Cisco 7921G - Unified Wireless IP Phone VoIP User manual

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Cisco Unified Wireless IP Phone
7921G Guide for Cisco Unified
Communications Manager 4.3, 5.1,
6.0 and Later
INCLUDING LICENSE AND WARRANTY

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© 2008 Cisco Systems, Inc. All rights reserved.
OL-15163-01
QUICK REFERENCE
Cisco Unified Wireless
IP Phone 7921G for
Cisco Unified
Communications Manager
4.3, 5.1, 6.0 and Later
Using the Phone
Shortcut Keys and Buttons
Softkey Definitions
Entering Text
Phone Screen Icons
Common Phone Tasks
Using the Phone
Shortcut Keys and Buttons
Power on the
phone
Press and hold until phone
powers on.
Place a call Dial the number, then press .
(No dial tone occurs).
Answer a call Press , Answer, or button.
Disconnect Press or EndCall.
Access phone
features
Press Options for feature list:
• Press number key for feature or
• Scroll to feature and press .
Access Main
menu options
Press a navigation arrow for:
• Directory menu (Book)
• Line view (Phone)
• Settings menu (Tools)
• Services menu (World)
Press number key for menu option.
Power off the
phone
Press and hold until phone
powers off.
Lock/unlock the
keypad
Press and hold (# key). To
unlock, press any key and Yes.
Toggle ringer to
vibrate
Press and hold (* key).
To activate ring, press .
Access voice
messages
Press and hold (1 key).
Adjust ring volume
Adjust handset or
speaker volume
Press up or down.
Press up or down during a
call.
Mute your phone Press . To unmute, press
button again.
Activate speaker Press and hold .To use the
handset, press and hold button
again.
#
*
*
1
@
Common Phone Tasks
Hold/resume a call Press Hold or Resume.
Transfer a call to a
new number
Choose Options >Trnsfer,
enter a target number, then
press Options >Trnsfer
again.
Redial a number Press twice or
Options > Redial.
Start a standard
conference call
Choose Options > Confrn.
Dial a number, then choose
Options > Confrn again.
Repeat for each party.
Forward your
extension
Choose Options > CFwdAll.
Enter the number to which
you want to forward all
calls. To cancel, choose
Options > CFwdAll.
Use your call logs Choose Directory (Book) >
Missed Calls, Received
Calls, or Placed Calls.
To dial, scroll to a listing
and press Dial or .
Move a shared line
call between desk
phone and wireless
phone
From the phone with the
active call, press Hold.From
the other phone, select the
shared-line call and press
Resume to retrieve the call.

Softkey Definitions
AbbrDial Dial using a speed dial index
number
Barge Add yourself to a call on a shared
line
CallBack Receive notification when a busy
extension becomes available
CFwdAll Set up/cancel call forwarding
ConfList View conference participants
Confrn Create a conference call
DirTrfr Transfer two calls to each other
DND Turn on/off Do Not Disturb
(DND)
EditDial Edit a number in a call log
GPickUp Answer a call ringing in another
group
HLog Log in or out of your hunt group
iDivert Send a call to your voice messaging
system
Join Join several calls already on a
single line to create a conference
MCID Report suspicious calls
MeetMe Host a Meet-Me conference call
Message Access your voicemail
Park Store a call using Call Park
Ph Book Open your Phone Book
PickUp Answer a call in your group
QRT Submit call problems to the system
administrator
Remove Remove a conference participant
RmLstC Drop the last party added to a
conference call
Trnsfer Transfer a call
Entering Text
Phone Screen Icons
Character—Press key one or more times to
enter a lower- or upper-case character.
Space—Press .
Number—Press the number key.
Symbol—Press these keys:
to enter * + - / = \ : ;
to enter space , . ‘ “ | _ ~ ’
to enter # ? ( ) [ ] { }
to enter ! @ < > $ % ^ &
Line and Call States
Incoming call
Call on hold
Connected call
Off hook
Shared line in use
Call Forwarding enabled
Busy line in a speed-dial, call
log, or directory listing (BLF)
Idle line in a speed-dial, call
log, or directory listing (BLF)
Speed-dial, call log, or
directory listing (BLF status
unknown)
Intercom line in idle state
0
*
0
#
1
@
Intercom line in one-way
audio
Intercom line in two-way
audio
Line Features
Phone line
Service URL
Voice message
Other Features
Mute on
Headset active
Speaker mode active
Ringer off (silent mode)
Ring and vibrate on
Vibrate only on
Application active
Radio signal status
No radio signal
Battery charge status
Docked in desktop charger
Docked in desktop charger
with ringer off (silent mode)
Keypad locked
Business number for a contact
Home number for a contact
Mobile number for a contact
Other number for a contact

Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later v
Contents
Getting Started 1
Using this Guide 1
Finding Additional Information 2
Safety and Performance Information 2
Cisco Product Security Overview 6
Accessibility Features 6
Connecting Your Phone 7
Installing or Removing the Phone Battery 7
Charging the Phone Battery 8
Using the AC Power Supply to Charge the Battery 9
Using the USB Cable and USB Port on the PC to Charge the Battery 10
Powering On the Phone 11
Setting Username and Passwords 12
Entering and Editing Text 12
Accessories for the Cisco Unified Wireless IP Phone 7921G 13
Headset Information 14
Securing the Phone with a Lock Set and Cable Lock 15
An Overview of Your Phone 17
Understanding Buttons and Hardware 18
Understanding Phone Screen Features 20
Understanding Feature Buttons and Menus 22
Accessing the Help System on Your Phone 23
Using Phone Buttons 24
Understanding Lines vs. Calls 24
Understanding Line and Call Icons 25
Understanding Feature Availability 26

vi OL-15163-01
Cleaning the Phone 26
Basic Call Handling 27
Placing a Call—Basic Options 27
Placing a Call—Additional Options 29
Answering a Call 32
Ending a Call 33
Using Hold and Resume 34
Using Mute 35
Switching Between Multiple Calls 35
Switching an In-Progress Call to Another Phone 35
Transferring Calls 36
Forwarding All Calls to Another Number 38
Using Do Not Disturb 38
Making Conference Calls 39
Understanding Types of Conference Calls 39
Starting and Joining a Standard Conference 40
Starting or Joining a Meet-Me Conference Call 42
Placing or Receiving Intercom Calls 42
Advanced Call Handling 44
Speed Dialing 44
Using Speed Dial and Fast Dial 45
Picking Up Redirected Calls on Your Phone 46
Storing and Retrieving Parked Calls 47
Logging Out of Hunt Groups 48
Using a Shared Line 49
Understanding Shared Lines 49
Adding Yourself to a Shared-Line Call 50
Preventing Others from Viewing or Joining a Shared-Line Call 51
Using BLF to Determine a Line State 52
Making and Receiving Secure Calls 53
Tracing Suspicious Calls 53

Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later vii
Prioritizing Critical Calls 54
Using Cisco Extension Mobility 55
Managing Business Calls Using a Single Phone Number 56
Using Push to Talk Service 58
Using a Handset, Headset, and Speakerphone 59
Obtaining a Headset 60
Using AutoAnswer 61
Changing Phone Settings 62
Customizing Rings 62
Customizing Volume Settings 63
Customizing the Phone Screen 65
Changing Keypad Settings 66
Using Any Key to Answer the Phone 66
Setting the Keypad to Automatically Lock 67
Changing the Keypad Tones 68
Viewing Your Network Profile List 68
Using Call Logs and Directories 69
Using Call Logs 69
Directory Dialing 70
Using Corporate Directory on Your Phone 71
Using Personal Directory on Your Phone 71
Cisco Unified CallManager Release 4.3 and Later 71
Cisco Unified Communications Manager Release 5.1 and Later 72
Using the Phone Book on Your Phone 74
Accessing Voice Messages 78
Accessing Your User Options Web Pages 79
Cisco Unified CallManager Release 4.3 and Later User Options Web Pages 79
Logging In to the User Options Web Pages 79
Subscribing to Phone Services 80
Cisco Unified Communications Manager Release 5.1 and Later User Options Web Pages 81

viii OL-15163-01
Accessing Your User Options Web Pages 81
Configuring Features and Services on the Web 82
Setting Up Speed Dials on the Web 83
Using Personal Directory on the Web 84
Setting Up Phone Services on the Web 86
Controlling User Settings on the Web 87
Controlling Line Settings on the Web 88
Using Cisco WebDialer 89
Setting Up Phones and Access Lists for Mobile Connect 91
Understanding Additional Configuration Options 94
Troubleshooting Your Phone 96
General Troubleshooting 96
Viewing Phone Administration Data 97
Using the Quality Reporting Tool 97
Cisco One-Year Limited Hardware Warranty Terms 98
Index 101

Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 1
Getting Started
Using this Guide
This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone capabilities, or refer to the table below for pointers
to commonly used sections.
If you want to... Then...
Review safety information See Safety and Performance Information, page 2.
Connect your phone to the network See Connecting Your Phone, page 7.
Use your phone after it is installed Start with the An Overview of Your Phone, page 17.
Learn about the buttons and menus See Understanding Feature Buttons and Menus, page 22.
Learn about the phone screen See Understanding Phone Screen Features, page 20.
Make calls See Placing a Call—Basic Options, page 27.
Put calls on hold See Using Hold and Resume, page 34.
Mute calls See Using Mute, page 35.
Transfer calls See Transferring Calls, page 36.
Make conference calls See Making Conference Calls, page 39.
Forward calls to another number See Forwarding All Calls to Another Number, page 38.
Share a phone number See Using a Shared Line, page 49.
Answer calls ringing on another phone See Picking Up Redirected Calls on Your Phone, page 46.
Use your phone as a speakerphone See Using a Handset, Headset, and Speakerphone, page 59.
Set up speed dialing See Speed Dialing, page 44.
Change the ring volume or tone See Customizing Rings, page 62.
View your missed calls See Using Call Logs and Directories, page 69.
Listen to voice messages See Accessing Voice Messages, page 78.
Customizing your phone using the
User Options web pages
See Accessing Your User Options Web Pages, page 79.
See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide.

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Finding Additional Information
You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this
URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html
You can access the Cisco website at this URL:
http://www.cisco.com/
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Safety and Performance Information
Read the following safety notices before installing or using your wireless IP phone.
Warning IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause bodily injury.
Before you work on any equipment, be aware of the hazards involved with electrical
circuitry and be familiar with standard practices for preventing accidents. Use the
statement number provided at the end of each warning to locate its translation in the
translated safety warnings that accompanied this device.
Statement 1071
SAVE THESE INSTRUCTIONS
Note To see translations of the warnings that appear in this publication, refer to the statement
number in the Regulatory Compliance and Safety Information for the Cisco Unified Wireless
IP Phone 7920 Series and Peripheral Devices document that accompanied this product.
Warning Read the installation instructions before connecting the system to the power source.
Statement 1004
Warning Voice over IP (VoIP) service and the emergency calling service do not function if power
fails or is disrupted. After power is restored, you might have to reset or reconfigure
equipment to regain access to VoIP and the emergency calling service. In the USA, this
emergency number is 911. You need to be aware of the emergency number in your
country. Statement 361

Getting Started
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 3
Warning The plug-socket combination on the battery charger must be accessible at all times
because it serves as the main disconnecting device. Statement 1019
Warning The battery charger requires short-circuit (overcurrent) protection to be provided as part
of the building installation. Install only in accordance with national and local wiring
regulations. Statement 1045
Warning Do not use the Cisco Unified Wireless IP Phone 7921G in hazardous environments such
as areas where high levels of explosive gas may be present. Check with the site safety
engineer before using any type of wireless device in such an area.
Warning Telephone receivers produce a magnetic field that can attract small magnetic objects
such as pins and staples. To avoid the possibility of injury, do not place the handset
where such objects may be picked up.
Battery Safety Notices
These battery safety notices apply to the batteries that are approved by the Cisco Unified Wireless IP
Phone 7921G manufacturer.
Warning There is the danger of explosion if the battery is replaced incorrectly. Replace the battery
only with the same or equivalent type recommended by the manufacturer. Dispose of
used batteries according to the manufacturer’s instructions. Statement 1015
Warning Ultimate disposal of this product should be handled according to all national laws and
regulations. Statement 1040
Warning Do not dispose of the battery pack in fire or water. The battery may explode if placed in
a fire.
Caution The battery pack is intended for use only with this device.

