Cisco 7832 User manual

Your Phone
•The Cisco IP Conference Phone 7832, on page 1
•Phones Supported in this Document, on page 2
•New and Changed Features, on page 3
•Phone Setup, on page 8
•Sign into Your Extension from Another Phone (Extension Mobility), on page 10
•Sign in to a Phone as a Guest, on page 11
•Set the Profile Rule on the Phone, on page 11
•Phone Web Page, on page 12
•Speed-Dial Numbers, on page 12
•Cisco IP Phone 7832 Buttons and Hardware, on page 13
•Energy Savings, on page 16
•Additional Help and Information, on page 17
The Cisco IP Conference Phone 7832
The phone has sensitive microphones with 360-degree coverage. This coverage lets users speak in a normal
voice and be heard clearly from up to 7 feet (2.1 m) away. The phone also features technology that resists
interference from mobile phones and other wireless devices, assuring delivery of clear communications without
distractions.
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Like other devices, a Cisco IP Phone must be configured and managed. These phones encode and decode the
following codecs:
• G.711 a-law
• G.711 mu-law
• G.722
• G722.2 AMR-WB
• G.729a/G.729ab
• G.726
• iLBC
• Opus
• iSAC
Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco IP Phone might cause
interference. For more information, see the manufacturer’s documentation of the interfering device.
Caution
Cisco IP Phones provide traditional telephony functionality, such as call forwarding and transferring, redialing,
speed dialing, conference calling, and voice messaging system access. Cisco IP Phones also provide a variety
of other features.
Finally, because the Cisco IP Phone is a network device, you can obtain detailed status information from it
directly. This information can assist you with troubleshooting any problems users might encounter when using
their IP phones. You can also obtain statistics about an active call or firmware versions on the phone.
Feature Support
This document describes all the features that the device supports. However, not all features may be supported
with your current configuration. For information on supported features, contact your service provider or
administrator.
Phones Supported in this Document
This document supports these phones:
• Cisco IP Conference Phone 7832 Multiplatform Phones
In this document, the term phone or Cisco IP Phone refers to the above phones.
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Feature Support

New and Changed Features
New and Changed for Firmware Release 11.3(7)
New and Changed SectionsRevision
Spam Indication for Webex CallsAdded the topic to support spam indication for Webex
calls
View your Recent CallsUpdated the topic for Webex calls
View Call Records in Call Statistics, on page 25Added the task on how to view call statistics on the
phone
Set PasswordUpdated the topic to mention how to set password in
phone web page
Set Password from Phone Web PageAdded the task on how to set password from phone
web page
Phone Web Page, on page 12Updated the topic to add HTTP proxy
HTTP Proxy Settings
Set Up a Proxy Server with the Auto Proxy Mode
Set Up a Proxy Server with the Manual Proxy Mode
Set Up a Proxy Server from the Phone Web Page
Added the topics for the feature HTTP proxy
Webex Directory
Search for a Contact in Your Webex Directory
Search for a Webex Contact in All Directory
Edit the Webex Directory Name
Added the topics for Webex directory support
View your Recent Calls
View Calls Logs from Server
Updated the topic for Webex call log support
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New and Changed Features

New and Changed for Firmware Release 11.3(6)
New and Changed SectionsRevision
Forward CallsUpdated the topics for the new feature Permission
Only for the Call Forward All Service Setup
Forward Calls with the Phone Web Page
Activate Call Forward All with Feature Activation
Code Synchronization
Forward Calls from Your Phone
Search for a Contact in the All Directories Screen
Updated several steps for the feature Enhancements
of Displaying Contact Numbers from the LDAP
Directory
Search for a Contact in Your LDAP DirectoryUpdated the topic to add related topic links
Call a Contact in Your LDAP DirectoryAdded the new task for the feature Enhancements of
Displaying Contact Numbers from the LDAP
Directory
Edit a Contact Number in Your LDAP DirectoryAdded the new task for the feature Enhancements of
Displaying Contact Numbers from the LDAP
Directory
XML DirectoryAdded the new topics for the feature Enhancements
of Displaying Contact Numbers from the XML
Directory Call a Contact in Your XML Directory
Edit a Contact Number in Your XML Directory
New and Changed for Firmware Release 11.3(5)
New and Changed SectionsRevision
Find Information about MIC Cert Refresh Status, on
page 28
Added the task about how to check the MIC Cert
Status
Recent calls listUpdated the topic to support STIR/SHAKEN
View your Recent CallsUpdated the topic to introduce the new icons to
support STIR/SHAKEN
Find the Transition License Type , on page 28Added the task to find license type used for single
step migration of MPP phones to enterprise phone
New and Changed for Firmware Release 11.3(4)
This release has no impact on this guide.
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New and Changed for Firmware Release 11.3(6)

