Cisco 7921G - Unified Wireless IP Phone VoIP User manual

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Cisco Unified Wireless IP Phone
7921G Guide for Cisco Unified
Communications Manager 4.3, 5.1,
6.0 and Later
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OL-15163-01
QUICK REFERENCE
Cisco Unified Wireless
IP Phone 7921G for
Cisco Unified
Communications Manager
4.3, 5.1, 6.0 and Later
Using the Phone
Shortcut Keys and Buttons
Softkey Definitions
Entering Text
Phone Screen Icons
Common Phone Tasks
Using the Phone
Shortcut Keys and Buttons
Power on the
phone
Press and hold until phone
powers on.
Place a call Dial the number, then press .
(No dial tone occurs).
Answer a call Press , Answer, or button.
Disconnect Press or EndCall.
Access phone
features
Press Options for feature list:
• Press number key for feature or
• Scroll to feature and press .
Access Main
menu options
Press a navigation arrow for:
• Directory menu (Book)
• Line view (Phone)
• Settings menu (Tools)
• Services menu (World)
Press number key for menu option.
Power off the
phone
Press and hold until phone
powers off.
Lock/unlock the
keypad
Press and hold (# key). To
unlock, press any key and Yes.
Toggle ringer to
vibrate
Press and hold (* key).
To activate ring, press .
Access voice
messages
Press and hold (1 key).
Adjust ring volume
Adjust handset or
speaker volume
Press up or down.
Press up or down during a
call.
Mute your phone Press . To unmute, press
button again.
Activate speaker Press and hold .To use the
handset, press and hold button
again.
#
*
*
1
@
Common Phone Tasks
Hold/resume a call Press Hold or Resume.
Transfer a call to a
new number
Choose Options >Trnsfer,
enter a target number, then
press Options >Trnsfer
again.
Redial a number Press twice or
Options > Redial.
Start a standard
conference call
Choose Options > Confrn.
Dial a number, then choose
Options > Confrn again.
Repeat for each party.
Forward your
extension
Choose Options > CFwdAll.
Enter the number to which
you want to forward all
calls. To cancel, choose
Options > CFwdAll.
Use your call logs Choose Directory (Book) >
Missed Calls, Received
Calls, or Placed Calls.
To dial, scroll to a listing
and press Dial or .
Move a shared line
call between desk
phone and wireless
phone
From the phone with the
active call, press Hold.From
the other phone, select the
shared-line call and press
Resume to retrieve the call.

Softkey Definitions
AbbrDial Dial using a speed dial index
number
Barge Add yourself to a call on a shared
line
CallBack Receive notification when a busy
extension becomes available
CFwdAll Set up/cancel call forwarding
ConfList View conference participants
Confrn Create a conference call
DirTrfr Transfer two calls to each other
DND Turn on/off Do Not Disturb
(DND)
EditDial Edit a number in a call log
GPickUp Answer a call ringing in another
group
HLog Log in or out of your hunt group
iDivert Send a call to your voice messaging
system
Join Join several calls already on a
single line to create a conference
MCID Report suspicious calls
MeetMe Host a Meet-Me conference call
Message Access your voicemail
Park Store a call using Call Park
Ph Book Open your Phone Book
PickUp Answer a call in your group
QRT Submit call problems to the system
administrator
Remove Remove a conference participant
RmLstC Drop the last party added to a
conference call
Trnsfer Transfer a call
Entering Text
Phone Screen Icons
Character—Press key one or more times to
enter a lower- or upper-case character.
Space—Press .
Number—Press the number key.
Symbol—Press these keys:
to enter * + - / = \ : ;
to enter space , . ‘ “ | _ ~ ’
to enter # ? ( ) [ ] { }
to enter ! @ < > $ % ^ &
Line and Call States
Incoming call
Call on hold
Connected call
Off hook
Shared line in use
Call Forwarding enabled
Busy line in a speed-dial, call
log, or directory listing (BLF)
Idle line in a speed-dial, call
log, or directory listing (BLF)
Speed-dial, call log, or
directory listing (BLF status
unknown)
Intercom line in idle state
0
*
0
#
1
@
Intercom line in one-way
audio
Intercom line in two-way
audio
Line Features
Phone line
Service URL
Voice message
Other Features
Mute on
Headset active
Speaker mode active
Ringer off (silent mode)
Ring and vibrate on
Vibrate only on
Application active
Radio signal status
No radio signal
Battery charge status
Docked in desktop charger
Docked in desktop charger
with ringer off (silent mode)
Keypad locked
Business number for a contact
Home number for a contact
Mobile number for a contact
Other number for a contact

Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later v
Contents
Getting Started 1
Using this Guide 1
Finding Additional Information 2
Safety and Performance Information 2
Cisco Product Security Overview 6
Accessibility Features 6
Connecting Your Phone 7
Installing or Removing the Phone Battery 7
Charging the Phone Battery 8
Using the AC Power Supply to Charge the Battery 9
Using the USB Cable and USB Port on the PC to Charge the Battery 10
Powering On the Phone 11
Setting Username and Passwords 12
Entering and Editing Text 12
Accessories for the Cisco Unified Wireless IP Phone 7921G 13
Headset Information 14
Securing the Phone with a Lock Set and Cable Lock 15
An Overview of Your Phone 17
Understanding Buttons and Hardware 18
Understanding Phone Screen Features 20
Understanding Feature Buttons and Menus 22
Accessing the Help System on Your Phone 23
Using Phone Buttons 24
Understanding Lines vs. Calls 24
Understanding Line and Call Icons 25
Understanding Feature Availability 26