4OL-15163-01
Caution Do not disassemble, crush, puncture, or incinerate the battery pack.
Caution To avoid risk of fire, burns, or damage to your battery pack, do not allow a metal object
to touch the battery contacts.
Caution Handle a damaged or leaking battery with extreme care. If you come in contact with the
electrolyte, wash the exposed area with soap and water. If the electrolyte has come in
contact with the eye, flush the eye with water for 15 minutes and seek medical attention.
Caution Do not charge the battery pack if the ambient temperature exceeds 104 degrees
Fahrenheit (40 degrees Celsius).
Caution Do not expose the battery pack to high storage temperatures (above 140 degrees
Fahrenheit, 60 degrees Celsius).
Caution When discarding a battery pack, contact your local waste disposal provider regarding
local restrictions on the disposal or recycling of batteries.
Caution To obtain a replacement battery, contact your local dealer. Use only the batteries that have
a Cisco part number.
Standard battery—CP-BATT-7921G-STD
Extended use battery—CP-BATT-7921G-EXT
Caution Use only the Cisco power supply that was provided with your phone. If you need to replace
your power supply, refer to the list of Cisco part numbers.
Australia—CP-PWR-7921G-AU=
Central Europe—CP-PWR-7921G-CE=
China—CP-PWR-7921G-CN=
Japan—CP-PWR-7921G-JP=
North America—CP-PWR-7921G-NA=
United Kingdom—CP-PWR-7921G-UK=

Getting Started
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 5
Power Outage
Your accessibility to emergency service through the phone is dependent on the wireless access point
being powered. If there is an interruption in the power supply, Service and Emergency Calling Service
dialing will not function until power is restored. In the case of a power failure or disruption, you may
need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.
Regulatory Domains
The radio frequency (RF) for this phone is configured for a specific regulatory domain. If you use this
phone outside of its regulatory domain, the phone will not function properly, and you might violate
local regulations.
Healthcare Environments
This product is not a medical device and may use an unlicensed frequency band that is susceptible to
interference from other devices or equipment.
Using External Devices
The following information applies when you use external devices with the Cisco Unified Wireless
IP Phone:
Cisco recommends the use of good quality external devices (such as headsets) that are shielded against
unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of the following actions:
• Move the external device away from the source of the RF or AF signals.
• Route the external device cables away from the source of the RF or AF signals.
• Use shielded cables for the external device, or use cables with a better shield and connector.
• Shorten the length of the external device cable.
• Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality
of external devices, cables, and connectors. The system will perform adequately when suitable devices
are attached using good quality cables and connectors.
Caution In European Union countries, use only external headsets that are fully compliant with the
EMC Directive [89/336/EC].

6OL-15163-01
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws
governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors
and users are responsible for compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local
laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please
contact us by sending email to expor[email protected]om.
Accessibility Features
A list of accessibility features is available upon request.

Connecting Your Phone
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 7
Connecting Your Phone
Your system administrator will configure your new Cisco Unified Wireless IP Phone to connect to the
corporate wireless network and the IP telephony network.
A rechargeable Lithium ion battery powers the Cisco Unified Wireless IP Phone 7921G. Before you
can use your phone, you must install the battery in the phone and then charge the battery. Depending
on the type of battery you have, the fully charged battery provides these hours of service:
• The standard battery provides up to 11 hours of talk time or up to 150 hours of standby time.
• The extended battery provides up to 15 hours of talk time or up to 200 hours of standby time.
Installing or Removing the Phone Battery
To install or remove the battery, follow these steps:
If you want to... Then...
Install the battery 1. Insert the battery catches in the slots at the bottom of the phone. Ensure
metal contacts on the battery and the phone face each other.
2. Press the battery to the phone until it locks into place.
Remove the battery 1. Push up on the locking catch with one hand.
2. With the other hand, hold the battery at the edges and pull out to remove
the battery.

8OL-15163-01
Charging the Phone Battery
You can charge the battery in your wireless IP phone by connecting the AC power supply or the USB
cable to your phone. For more information, see these sections:
• Using the AC Power Supply to Charge the Battery, page 9
• Using the USB Cable and USB Port on the PC to Charge the Battery, page 10
1Locking catch—Push up to release the battery.
2Battery catches—Insert these into the slots near the bottom of the phone at battery installation.
3Metal contacts—Match the contacts on the battery to the contacts on the phone.
Battery Type
Charging Time if AC Power
Supply Connected to Phone
Charging Time if Phone Connected
to USB Port on PC with USB Cable
Standard 2 hours 5 hours
Extended 3 hours 7 hours
222
1
3
180349

