:
•
You may key in a name, number or
an IP address and the system will
look in all lists for you.
•
You may tap a tab and then scroll
through the list or key in a name or
number. Your search will then be
restricted to that specic list.
•
You may add the entry to the list of
Favorites; edit aspects of the entry
before calling and/or change the
call rate (the bandwidth applied to
the call).
About the Lists of
Contacts
Once an entry has been
located, press OK to invoke
the Call menu.
Press the green Call button or
press OK to place the call.
Press the red End Call button on
the remote control, or use the
Cursor keys to select End and
press OK to terminate the call.
Make sure Call is selected and
press OK or press the green
Call button on the remote
control.
Use the Cursor keys to go
between Favorites, Recents and
Directory and then down in one
of the lists.

8
D1509705 User Guide
Cisco TelePresence SX10, SX20
Produced in November 2015 for CE8.0
All contents © 2014—2015
Cisco Systems, Inc. All rights reserved.
Place Call
Edit a Contact List Entry Status, then Place the Call About Entry Edits
You may have to edit an entry in one
of the Contact lists before you place
the call. There may be a need to add
a prex, a sux or otherwise alter
the entry to ensure success.
At the same time, this set of options
allow you to change the Call Rate
(the bandwidth allocated to the call
referred to as Custom call) as well
as the ability to promote the current
entry to become a Favorite.
Once an entry has been
located, press OK to invoke
the Call menu.
Make sure Call is selected and
press OK or the green Call
button.
Use the Cursor keys to go
between Favorites, Recents and
Directory and then down in one
of the lists.
Use the Cursor keys to move
the cursor down to select the
More eld (...) and press OK.
You may now use the Cursor
keys to move the cursor to
select any of the available
options. Press OK to enter.
Once set, press the green Call
button to place the call.

9
D1509705 User Guide
Cisco TelePresence SX10, SX20
Produced in November 2015 for CE8.0
All contents © 2014—2015
Cisco Systems, Inc. All rights reserved.
Place Call Using Name, Number or Video Address About Placing Calls
You may call someone who is not
listed in your list of contacts by
keying in their name, address or
number using the virtual keyboard.
Anyone you have previously called
will appear in the Recents list and
you may then transfer any of them
to your list of Favorites. This is
described in the section Contacts.
Call Using Video Address
The procedure when using an IP type
video address to call someone is
similar. Just key in the address and
use *as separator. The system will
interpret it correctly and convert it
for you so that the video address
appears as correctly entered.
Place Call
To enter numbers just press
the corresponding keys on the
remote.
To invoke the virtual keyboard,
use the left arrow Cursor key to
move to the 123 eld. You may
now move about the keyboard
and select characters. Press OK
to select a character.
As soon as you start typing, the
green Call button will appear to
allow you to place the call any
time.
Possible matches will appear
as you type. If no matches are
found, this will also be indicated.
Context sensitive settings will be
accessible. Just select the More
eld (...) as explained on the
previous page.
Press the red End Call button on
the remote control, or use the
Cursor keys to select End and
press OK to terminate the call.
Make sure Call is selected and
press OK or the green Call
button.
Use the Cursor keys to select
the Search or Dial eld, as
outlined.

10
D1509705 User Guide
Cisco TelePresence SX10, SX20
Produced in November 2015 for CE8.0
All contents © 2014—2015
Cisco Systems, Inc. All rights reserved.
Receive Call
• If someone calls you, you may
accept, decline or ignore the call.
• If you decline the call, busy
information will be sent to the
calling party.
If Someone Calls You
Receive Call
You may also use the keys on the remote control directly.

11
D1509705 User Guide
Cisco TelePresence SX10, SX20
Produced in November 2015 for CE8.0
All contents © 2014—2015
Cisco Systems, Inc. All rights reserved.
Change the Layout of the Screen
Whenever you share content or you
are in video conference, you will
be able to change the layout of the
video shown on the screen.
Your system cannot initiate video
conferences unless certain
infrastructure exist in your
organization. If in doubt, consult your
video support team.
You can, however, be invited to a
video conference by others. The
ability to change the screen layout
will then apply.
Any changes you make here will not
aect others than you.
For layouts with picture-in-picture
(as shown here), the little image can
be moved in case it blocks the view
to important parts of the screen, see
“Change the Position of a Picture-
in-Picture on the Screen” on page
25.
About Layout
Screen layout
Navigate to Layout ( ) in the upper right corner and
press OK. This icon will appear only when relevant.
Use the Arrow keys to move horizontally to the new
layout you would like to use and press OK.

