Cisco 7961G - IP Phone VoIP User manual

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Cisco Systems, Inc.
170 West Tasman Drive
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Fax: [phone]
Cisco Unified IP Phone
7961G/7961G-GE and
7941G/7941G-GE Phone Guide for
Cisco Unified Communications
Manager 6.0 (SCCP and SIP)
Phone Guide

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registered trademarks or trademarks of Cisco Systems,
Inc. and/or its affiliates in the United States and certain
other countries. All other trademarks mentioned in this
document or Website are the property of their respective
owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (0610R)
© 2007 Cisco Systems, Inc. All rights reserved.
OL-12459-01
QUICK REFERENCE
Cisco Unified IP Phone
7961G/7961G-GE and
7941G/7941G-GE for
Cisco Unified
Communications
Manager 6.0
(SCCP and SIP)
Softkey Definitions
Phone Screen Icons
Button Icons
Common Phone Tasks
Softkey Definitions
AbbrDial Dial using a speed dial index
number
Answer Answer a call
Back Return to previous Help topic
Barge Add yourself to a call on a shared
line
CallBack Receive notification when a busy
extension becomes available
Cancel Cancel an action or exit a screen
without applying changes
cBarge Add yourself to a call on a shared
line and establish a conference
CFwdALL Set up/cancel call forwarding
Clear Delete records or settings
Close Close the current window
ConfList View conference participants
Confrn Create a conference call
Delete Remove characters to the right of
the cursor when using EditDial
Details
(SCCP only)
Open the Details record for a
multiparty call in the Missed
Calls and Received Calls logs
Dial Dial a phone number
DirTrfr
(SCCP only)
Transfer two calls to each other
DND Turn on/off Do Not Disturb
(DND)
EditDial Edit a number in a call log
EndCall Disconnect the current call or the
current intercom call
Erase Reset settings to their defaults
Exit Return to the previous screen
Common Phone Tasks
View online help on
the phone
Press .
Place a call Go off-hook before or
after dialing a number.
Redial a number Press Redial. Or press
the Navigation button
while on-hook to see
your Placed Calls log.
Switch to the handset
during a call
Pick up the handset.
Switch to the speaker
or headset during a call
Press or , then
hang up the handset.
Mute your phone Press .
Use your call logs Press to choose a
call log. To dial,
highlight a listing and go
off-hook.
Edit a number Press EditDial, << or >>.
Hold/resume a call Press Hold or Resume.
Transfer a call to a new
number
Press Transfer, enter the
number, then press
Transfer again.
Place an intercom call Press intercom button,
enter a number if
necessary, and speak
after you hear the tone.
Start a standard (ad
hoc) conference call
Press more > Confrn,
dial the participant, then
press Confrn again.

GPickUp Answer a call ringing in another
group
iDivert Divert or redirect a call to a voice
messaging system
Join
(SCCP only)
Join several calls already on a
single line to create a conference
Links View related Help topics
Main Display the Help main menu
MeetMe Host a Meet-Me conference call
more Display additional softkeys
New Call Make a new call
OPickUp Answer a call ringing in an
associated group
Park Store a call using Call Park
PickUp Answer a call in your group
QRT Submit call problems to the
system administrator
Redial Redial the most recently dialed
number
Remove Remove a conference participant
Resume Resume a call on hold
RmLstC Drop the last party added to a
conference call
Save Save the chosen settings
Search Search for a directory listing
Select Select a menu item or call
Transfer Transfer a call
Update Refresh content
Vid Mode
(SCCP only)
Choose a video display mode
<< Delete entered characters
>> Move through entered characters
Phone Screen Icons
Line and Call Status
Call Forwarding enabled
Call on hold
Connected call
Incoming call
Off-hook
On-hook
Shared line in use
Message waiting
Authenticated call
Encrypted call
Busy line in a speed-dial, call log, or
directory listing (BLF feature)
Idle line in speed-dial, call log, or
directory listing (BLF feature)
Speed-dial, call log, or directory
listing (line status unknown)
Line in Do Not Disturb (BLF feature)
Idle intercom line
One-way intercom call
Two-way intercom call
Audio or Video Mode
Handset in use
Headset in use
Speakerphone in use
Button Icons
Video enabled (SCCP only)
Feature Access
Feature assigned to button
Mobility assigned to button
Hold assigned to button
Conference assigned to button
Transfer assigned to button
Phone service URL assigned to
button
URL entry in a call log is ready to edit
(SIP only)
Option selected
Feature enabled
Messages
Services
Help
Directories
Settings
Volume
Speaker
Mute
Headset