Connecting Your Phone
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 9
Note You can also charge your battery by using a desktop charger or a multi-charger. For more
information, see the Cisco Unified Wireless IP Phone 7921G Accessory Guide.
Using the AC Power Supply to Charge the Battery
You can charge your battery quickly by connecting the AC power supply to the phone. To
accommodate different AC power receptacles, you must insert the appropriate AC plug adapter on the
AC power supply.
You can use the phone while the battery is being charged. After the battery is charged, you can unplug
the power supply cord, or you can leave the phone plugged into the power cord.
To charge the battery in the phone using the AC power supply, use this diagram:

10 OL-15163-01
Using the USB Cable and USB Port on the PC to Charge the Battery
You can charge the battery in the phone by connecting your phone with a USB cable to a USB port on
your PC. Charging takes longer when you use the USB port on the PC to charge the battery.
To use the USB cable and USB port to charge the battery, use this diagram and follow the steps:
1AC plug adapter—Insert the AC plug adapter into the slot on the power supply.
2AC power supply—Insert into an AC outlet.
3Phone connector on AC power supply cable—Insert into the connector slot at bottom of phone.
4Indicator light—Indicates the charging status:
• Red—Battery charging in process
• Green—Battery charging is completed
180350
7921
WXYZ
0
1
@
2ABC
3
DEF
4
5JKL
6
MNO
GHI
7
8TUV
9
PQRS
#
*
1
2
3

Connecting Your Phone
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 11
Powering On the Phone
After charging the battery, you must power on the phone to make and receive calls.
If you want to... Then...
Charge the battery
using the USB cable
1. Insert the phone connector on the USB cable into the phone.
2. Insert the USB A-type connector into the USB port on your PC.
Note If the Found New Hardware Wizard opens, use the following procedure
to stop it.
3. Monitor the indicator light after the phone briefly displays “USB
Connected” on the status line.
While the battery is charging, the indicator light is red. When the battery
is fully charged, the indicator light turns green.
Stop Found New
Hardware Wizard
from opening when
connecting to USB
port
1. Click Next to use the wizard dialog box.
2. In the Update New Software dialog, click No, not this time, and click
Next.
3. Click Install the Software automatically (Recommended) and click Next.
4. After a few moments, the Cannot Install This Hardware dialog displays.
Click Don't prompt me again to install this software.
5. Click Finish to close the dialog box.
If you want to... Then...
Power on the phone 1. Press and hold the (red button) until the phone powers on.
2. You might need to enter a username and password to access the wireless
network. For more information, see Setting Username and Passwords,
page 12.
3. After completing authentication and registration with Cisco Unified
Communications Manager, the phone displays the main screen and is
ready to place or receive calls.
Check signal strength The icon indicates the strength of the signal between the wireless access
point and your phone. Your phone must have at least one bar to place or
receive calls.
When you move the phone out of signal range, you lose connection with the
wireless LAN. The icon appears, and the status line displays, “Leaving
service area.”

12 OL-15163-01
Tip
Your idle phone screen can turn off after a time interval. To alert you that the phone is still powered
on and connected to the wireless network when using battery power, the indicator light blinks green
every two seconds.
Setting Username and Passwords
When powering on your phone for the first time, in some networks, you might need to set your
username and password to access the wireless network. Ask your system administrator for assistance.
Entering and Editing Text
You can enter characters, numbers, and special characters for passwords. When you press a numeric
key on the keypad, a text bubble shows all the characters and symbols that this key controls. Each
press moves to another character option.
If you want to... Then...
Set username and
password
1. Choose (Settings) > Network Profiles.
2. Highlight the current profile name (with ) and press View.
Note icon displays indicating that this screen is locked. For assistance,
contact your system administrator.
3. Highlight WLAN Configuration and press View.
4. Scroll to Username or Password and press .
5. Using the keypad, enter your username or password in the New
Username or New Password field.
For assistance, see Entering and Editing Text, page 12.
Note You can use up to 32 alphanumeric characters for the EAP/LEAP
password.
6. To confirm the changes, choose Options > Save.
7. To return to the main screen, press (red button).
If you want to... Then...
Enter characters Press the number key until you highlight the character (lower or upper
case) that you want to enter.
Enter numbers Press the number key and locate the number that you want to enter.