12
D1509705 User Guide
Cisco TelePresence SX10, SX20
Produced in November 2015 for CE8.0
All contents © 2014—2015
Cisco Systems, Inc. All rights reserved.
Availability
Enable Do Not Disturb
Your system can be set to not
respond to incoming calls. You may,
however, use it to call others as
much as you want.
When set to Do Not Disturb, ringtones
are muted and call attempts made
by others to reach you will appear as
missed calls. You may, however, place
calls as much as you like.
As default, there is a 60 minutes
timeout on the Do not disturb (after
which the system will return to normal
operation), but this may have been
changed to a dierent setting by your
Video Support Team.
About Do Not Disturb
Use the Cursor buttons to set
Do Not Disturb to On or O
(toggling).
Press the OK key to exit the
menu, putting changes into
eect.
Starting from Home screen, use
the Cursor keys to select the
eld in the upper left corner of
the screen.
Press the OK key.

13
D1509705 User Guide
Cisco TelePresence SX10, SX20
Produced in November 2015 for CE8.0
All contents © 2014—2015
Cisco Systems, Inc. All rights reserved.
Availability
Enable Standby
Your system can be set to Standby
to save electrical energy. You will still
be able to receive calls as usual.
About Standby
Use the Cursor buttons to select
Standby.
Starting from Home screen, use
the Cursor keys to select the
eld in the upper left corner of
the screen.
Press the OK key to exit the
menu, putting changes into
eect.
Press the OK key.

14
D1509705 User Guide
Cisco TelePresence SX10, SX20
Produced in November 2015 for CE8.0
All contents © 2014—2015
Cisco Systems, Inc. All rights reserved.
Intelligent
Proximity

15
D1509705 User Guide
Cisco TelePresence SX10, SX20
Produced in November 2015 for CE8.0
All contents © 2014—2015
Cisco Systems, Inc. All rights reserved.
Intelligent Proximity
Control Your System Wirelessly
The Intelligent Proximity feature allows
you to share, see and capture content
from a video system wirelessly on your
own device. You can also use your own
device to control calls on the video
system.
Observe the following:
•
You will need to download (free
of charge) the Cisco Intelligent
Proximity app from App Store or
Google Play. Windows or OS X users,
go to http://www.cisco.com/go/
proximity.
•
Your video support team may have
activated all of the features or just a
subset of them.
• Intelligent Proximity makes use of
ultrasound when connecting users.
Do not block the microphone of your
smart phone or tablet.
• Intelligent Proximity has been
designed not to work outside the
meeting room.
• However, when privacy dictates,
always keep the meeting room
entrance doors closed to avoid
possible eavesdropping from
adjacent rooms.
About Intelligent Proximity

16
D1509705 User Guide
Cisco TelePresence SX10, SX20
Produced in November 2015 for CE8.0
All contents © 2014—2015
Cisco Systems, Inc. All rights reserved.
Share
Content

17
D1509705 User Guide
Cisco TelePresence SX10, SX20
Produced in November 2015 for CE8.0
All contents © 2014—2015
Cisco Systems, Inc. All rights reserved.
Start and Stop Presentation
Share Content
Make sure your presentation source is connected and
On. Select Share and press OK on the remote control.
Select the source to be shared and press OK on the
remote control.
The size of the shared image is controlled by means of
the Minimize/Maximize eld. Select this and press OK on
the remote control, if needed.
To stop sharing content, select Stop sharing and press
OK on the remote control.
Use this feature to share content
on your PC in a call or outside a
call. The procedure is the same, but
shown here is the in-call way only.
About Content Sharing

18
D1509705 User Guide
Cisco TelePresence SX10, SX20
Produced in November 2015 for CE8.0
All contents © 2014—2015
Cisco Systems, Inc. All rights reserved.
Scheduled
Meetings

19
D1509705 User Guide
Cisco TelePresence SX10, SX20
Produced in November 2015 for CE8.0
All contents © 2014—2015
Cisco Systems, Inc. All rights reserved.
Scheduled Meetings
View Meeting List
Your video system may be connected
to a management system capable
of scheduling video meetings. Any
meetings scheduled will then appear
in a List of Meetings.
When it is time to join a meeting, use
the remote control to click on Join,
as shown.
If the scheduling system calls you,
just treat that as an incoming call.
Meeting List Basics
Meeting in progress, use the remote
control to move the cursor to the green
Join and click OK on the remote control.
Other meetings scheduled will appear as
shown in this example at right.

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D1509705 User Guide
Cisco TelePresence SX10, SX20
Produced in November 2015 for CE8.0
All contents © 2014—2015
Cisco Systems, Inc. All rights reserved.
Contacts