vi OL-15163-01
Cleaning the Phone 26
Basic Call Handling 27
Placing a Call—Basic Options 27
Placing a Call—Additional Options 29
Answering a Call 32
Ending a Call 33
Using Hold and Resume 34
Using Mute 35
Switching Between Multiple Calls 35
Switching an In-Progress Call to Another Phone 35
Transferring Calls 36
Forwarding All Calls to Another Number 38
Using Do Not Disturb 38
Making Conference Calls 39
Understanding Types of Conference Calls 39
Starting and Joining a Standard Conference 40
Starting or Joining a Meet-Me Conference Call 42
Placing or Receiving Intercom Calls 42
Advanced Call Handling 44
Speed Dialing 44
Using Speed Dial and Fast Dial 45
Picking Up Redirected Calls on Your Phone 46
Storing and Retrieving Parked Calls 47
Logging Out of Hunt Groups 48
Using a Shared Line 49
Understanding Shared Lines 49
Adding Yourself to a Shared-Line Call 50
Preventing Others from Viewing or Joining a Shared-Line Call 51
Using BLF to Determine a Line State 52
Making and Receiving Secure Calls 53
Tracing Suspicious Calls 53

Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later vii
Prioritizing Critical Calls 54
Using Cisco Extension Mobility 55
Managing Business Calls Using a Single Phone Number 56
Using Push to Talk Service 58
Using a Handset, Headset, and Speakerphone 59
Obtaining a Headset 60
Using AutoAnswer 61
Changing Phone Settings 62
Customizing Rings 62
Customizing Volume Settings 63
Customizing the Phone Screen 65
Changing Keypad Settings 66
Using Any Key to Answer the Phone 66
Setting the Keypad to Automatically Lock 67
Changing the Keypad Tones 68
Viewing Your Network Profile List 68
Using Call Logs and Directories 69
Using Call Logs 69
Directory Dialing 70
Using Corporate Directory on Your Phone 71
Using Personal Directory on Your Phone 71
Cisco Unified CallManager Release 4.3 and Later 71
Cisco Unified Communications Manager Release 5.1 and Later 72
Using the Phone Book on Your Phone 74
Accessing Voice Messages 78
Accessing Your User Options Web Pages 79
Cisco Unified CallManager Release 4.3 and Later User Options Web Pages 79
Logging In to the User Options Web Pages 79
Subscribing to Phone Services 80
Cisco Unified Communications Manager Release 5.1 and Later User Options Web Pages 81

viii OL-15163-01
Accessing Your User Options Web Pages 81
Configuring Features and Services on the Web 82
Setting Up Speed Dials on the Web 83
Using Personal Directory on the Web 84
Setting Up Phone Services on the Web 86
Controlling User Settings on the Web 87
Controlling Line Settings on the Web 88
Using Cisco WebDialer 89
Setting Up Phones and Access Lists for Mobile Connect 91
Understanding Additional Configuration Options 94
Troubleshooting Your Phone 96
General Troubleshooting 96
Viewing Phone Administration Data 97
Using the Quality Reporting Tool 97
Cisco One-Year Limited Hardware Warranty Terms 98
Index 101

Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later 1
Getting Started
Using this Guide
This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone capabilities, or refer to the table below for pointers
to commonly used sections.
If you want to... Then...
Review safety information See Safety and Performance Information, page 2.
Connect your phone to the network See Connecting Your Phone, page 7.
Use your phone after it is installed Start with the An Overview of Your Phone, page 17.
Learn about the buttons and menus See Understanding Feature Buttons and Menus, page 22.
Learn about the phone screen See Understanding Phone Screen Features, page 20.
Make calls See Placing a Call—Basic Options, page 27.
Put calls on hold See Using Hold and Resume, page 34.
Mute calls See Using Mute, page 35.
Transfer calls See Transferring Calls, page 36.
Make conference calls See Making Conference Calls, page 39.
Forward calls to another number See Forwarding All Calls to Another Number, page 38.
Share a phone number See Using a Shared Line, page 49.
Answer calls ringing on another phone See Picking Up Redirected Calls on Your Phone, page 46.
Use your phone as a speakerphone See Using a Handset, Headset, and Speakerphone, page 59.
Set up speed dialing See Speed Dialing, page 44.
Change the ring volume or tone See Customizing Rings, page 62.
View your missed calls See Using Call Logs and Directories, page 69.
Listen to voice messages See Accessing Voice Messages, page 78.
Customizing your phone using the
User Options web pages
See Accessing Your User Options Web Pages, page 79.
See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide.

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Finding Additional Information
You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this
URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html
You can access the Cisco website at this URL:
http://www.cisco.com/
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Safety and Performance Information
Read the following safety notices before installing or using your wireless IP phone.
Warning IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause bodily injury.
Before you work on any equipment, be aware of the hazards involved with electrical
circuitry and be familiar with standard practices for preventing accidents. Use the
statement number provided at the end of each warning to locate its translation in the
translated safety warnings that accompanied this device.
Statement 1071
SAVE THESE INSTRUCTIONS
Note To see translations of the warnings that appear in this publication, refer to the statement
number in the Regulatory Compliance and Safety Information for the Cisco Unified Wireless
IP Phone 7920 Series and Peripheral Devices document that accompanied this product.
Warning Read the installation instructions before connecting the system to the power source.
Statement 1004
Warning Voice over IP (VoIP) service and the emergency calling service do not function if power
fails or is disrupted. After power is restored, you might have to reset or reconfigure
equipment to regain access to VoIP and the emergency calling service. In the USA, this
emergency number is 911. You need to be aware of the emergency number in your
country. Statement 361