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 iii
Contents
Getting Started 1
Using this Guide 1
Finding Additional Information 2
Safety and Performance Information 2
Cisco Product Security Overview 3
Accessibility Features 3
Connecting Your Phone 4
An Overview of Your Phone 7
Understanding Buttons and Hardware 7
Understanding Lines and Calls 10
Understanding Line and Call Icons 11
Understanding Phone Screen Features 12
Cleaning the Phone Screen 12
Understanding Feature Buttons and Menus 13
Accessing the Help System on Your Phone 13
Understanding Feature Availability 14
Understanding SIP vs. SCCP 15
Basic Call Handling 16
Placing a Call—Basic Options 16
Placing a Call—Additional Options 17
Answering a Call 19
Ending a Call 20
Using Hold and Resume 21
Using Mute 22
Switching Between Multiple Calls 22

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Switching an In-Progress Call to Another Phone 23
Viewing Multiple Calls 23
Transferring Calls 24
Sending a Call to a Voice Message System 25
Forwarding All Calls to Another Number 25
Using Do Not Disturb 26
Making Conference Calls 27
Understanding Types of Conference Calls 27
Starting and Joining a Standard Conference 28
Starting or Joining a Meet-Me Conference Call 30
Placing or Receiving Intercom Calls 30
Advanced Call Handling 32
Speed Dialing 32
Picking Up a Redirected Call on Your Phone 33
Storing and Retrieving Parked Calls 34
Logging Out of Hunt Groups 35
Using a Shared Line 36
Understanding Shared Lines 36
Adding Yourself to a Shared-Line Call 36
Preventing Others from Viewing or Barging a Shared-Line Call 37
Using BLF to Determine a Line State 38
Making and Receiving Secure Calls 39
Tracing Suspicious Calls 39
Prioritizing Critical Calls 40
Using Cisco Extension Mobility 41
Managing Business Calls Using a Single Phone Number 42
Using a Handset, Headset, and Speakerphone 44
Obtaining a Headset 45
Using AutoAnswer 45

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 v
Changing Phone Settings 46
Customizing Rings and Message Indicators 46
Customizing the Phone Screen 47
Using Call Logs and Directories 48
Using Call Logs 48
Directory Dialing 50
Using Corporate Directory on Your Phone 51
Using Personal Directory on Your Phone 52
Accessing Voice Messages 55
Using the User Options Web Pages 56
Accessing Your User Options Web Pages 56
Configuring Features and Services on the Web 57
Using Personal Directory on the Web 57
Using Your Personal Address Book on the Web 57
Configuring Fast Dials on the Web 58
Using the Address Book Synchronization Tool 59
Setting Up Speed Dials on the Web 59
Setting Up Phone Services on the Web 60
Controlling User Settings on the Web 62
Controlling Line Settings on the Web 62
Using Cisco WebDialer 65
Setting Up Phones and Access Lists for Mobile Connect 67
Understanding Additional Configuration Options 70
Troubleshooting Your Phone 72
General Troubleshooting 72
Viewing Phone Administration Data 73
Using the Quality Reporting Tool 73

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Cisco One-Year Limited Hardware Warranty Terms 74
Index 76

