Cisco TelePresence SX20 User manual

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Equipment Components
Camera
The camera is usually located at the top of the equipment and is what captures the
video feed that is transmitted to other videoconference systems that are connected
to the event. For both clinical carts and room-based systems, the camera can be
controlled by using the arrows on the remote control.
Codec
The codec is the main brain of the system controlling the camera, monitor and
any other medical peripherals plugged into the system. If the codec is switched
off, then no videoconferencing is possible. The codec derives its name from the
functions that it serves. It both codes video signals that are sent to the other sites
as well as decodes video signals that it receives from the far site.
Monitor
The monitor is purely a display screen and works in conjunction with the codec.
Consequently, it is important to emphasize that if the codec is turned on, then the
monitor should be turned on as well. This ensures that if someone connects to an
event early, you will be able to see them on the monitor. Please note that
turning off the monitor does not turn off the system.
Microphone
The microphone has a range of 20 to 25 feet. The microphone is extremely powerful
and can pick up peripheral sound such as whispering, tapping pens, and swiveling
chairs. Ideally, the microphone can be placed underneath the monitor or at the end
of a table.
Never place the microphone directly in front of the monitor
speakers as this will create audio feedback.
Network and
Power
The network cable must be plugged into a dedicated OTN jack. If you plug the
network cable into a regular network jack, then the system will not function.
Consequently, you need to know precisely where the OTN jacks are located before
moving the system to different locations. For the clinical cart, use the Uninterrupted
Power Supply (UPS) to power the system entirely on or off. For a room-based
system, use a surge-protected power bar.
Cisco SX20/SX80 Reference Guide

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Cisco TelePresence SX20/SX80 Reference Guide
Ensure that the power cable is
plugged into the power outlet in
the wall.
Confirm that the network cable
is plugged into the network outlet
in the wall. The network cable
must be plugged into a dedicated
OTN network outlet.
Verify that the power bar is
turned on. The power bar
supplies the whole system, and
you can turn off your system here
at the end of your session.
Ensure that the monitor is on.
Check that the codec/camera
is on by checking the LED light at
the front of the codec.
Pick up the remote control and
unmute your videoconferencing
sound by pressing the “Mic Off”
button on the remote control.
Turn the Self view on by
navigating to the camera icon
using the remote control arrows
and selecting the thumbtack icon.
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Cisco TelePresence SX20/SX80 Remote Control
Zoom
Camera
in and out (
Camera
Mode)
Move
Camera
(
Camera
Mode)

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On-screen Icons
Icon Description
Camera
- The camera icon enables you to:
•Turn self-view on
oThe thumbtack is displayed under a sub-menu of the camera
icon. Clicking on this icon enables the self view to be pinned to the
screen. You can remove the self-view window by clicking the
thumbtack icon again.
oThe diagonal arrows are also displayed under a sub-menu of
the camera icon. This icon expands the self-view window to full
screen. When in full-screen mode, clicking the diagonal arrows icon
returns the self-view to default size.
•Adjust the Pan, Tilt and Zoom of the Camera
Layout - The layout icon allows you to choose where the picture-in-picture (self-
view window) will be situated on the screen. This icon only appears if the self-view
has been turned on.
Share Icon - The share icon enables you to present content from your computer
with others in the videoconference. Ensure you plug your presentation cable into
the back of the codec.
Stop Share icon
– The Stop Share icon allows you to return to camera view
.
Call icon – The Call icon allows you to initiate a point-to-point call to another
device.
End Call Icon – This icon allows the user to disconnect from the videoconference.
Call Quality & Statistics Report – Allows you to view information about your
video call transmission rates.

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Hooking up your Laptop and Content Sharing
1. Connect the presentation cable from the
videoconference system to the laptop
2. Power on your laptop/computer.
3. Press the same keys you would use when
displaying your desktop through a projector,
usually one of the following combinations:
Fn+F4 (or) Fn+F7 (or) Fn+F8 or Windows + P
4. To display the laptop: Select the Share
icon.
5. To return to the camera view:
Press the Stop Share icon.
Make sure to switch between the
laptop and camera view for more
interactive presentations.
If the laptop does not appear on the screen,
you may need to change the resolution of
your computer. Select 1024 x 768 for the
best results.
BEST PRACTICE
TROUBLESHOOTING

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Connecting or Reconnecting using the Remote Control
If you have been disconnected from an OTN event in progress or you are joining a scheduled event,
please follow these simple steps to be connected:
1. Ensure your video system is turned on.
2. Mute your microphone.
3. Press the Call button on the remote control to bring up the “Place a Call” search field on your video
screen.
4. Using the remote control, enter the Event ID number and then press the Call button to join the
event.

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Equipment Troubleshooting
The system doesn’t work / won’t power up
•Ensure that the system is plugged into the power outlet.
•Verify that the network cable is plugged into the appropriate port in the wall.
•Check that the cables are securely plugged into the back of the codec.
•If the problem persists, contact Ontario Health (OTN) at 1-855-654-0888 for technical support.
I cannot connect to a site
•Ensure that all cables and plugs are securely plugged in.
•Check that you have the correct site selection.
•If the problem persists, contact Ontario Health (OTN) at 1-855-654-0888 for technical support.
I cannot hear the other site
•Ensure that the other site has un-muted their microphone.
•Verify that the other site has positioned their microphone correctly.
•Check that your site has its volume turned up.
•If the problem persists, contact Ontario Health (OTN) at 1-855-654-0888 for technical support.
I hear echoes when I am speaking to the remote site
Echoes are always caused by the far site in a call. Have the far site decrease the volume and make
sure that their microphones are placed away from the system and monitor speakers.
I cannot see the other site
•Verify that your monitor is turned on and the privacy shutter is opened.
•Make sure that the other site has their camera positioned correctly.
•If the problem persists, contact Ontario Health (OTN) at 1-855-654-0888 for technical support.
My monitor is displaying black and white (no color)
Check that all cables and plugs are securely plugged in at the back of the codec.
The session was interrupted and connections lost
•Keep system on, attempt to reconnect.
•If the problem persists, contact Ontario Health (OTN) at 1-855-654-0888 for technical support.
My screen is dusty and has finger marks on it
•Clean with a damp cloth after turning off the monitor.
•To keep the system looking brand new, periodically clean it with a mild detergent solution.
•Never use strong solvents such as thinner or benzene, or abrasive cleaners since they will damage
the cabinet.
•As a safety precaution, unplug the system before cleaning it. Never attempt to sterilize this unit. If
the system must be used in a sterilized environment, use suitable protective covers.

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Technical Support
When to call for Technical Support
Contact your organizational IT staff or Telemedicine Coordinator when:
Your internet is down.
Network cable is broken or missing.
You cannot find the remote control.
You do not know which network jack to plug into.
Contact Ontario Health (OTN) Service Desk when:
Call does not connect
Video camera problems
Call quality is poor
Call drops and you are unable to reconnect
Support Hours: Mon – Fri 7:00 AM to 6:00 PM Please Call: 1- 855-654-0888.
Appendix
Best Practice Guidelines