New and Changed for Firmware Release 11.3(3)
New and Changed SectionsRevision
Search for a Contact in the All Directories ScreenUpdated the step on how to add contacts in the topic
Add a New Contact to Your Personal Address BookAdded one prerequisite for the topic and another
method to add contacts in the personal address book
Manage Your Contacts in the BroadSoft Personal
Directory
Added the topic about how to add, edit, and delete
the contacts in the BroadSoft Personal directory
Create a Contact from a Recents RecordUpdated the topic with the new steps to add a contact
Block an Anonymous CallUpdated the topic to block an anonymous call on the
phone
Enable Anonymous Call Blocking from the Phone
Web Page
Added the topic to enable anonymous call blocking
from the phone web page
Enable Call WaitingAdded the topic to enable call waiting on the phone
Enable Call Waiting from the Phone Web PageAdded the topic to enable call waiting from the phone
web page
Change Your Status as a Call Center AgentUpdated the topic to mention the new menu text box
Unavailability
View your Recent CallsUpdated the topic for the new softkeys of the calls
history list
Find Information About Your Phone, on page 22Updated to topic to add the new menu item
New and Changed for Firmware Release 11.3(2)
New and Changed SectionsRevision
User Authentication Control, on page 10Added a topic for user authentication control on the
phone menus
Activate Call Forward All with Feature Activation
Code Synchronization
Added a topic to include Activation Code Sync
View Calls Logs from ServerUpdated the existing task to include information on
reverse name lookup with local directory
Phone Settings OverviewAdded the overview description for the phone settings
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New and Changed for Firmware Release 11.3(3)

New and Changed SectionsRevision
Search for a Contact in the All Directories Screen
Add a New Contact to Your Personal Address Book
Add a New Contact to Your Personal Address Book
with Phone Web Page
Call a Contact in Your Personal Address Book
Edit a Contact in Your Personal Address Book
Remove a Contact from Your Personal Address Book
Updated the directory-related tasks
Search for a Contact in the All Directories Screen
Search for a Contact in Your BroadSoft Directory
Edit Your Contact Type in Your BroadSoft Directory
Edit Your BroadSoft Directory Name
Edit the Server Name of Your BroadSoft Directory
Edit Credentials of Your BroadSoft Directory
Search for a Contact in Your LDAP Directory
Make a Call to an IM and Presence Contact
Change Your Presence State
Add a New Contact to Your Personal Address Book
Add a New Contact to Your Personal Address Book
with Phone Web Page
Search for a Contact in Your Personal Address Book
Call a Contact in Your Personal Address Book
Edit a Contact in Your Personal Address Book
Remove a Contact from Your Personal Address Book
Updated the tasks for the directory enhancement
feature
Forward Calls from Your PhoneUpdated the task on how to forward a call from a
phone
Forward Calls with the Phone Web PageAdd the task on how to forward a call with the phone
web page
Edit Credentials of Your LDAP DirectoryAdd the topic to edit user credentials to access the
LDAP directory
Search for a Contact in Your LDAP DirectoryUpdated the task to include user credentials
LDAP Directory
Search for a Contact in Your LDAP Directory
Update the topics to introduce or mention the LDAP
cache mechanism
Edit Credentials of Your LDAP DirectoryUpdated the task with a new to include information
on different user credentials
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New and Changed for Firmware Release 11.3(2)

New and Changed SectionsRevision
Call Center FeaturesUpdated the existing topic to include ACD status
synchronization
Sign In as a Call Center AgentUpdated the topic to check the status of call center
agent.
New and Changed for Firmware Release 11.3(1)
New and Changed SectionsRevision
Auto Provision Your Phone with Short Activation
Code, on page 9
Added new task to support Auto Provisioning with
Short Activation Code.
Find Information About Your Phone, on page 22Updated an existing task to support display UDI
feature on phone screen
Get More Information When Your Phone Displays a
Provisioning Failure Message, on page 27
Added a task to support Serviceability Enhancement
Messages for Provisioning Failure
New and Changed for Firmware Release 11.2(3)SR1
New or Changed SectionsRevisions
Onboard Your Phone with Activation Code, on page
9
Added a new task about getting your phone onboard
with the activation code
Phone Keypad Characters, on page 15Added a new topic to support Phone Keypad
Characters.
New and Changed for Firmware Release 11.2(3)
New and Changed SectionsRevisions
Search for a Contact in the All Directories ScreenAdded a new task on contact search in multiple
directories.
Set up the Profile AccountUpdated the topic on profile account setup to
support resync profile with the SIP credentials
or the login credentials.
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New and Changed for Firmware Release 11.3(1)