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 1
Getting Started
Using this Guide
This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone’s capabilities, or refer to the table below for
pointers to commonly used sections.
If you want to... Then...
Explore your phone on your own Press on the phone when you need assistance.
Review safety information See Safety and Performance Information, page 2.
Connect your phone See Connecting Your Phone, page 4.
Use your phone after it is installed Start with An Overview of Your Phone, page 7.
Learn what the button lights
mean
See Understanding Buttons and Hardware, page 7.
Learn about the display See Understanding Lines and Calls, page 10.
Make calls See Placing a Call—Basic Options, page 16.
Put calls on hold See Using Hold and Resume, page 21.
Mute calls See Using Mute, page 22.
Transfer calls See Transferring Calls, page 24.
Make conference calls See Making Conference Calls, page 27.
Set up speed dialing See Speed Dialing, page 32.
Share a phone number See Using a Shared Line, page 36.
Use your phone as a
speakerphone
See Using a Handset, Headset, and Speakerphone, page 44.
Change the ring volume or tone See Changing Phone Settings, page 46.
View your missed calls See Using Call Logs and Directories, page 48.
Listen to your voice messages See Accessing Voice Messages, page 55.
See softkey and icon definitions See the Quick Reference Card in the front of this guide.

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Finding Additional Information
You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this
URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
You can access the Cisco website at this URL:
http://www.cisco.com/
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Safety and Performance Information
Refer to these sections for information about the impact of power outages and other devices on your
Cisco Unified IP Phone.
Power Outage
Your accessibility to emergency service through the phone is dependent on the phone being powered.
If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not
function until power is restored. In the case of a power failure or disruption, you may need to reset or
reconfigure equipment before using the Service or Emergency Calling Service dialing.
Using External Devices
The following information applies when you use external devices with the Cisco Unified IP Phone:
Cisco recommends the use of good quality external devices (such as headsets) that are shielded against
unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of the following actions:
•Move the external device away from the source of the RF or AF signals.
•Route the external device cables away from the source of the RF or AF signals.
•Use shielded cables for the external device, or use cables with a better shield and connector.
•Shorten the length of the external device cable.
•Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality
of external devices, cables, and connectors. The system will perform adequately when suitable devices
are attached using good quality cables and connectors.

Getting Started
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 3
Caution In European Union countries, use only external speakers, microphones, and headsets that
are fully compliant with the EMC Directive [89/336/EC].
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws
governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors
and users are responsible for compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local
laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please
contact us by sending email to [email protected].
Accessibility Features
A list of accessibility features is available upon request.

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Connecting Your Phone
Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP
telephony network. If that is not the case, refer to the graphics and table below to connect your phone.
1DC adaptor port (DC48V) 5Access port (10/1001PC)
2AC-to-DC power supply 6Handset port
3AC power cord 7Headset port
4Network port (10/1001SW)
1. Your phone may show 10/100/1000.
8Footstand button
AUX
DC48V
10/100 SW 10/100 PC
+
113656
2
8
3
45
6
7
1

Connecting Your Phone
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 5
Adjusting the Footstand
To change the angle of the phone base, adjust the footstand while pressing the footstand button.
Adjusting the Handset Rest
Cisco recommends adjusting the handset rest, particularly when wall mounting the phone, as this will
ensure that the receiver will not readily slip out of the cradle. See the table below for instructions.
Registering with TAPS
After your phone is connected to the network, your system administrator might ask you to
auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used
for a new phone or to replace an existing phone.
To register with TAPS, pick up the handset, enter the TAPS extension provided by your system
administrator, and follow the voice prompts. You might need to enter your entire extension, including
the area code. After your phone displays a confirmation message, hang up. The phone will re-start.
1Set the handset aside and pull the square plastic tab from the handset rest.
2Rotate the tab 180 degrees.
3Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.
Return the handset to the handset rest.
1 2 3
120521

6OL-12459-01
Headset Information
To use a headset, connect it to the headset port on the back of your phone.
Although Cisco Systems performs some internal testing of third-party headsets for use with the
Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors.
Because of the inherent environmental and hardware inconsistencies in the locations where
Cisco Unified IP Phones are deployed, there is not a single “best” solution that is optimal for all
environments. Cisco recommends that customers test the headsets that work best in their environment
before deploying a large number of units in their network.
In some instances, the mechanics or electronics of various headsets can cause remote parties to hear
an echo of their own voice when they speak to Cisco Unified IP Phone users.
Cisco Systems recommends the use of good quality external devices, like headsets that are screened
against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of
these devices and their proximity to other devices such as cell phones and two-way radios, some audio
noise may still occur. See Using External Devices, page 2, for more information.
The primary reason that a particular headset would be inappropriate for the Cisco Unified IP Phone
is the potential for an audible hum. This hum can be heard by either the remote party or by both the
remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds
can be caused by a range of outside sources, for example, electric lights, being near electric motors,
large PC monitors. In some cases, a hum experienced by a user may be reduced or eliminated by using
a local power cube or power injector.
Audio Quality Subjective to the User
Beyond the physical, mechanical and technical performance, the audio portion of a headset must
sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot
guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the
sites listed below have been reported to perform well on Cisco Unified IP Phones.
Nevertheless, it is ultimately still the customer's responsibility to test this equipment in their own
environment to determine suitable performance.
For information about headsets, see:
http://www.vxicorp.com/cisco
http://www.plantronics.com
http://www.jabra.com

An Overview of Your Phone
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 7
An Overview of Your Phone
The Cisco Unified IP Phone 7961G and 7961G-GE (gigabit Ethernet version) and the 7941G and
7941G-GE (gigabit Ethernet version) are full-feature telephones that provide voice communication
over the same data network that your personal computer uses, allowing you to place and receive phone
calls, put calls on hold, transfer calls, make conference calls, and so on.
The gigabit Ethernet Cisco Unified IP Phone 7961G-GE and 7941G-GE deliver the latest technology
and advancements in Gigabit Ethernet VoIP telephony, providing gigabit throughput to your desktop.
In addition to basic call-handling features, your phone can provide enhanced productivity features that
extend your call-handling capabilities. Depending on configuration, your phone supports:
•Access to network data, XML applications, and web-based services.
•Online customizing of call features and services from your User Options web pages.
•A comprehensive online help system that displays information on the phone screen.
Understanding Buttons and Hardware
You can use the graphics and table below to identify buttons and hardware on your phone.

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Cisco Unified IP Phone 7961G and 7961G-GE
Cisco Unified IP Phone 7941G and 7941G-GE
1
16
3
4
5
7
9
6
8
101112131415
137503
1
2
137504
4
5
6
7
9
101112131415
16
13
8
1
2

An Overview of Your Phone
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 9
Item Description For more information, see...
1Programmable
buttons
Depending on configuration,
programmable buttons provide access to:
•Phone lines (line buttons) and intercom
lines
•Speed-dial numbers (speed-dial
buttons, including the BLF speed-dial
feature)
•Web-based services (for example, a
Personal Address Book button)
•Call features (for example, a Privacy,
Hold, or Transfer button)
Buttons illuminate to indicate status:
Green, steady—Active call or
two-way intercom call
Green, flashing—Held call
Amber, steady—Privacy in use,
one-way intercom call, DND
active, or logged into Hunt
Groups
Amber, flashing—Incoming call
or reverting call
Red, steady—Remote line in use
(shared line, BLF status or active
Mobile Connect call)
•Understanding Lines and
Calls, page 10
•Basic Call Handling,
page 16
•Speed Dialing, page 32
•Using a Shared Line,
page 36
•Using BLF to Determine a
Line State, page 38
•Placing or Receiving
Intercom Calls, page 30
2Phone screen Shows call features. Understanding Lines and
Calls, page 10
3Footstand button Allows you to adjust the angle of the phone
base.
Adjusting the Footstand,
page 5
4Messages button Auto-dials your voice message service
(varies by service).
Accessing Voice Messages,
page 55
5Directories button Opens/closes the Directories menu. Use it to
access call logs and directories.
Using Call Logs, page 48
6Help button Activates the Help menu. Accessing the Help System on
Your Phone, page 13