New and Changed for Firmware Release 11.2(1)
New or Changed SectionsRevisions
Add Multiple Locations for a BroadWorks XSI UserAdded a new topic to support multiple locations
(anywhere) for a BroadWorks XSI user
View your Recent CallsUpdated the topic with the new Display recents from
option to support XSI call logs improvement
View Calls Logs from ServerAdded a new topic to support XSI call logs
improvement
Return a recent callUpdated the topic with the new Missed softkey to
support XSI call logs improvement.
Silence an Incoming CallAdded a new topic to support DND and call forward
indication for a non-selected line
Forward Calls
Turn On Do Not Disturb
Updated the topic with icons for call forward and
DND to support DND and call forward indication for
a non-selected line
Block Caller IDUpdated the topic to support XSI caller ID blocking
Set up the Profile AccountAdded a new topic to support username and password
collection on HTTP authentication challenge
Change the RingtoneUpdated the menu navigation for ringtone setting to
support audio equalizers to customize audio for
handset and headset (acoustic audio)
Change the Screen SaverUpdated the topic to support screen saver type lock
removal
New and Changed for Firmware Release 11.1(2)
New or Changed SectionsFeature
Make an Emergency CallEmergency Call Support
Reverse Name Lookup for Incoming and Outgoing
Calls.
Reverse Name Lookup
Administrators enable and disable this feature
Phone Setup
Your administrator sets up your phone and connects it to the network. If your phone is not set up and connected,
contact your administrator for instructions.
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New and Changed for Firmware Release 11.2(1)

Ways to Provide Power to Your Conference Phone
Your conference phone needs power from one of these sources:
• Power over Ethernet (PoE), which your network supplies.
• Cisco IP Phone Power Injector.
• A PoE Power Cable and Power Cube 3.
The following figure shows the PoE and PoE power cable power options.
Figure 1: Conference Phone Power Options
Connect to the Network
You need to connect the phone to the telephone network.
• Wired connection—The phone is plugged into the network using an Ethernet cable.
Onboard Your Phone with Activation Code
After your phone boots up, you will see a welcome screen where you can enter the activation code. If you
don't have an activation code, contact your administrator.
Before you begin
Your administrator provides you with a 16-digit activation code in the form xxxx-xxxx-xxxx-xxxx.
Procedure
Step 1 Enter your activation code in the field that is provided on the Welcome screen. You don't need to input the
hyphen (-) character when entering the code.
Step 2 Press Continue.
The phone completes the onboarding process automatically.
Step 3 If an error message displays, enter the code again or contact your administrator for a new code.
Auto Provision Your Phone with Short Activation Code
After your phone boots up, you see a welcome screen where you can enter the activation code. If you don't
have the activation code, contact your administrator.
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Ways to Provide Power to Your Conference Phone

Before you begin
Your administrator provides your activation code:
Procedure
Step 1 Press pound (#), and enter your activation code in the field that is provided on the Welcome screen.
Step 2 Press Continue.
The phone completes the provisioning process automatically.
Step 3 If an error message displays, enter the code again or contact your administrator.
User Authentication Control
Your administrator can configure if you require authentication to access phone menus. Your administrator
can also customize and turn off the authentication to allow access to all phone menus.
With this feature, whether any phone menu needs authentication is controlled by your administrator. If your
administrator configures authentication to access the menu, you need to provide the password and sign in to
access the menu.
Sign into Your Extension from Another Phone (Extension
Mobility)
If extension mobility is configured, you can sign into a different phone in your network and have it act the
same as your phone. After you sign in, the phone adopts your personal directory number.
Before you begin
Your administrator configures provisioning authority.
Procedure
Step 1 Press Sign in.
Step 2 Enter your username and password, then press Sign in.
The password field allows two input methods: alphanumeric and numeric. While you type in the password,
you see the Options softkey on the phone. Use this softkey to change the current password input type. Select
Input all for alphanumeric input and select Input num for numeric entry. Your administrator configures the
password input method on the phone web page.
Step 3 Press Sign out to sign out of your extension.
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User Authentication Control