10 OL-12459-01
Understanding Lines and Calls
To avoid confusion about lines and calls, refer to these descriptions:
Lines—Each line corresponds to a directory number or intercom number that others can use to call
you. The Cisco Unified IP Phone 7961G/7961G-GE supports one to six lines and the Cisco Unified IP
Phone 7941G/7941G-GE supports one to two lines, depending on configuration. To see how many
lines you have, look at the right side of your phone screen. You have as many lines as you have
directory numbers and phone line icons: .
Calls—Each line can support multiple calls. By default, your phone supports four connected calls per
line, but your system administrator can adjust this number according to your needs. Only one call can
be active at any time; other calls are automatically placed on hold.
7Settings button Opens/closes the Settings menu. Use it to
control phone screen contrast and ring
sounds.
Changing Phone Settings,
page 46
8Services button Opens/closes the Services menu. Using the User Options Web
Pages, page 56
9Volume button Controls the handset, headset, and
speakerphone volume (off-hook) and the
ringer volume (on-hook).
Using a Handset, Headset, and
Speakerphone, page 44
10 Speaker button Toggles the speakerphone on or off. When
the speakerphone is on, the button is lit.
Using a Handset, Headset, and
Speakerphone, page 44
11 Mute button Toggles the microphone on or off. When the
microphone is muted, the button is lit.
Using Mute, page 22
12 Headset button Toggles the headset on or off. When the
headset is on, the button is lit.
Using a Handset, Headset, and
Speakerphone, page 44
13 Navigation button Allows you to scroll through menus and
highlight items. When the phone is
on-hook, displays phone numbers from
your Placed Calls log.
Using Call Logs, page 48
14 Keypad Allows you to dial phone numbers, enter
letters, and choose menu items.
Basic Call Handling, page 16
15 Softkey buttons Each activates a softkey option (displayed
on your phone screen).
Understanding Lines and
Calls, page 10
16 Handset light strip Indicates an incoming call or new voice
message.
Accessing Voice Messages,
page 55
Item Description For more information, see...

An Overview of Your Phone
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 11
Understanding Line and Call Icons
Your phone displays icons to help you determine the call and line state.
Icon Line or Call State Description
On-hook line No call activity on this line.
Off-hook line You are dialing a number or an outgoing call is ringing.
Connected call You are currently connected to the other party.
Ringing call An incoming call is ringing on one of your lines.
Call on hold You have put the call on hold. See Using Hold and Resume, page 21.
Remote-in-use Another phone that shares your line has a connected call. See Using a
Shared Line, page 36, for details.
Reverting call A holding call is reverting to your phone. See Using Hold and Resume,
page 21.
Authenticated
call
See Making and Receiving Secure Calls, page 39.
Encrypted call See Making and Receiving Secure Calls, page 39.
Idle line (BLF) See Using BLF to Determine a Line State, page 38.
Busy line (BLF) See Using BLF to Determine a Line State, page 38.
Line in Do Not
Disturb (BLF)
See Using BLF to Determine a Line State, page 38.
Idle Intercom
line
The intercom line is not in use. See Placing or Receiving Intercom Calls,
page 30.
One-way
intercom call
The intercom line is sending or receiving one-way audio. See Placing or
Receiving Intercom Calls, page 30.
Two-way
intercom call
The recipient pressed the intercom line to activate two-way audio with
the caller. See Placing or Receiving Intercom Calls, page 30.

12 OL-12459-01
Understanding Phone Screen Features
This is what your main phone screen might look like with active calls and several feature menus open:
Cleaning the Phone Screen
Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone,
as they can contaminate phone components and cause failures.
1Primary phone
line
Displays the phone number (directory number) for your primary phone line.
When several feature tabs are open, the phone number and the time and date
alternate display in this area.
2Programmable
button
indicators
Programmable buttons can serve as phone line buttons, intercom-line
buttons, speed-dial buttons, phone service buttons or phone feature buttons.
Icons and labels indicate how these buttons are configured. For an icon
reference, see “Phone Screen Icons” in the Quick Reference Card at the front of
this guide.
3Softkey labels Each displays a softkey function. To activate a softkey, press the softkey button
.
4Status line Displays audio mode icons, status information, and prompts.
5Call activity
area
Displays current calls per line, including caller ID, call duration, and call state
for the highlighted line (standard view). See Understanding Lines and Calls,
page 10, and Viewing Multiple Calls, page 23.
6Phone tab Indicates call activity. Press this tab to return to the call activity area, if needed.
7Feature tabs Each indicates an open feature menu. See Understanding Feature Buttons and
Menus, page 13.
17
6
5
4
2
3
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77961